Hi,

Thank you for your questions! Here are the answers:

EDD Frontend Submissions (EDD Vendor) is a premium extension and is not included for free with the theme due to licensing restrictions. To use all vendor features, you’ll need to purchase a valid license from Easy Digital Downloads.

The theme includes full design and template compatibility for EDD Vendor, but not the plugin itself. You will need to install the official plugin separately after purchasing it.

If you install the plugin and it requests a license key, that is expected behavior from the official EDD Vendor plugin. You must enter your valid license key purchased directly from the EDD website to receive automatic updates and full support.

Subject: Feedback on Mayosis Theme – Video Playback on Mobile

Thanks for your reply.

First, I want to commend you and your team for all the hard work on the amazing Mayosis theme. I’ve tested several stock footage themes on ThemeForest, and I must say Mayosis stands out as the best. Its customization options and powerful features are far superior. In fact, after trying others, I had to return to Mayosis — it’s that good.

Regarding your response: tapping the video once does not initiate playback at all on mobile devices (smartphones). I’m using Android, and from the tests I conducted with others, users generally have to tap the play button twice before the video starts. I’ve tried this on multiple Android devices and experienced the same issue — it’s consistent.

This is quite critical for our user experience. Please check this homepage on an Android mobile device: https://mayosis.themepreview.xyz/videokit/

As you’ll notice, one has to press the play button twice before the video plays. Kindly look into this and help us resolve it.

Thanks again for your support.

Thank you once again for your kind words — we’re truly grateful for your continued support, and it means a lot to hear how much you value the Mayosis theme.

Regarding the mobile video playback issue:

As mentioned earlier, Mayosis uses Plyr.io for video playback. The behaviour you’re experiencing—where the first tap activates the control interface and the second tap starts the video—is due to Plyr’s handling of poster images on mobile devices. This is a built-in behaviour of the player and not a bug.

Solution: You can resolve this by disabling the poster image for videos.

To do this, go to: Theme Options → Product Options → Video Grid Options Then disable the “Poster” option.

Once disabled, videos will play immediately on the first tap without requiring a second click.

Subject: Follow-Up on Mobile Video Playback Issue

Dear Mayosis Support Team,

Thank you for your continued assistance. I wanted to follow up regarding the mobile video playback issue we discussed previously.

After implementing your suggested solution to disable the poster option, I’m experiencing an unintended consequence: when using featured images, the video container displays a black screen before playback begins, which creates a poor user experience.

More importantly, the core issue remains unresolved – mobile users still need to tap twice to initiate playback (first tap to activate controls, second tap to play). This creates usability concerns as visitors may not intuitively understand this two-step interaction.

Could you please:

Provide an alternative solution that maintains visual quality while enabling single-tap playback?

Or suggest a way to make the play action more intuitive for mobile users?

I greatly appreciate your expertise in helping resolve this matter, as it significantly impacts our mobile user experience.

Hi Matthias,

Thank you for following up, and apologies for the delay!

We didn’t overlook your support request—our team was out of the city due to the Eid holidays, which caused a brief delay in our usual response time.

We truly appreciate your patience and will review and respond to your ticket at https://teconce.ticksy.com/ticket/4026158/ as soon as possible.

Thanks again for your understanding!

Best regards, The Teconce Team

Yes its already inside of our theme.

?

Please email here your issue hello@teconce.com

Greetings, I’ve entered the license into the topic, but it’s not working to submit the ticket. It still says the license is invalid. What should I do?

??.

we are working on our template. license issue is solved. please send us your website access in the email. before update we will install theme in your site for final check.

I have sent the email.

please create ticket create on the https://teconce.ticksy.com/

Hello!

Thank you for your interest in our theme.

Yes, our theme fully supports the setup you described. You can allow customers to either:

Purchase individual downloadable products, OR

Subscribe to a monthly plan that grants unlimited access to all products.

To achieve this, you can use the Easy Digital Downloads (EDD) plugin with two powerful extensions:

EDD Recurring Payments – Enables monthly or yearly subscription billing.

EDD All Access – Allows subscribers to download any product (or products from specific categories) during their active subscription period.

With these two extensions combined:

Customers with an active subscription will see a “Download” button instead of a purchase button.

You can optionally restrict access by time, product category, or download limits.

Renewals are handled automatically through the recurring payments system.

Our theme is fully compatible with this setup, and many of our users already use this model for membership-style digital stores.

Let us know if you’d like help with the configuration or have more questions—we’re happy to assist!

Thanks for your quick response. I just wanted to know if these two extensions you mentioned are free or paid, and if the EDD plugin is included with the theme.

Thank you for bringing this to our attention.

The mobile menu is indeed available in the theme. It seems we may have missed selecting the mobile menu in this particular demo setup. We’ll make sure to correct this.

Rest assured, the mobile menu will work perfectly once properly assigned. Thank you again for pointing it out!

thanks so much.i really appreciate your reply,Thanks for always there to assit

please can you check your support email,i have a new question,ungent need please

Thanks for always available for us . This is 24 days,the update you promise in 15days to fix the issue i am having has not been release. Note the Demo video of search result video page of mayosis template are not working ,it is not playing,its buffering.( destop and Laptop} Also the homepage of demo video of Phone are not working,it buffer, The search result video too. the video also look small on the search result page. please ,this is general problem and not only me,please fix it for us.

Thank you for your interest and valuable feedback. We’re glad to hear your thoughts!

We’re happy to confirm that 3D model viewer support is already in progress. Our team is actively working on it, and this feature will be included in our upcoming update.

We truly appreciate your support and look forward to delivering this enhancement soon!

Nevermind, I did find it!

It was this one https://mayosis.themepreview.xyz/mayovendor/

And btw is there a way to set up Mayosis so it can also display 3D models?

Awesome, glad you found it! Yes, that’s the correct demo link for the vendor page.

As for displaying 3D models – currently, the Mayosis theme doesn’t have a built-in 3D model viewer. However, we can definitely build and integrate that feature for you! If you’d like, we can discuss the requirements, formats (like .glb, .gltf, .obj), and the viewer (e.g., using Three.js or Model Viewer) you’d prefer.

Let me know if you’d like us to handle it – we’d be happy to help.

I guess .glb + Model Viewer would be the best combo for web? But it would be nice to have the option for .obj too.

It would be great to see support for 3D models in a new demo and also as another category in the Mayovendor demo in the future

Thanks!

please email us your website access. we will check the issue. use that email hello@teconce.com

ok done

i send detail but you not complete my task ?

Thank you for your interest in the Mayosis theme!

Currently, we do not have a backend demo available for the WooCommerce & Dokan setup. However, the theme fully supports WooCommerce for product management and Dokan for multivendor marketplace functionality.

If you have any specific questions about the theme’s compatibility with Dokan or need details on how it works, feel free to ask—we’d be happy to provide guidance.

Let us know how we can assist you further!

I need to see a demo! I can’t trust just words, can you set up a demo?

Thank you for your support and for choosing the Mayosis theme! We appreciate your feedback.

Mayosis natively supports both Easy Digital Downloads (EDD) with Frontend Submissions (FES) and WooCommerce with Dokan for multivendor functionality. However, they cannot be used simultaneously, as they operate on different platforms.

Since you want to use Dokan, you will need to:

Ensure WooCommerce is active and properly configured. Install and activate Dokan (both Free or Pro, depending on your requirements). Disable EDD and its FES components to prevent conflicts. Set up the vendor dashboard for Dokan, as it replaces the EDD-based vendor area. The Mayosis theme includes styling and support for both systems, so once Dokan is activated, the vendor dashboard should work seamlessly.

If you encounter any styling issues or need further customization, feel free to reach out. We’re happy to assist!

Dear TeconceTheme,

I was able to download the ZIP file, but I’m not sure how to install it manually. Could you provide me with a guide on this?

Additionally, WordPress does not indicate that the theme needs or can be updated—only the Module Core plugin shows an update notification. Despite this, do you still recommend updating the entire theme?

I purchased this theme a long time ago and no longer have any information about my purchase. I assume the solution is to purchase it again. If I do so, how can I update it in a way that ensures no settings are lost, the site’s appearance remains unchanged, and, most importantly, no errors occur on my live site? Is there any documentation or video tutorial on this process?

Thank you for your assistance.

Answer me pls.

Please create a support ticket here with your admin access, We will assist you. teconce.ticksy.com