Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

Discussion on Ohio - Creative Elementor and WooCommerce WordPress Theme

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Hi,

I use Custom Fonts, and they are read perfectly by all browsers but specifically only 1 of the 6 is displayed by Chrome but not by Safari and Firefox (which uses its own default font).

But I set them correctly in Theme Settings > Typography > General.

From settings I also tried to load it again but nothing.

I noticed that if I go directly to where the text is on the page and use “Cunstom Font” and set the font there, then everything works perfectly.

So I can infer that in Theme Settings (so Ohio Extra) > Font it does not take the font that I set in Body Typography.

Since this happened after I updated to the new version of the theme and therefore to Ohio Extra 3.5.5.

Note: WPBakery Page Builder does not update to 8.4.1 for me too.

Please help.

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

hello! i use elementor and i want deactivate wpbakery plugin, but i cant (i click on deactivate but page reload and nothing append) thanks

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

How do I update WPBakery Page Builder 8.4.1 It’s not updating

Hi,

Thanks for reaching out.

We’ve found and reported an issue with the latest WPBakery version. That’s why we had to roll back to the previous version until the new version with the fix is released.

Sincerely,
The Colabrio Team

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Does your theme offer login to a Client Panel (Agency Dashboard, Project Management and CRM) after the client purchasing a service?

If this theme offers this tool, how can I view the Customer Dashboard demos?

Hi,

Thanks for getting in touch with us.

No, unfortunately, it falls outside the scope of WordPress features.

Sincerely,
The Colabrio Team

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Hello support, the theme is really very nice, congratulations! However, we have encountered a significant bug in the handling of news items marked as “highlighted”. When activating the flag to highlight a news item, the most recently published news item disappears from the page. This behaviour is not correct: the most recent news item should remain visible, simply by positioning itself below the highlighted one. The problem seems to be proportional to the number of highlighted news items: if two news items are highlighted, the last two published disappear, and so on. It would be important to solve this bug as soon as possible.

Thank you very much for your support! Regards!

Hi,

Thanks for reaching out and reporting this issue. I have forwarded it to our dev team for review.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hello, i would like to purchase this theme, but i have a couple of questions. can i add 2 languages to this version? English and Arabic. And can i change the colors? do i have the full control over the template ?

Hi,

We appreciate you reaching out.

1. You will be able to have a multilingual website using the WPML plugin.

2. Yes, you can change colors in Theme Settings and page builders options.

3. Most of the elements are editable.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi, in my website I notice there is a left padding or margin that has appear after the latest updates.

www.messana.tech

Basically the backgroudn movie have a left white space. From what I understand is related to this class but I’m not sure:

media screen and (min-width: 1181px) { .elementor-page .page-container:not(.-full-w) .elementor-section.elementor-section-boxed.elementor-section-stretched { width: 100vw !important; left: calc(var(—clb-container-offset) * (-1)) !important; } }

It appear with higher resolutions. Please, could you help me to identify the problem?

Thank you

Kind regards Enrico

Hi,

Thanks for getting in touch with us.

The problem is caused by the following custom CSS code. Try to remove it or add it for mobile devices only.

Sincerely,
The Colabrio Team

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Cant update theme, also fonts displaying wrong in editing mode.

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Can’t as its telling us support has ended. But its your theme built, and now its broken. Sort it out!

Seems like it’s a local issue that occurred on your WP environment.

You can send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website.

By providing us with access, you agree that a backup has been taken.

Sincerely,
The Colabrio Team

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Can I register the Revolution Slider? or it is just a Bundle, so I can´t download templates and addons of RS?

Hello, is it safe to update to Elementor 3.29.1 Thanks

Hi,

Thanks for getting in touch with us.

The theme should work correctly with the latest Elementor version. However, we strongly recommend making a backup to avoid any issues while updating and avoid those situations, you’re dealing with the potential loss of all or some of your WordPress site.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

I would like to extend the theme options available under screen settings to custom post types i am adding using the ACF plugin provided with the theme. Presently, the theme options is available for the default Page and Post types, and the theme provided Portfolio Custom Post Type. If I add a custom post type, like “Openings”, I want the page settings to be available with every post under Openings. Is it possible to do from anywhere in the settings?

We are sorry to hear that you’re finding our theme difficult to work. However, as we mentioned before, insufficient expertise to use the item is not a valid reason for a refund under the Envato Refund Policy.

If there’s anything else we can assist you with, please contact our help center.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

I don’t think it’s right to say my team is not an expert, when your theme is not fully compatible with custom post types offered with ACF. Your team has mentioned this in the support ticket.

I am not arguing with the Envato Refund Policy. The last thing I expect against a polite request is a rude reply.

We didn’t intend to offend or be rude. We simply quoted the paragraph, “They do not have sufficient expertise to use the item,” from the Envato Refund Policy. Because in your previous message, we believed you were having difficulties and said that “it requires a lot of expertise” to set things up.

Below, you can find the link to request a refund:
https://themeforest.net/refund_requests/new

Sincerely,
The Colabrio Team

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Hi. My portfolio mattmadsen.com is set as my homepage, but now it is not populating and is only showing a blank page. Users can still navigate to other pages that populate, but without the ability for others to view the portfolio the site has no purpose. Purchased but support expired, hoping for help please!

Nevermind. I was able to create a new page and reset it as the home page with no issue.

Hi,

Glad to hear that you were able to sort it out.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi Colabrio Team, we are interested in buying the Ohio Theme, however our client refuses to use the WPBakery altogether. What issues would we be having when we deinstalled WPBakery and only work with Elementor as a builder? Will there be functions we can’t use? Elements we won’t have access to? Or are Elementor and WPBakery equal builders? We really love the design and theme and the option for having the figma files! Many greetings, Theo from marktrausch

Hi,

Thanks for getting in touch with us.

You will be able to use the Elementor builder only with the full theme’s functionality.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Perfect, thank you for your quick reply! :)

You are Welcome!

Hi, Support ! After the upgrade to ​3.5.5, I noticed 2 bugs in the layout (see https://snipboard.io/QxXpZP.jpg; on https://lucalexis.ch/le-blog/): 1) the breadcrumbs appear now each level on a separate lines (instead of on 1 line, as …> .... > ....; 2) the boxes to select filters and tags on the blog page appear on different lines (instead of 1 before). Could you please let me know how to fix this, to get them back on 1 line? Thank you in advance. Nice day. Cheers.

Hi,

Thanks for getting in touch with us.

Seems like you have an old breadcrumbs template in your Child Theme. Please ensure that you have no problem with the disabled Child Theme. If so, send us a personal message and provide your temporary WP credentials.

Before we proceed it’s necessary to take a full backup of your database and your website.

By providing us with access, you agree that a backup has been taken.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Thanks: indeed deactivating the Child Theme and using the Ohio theme solved the issue. Not sure anymore when and why the Child Theme was made… but oh well, all seems good now. Thanks for your great support.

Glad to hear that you were able to solve the problem.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi there, i am importing demos, but the content and template content structure does not download, it is a blank template? Is this a bug or am i doing something wrong?

Hi,

Thanks for getting in touch with us.

Seems like the Elementor container feature is turned off on your site. From your WP admin dashboard, navigate to Elementor > Settings > Features and activate the “Container” option.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Perfect! Is working now! Thank you soooo much!

You are Welcome!

Hey! What’s the best way to update WP-Bakery? Running on 8.2 and 8.4.1 is the most current version, unfortunately, the Update does not work.

Thanks a lot!

Hi,

Thanks for reaching out.

We’ve found and reported an issue with the latest WPBakery version:

https://codecanyon.net/item/wpbakery-page-builder-for-wordpress/242431/comments?page=1&filter=all#comment_31478252

That’s why we had to roll back to the previous version until the new version with the fix is released.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hi, I have just updated Ohio to version 3.5.5 and the responsive burger menu stop to work on iOS. It work on Android.

Is this a bug on my side?

Thanks

Hi,

Thanks for getting in touch with us.

Do you have a child theme? If so, please send us a personal message and we will check the issue.

Before we proceed it’s necessary to take a full backup of your database and your website.

By providing us with access, you agree that a backup has been taken.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hello, My support expired already but I’ve an error with import demo content. Every time I try to import any demo content, I get an error:

An error occurred while fetching file from: https://demo.clbthemes.com/v1/demo/01/content.xml/ohio_license_code! Reason: 500 – Internal Server Error. [Builder: WPBakery]

Help me please to fix it

Anyone from support, can you help?

Hi,

Thanks for reaching out and reporting this issue.

I have forwarded it to our dev team for review.

We will keep you updated on their progress.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

When I try to change page settings in Wordpress for the home page header, I get the error: “Updating failed. Could not update the meta value of footnotes in database.” What can I do to resolve this? I tried adding an empty footer block but then it says it will change the page, since I used Elementor to edit it.

Hi,

We appreciate you reaching out.

Please ​submit a ticket with your inquiry at our help center, and our team will gladly assist you.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

Hello! How can I set styles of products variables (colors, sizes and other) as in your demo? (https://ohio.clbthemes.com/demo33/product/utility-shirt-jacket/)

I haven’t found Instructions, docs doesn’t help

Correct, it’s https://wordpress.org/plugins/variation-swatches-woo/. We will consider adding this plugin to the suggested installation list.

Before setting up variable products, ensure that you have created the relevant attributes in the Products > Attributes WordPress menu.

Sincerely,
The Colabrio Team

Help Center | Docs | Need Customization? Hire Us

great, thanks for help!

You are welcome!

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