Thank you for reaching out!

I have deactivated the domain web*st.co.ke from your license, as it is no longer active. Please note that, per Envato’s policy, a license can only be used for one end product. Your license is currently activated for another domain, https://www.inbo***ative.com/. If you need to change the domain, you’ll need to deactivate the license yourself by following the instructions here: https://docs.stylemixthemes.com/consulting-theme-documentation/installation-and-activation/license-key-transfer . From my side, the link to the documentation opens correctly, so please let me know if you’re still having trouble accessing it.

Regarding the carousel issue, thank you for bringing this to our attention! I’ve passed your case on to our development team for review. Once they resolve the issue, we’ll release an update with the fix and notify you via the theme’s changelog.

If you have any other questions or need further assistance, feel free to reach out!

Best regards,

I want to build two websites with this theme, so definitely I’ll buy another license. Is there quick fix for the Team carousel issue? I want my website to go live. Thanks!

Thank you for your message and for your plan to purchase another license for your second website—we truly appreciate your support! I’m sorry to hear about the Team carousel issue delaying your website launch, and I completely understand your urgency.

Our team is already working on resolving this problem. If you need a solution urgently, we’ll have a hotfix ready in a couple of days. To receive the hotfix as soon as it’s available, please reach out to us through this form: https://themeforest.net/user/stylemixthemes .

Thank you for your patience, and let me know if you need assistance with anything else to help your website go live!

Best regards,

Thank you so much, absolutely. I will do that right away!

Can you also get rid of the staging domain one as well: northpeakfinance.com as soon as you do that, I will leave a fantastic review!

Thank you so much for getting back to us.

I’ve reviewed the details and found that this domain is currently active and accessible as a live site. As our licensing policy is tied to active live domains, we’re unable to deactivate or remove it at this time.

If you have any other questions, please don’t hesitate to let me know—I’m here to help ensure everything runs smoothly for.

Best regards,

Hello there!

I’m sorry to hear about the issue with your icons, such as the phone icon in the top menu, disappearing unexpectedly. To resolve this, please verify that you’re using the latest theme version (6.6.8) along with its plugins. I’d also suggest deactivating any third-party plugins, particularly those related to caching or optimization, to see if this fixes the problem.

Kindly let me know if the issue persists, and I’ll be happy to assist further.

Best regards,

Hello there!

Thank you for reaching out. I understand your interest in incorporating page templates and design elements from the Munich and New York demos. However, please note that each demo has a unique design, and importing pages from another demo could lead to style conflicts, causing pages to display incorrectly.

As an alternative, you could try installing the theme on a local site, importing the desired demo (e.g., Munich or New York), exporting the page templates, and then attempting to apply them to your site. Another option is to wait for a response from our support team—I can see that your ticket has already been assigned to an agent, and you should hear back soon.

Sorry for the delay, and thank you for your patience!

Best regards,

Hello there!

Thank you for reaching out. I’m sorry to hear you’re having trouble activating your theme. To help you more effectively, could you please provide more specific details about the issue you’re experiencing?

For example:

- What error message are you seeing? - At what point in the activation process does the problem occur? - Have you already used this license key on another site?

Also, I’d like to kindly remind you that according to the ThemeForest license terms, each license purchase allows usage on one end product only. If you need to use the theme on multiple sites, additional licenses would be required.

Once I have more information about your specific issue, I’ll be able to provide you with the most appropriate solution.

Best regards,

Hi there!

Thank you for reaching out to us and for detailing the issue you’re experiencing with updating style settings in the theme.

To help troubleshoot this, we have a couple of initial suggestions that often resolve such behavior. First, could you please ensure that you are running the very latest versions of both the theme itself and all of its associated plugins? Sometimes, an outdated version can lead to unexpected issues with newer WordPress updates or other plugins.

If everything is up to date, the next step we’d recommend is to check for conflicts with third-party plugins. Occasionally, another plugin can interfere with theme functionalities. You can do this by temporarily deactivating all other plugins except those required by our theme. If the issue is resolved, you can then reactivate them one by one to identify the conflicting plugin. We generally suggest starting this process by deactivating any caching plugins first, as they are common culprits for such loading issues.

Please try these steps and let us know if it resolves the problem. If the issue persists, we’ll be here to assist you further.

Best regards,

Hello there!

Thank you for reaching out regarding the issue with your homepage not loading on drexsecurity.com.

To troubleshoot, kindly please try disabling the preloader in Theme Options > General > Style Settings. Additionally, I recommend deactivating third-party plugins to check for potential conflicts on your site. A good starting point would be to disable any cache plugins first.

Please let me know if this resolves the issue or if you need further assistance!

Best regards,

Hello there!

Thank you for your feedback! Please ensure you’re using the latest version of the theme. The WPBakery 8.4.1 update is included in the latest theme release, version 6.6.8. Updating your theme will provide you with the latest WPBakery version. Let me know if you need assistance with the update!

Best regards,

Thank you, I had it updated, but haven’t try to update Bakery to the latest versions, because system says it is possible, even if the update haven’t been included. I missed the changelog. Problem solved!

We’re so pleased to hear that updating WPBakery to the latest version resolved the issue for you. It’s great that you were able to pinpoint the solution, and we really appreciate you taking the time to let us know that the problem is now solved.

If you have any other questions or if anything else comes up, please don’t hesitate to reach out. We’re always happy to help.

Thanks again for the update!

Hello there,

Thank you for the request.

I’ll forward this for further investigation. In the meantime, you can try using a content security plugin.

We recommend installing a plugin like Really Simple SSL — it helps enforce HTTPS across your site and can automatically resolve some mixed content issues.

Once you’ve updated the URLs, make sure to clear both your WordPress and browser caches to ensure the changes take effect.

Best regards,

Hello there,

Thank you for the request.

When WPBakery releases a new version, we can’t add it to the theme immediately, as it requires thorough compatibility checks. This process takes time to ensure everything runs smoothly. 

The current version works well with the theme, and once testing is complete, we’ll include the update in a future release.

Best regards,

When will the next theme update be released? Thanks!

Hi there,

Thank you so much for your interest!

At the moment, we’re unable to provide an exact release date for the next update, as it depends on several factors including development progress, testing, and compatibility checks.

However, we recommend keeping an eye on our changelog — it’s the best place to stay informed about all new releases and improvements as soon as they’re available – https://docs.stylemixthemes.com/consulting-theme-documentation/extra-materials/changelog

Thanks again for your patience and understanding!

Warm regards,

Hello there,

Thank you for informing us about the issue with the link. I’ve reported it to our QA team, and the fix will be applied as soon as possible.

We appreciate your patience!

Best regards,

Hello there,

Thank you so much for your kind words and continued support—it truly means a lot to us!

We’ve identified an issue with the testimonial carousel and portfolio carousel. Rest assured, the fix is nearly complete and currently in the testing stage. However, I’m unable to provide an exact release time or version just yet.

In the meantime, please let me know if you’re experiencing any other issues besides these carousels.

Best regards,

thanks.

right now we have done some custom css and js to get around it – but will be glad to have the update.

don’t know if it is relevant, but our developer commented: “so I see that images are reaching the browser and everything is in place however every carousel item has the CSS visibility: hidden ideally one item should have visibility: visible”

maybe he is looking in the wrong place, but just leaving it here if it helps. ignore otherwise.

====

Hi Ahmed Iwire,

Thank you so much for your understanding and for taking the time to share this — we truly appreciate it.

It’s great to hear you’ve found a temporary workaround, and just to reassure you, the update addressing this issue is coming very soon. We’ll make sure it’s resolved properly.

We always value any insights or feedback that can help us improve.

Thanks again for your patience and support!

Warm regards,

Hello there,

Thank you for the request.

Please wait response from support team, they may send you WPBakery lates version and you can manually upload the plugin in your website. However, please note that when WPBakery releases a new version, we can’t add it to the theme immediately, as it requires thorough compatibility checks. This process takes time to ensure everything runs smoothly. 

The current version works well with the theme, and once testing is complete, we’ll include the update in a future release.

Best regards,

I’m having issues with the mobile version of the website. The menu button doesn’t work, and the theme doesn’t give me any options to fix it.

Hello,

Thanks for reaching out. If the mobile menu button isn’t working, it’s usually caused by one of the following:

JavaScript conflicts – Often from third-party plugins.

Caching/minification issues – Especially from cache plugins or CDN settings.

Missing or outdated theme files – If the theme isn’t fully updated or installed correctly.

Please try the following steps:

Deactivate all third-party plugins temporarily and check if the menu works.

Clear any caching (browser, plugin, or CDN).

Make sure your theme and any required companion plugins are fully updated.

If the issue persists as your support is active, please open a ticket – https://support.stylemixthemes.com/tickets/new/ and include your site URL and login credentials.

We’ll take a closer look and help you sort it out.

Best,

Hello,

Thank you for sharing your feedback, and I’m sorry to hear about the issues you’ve been facing with WPBakery and the theme.

A 500 Internal Server Error can occur for a variety of reasons, often indicating an issue on the server side rather than with the user’s device. One common cause is insufficient PHP memory or other resource limits, such as maximum execution time or upload size.

To resolve this, I recommend checking your system requirements – https://docs.stylemixthemes.com/consulting-theme-documentation/general/system-recommendations and ensuring that the server meets the necessary conditions. You can also try increasing the PHP memory limit by adding the following line to your wp-config.php file:

define('WP_MEMORY_LIMIT', '256M');

If the issue persists, we are here to assist you further. Since I see you have support access, please provide us with temporary WordPress admin credentials, and we’ll be happy to take a closer look and help resolve the problem.

Best regards,

PHP: showing 3 of 3PHP: 2025-04-18 12:03:10 warning X 28 Attempt to read property “post_status” on null [array ( ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown() ’, )] PHP: 2025-04-18 18:25:54 warning X 17 Attempt to read property “post_title” on null [array ( ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown() ’, )] PHP: 2025-04-18 21:23:06 warning X 1 Undefined array key “editor_post_id” [array ( ‘trace’ => ‘ #0: Elementor\Core\Logger\Manager -> shutdown() ’, )]

JS: showing 1 of 1JS: 2025-04-18 21:42:20 [error X 1][https://zeniocapital.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:28760] Cannot read properties of undefined (reading ‘tools’)

Hello,

If you’re unable to import the demo, please first ensure that your system meets all the required specifications – https://docs.stylemixthemes.com/consulting-theme-documentation/general/system-recommendations

After confirming that, try the import process again.

If the issue persists, kindly open a support ticket and provide us with temporary WordPress admin credentials. We’ll be happy to take a closer look and assist you directly.

Best regards,

Hello,

Thank you for reaching out, and we understand how important it is for everything to work smoothly on your website.

Our theme and demo are recommended to be installed on a fresh WordPress website, as this helps avoid potential conflicts with existing plugins or settings.

Unfortunately, we haven’t tested the theme with the “WP Cost Estimation & Payment Forms Builder” plugin, so we cannot guarantee full compatibility.

However, I would recommend trying this:

1. Set up a fresh WordPress test site.

2. Install the theme and demo.

3. Afterward, install the “WP Cost Estimation & Payment Forms Builder” plugin, without any other plugins enabled.

4. Test to see if the issue persists.

This approach should help identify whether the theme and plugin work together in a clean environment. If you still face issues, we can explore further solutions.

I really appreciate your patience, and I hope this helps! Let us know how it goes.

Best regards,

Hello there,

You can deactivate your license directly from the theme dashboard. If you no longer have access to the old domain, please fill out the form – https://themeforest.net/user/stylemixthemes and provide the following details:

- The email address you used to purchase the theme

- Your purchase code

- The old domain name

Once we have this information, we’ll assist you in resetting your license key.

Best regards,

Hi there, sorry it’s been a hectic week so I’m just replying now, but I just sent you a message through the contact form with my email address, lisainh2o, and the purchase code, date and time purchased, and the previous URL the theme was attached to. Hopefully this helps. Thanks so much, Lisa

I just checked and was able to activate the license on the new staging site, thanks for your help!

You’re most welcome!

I’m glad to hear that you were able to activate the license successfully on the new staging site.

If you ever need help again, don’t hesitate to reach out always happy to assist you!

Best regards,

Hello,

Thank you for reaching out.

Could you please provide more details about the filter you are referring to? Also, let us know which demo you are using and whether you’re working with Elementor or WPBakery. Including these details along with screenshots would be very helpful.

And please fill out the form here » https://themeforest.net/user/stylemixthemes

We will troubleshoot the case on your site directly.

Have a great day!

Hello there,

Thank you for the request.

I’m so sorry to hear you’re facing this issue! Could you please let me know when the issue first started appearing? Also, kindly ensure that both the theme and all bundled plugins are fully updated. Sometimes, third-party plugins, especially caching plugins, can interfere with changes, so I recommend temporarily disabling them and checking if that helps.

Please give this a try and let me know if it resolves the issue.

Have a good day!