Hi,

Thank you very much for your valuable suggestion.

Regarding your request to add a “Report Video” button for users/guests to report broken or non-playing videos: this is indeed a practical and user-friendly feature. Since you’ve already developed a plugin with a custom post type, you’re off to a great start. Integrating this directly into the theme would make it more seamless and professional in terms of both design and usability.

About your suggestion:

We truly appreciate user-contributed feature ideas like yours.

We will save this request and evaluate its necessity. If we find it relevant and beneficial to a broader audience, we will consider integrating it into the theme in future updates.

If you have any UI design or screenshots showing how you’ve implemented this feature on your site, please send them to us as a reference. It would help us a lot in designing a native integration.

Could you please confirm whether you’ve already shared any UI mockups or screenshots? Or would you like us to guide you on how to temporarily add this feature to your current theme?

Best regards, JWSThemes Support Team

First, I created a function and implemented it as a WordPress plugin. However, Today I had a better idea, which was to use WPForm Lite form, then call form via pop-up onclick button action. I have sent you screenshots via Themeforest user profile.

Hi,

Thank you very much for your kind message!

We truly appreciate your feedback and are glad to hear you’ll be discussing the feature with our team and planning the update if needed.

Thank you again for your thoughtful note — we’re always here to support you!

Regards, the JWSThemes team

Hi,

Thank you for your feedback. I see that you have purchased the product and currently have six months of support for bug fixes and usage instructions. To receive detailed assistance from our technical team, please open a support ticket at our Support Center:

In your ticket, kindly describe your question in detail. Additionally, please include a screenshot or a short video showing the issue or the steps you followed. This helps us better understand the situation and provide a more accurate solution.

Thank you for your cooperation and we look forward to helping you!

Regards, the JWSThemes team

Hi,

Thank you for your questions regarding the StreamVid – Video Streaming WordPress Theme. Here’s a detailed response tailored to your requirements:

✅ 1. Only Publishing Free Trailers Yes, you can absolutely configure the StreamVid theme to display only free trailers without any paid membership system.

Simply do not activate or install any membership/payment plugins like WooCommerce Memberships or Paid Membership Pro.

Use standard WordPress posts or custom post types to upload and showcase your trailers.

You can display the videos using embedded players (e.g., YouTube, Vimeo) or upload your own video files. The StreamVid theme does include auto-import or RSS/XML feed functionality for showcasing video trailers. However:

2. Automatic Trailer Updates in Korean

By default, the auto-update system pulls content from English-language sources.

To display trailers with titles and descriptions in Korean, the data must come from a Korean-language source, such as a Korean RSS feed or a custom API (e.g., from a Korean video platform or movie site).

If you’re using a third-party API or importing from YouTube/Vimeo, you’ll need to ensure the original content is already in Korean.

If you need assistance setting this up (e.g., configuring a Korean RSS feed or integrating a Korean movie trailer API), we can offer customization services to handle that for you.

Regards, the JWSThemes team

Hi,

Thank you for your interest in the StreamVid – Streaming Video WordPress Theme. Below are answers to your pre-sale questions:

Built-in Algorithm Functionality: StreamVid is a frontend-focused WordPress theme designed primarily for video streaming layouts, UI styling, and content presentation. It does not come with a built-in algorithm or AI engine (e.g. for user behavior tracking, personalized recommendations, or content moderation). However, you can integrate third-party plugins or custom development to implement such features.

AI Integration Support (Moderation & Content Recommendation): While StreamVid does not include native AI tools, it is compatible with external AI services and plugins, as long as they are built to work with WordPress. For example:

You can use AI-based moderation tools (like Hive, Microsoft Azure Content Moderator, etc.) via custom integration.

You can also implement AI-driven recommendation systems by integrating services like Recombee, TensorFlow APIs, or custom PHP/JavaScript logic.

The theme is flexible and developer-friendly, making it suitable for extending with custom code or AI functionality if required.

If you need help with customization or integration, our team also offers professional services.

Let us know if you have more questions!

Best regards, JWSThemes Support Team

Hi,

Thank you for your question!

When you import the demo content for the StreamVid – Streaming Video WordPress Theme, only trailers or sample content are imported—not full movies. The imported demo content is intended to help you set up the layout and design quickly, and it usually includes:

Sample videos (trailers or previews)

Placeholder or sample media content

Prebuilt pages with video embed elements

This ensures you can showcase the video platform style without violating licensing or hosting limitations for full-length movies.

Regards, the JWSThemes team

Hi,

Thank you for your interest in the StreamVid theme. Regarding your pre-sale question:

“Can the theme support pulling players for future movies and series automatically from an M3U list or in bulk?”

As of now, the StreamVid theme does not natively support integration with M3U playlists or automatic bulk embedding of players via M3U or similar streaming data feeds.

What You Can Do: However, depending on your needs, we can offer a few customization routes:

1. Custom Plugin Development We can create a plugin that:

Parses your M3U playlist file.

Automatically generates custom post types (Movie/Series) with embedded players.

Supports updating entries dynamically or on a schedule.

2. Bulk Import with ACF or WP All Import You can:

Prepare a CSV/XML with video metadata and player embed URLs.

Use plugins like WP All Import or Advanced Custom Fields to map them to custom post fields.

3. Stream Embedding via Iframe or oEmbed If your source platform supports embed links (e.g., Vimeo, Dailymotion), you can:

Insert players manually or in bulk via iframe or oEmbed.

Reference: StreamVid Iframe Showcase Guide.

Next Steps: If this feature is important for your project, we can offer a custom development service to build this exact capability into your theme. Please let us know your preferred format (M3U8, XML, API, etc.), and we can provide a quote or consultation.

Regards, the JWSThemes team

the format I have interest in is M3U8/M3U

Hi,

Perfect — thanks for confirming your interest in the M3U/M3U8 format.

While the StreamVid theme does not have a native M3U/M3U8 playlist parser or dynamic video loader, we can extend its functionality to support this format via custom development.

If you’d like us to develop a custom integration for M3U/M3U8 support in the StreamVid theme, please submit your request through our official customization service here:

Regards, the JWSThemes team

Hi,

We have checked and updated the plugin. Please deactivate the JWS TMDB Import plugin, then reinstall it. After that, try using the import function again.

Best regards, The JWSThemes Team

Thanks for the quick fix. Wish you Good Luck for more sells of your products

Hi,

Please open a ticket at our Support Center. We will check and assist you as soon as possible. Submit your request here: https://jwsthemes.ticksy.com

Note: To help us resolve your issue faster, kindly provide the following:

Your WordPress site URL

WordPress admin username and password

FTP access (if the theme is broken or critical errors occur)

Best regards, the JWSThemes Support Team

Hi,

Thank you for your kind words and for your interest in the StreamVid – Streaming Video WordPress Theme.

Yes, StreamVid fully supports linking to external video storage systems, including services like Amazon S3 (AWS), Vimeo, or other specialized platforms. You do not need to host your videos directly on your own hosting server. Instead, you can: • Upload and store your videos on AWS S3 or other platforms. • Embed or link them directly using video URLs or iFrames. • Utilize Vimeo oEmbed Showcase support, which is documented as a supported method.

This approach ensures scalability, better video delivery, and optimized storage costs—ideal for high-traffic or content-heavy platforms.

Regards, the JWSThemes team

Hi there,

Thank you for renewing your support and reaching out to us.

We’re sorry to hear you’re having trouble accessing your previous support ticket. It’s possible the ticket was closed and the conversation archive is no longer available due to system updates or inactivity.

To ensure we can assist you promptly, please open a new support ticket through our Support Center: https://jwsthemes.ticksy.com

In your message, kindly include:

Your ThemeForest purchase code (for verification)

A brief description of your current issue

Any screenshots or error messages, if applicable

Once submitted, our team will prioritize your request and assist you as soon as possible.

Let us know if you need help creating a new ticket or retrieving your purchase information.

Best regards, JWSThemes Support Team

Hello, like I mentioned, it is NOT allowing me to submit a support ticket. I get this message “There is already an open ticket with the provided purchase code!” Which I DO NOT have a ticket open. Nor do I see anything in my profile indicating it.

Hi,

Please follow your ticket here: https://jwsthemes.ticksy.com/ticket/3764973 We have closed your ticket. You can open a new ticket or re-open this one.

Regards, the JWSThemes team

Hi,

Thank you for your interest in the StreamVid WordPress Theme!

Yes, it is absolutely possible to display a trailer on the movie detail page while keeping the full movie locked behind a subscription. This is a common use-case supported by StreamVid and can be configured in the following way:

✅ How it works: Trailer Display: You can embed a trailer video (YouTube, Vimeo, or self-hosted MP4) directly on the movie detail page. This trailer is publicly visible, so all visitors — even those without an active subscription — can watch it.

Full Movie Access: The full movie content (video, download links, or streaming player) can be restricted using:

Membership plugins (e.g., Restrict Content Pro, MemberPress, or Paid Memberships Pro)

WooCommerce subscription integration (if selling access by product or plan)

This setup allows you to tease the content with a trailer and encourage subscription for full access.

If you’re planning a specific setup or integration, feel free to let us know — we’re happy to advise on the best plugins and structure.

Best regards, The JWSThemes Support Team

Hi there,

Thank you for reaching out!

Yes, StreamVid does support Vimeo links, but it’s important to ensure you’re using the correct embedding method. According to our documentation, Vimeo videos should be embedded using the Iframe Showcase method via Vimeo’s oEmbed API. You can find more details and examples here: Vimeo oEmbed Documentation: https://developer.vimeo.com/api/oembed/showcases

Please double-check that you’re embedding the full and correct iframe code, not just pasting the Vimeo URL. If you’ve already tried that and it’s still not displaying, feel free to share the link you’re using and a screenshot of the issue — we’ll help you troubleshoot it.

Let us know if you need a step-by-step guide!

Best regards, JWSThemes Support Team

Hi,

Thank you for reaching out and for being a valued user of the StreamVid theme! We’re glad to hear you’re exploring the latest update, and we appreciate your thoughtful feedback.

1. Continue Watching with Bunny Stream Currently, the “Continue Watching” feature is optimized for self-hosted videos only. This is due to how playback tracking is implemented — it relies on direct access to the video player API, which is fully available in self-hosted setups.

Unfortunately, Bunny Stream does not yet provide access to the necessary event data (such as timestamp tracking) to sync progress accurately across sessions for “Continue Watching.” However, we are monitoring their API developments closely and may consider integrating this functionality in the future if support becomes available.

Recommendation: For now, if you'd like full functionality of the Continue Watching feature, we suggest using the self-hosted option for key video content.

2. Episode & Series Display in Continue Watching You are absolutely right — currently, both individual episodes and the main series appear in the Continue Watching list. We’re actively working on refining this logic to match modern streaming platforms where:

Only the TV series title is shown in the list.

Clicking it resumes playback from the last watched episode and position.

This improvement is already on our internal roadmap, and we plan to release it in a future update. The goal is to make user experience as intuitive and streamlined as possible.

✅ Your feedback is incredibly helpful and aligns with our future vision for the theme. Please feel free to submit any other ideas or suggestions — we’re always listening!

If you’d like, we can notify you as soon as this feature enhancement becomes available.

Customer satisfaction remains a core objective. Our experienced support team is available to assist clients via the Support Center. The team endeavors to respond to all inquiries within 24 to 48 business hours (GMT+7); however, response times may be longer on weekends.

Warm regards, The JWSThemes Support Team Support: https://jwsthemes.ticksy.com

Hi,

Thank you for your message and for using the StreamVid theme.

The solution you’re describing — a Netflix-style landing page with membership access control — is a great post-purchase customization idea and can absolutely be implemented on your site.

However, please note:

This feature is not currently included in the default StreamVid theme package.

At this time, we do not have plans to release it as an official update.

This request falls outside the scope of our standard support, as it involves custom development work.

That said, you are free to implement it using third-party plugins such as MemberPress or Restrict Content Pro, combined with a custom-designed landing page. If needed, we also offer custom service for advanced feature development.

Best regards, JWSThemes Support Team

i understand what your are saying and im already know about the plugins and i can be customize it with these plugins but….. im been using this theme and running movie site more then a year. and it was just a suggestion if you make a landing page by default with plugin paid-memberships-pro, plugin can control access it will be good and 1 new feature can be added on this theme. i dont know about others but i dont like to use multiple plugins for this function .. multiple plugin if we use its make your website speed slow. im also using some other movie themes which themes have this feature already. so was thinking why not this theme should have this function to. and i would love to see this theme have this feature because this is my fav theme you guys think about it, to have this feature by default. thank you

Thank you so much for your valuable feedback and for being a long-time user of the StreamVid theme.

We really appreciate your suggestion about integrating a default landing page with Paid Memberships Pro to control access without needing multiple plugins. You’re absolutely right—minimizing plugin usage can help maintain better site performance and speed.

It’s great to hear you’ve already worked with plugins and know how to customize things. However, your point is well taken: having native support for membership-based content restriction would be a powerful and convenient feature for many users running movie sites like yours.

We’ll forward this request to our development team for consideration in future updates. While we can’t guarantee an immediate rollout, we truly value ideas that come from real users who rely on our themes daily.

Thanks again for your continued support—and for making StreamVid your favorite!

If you have more ideas or any other requests, feel free to share them. We’re always here to help.

Regards, The JWSThemes team

Hi,

Thank you for your interest in the StreamVid theme and your kind words! We’d be happy to answer your questions in detail:

1) Can StreamVid play uploaded videos and embedded videos from YouTube? Yes, absolutely. StreamVid supports both self-hosted video uploads (from your media library or server) and external video embeds from platforms such as YouTube, Vimeo, or any iframe-compatible source. You can mix both types of content across your site.

2) Can users upload their own videos to the platform? Yes, users can upload their own videos. StreamVid integrates with frontend user submission features using plugins like WP User Frontend or similar. You can configure user roles and permissions so that content creators can upload and manage their videos directly from the front end.

3) Can movies be priced individually for viewing? Yes. StreamVid is compatible with WooCommerce, allowing you to set individual pricing for each movie or video. You can sell access as single-purchase, subscriptions, or rental models with the help of WooCommerce add-ons.

4) Can the theme do revenue sharing with members who upload movies? While revenue sharing is not a core built-in feature of the theme itself, it can be implemented using third-party plugins. Tools like WC Vendors, Dokan, or Product Vendors (by WooCommerce) can help you:

Allow users to upload/manage content,

Track sales and commissions,

Automatically split revenue with content creators.

This setup turns your platform into a marketplace-style system, similar to an app store.

5) Can users purchase credits and use them to buy movies? This feature is possible by integrating a points or credit system. Plugins like myCred or WooCommerce Points and Rewards can allow users to:

Purchase credits through WooCommerce,

Maintain a credit balance,

Redeem credits to access or buy videos.

Some questions we provide solutions for, are not considered mandatory after purchasing the theme, meaning please read the instructions carefully and use the demo user to check. If suitable, you can buy and customize more.

Best regards, The JWSThemes Support Team

Thank you so much for your detailed answers!

Hi,

The difference between Videos, Movies, and TV Shows in StreamVid depends on how your content is structured:

Videos – Best for standalone videos that do not need to be grouped into a series or categorized under a single title.

Movies – Suitable for full-length films or long-form content that should be treated as individual entities.

TV Shows – Ideal for organizing multiple episodes under a single category, where each episode belongs to a specific season.

Since you plan to group multiple videos under a common topic (e.g., “Potato” with 3-4 videos), the TV Shows format would be the best choice. It allows you to organize videos into seasons or episodes under a single title, making it easier for viewers to navigate related content.

Regards, the JWSThemes team

ok great thanks. Regarding TV shows. is there a way to have something like this:

Potatoes of Italy (main serie) – Potatoes of Tuscany – Episode 1 – Episode 2 – Potatoes of Piedmont

etc, so basically regional series under a main serie/show?

Hi,

Please open a ticket and track its status at our Support Center: https://jwsthemes.ticksy.com . Our team will review and assist you promptly.
The team endeavors to respond to all inquiries within 24 to 48 business hours (GMT+7); however, response times may be longer on weekends.
Regards,
the JWSThemes team

Hi,

Thank you for reaching out to us.

Currently, we do not have any verified purchase record associated with your account. Please note that if the theme was obtained through unofficial means or as a “null” version, it may lead to serious issues such as security vulnerabilities, bugs, and a lack of future support or updates.

To ensure you receive the latest updates and full support, we recommend purchasing the theme through the official channel. Once you have a verified purchase, you’ll be eligible for updates and assistance from our team.

If you have already purchased the theme and believe there’s been an oversight, kindly provide us with your purchase code for verification.

Please feel free to contact us if you have any further questions.

Best regards,

JWSThemes Support Team

Hi,

Thank you for reaching out to us.

You can log in using your old email and renew support if you wish to access our Support Center. Here’s the old email link for your reference: https://prnt.sc/v3iPfpZIPEy7

Please note that renewing support does not include us updating the theme for you. Since updating involves handling your website’s data, we can only provide guidance. We highly recommend that you manually download, update the theme, and back up all customized code to avoid data loss.

If you encounter any difficulties during the process, feel free to reach out, and we will guide you accordingly.

Best regards, JWSThemes Support Team

Hi,

Thank you for reaching out to us.

We sincerely apologize for the delay. Please note that our support team does not operate on weekends. Kindly be patient, and rest assured we will assist you as soon as we are back.

We appreciate your understanding and will prioritize your request once we’re available.

Best regards, JWSThemes Support Team

Hi,

It might be a slight customization issue. All support inquiries should go through our Support Center. We don’t provide assistance via comments.

To better assist you, kindly provide detailed images of the button you want to reposition. If the adjustment is straightforward, we’ll guide you through the customization process.

Please note that some customizations may take more time and fall outside of our support scope. We primarily focus on fixing bugs and guiding you on how to use the existing features of the theme.

Thank you for your understanding!

Regards, the JWSThemes team

i wrote you on the support forum.

Hi,

Thank you for opening a ticket!

We have received your support request. Please wait while our support team reviews your issue and responds as soon as possible.

If you have already reached out via the support center, we will continue to follow up and respond directly there.

Thank you for your patience!

Hello,

Thank you for reaching out!

Currently, the StreamVid theme primarily supports video content integrations like Vimeo. However, integrating Zoom meetings is possible by using a Zoom plugin for WordPress, such as:

Video Conferencing with Zoom – This plugin allows you to manage Zoom meetings and webinars directly from your WordPress dashboard. WPZoom Integration – For more advanced features like automated meeting scheduling or webinar registration. Once installed, you can embed Zoom meeting links or use shortcodes to display meetings on your site. If you need guidance on how to set this up, let me know—I’m here to assist!

Best regards, JWSThemes Support Team

great thanks. And is it possible to add near the video in the right a sidebar with a chat, like twitch?

Hi,

Thank you for your interest. You can customize the theme if you wish, as some features are available and supported upon introduction. However, if a feature is unavailable, it would require customization beyond the scope of our support.

Regards, the JWSThemes team