Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

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Hi, I have just updated Ohio to version 3.5.5 and the responsive burger menu stop to work on iOS. It work on Android.

Is this a bug on my side?

Thanks

Hi,

Thanks for getting in touch with us.

Do you have a child theme? If so, please send us a personal message and we will check the issue.

Before we proceed it’s necessary to take a full backup of your database and your website.

By providing us with access, you agree that a backup has been taken.

Sincerely,
The Colabrio Team

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itdvdw

itdvdw Purchased

Hello, My support expired already but I’ve an error with import demo content. Every time I try to import any demo content, I get an error:

An error occurred while fetching file from: https://demo.clbthemes.com/v1/demo/01/content.xml/ohio_license_code! Reason: 500 – Internal Server Error. [Builder: WPBakery]

Help me please to fix it

itdvdw

itdvdw Purchased

Anyone from support, can you help?

Hi,

Thanks for reaching out and reporting this issue.

I have forwarded it to our dev team for review.

We will keep you updated on their progress.

Sincerely,
The Colabrio Team

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When I try to change page settings in Wordpress for the home page header, I get the error: “Updating failed. Could not update the meta value of footnotes in database.” What can I do to resolve this? I tried adding an empty footer block but then it says it will change the page, since I used Elementor to edit it.

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

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Hello! How can I set styles of products variables (colors, sizes and other) as in your demo? (https://ohio.clbthemes.com/demo33/product/utility-shirt-jacket/)

I haven’t found Instructions, docs doesn’t help

Correct, it’s https://wordpress.org/plugins/variation-swatches-woo/. We will consider adding this plugin to the suggested installation list.

Before setting up variable products, ensure that you have created the relevant attributes in the Products > Attributes WordPress menu.

Sincerely,
The Colabrio Team

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pavel-g

pavel-g Purchased

great, thanks for help!

You are welcome!

Hello, how i translate the cases? https://prnt.sc/7hqw0IJ3ejsT

Filter by and ALL.

Hi,

Thanks for getting in touch with us.

Please, follow these instructions:
https://docs.clbthemes.com/ohio/tips-tricks/#strings_translate

Sincerely,
The Colabrio Team

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Hi, I have a site in WordPress 6.2.6 with the theme Ohio, I use WPBakery Page Builder for the creation of pages, since the update of plugins and theme, I can not change the pages, I have as error Uncaught TypeError: Cannot read properties of undefined (reading ‘save’) at n.parse (edit-form.min.js:2:9711) at n.parse (backend.min.js:24:31140) at n.parseFrame (backend.min.js:24:31428) at n.<anonymous> (backend.min.js:17:11182) at underscore.min.js:2:6318 at m.N (underscore.min.js:2:9429) at n.getParams (backend.min.js:17:11138) at n.save (backend.min.js:17:11789) at HTMLDivElement.dispatch (jquery.min.js:2:43184) at y.handle (jquery.min.js:2:41168) In the file /wp-content/plugins/js_composer/assets/js/dist/edit-form.min.js, in the line return this.content().find(‘input.wpb_vc_param_value[name=”’ + e.param_name + ’”]’).data(“vcFieldManager”).save() Why?

Hi,

Thanks for reaching out and reporting this issue.

This is a known problem, and the WPBakery team has already identified it as their bug and should fix it in a future update:

https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments#comment_31481397

We suggest you downgrade to the previous version by removing and installing the plugin from Appearance > Install Plugins menu.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

saya tertarik tetapi sayang sekali tidak ada demo halaman produk ( detail produk )

Hi,

We appreciate you reaching out.

You can check a single product here:
https://ohio.clbthemes.com/product/gosta-armchair-wood/

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

​Hi there! I updated theme to it’s latest version and since then, my website crashes with critical error. If I deactivate Elementor plugin, it works fine.

Could you help me with a fix, please?

P.S: I can’t open a ticket because my support expired, and it wouldn’t be fair to renew the support as it’s not an issue/configuration I need but a problem regarding the theme you’re providing.

Thank you!

Hi,

Thanks for getting in touch with us.

Ensure that you have the latest version of Ohio Extra plugin.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi!

It seems as I have deactivated the function of sticky headlines in the single archive pages. I cannot find, where I can make this setting.

Thanks for help!

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

rafola Purchased

Hello, I updated to the latest version of WPBakery Page Builder 8.4.1 and when I want to edit a page in the Backend editor, on some pages of my website, only the top of the page information comes out, the rest of the information is not visible.

It only happens to me with this website, because we have several websites with WPBakery Page Builder 8.4.1.

Could it be the Template?

Regards.

Hi,

Thanks for reaching out and reporting this issue.

I have forwarded it to our dev team for review.

We will keep you updated on their progress.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

rafola Purchased

Hello, could you see this problem?

Hello,

WPBakery team has identified it as their bug and should fix it in a further update:
https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments#comment_31481397

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hello, I am trying to import the new homepage but i get this error: “An error occurred while fetching file from: https://demo.clbthemes.com/v1/demo/99/container.xml! Reason: 404 – Not Found.”.

Some demos import fine, but this one gives me always this error.

Hi,

Thanks for getting in touch with us.

Everything looks good on our side. Could you please try the action one more time? If you’re still having trouble, please send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website.

By providing us with access, you agree that a backup has been taken.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hello, that was a problem on my end. Apologies! Ps, just made another website with your great theme! Thanks! :D

Hi,

Glad to hear that you were able to sort it out!

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hey! We love working with this at fulcrummarketingservices.com // but it just started making our dropdown menu background white for no reason? Light and dark mode change nothing. Any thoughts would be greatly appreciated.

Hi,

We appreciate you reaching out.

We can’t reproduce the mentioned issue, the dropdown menu is black with white text. Here’s the screenshot.

Open this page in another browser or incognito window to see if that resolves the problem.

Sincerely,
The Colabrio Team

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Fixed!

Glad to hear that!

Sincerely,
The Colabrio Team

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Love the Ohio main homepage theme. Is it part of the pre-built i can use?

https://preview.themeforest.net/item/ohio-creative-wordpress-theme/full_screen_preview/25193838

Hi,

Thanks for getting in touch with us.

Yes, the mentioned page is available as a demo template (currently only the Elementor version).

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi,

I hope you’re doing well. I’m currently using the latest version of the Ohio theme, but I’m experiencing compatibility issues with the most recent version of WooCommerce (v9.8.0).

According to the system status report, the theme includes outdated WooCommerce template files, which are causing problems. Here are the specific files flagged as obsolete:

ohio/woocommerce/checkout/payment.php – version 8.1.0 (core version is 9.8.0)

ohio/woocommerce/order/order-details.php – version 9.6.0 (core version is 9.8.0)

ohio/woocommerce/single-product/add-to-cart/grouped.php – version 7.0.1 (core version is 9.8.0)

WordPress is also displaying the following warning:

Your theme (Ohio) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce.

Can you please let me know if an update is coming soon to fix this? Or if there’s a recommended workaround in the meantime?

Thanks in advance for your help!

Hi,

Thanks for reaching out.

If you don’t have any issues on your site, you can simply ignore those warnings, and we will add the latest WooCommerce compatibility soon.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hey, i’ve started using the theme and i’ve trouble using importing elementor based demo pages. I have the latest version but the content isn’t showing. I’ve read on the support page about a known elementor issue. Could you help?

I deleted everything server side and now it’s working again.

Hi,

Thanks for reaching out.

Glad to hear that you already sorted it out.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Why there are errors on demos with establishing the connection to database?

Hi,

Thanks for reaching out and notifying us. Now it should be ok.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Good morning,

I’m just checking if there’s any plans to add template functionality where blocks can be inserted from across the demos within Elementor to speed up page building?

Many thanks

Hi,

Thanks for reaching out.

Why don’t you save the required sections as templates and reuse them across your website?

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Thanks, I’ve done this but it just means importing multiple demo pages. I was just wondering if you planned to add this functionality

We’ve added this option to our to-do list and will check if it would be possible to implement in our future updates.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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Hello, I just purchased the license.

I need to start my project quickly, but when I want to activate the theme by entering my license code via the panel, I get the following error: “Failed to validate code due to an error: HTTP 403”.

I read in the comments that other customers have the same problem as me, but since you haven’t fixed the problem after a long time, I wanted to write it too.

When will you solve this problem?

Hi,

Thanks for reaching out and notifying us.

Our system works fine, however there’s a known issue that affects all Envato users today. Due to a malfunction in Envato’s API, the activation process is currently unavailable.

Hoping the Envato Team is working hard to fix the issue and make the activation process available soon.

We will keep you updated once the service is live.

P.S. Also, you can ​open a ticket with your inquiry at our help center, and we will help you to activate the license manually.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

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UPD. The activation should work now, please try to repeat the activation.

Good afternoon, I can’t activate the licence, when we try to connect to our Evanto account we get a 403 error.

Regards, David Serrano

Hi,

Thanks for reaching out and notifying us.

Our system works fine, however there’s a known issue that affects all Envato users today. Due to a malfunction in Envato’s API, the activation process is currently unavailable.

Hoping the Envato Team is working hard to fix the issue and make the activation process available soon.

We will keep you updated once the service is live.

P.S. Also, you can ​open a ticket with your inquiry at our help center, and we will help you to activate the license manually.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

✉️ Sign up for our newsletter and be the first to know about all the latest news.

UPD. The activation should work now, please try to repeat the activation.

I purchased this theme, but when I try to install it, I get a Registration error. Ohio Theme – Dashboard – Registration – ①Click the “Connect & Activate” button below to get started with license activation: [Connect & Activate] – Approve

Failed to validate code due to an error: HTTP 403

(1/1) Exception Failed to validate code due to an error: HTTP 403

in EnvatoAPI.php line 75 at EnvatoAPI::apiCall() in EnvatoAPI.php line 92 at EnvatoAPI::getClientPurchases() in ActivationController.php line 64 at ActivationController->authCallback() at call_user_func_array() in BoundMethod.php line 32 at BoundMethod::Illuminate\Container\{closure}() in BoundMethod.php line 90 at BoundMethod::callBoundMethod() in BoundMethod.php line 34 at BoundMethod::call() in Container.php line 576 at Container->call() in RoutesRequests.php line 376 at Application->callControllerCallable() in RoutesRequests.php line 342 at Application->callLumenController() in RoutesRequests.php line 316 at Application->callControllerAction() in RoutesRequests.php line 278 at Application->callActionOnArrayBasedRoute() in RoutesRequests.php line 263 at Application->handleFoundRoute() in RoutesRequests.php line 165 at Application->Laravel\Lumen\Concerns\{closure}() in RoutesRequests.php line 416 at Application->sendThroughPipeline() in RoutesRequests.php line 171 at Application->dispatch() in RoutesRequests.php line 108 at Application->run() in index.php line 28

Hi,

Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that. We will keep you updated.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

✉️ Sign up for our newsletter and be the first to know about all the latest news.

Our system works fine, however there’s a known issue that affects all Envato users today. Due to a malfunction in Envato’s API, the activation process is currently unavailable.

Hoping the Envato Team is working hard to fix the issue and make the activation process available soon.

We will keep you updated once the service is live.

P.S. Also, you can ​open a ticket with your inquiry at our help center, and we will help you to activate the license manually.

Sincerely,
the Colabrio Team

Help Center | Docs | Colabrio

✉️ Sign up for our newsletter and be the first to know about all the latest news.

UPD. The activation should work now, please try to repeat the activation.

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