Hello,

Thanks for reaching out about the translation issues with Konte theme.

Unlike free themes such as Storefront, Konte doesn’t include pre-translated language files, which explains why you’re seeing untranslated elements in the account sections and mobile menu cart. You’ll need to translate these manually.

However, you can follow this documentation to translate the theme with the Loco Translate plugin:

https://docs.uix.store/konte/#/translate/translate-site https://docs.uix.store/konte/#/translate/loco-translate

And please ensure to store your language files in the system languages folder (wp-content/languages) rather than the theme folder. This prevents losing your translations during theme updates. You can find more details about this at:

https://docs.uix.store/konte/#/translate/store-translations

I use Loco Translate, and everything was alright until the last or second-last update. Konte theme has only 5 strings https://ibb.co/gbh468mk Konte Addons do not contain anything related to the account; translations from there are ok.

Based on your screenshot, you’re currently translating the Konte Child theme, which only has 5 strings. You need to translate the parent Konte theme instead, which contains all the account-related strings you’re missing.

Please go back to Loco Translate, select the main Konte theme (not Konte Child), and you should find all the missing strings there for translation.

Thank you

Hi,

Thanks for your feedback!

1/ Solved 2/ Solved 3/ You can find my website here: https://www.foudelle.be/

Thank you for sharing. Please try the following CSS to fix the issue with cart buttons on mobile.

@media (max-width: 767px) {
    table.cart .actions .empty-cart-button {
        margin-right: 10px;
    }
}

Thank you! This CSS fixed the issue.

Hello,

Thank you for your feedback. This error indicates that your MySQL database has reached its maximum allowed user connections, which is common with shared hosting environments.

When editing with WPBakery front-end editor, they may require additional database connections compared to the classic WPBakery editor, and this triggers this limit.

To resolve this issue:

1. Contact your hosting provider to request an increase in the `max_user_connections` setting

2. Consider upgrading to a higher hosting plan with more resources

3. As a temporary workaround, try deactivating plugins you don’t actively need

Hello,

You can try this CSS to customize the color of that retangle:

.entry-header .entry-thumbnail:after {
    background-color: #fff;
}

Thank you

Hello,

Thank you for contacting us. We’ve included the latest WPBakery Page Builder plugin version in the recent update. You can download the theme package and find it inside the “Plugins” folder.

Hello everyone, thanks for the response.

I just downloaded the theme and the plugin seems outdated. Can you check?

Look: https://prnt.sc/5gLpXLQkJbnR

Hello,

This WPBakery plugin has just released a new version since yesterday. From the admin dashboard, please delete your installed version then go to Appearance > Install Plugins to get the latest version.

Thank you

Hello,

We understand your frustration with the gallery slider issue still persisting.

The recent WooCommerce update (9.8.4) only addressed issues related to pull request #57759, but the specific gallery slider freeze issue you’re experiencing is actually being fixed in a different pull request (#57373). This fix hasn’t been included in the released updates yet.

You can verify this yourself by checking the WooCommerce changelog:

https://raw.githubusercontent.com/woocommerce/woocommerce/trunk/changelog.txt

For more details about this specific issue, please refer to GitHub issue #57292 (https://github.com/woocommerce/woocommerce/issues/57292), which confirms it’s being resolved in PR #57373.

To further confirm this is a WooCommerce plugin issue rather than a theme problem, you can temporarily switch to the default Storefront theme while keeping WooCommerce active. You’ll notice the same gallery slider issue persists, indicating it’s not related to Konte theme files.

We’re monitoring this issue closely and will update you when WooCommerce releases a version containing the fix.

Hello,

Any update over the given issue?

Please advise.

Thanks

Hello,

We’ve reviewed the pull request and WooCommerce has set this fix as a milestone for WooCommerce 9.9:

https://github.com/woocommerce/woocommerce/pull/57373

This version is planned for release on June 9, 2025, so it should be available very soon.

https://developer.woocommerce.com/2025/05/12/woocommerce-9-9-pre-release-updates/

When WooCommerce 9.9 is released, please backup your website before updating. After updating, please clear all caches before testing to ensure the fix works properly.

Thank you

Hello,

Thank you for your feedback. This could be due to a plugin conflict or a JavaScript issue with the Konte theme.

To troubleshoot effectively, could you please share your website address?

Here is an example that you can also see on your test website. When a person is on a desktop resolution, it works fine, but when you check the mobile version, the button still triggers “select option” instead of “add to cart.” Example: https://konte.uix.store/elementor-furniture/product/cover-wood-chair/

Thanks for your sharing. The sticky add-to-cart functionality on mobile is different from desktop. On mobile devices, the button is designed to scroll users to the main product form rather than directly adding products to cart. This is why it always displays “Select options” on mobile, regardless of product configuration.

Hello GM,

Yes, it’s possible to adjust the WooCommerce masonry layout to a 3-column format with equal-width products while maintaining aspect ratios. We can help you implement this after purchase.

Once you purchase Konte, our support team can provide specific code snippets to implement this layout.

Hello,

You can edit the “Testimonial Slideshow” element and enable the “Autoplay” option to make your testimonials auto-rotate on the “About Us v2” page.

Is the option in WP Bakery or Elementor? I’m using WP Bakery and cannot find the option. Please advise.

Unfortunately, the “Autoplay” option is available in the Elementor widget only at this time. If you’re using WP Bakery, this specific auto-rotation functionality isn’t currently available.

Hello,

Thank you for your feedback. This issue has been resolved in the latest version of the Konte theme. The warning about load_textdomain_just_in_time function being called too early was a compatibility issue that has been fixed.

Please update your theme and the addons plugin to remove this warning.

Hello,

Thanks for your report! Our developers are currently testing this issue with subcategories and infinite scroll on category pages. We can confirm that when subcategories are displayed, scrolling to load more products (page 2) incorrectly causes those new products to appear twice.

We’ll include a fix for this bug in our next Konte theme update.

Hello,

Sorry to hear about your issues after updating. The recent update only fixed minor bugs and shouldn’t cause problems on product pages.

This sounds unusual and we’d like to investigate what’s happening. Please contact us through our contact form, and we’ll send you a previous version of the theme while we look into what might be causing these bugs on your site.

https://themeforest.net/user/uixthemes#contact

When you contact us, please include:

- Which version you updated from/to - A description of the specific bugs you’re experiencing - Screenshots if possible

This will help us resolve your issue more quickly.

Thank you

Thanks for letting us know you’ve updated, but the product gallery issue on mobile still persists.

Our development team is actively investigating the problem with the product gallery freezing on mobile when users navigate through tabs in layout 6. Unfortunately, this issue wasn’t resolved in the latest update.

We’re working to find a solution as quickly as possible and will release a patch once it’s ready. In the meantime, if this is critically affecting your store, you might consider temporarily reverting to WooCommerce 9.5.2 as a workaround.

Hi there! Unfortunately, we can’t revert to WooCommerce 9.5.2, as it’s three major versions behind, and some important security updates have been added since then in WooCommerce. The same issue applies to Layout 7 as well. Are there any plans to update this, or will these two layouts no longer be supported?

Thank you for you sharing. We’ve identified that this is actually an issue with the WooCommerce plugin itself, not specific to Konte. When testing with the default Storefront theme, we observed the same gallery freezing behavior on mobile after tab navigation.

We’ve reported this issue to the WooCommerce team as it affects their core functionality. Meanwhile, our developers are investigating if we can implement a theme-level fix as a workaround until WooCommerce addresses the root cause.

We’re committed to supporting all our layouts and will update you as soon as we have a solution or patch available.

Thank you for your feedback. If you need further assistance, don’t hesitate to contact us.

Thanks for your sharing. We have tested your website and noticed the regular price is displayed properly, with strikethrough.

Here are screenshots:

https://prnt.sc/BYPSZHrx4kkf https://prnt.sc/XesQ0TeZvu3i

Please clear all caches and test it again.

This is correct that regular price appear correctly but like regular price we want to display variable price as well with strikethrough.

Please refer screenshots, where I have edit the picture and mark with red arrow to explain: https://prnt.sc/_0M20ssjCUrV

Please advise further.

Thanks

Hello,

Thanks for the screenshot. Displaying variable product sale prices with a strikethrough requires custom WooCommerce development, as it’s not a default feature.

We recommend working with a WordPress/WooCommerce developer to implement this. They’ll need to customize the product card template to display the sale price.

We apologize we can’t provide a direct code solution; this requires custom work.

Hello,

Thanks for your feedback. We always update the WPBakery Page Builder with every theme update. At the moment, the latest version of the Konte theme is v2.3.17, and the WPBakery Page Builder plugin is 8.2.

You can check this changelog for more details:

https://docs.uix.store/konte/#/update/changelog

Please check if your theme is updated to the latest version. If it is not, please follow this document to update it.

https://docs.uix.store/konte/#/update/update-theme

Once your theme is updated, go to Appearance > Install Plugins to update bundled plugins.

If you don’t want to update the theme, you can delete the WPBakery Page Builder plugin and then go to Appearance > Install Plugins to install it again. The installer will always install the latest version.

With every single purchase, you will get a lifetime update for the theme and bundled plugins. So you don’t need to extend the support license to get updates.

Thank you

Hello,

Thank you for your feedback. It can be a conflict with installed plugins. To troubleshoot this problem, please follow this document to update the WPBakery Page Builder:

https://docs.uix.store/konte/#/update/update-plugins

Then if the problem persists, you can try to switch to another theme to test. This way we will know if this is a theme-related issue.

Please open a ticket on the support site, so our developers can help you test and solve this problem.

https://uix.ticksy.com/

Thank you

With some demo images, we’re not allowed to provide them with theme package. However, you can download them directly on our demo site.

Can you share a screenshot of what images you want to get?

Image in Primary menu / Features section

https://konte.uix.store/elementor/home-v14/

That will mean a lot to me

Thanks in advance

Hello,

Please open a ticket on the support site. Our team will help you with the resources you need. Unfortunately, we’re not allowed to provide them via this comment.

https://uix.ticksy.com/

Thank you

Hello,

Thanks for your questions. Yes, you can enable the “Filter By” on different shop page layouts. You can refer to this document for more details:

https://docs.uix.store/konte/#/shop/shop?id=products-toolbar

Hello,

Thanks for your question. Yes, you can enable the catalog mode to remove all shopping features.