39207 comments found.
When will you have another promotion? I want to buy 3.
Hi
We do not have a fixed timeline for it. However we request you to please be in touch via our newsletter. Please subscribe to it at the bottom of the page link https://avada.com/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hey, Avada Builder 3.12.1 is causing 500 internal server errors. tried everything changed php versions available in Siteground. When disabling your Avada Builder plugin the site works. we are using siteground’s staging site, please fix the errors in this plugin
Avada Core and builder they both are causing issues.
Uncaught TypeError: jQuery(...).awbColorPicker is not a function at HTMLInputElement.<anonymous> (avada-fusion-options.js?ver=1.0.0:132:19) at ce.each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:3129) at ce.each (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:1594) at HTMLDocument.<anonymous> (avada-fusion-options.js?ver=1.0.0:126:44) at e (load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:27028) at load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,wp-dom-ready,wp-hooks&ver=6.8.1:2:27330
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, I need a filterable gallery. No need to click through to each image like the portfolio function since I have 69-80 photos that I want to categorise into 3 groups/filter. Is this possible or do I need to create a post (card) for each photo?
Hi
You can do something like this using ACF and postcards. We do see you have valid support so we will request you to please reach out to the support team for further details on this
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello,
Please help. I have applied my licensed code to a staging website, and then unregistered it and attempted to add it to my new website. It says, “The purchase code is already being used on another domain.” I can reactivate the staging account with the license, but I don’t want to; I only want to use the license for my new website. What should I do?
Hi
We would request please unregister the code from my.avada.com and then re-register it in your domain by going to WordPress admin panel dashboard → Avada → Dashboard
We do have a detailed documentation on how you can manage registration. Please do refer the link, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I havent used the them in a very long time and now installed it on a new domain, it says: “The purchase code is already being used on another domain” The domains I thought had the adava on them didn’t so, please how can I use the purchase code on my new domain.
Thanks in advance.
Hi
We would request please unregister the code from my.avada.com and then re-register it in your domain by going to WordPress admin panel dashboard → Avada → Dashboard
We do have a detailed documentation on how you can manage registration. Please do refer the link, https://avada.com/documentation/how-to-manage-your-licenses-on-my-avada/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello. i have bought your plugin but i cant seem to activate auto updates from plugin WPBakery Page Builder why? how i can fix this?
WPBakery version 7.8 had Local File Inclusion which is super serious problem with virus across many of my sites. i simple cant any more has plugins that are not auto updated, how we can fix this problem?
Hello C_Drosos
I beleive there is some misunderstanding here, we are not the authors of WPBakery plugin at all, we are authors of Avada Website Builder.
If you are having issues with that, kindly open a support ticket and our team should follow up with you further.
Click Here to Get Avada Support
Thanks
-Ammar
Im asking something simple. Your theme does not auto update all the plugin. How we can fix that? Wpbakery is not auto updated
Hi
As mentioned above, we do not author or control settings of WP Bakery nor is the plugin added with Avada. Please reach out to the relevant author
Thanks
You dont use wp bakery with this theme any more?
Hello @C_Drosos
We never used WP Bakery with Avada, it has always used Avada Builder in this case 
Thanks
-Ammar
How can I edit the currency on Avada Real Estate? I will also like it to dynamic so I can set the currency manually
Hello @johnmaduforo
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
Hello
Recently I have updated to the latest version and found that I can’t use Live Builder with any Avatar Elements such as post card.
Currently I can only use Avatar Builder and Default Builder. It’s not easy.
Please help.
Hello @Dozzzz
That shouldn’t happen at all, Avada Builder works fine in our current updated version, kindly make sure that you are not getting this issue due to any 3rd party plugin, if the issue however persists, we will need you to take a closer look into your site for this.
Click Here to Get Avada Support
Thanks
-Ammar
I have purchased the license and when I try to activate it says that it is used on another site. It is not used on another site and I can’t find any options to change the domain info or anything anywhere. Could you help find the solution?
Hello @kaarelveike
The purchase code is registered multiple times so that’s why its registration is limited. Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
If you need further assistance with this, kindly open a support ticket and our team will follow up.
Click Here to Get Avada Support
Thanks
-Ammar
I am logged in but there is nothing under that site. No domains, no codes, nothing.
Solved. I had to add the license at first under Avada and then do the other steps. Thank you.
Hello There
Glad to hear you have worked this out
Have a good eve!
Please help. On mobile devices when I click menu button on the theme https://avada.website/portfolio/, the upper contents/container go beyond the screen, how to fix this bug thanks.
Hi
We are unable to see such an issue at our end, Screenshot here
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I have a problem. Whether I create content from editing the page or from live editing, when I click on save content (it gives me ok to save) when updating the page the published content is not saved. I have deactivated all the plugins in case any caused a conflict but it is still impossible. I have not been able to add content in any way to my website for a few days. I have the latest version of Avada and nothing. Could you give me a shout?
Hi
This can be due to object cache. Please try and enable the object cache option by going to WordPress admin panel dashboard → Avada → Options → Performance
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, how to fix social sharing in single post? There is a problem, when you click on sharing from muchlisin.id, what is shared is the avada.studio
Hello @Muchlisin
This means the meta tags are not properly setup for your single post, kindly double check inside the Avada Meta tag field in page options or if you are using any 3rd party SEO plugin, these should be available there.
If you need further assistance with this, kindly open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Avada Support,
I’m trying to import a custom .json file containing my Page Options, but I’m running into an issue. Here’s what I’ve done:
I go to create a new page.
I click the “Import Page Options” button.
I select my .json file and upload it.
After uploading, nothing happens—it just returns me to the same screen.
I’ve tried saving the page afterward, but the Page Options don’t appear to change or apply.
Can you please confirm if this is the correct way to import a full set of Page Options? Also, is there a different process for importing a full homepage design that was exported as a JSON file?
I’d really appreciate your guidance on how to properly import custom page settings or templates into Avada.
Thank you!
Hello @Deond3
We have a very detailed guide about this here => https://avada.com/documentation/how-to-import-export-avada-page-options/
However if this is not working as expected, we will need you to open a support ticket with us along with your complete website details and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar,
Thank you for your response.
Unfortunately, I’m unable to open a support ticket as my support period has expired. However, I’ve purchased four licenses of Avada and have followed the exact steps in the documentation link you shared — multiple times — but the issue persists.
To clarify again:
I’m importing a .json file via the “Import Page Options” button on a new page.
After selecting and uploading the file, nothing changes — no confirmation, no applied settings.
I’ve saved the page after import as well, but the Page Options do not reflect any changes.
Could you kindly confirm whether the “Import Page Options” function is meant to apply a full design layout or only specific settings? And if there’s a different method to import a full homepage layout saved as a JSON file, please guide me on that.
I’d really appreciate your help despite the support window being closed, especially as a repeat customer with multiple licenses.
Hello Deond3
I believe there is some misunderstanding here, the page options export import is not supposed to import or export the page content, that is an entirely different thing, the page options are only supposed to import and export the page options area which you have set here => https://cln.sh/GPTxh9LB
Thanks
-Ammar
Hi Team Avada, I bought a license for my website. Shortly after taking the website live, I changed the domain name (the old domain name is still there and redirects). However, the web builder no longer recognises my original purchase code and says it’s being used by another domain. Please help validate the key for the new domain. Thanks!
Hello @tara-10
This is doable from your my.avada.com dashboard already without any issues, we suggest you to please reset / unregister the purchase code from your support account here -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works.
Thanks
-Ammar
It worked! Thank you!
You are most welcome
no matter what I do, setting the container for equal height or the columns for equal height, I cannot get my 5 column row to be equal height. I’ve tried both legacy and flex options for the container, and tried setting the columns themselves to be equal height, nothing works.
Hello @bigfootweblabs
The equal height option does work well with the columns, however in order to provide a more detailed response on this, we will need you to open a support ticket with our team further so we can check the website and assist.
Click Here to Get Avada Support
Thanks
-Ammar
I bought this theme as a complete beginner and followed your YouTube tutorials to build my own website. I messed around with the theme and had to reset it a few times. I ran into a problem with the prebuilt website I installed — I wanted to change the hover text effect on the menu, but I couldn’t. I thought that effect was part of the prebuilt system. I submitted a support ticket, but the Avada Support team only sent me two links that didn’t help, so I gave up on the prebuilt theme. I reset everything and started building a new one from scratch.
Right now, I’m working on the header and menu. Everything looks fine in the preview (on desktop, tablet, and phone), but when I check the site on my actual phone, the logo and menu icon are missing. I’m not sure what happened, because I can still see both in the phone preview on my Mac. Any help would be appreciated! (last time I submitted a ticket and got a very unhelpful reply, so I’m posting here instead)
Hi
This can happen due to a rendering logic applied to the container/column. Please refer the documentation here
You also have valid support so please reach out to out support team and they can help check the issue further for you. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Team,
I own three licenses of this, but one of them is tied to an email address on MyAvada that I no longer have access to. Are you able to unlink the license?
I’m not sure if you can see my current licenses via this comment, but the affected license number ends in: ade41
Thanks!
Hi
We would request you to please reach out to us via the contact area and we can help check this further for you. Please reach out via the link here
Thank you
Hello,
I bought a license code long ago, I tried to active my theme but it’s not activating. I tried also to login my Avada account with the my license code, but it won’t let me. Can someone from support help me?
Hi
We would request you to please reach out to us via the contact area and we can help check this further for you. Please reach out via the link here
Thank you
Hi, when I post a link to my website on social media or WhatsApp it displays some default Avada related text. How can I change or remove it?
The text it displays is: Dynamic prebuilt business website built with Avada offering customizable layouts, advanced features and seamless content management for….
Hello @creativeafrica
This means the OG tags needs to be updated, this depends on where the OG tags are picking the content from, if you are using a 3rd party SEO plugin(s) you will need to edit them inside the page editor.
If you are using Avada’s own OG tags you will need to edit them inside Avada Page options, more about this can be read here => https://avada.com/documentation/avada-page-options/#toc_Avada_PagePost_Options
If you need further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you, this put me on the correct track and I got it sorted.
You are most welcome
Why is my main banner and contact form not appearing in mobile devices? It works totally fine in web browser
Nvm. I have it done. Please delete
Hello @madness5000
We are glad to hear you have worked this out, for any other query specific to support, we suggest you open a support ticket with our team further.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
