11 comments found.
The plugin sw_core is trying to compile LESS/CSS files on every page load. This is a massive CPU hog. Instead of serving a static .css file, your server is “rebuilding” the styling every time someone visits. Please check the settings of your theme or the sw_core plugin. Look for a setting called “Enable LESS Compiler” or “Development Mode” and turn it OFF. You want the site to serve static CSS, not compile it live.
We got these response from clodways server when site crashed with heavy traffic and site was not loading and also most of the time loading slow
Kindly let us know the solutions
I’m unable to to post the ticket from support ticket it’s complex process.
Hello,
Thank you so much for contacting us.
Our team replied to your ticket. Please check it…
Thanks!
Support system has so many bugs that no one can reach. First of all my server is wordpress hostinger. i have installed all child and main theme. Active all plugin. After importing demo it it doesn’t properly import sometimes product page, sometimes account creation page, sometimes css. i have tried like more than 10-12 times reset and install it each and every time different issue. Please provide support email. Couldn’t create a ticket becuase account don’t sign in.
Hello,
Thank you so much for contacting us.
Please send us to this email address: magentech@ytcvn.com and all info about your site (cpanel, account admin…). Our team will check and help you there.
Thanks!
Sent. Please check
Hello,
We are checking and will reply soon.
Thanks!
theme i purchased is having issue – after installation and demo import, i am not able to change it according to my store on woocommenrce/wordpress
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site (account admin, ftp) and purchase code. Our team will check and help you install it
Thanks!
The demo isn’t working
Hello,
We have just checked.
Our demo is working fine.
Please check again and tell us if you still can’t load our demo.
Thanks!
My Purchase code is not working, Invalid Showing. Need Help. It’s urgent
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and send us all info about your site (account admin, ftp…). Our team will check and help you fix it soon.
Thanks!
Could you please let me know where I can disable the “Compare Product” option in the theme settings? I have already shared all access.
Hello,
We disabled the compare feature for you.
You can see the ticket for more detail.
Thanks!
Could you please share the steps to enable this from the theme options, in case we want to activate it in the future?
Hello,
Please check your ticket.
Thanks!
My Purchase code is not working, Invalid Showing. Need Help. It’s urgent
Hello,
Thank you so much for contacting us.
Please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site (account admin, ftp) and purchase code. Our team will check and help you install it
Thanks!
My Purchase code is not working. Need Help.
Hello,
Thank you so much for contacting us.
Our support team has sent you an email to assist you. Please check your email.
Also, if you have any questions while using our theme please submit a ticket via this link: https://support.wpthemego.com/ and give us all info about your site. Our team will check and help you there.
Thanks!
Does this theme have to activate the license to work? or is it a non-required?
Hello,
After you buy this theme you will have purchase code and you can use that purchase code to active the theme.
Please buy this theme, we will resolve all your problem.
Thanks!
Great work!
Thank you!
