26914 comments found.
Dear TagDiv Support Team,
I hope you’re doing well.
I’m writing to report an issue with the TagDiv Composer on my WordPress site (https://upco.vn). The Save button frequently fails to work while editing pages or templates. Sometimes it works, but often it gets stuck or unresponsive.
Here are the technical details of my current setup: - Theme: Newspaper v12.7.1 - Installed Demo: BlockChain PRO (Demo ID: blockchain_pro) - Mobile Theme: Enabled - WordPress Version: 6.8.1 - PHP Version: 8.1.25 (LiteSpeed server) - WP Memory Limit: 256 MB/request - WP_DEBUG: False - WP Multisite: No - No caching plugin installed
Theme & Site Info:️ PHP Configuration: - `max_execution_time`: 3000 - `post_max_size`: 512M - `max_input_vars`: 3000 - `SUHOSIN`: Not installed - TagDiv Composer v5.4.1 - TagDiv Cloud Library - TagDiv Opt-In Builder - TagDiv Mobile Theme - WooCommerce - Jetpack - AMP - MailPoet - Google for WooCommerce - Pinterest for WooCommerce - TikTok for WooCommerce - Akismet - Deactivated Jetpack, AMP, TikTok, MailPoet, and Google plugins - Tested in incognito mode and multiple browsers - Checked memory and input limits (seem adequate) - Confirmed latest theme & plugin versions installed
What I’ve Tried:⚠️ System Warning: The theme system status page notes: > “Yellow status means the site works on frontend, but may cause problems in wp-admin. Memory notice: the theme is tested with 40MB/request, but WooCommerce needs 256MB.”
I believe my setup already meets this memory recommendation, yet the issue still occurs inconsistently.
Could you please help me investigate this further? I’m open to sharing admin access if needed.
Thank you very much for your support!
Best regards, Nguyen Van Hung Email: nvhung1088@gmail.com Website: https://upco.vn
Hi,
We will take a look at it, please let us know via email.
Regards, Simion C.
The site, when hovered over, enlarges all content. https://ibb.co/Lhb9b7Z7
Hi,
That is very unusual. I suspect that the issue is caused by this raw HTML element here https://prnt.sc/I7yXAT75HcZN it contains a style which affects all the div containers in the page on hover https://prnt.sc/qYDwBbdctwAI If that code must apply only to that button, it should be modified to apply only to it. In case you need help with it, we will take a look, please send us an email at contact@tagdiv.com and provide access to the website.
Regards, Simion C.
Hola, al tratar de actualizar de la versión 12.7 a la 12.7.1 me da error relacionado a: “Ocurrió un error al actualizar Newspaper: No se pudo mover la versión antigua al upgrade-temp-backup directorio.” es primera vez que me pasa, gracias
Hi,
Could be something related to permissions. I suggest updating the theme manually, through wordpress or using a file manager, the steps are mentioned in this guide https://tagdiv.com/update-newspaper-theme/ If you need help with it, please send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP or something similar if possible.
Regards, Simion C.
Hi tagDiv Team,
Are you maybe planning an update soon with new demos?
Thanks!
Hi,
There will be new theme updates, but I can’t say at this time what they will contain. We will try to add new demos, we have a long list of suggestions and requests for them.
Regards, Simion C.
Good morning, I have purchased a second license for another one of my websites. However, after entering the new license details, it does not activate. Please resolve this issue urgently.
Hi,
Does the other license work if you test it? If not, the problem must be something from the website. We will take a look at it, please send us an email at contact@tagdiv.com and provide a link to the website, admin login (user and pass) and the license key you want to use. We will check as soon as possible.
Regards, Simion C.
Hello, great work with this template,
Do you have any kind of sandbox so we can try the theme’s admin before buying ? Thanks a lot !
Hi,
Unfortunately we don’t have a testing website. If you would like to try the theme, the only way do do it is by purchasing it. Then if you don’t like it, we can provide a refund.
If you decide to purchase the theme and you need assistance, we will gladly help. You can contact us by email at contact@tagdiv.com and we will get back to you as soon as possible.
Regards, Simion C.
Thanks a lot !
Hi, I am testing a kids shop with woocommerce lottery plugin and getting a funny error. I guess there is some sort of clash with css or something and I would appreciate if you could give me some help where I should look at to resolve it. Instead of seeing these details https://wpgenie.org/woocommerce-lottery/product/test-lottery/https://wpgenie.org/woocommerce-lottery/product/test-lottery/ I get an error on the participate button like this https://imgur.com/a/LsH0lzl Thanks in advance.
Talking to chatgpt I found out that tag cloud library has a clash with this plugin. When I deactivate the cloud library plugin, wc lottery error disappears but I get cloud library related errors now. While I wait, I will continue talking to chatgpt 
Hi,
Does the respective plugin have a shortcode for displaying the lottery perhaps? If it does, try adding in it the product template, in a column text element. Sometimes plugin conflicts are not that easily solved however. If you can try other plugins that provide this lottery, I suggest testing others as well.
Regards, Simion C.
Thanks Simion, will do.
I have presale questions. HerCircles.com (https://hercircles.com/) is a women-centric fashion, beauty, and health site. Can you recommend to me which demo site is best suited?
Hi,
Thank you for considering our theme. The main difference between the demos is the design. Please choose the demo you like best. You can even use parts from multiple demos if you want. Blocks, sections, templates, etc. are also available separately in the cloud library https://cloud.tagdiv.com/#/load/All Please let us know if you have more questions.
Regards, Simion C.
Hi, when i create a new news category layout for a specific category page of my newspaper site it repeats in all other news category pages. See the below screenshot for visual understanding of the issue. This issue arrived recently. Please let me know how to solve it?
https://prnt.sc/4NMAfjWb6kp5 repeated in other category screenshot : https://prnt.sc/XD8n-T8ChYf0 repeated : https://prnt.sc/QXwQZ8c0GrvdBtw i love the answer from here rather then the forum support. Thanks in advance.
Hi,
To explain a bit, if you need a special category template to use on a specific category, then you can create it and then set it for that category only. For example I want to use this template https://prnt.sc/y887EFHLWoC5 on the Fashion category https://prnt.sc/58nJNucTrnfh Then that category uses that template.
Concerning the issue however, from what I can see on your website, in the new category template you created you placed the big grid in the footer instead of the content of the template. So the grid appears everywhere on the website because its in the footer. Please edit the new category template with the composer and drag the grid up in the content. When you click on the grid it should say content here https://prnt.sc/nTPwCn8Ztj0s not footer https://prnt.sc/ljnhc873w_33 Please try it.
Regards, Simion C.
can we use Opt-in builder and Woocommerce plugin at same time..
Sure you can. You can also use our shop plugin, which provides the option to use cloud templates for woocommerce, and a few extra shortcodes https://forum.tagdiv.com/tagdiv-shop/
Regards, Simion C.
can i make a single post to premium if i have 10 post each post will have its own pricing instead of subscription base such that he can purchase the post which he likes
Then you would need to use the credits system https://forum.tagdiv.com/credit-system/ Each post can have a cost of credits, and users subscribe to a credit plan and purchase credits, for example https://prnt.sc/lH_IYqlcHT7U This way they will have access only to the posts they spend credits to unlock.
Regards, Simion C.
Hi can i make the post as paid if you want to see the post then you have to purchase that post and that post will be visible to you for a time period like 1 or 2 days later it will expire
Hi,
Posts can be locked via the lockers, and these can have payment plans set for them. For the payment plans you can set the duration of the subscription, it can be 2 days for example https://prnt.sc/QKiY96Uzl0rV So all the posts that are using a locker with that plan set for it, will be unlocked for the subscriber, for 2 days. You can have multiple lockers if needed, with multiple different plans. Please let us know if you have more questions, I suggest using the support forum or to send us an email https://forum.tagdiv.com/newspaper-theme-support/ We will check and reply as soon as possible.
Regards, Simion C.
Hi there,
I hope this message finds you well. Is there any update regarding the AI thing? Hard to make contents show up on google these days
Hi,
Our developer team is working on it. I can’t mention more details about it, but it will take a bit more time before it’s finished and included in the theme.
Regards, Simion C.
Hi, I installed the theme, but can not validate the license
Hi,
From what I see it must have worked eventually, the theme is installed and activated. But if there are more issues please send us an email at contact@tagdiv.com and let us know.
Regards, Simion C.
Hello, Each time the theme is updated I have to setup the theme again and I have lost every setting like colors, logo etc. Please advise.
Hi,
I can’t say why that is happening unfortunately, it’s not normal. But we could take a look at the website, check the logs, etc. Please send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP or something similar. We will look for clues about this issue.
Regards, Simion C.
So many thanks!
Is it version 12.7 that was released on April 29, 2025?
I received an email from Envato Market (do-not-reply@market.envato.com) saying: “We’d like to let you know that an update to your item Newspaper – News & WooCommerce WordPress Theme by tagDiv is now available.”
However, I don’t see any update available in my Newspaper Theme Panel.
Thanks.
Hi,
The latest update was 12.7.1, which was a security update https://tagdiv.com/newspaper-changelog/ The update should appear in the theme updates panel after pressing the check for updates button. Or the theme can be updated manually. In case there are any issues please let us know.
Regards, Simion C.
Hi, My site admin show error due to composer plugin, so i deleted that plugin and reinstalling plugin again but it shows error https://prnt.sc/zb8NDDtOz_3u
check the plugin issue https://prnt.sc/eDR9oKoIPPCC and https://prnt.sc/rU_HFAjilKga
Hi,
We will take a look at the issue. Please send us an email at contact@tagdiv.com and provide admin login for the website, and we will check the problem as soon as possible.
Regards, Simion C.
I restored backup and now its fine.. i dont know what happened.
Thank you for letting me know. I see the website is using the latest theme version and it looks to be in order. If there are other issues please send us an email directly, and we will check.
Regards, Simion C.
Hello. I bought the Newspaper – News & WooCommerce WordPress Theme, for multilingualism I use the polylang plugin, but I noticed that it does not work correctly with the author’s pages. Question, is the polylang plugin compatible with this theme? How can I solve my problem? Thank you!
Hi,
For a multilingual website we recommend using WPML if possible, because our theme and especially the cloud templates work fine with it. The polylang plugin as far as I know does not work with our cloud template system unfortunately. Most of our users use the WPML, so our developer team made adjustments in the theme in order to be supported fully. Other plugins may not work correctly with the theme. We are very sorry for the inconvenience.
Regards, Simion C.
Hi,
That is a thumbnail, the module uses this size https://pabulika.cn/wp-content/uploads/2019/12/Jerusalem-324x160.jpg It doesn’t seem to look bad when I check it https://prnt.sc/Awn5nBGFRQUS The results may be better however if you use a cloud category template, like this one which is similar https://cloud.tagdiv.com/#/single/category/Category/114 and then for the post loop you can select a larger thumb size https://prnt.sc/cSLc2PSfjKSZ A larger thumb will most likely provide better results in terms of quality. Also if maybe you are using any image optimization plugins or services, these will compress the images and some loss in quality is to be expected. Please let us know if we can help more, I suggest using the support forum or sending us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Update to 12.7.1 clean out all my theme settings, how to revert it ? All settings for every single page I did are gone, even i had to register again the theme
Old settings doesnt work, can not dowload and active 12.7 … WTH Devs ?!
Hi,
That is not normal. The theme should never reset itself after updating it. But if it did, you could try restoring the theme from the theme panel https://prnt.sc/1YHJxCHK1Zih or restoring a website backup if there one available. We will try to help getting the website back to how it was, please send us an email at contact@tagdiv.com and provide access to the website, also to cPanel if possible so we can check the error logs.
Regards, Simion C.
