8774 comments found.
Follow-Up: Urgent Assistance Needed with “Motors” Theme (Ticket Unanswered)
Hello there!
Thank you for following up regarding your urgent assistance request with the “Motors” theme. If I’ve understood correctly, you’re experiencing issues with the header and footer. If you’re using Elementor Pro, please check the Templates > Theme Builder section to see if there are any active headers or footers enabled. If so, you might want to disable them to allow the theme’s default settings to apply.
If this doesn’t resolve the problem, please let me know the results after trying this, and our support team will dive deeper into your case to assist you further. We’re here to help, so feel free to update us anytime!
Best regards,
Hi there. I’ve sent a ticket on Friday regarding the PSD files – have had no response. Pleae respond – would love to start the project but need the files. Thank you.
Hello there!
I hope you’re doing well, and thank you for purchasing the Motors theme from Envato—I’m thrilled to have you on board! I apologize for the delayed response, and I truly appreciate your patience.
The latest PSD layout files are included in the theme ZIP file, which you can find in your Envato ThemeForest account under the Downloads section.
Thank you again for choosing our theme—I’m here to help with anything else you need.
Best regards,
Thanks, if you see my ticket – I only see the front page layout. Do you not have other pages in PSD file format?
Yes,there is the front page layout in PSD format only. Unfortunately, other pages aren’t included in this format. However, if you’d like to have other pages created in PDF, I can suggest reaching out to our Digital Agency—they’d be happy to assist with custom design work tailored to your needs.
Best regards,
Hello, We raised ticket #Z92832 nearly a week ago, but we have not yet received any feedback. We are currently behind schedule on our product launch, and this delay is significantly impacting our progress.
Could you kindly prioritize this matter and provide us with an update as soon as possible?
Thank you for your support.
Hello there!
Thank you for reaching out regarding ticket #Z92832, and I sincerely apologize for the delay in providing feedback. We understand how critical this is, especially with your product launch being behind schedule. I’m pleased to inform you that your ticket has already been assigned to an agent, and you should receive a response very soon. We’re doing our best to prioritize this matter and address your concerns promptly.
Thank you for your patience and support. Please don’t hesitate to let me know if you need further assistance in the meantime!
Best regards,
Hello, hope you are doing good.
We bought the theme and we are enjoying it. However we encounter some issues. We’re using Elementor to build pages and we imported the Classified Five demo.
1 – Pricing plans don’t work properly
We’ve used the business product that already exists in the demo. We’ve put a Number of 3 Slots for this. In the configuration, a basic user can create 1 free ads. after creating the first free ad, the user should subscribe to a pricing plan. For example by susbcribing to the business pricing plan, the user should have the capâbility to add 3 more ads but for us it’s only 2. We don’t know why.
2- Translate the entire website into French
The website is for a French-speaking country. So, is it possible to translate the whole website into french? should we use a plugin or do you have a specific plugin to manage this?
3 – Customize the form for creating listing (auto parts)
We created a new listing (auto parts). We have added unique categories and custom taxonomies for this new listing. Now we would like to create a submit listing form but we don’t understand the documentation. Are there any videos? by submitting an auto parts via the front-end. a user should just add images, a title, pick a type (category), the condition and then add a description. how can we configure this?
Hello there!
Thank you for your message, and I’m delighted to hear you’re enjoying the theme! I hope you’re doing well too. I’m sorry to hear about the issues you’re facing, and I’m here to help you resolve them.
First, please ensure you’re using the latest versions of the theme and plugins to avoid potential bugs. You can check the current versions in the changelog here: https://docs.stylemixthemes.com/motors-theme-documentation/changelog. To update, follow the instructions provided at https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/how-to-update-motors. This might help with the pricing plans issue.
For your second question about translating the website into French, yes, it’s absolutely possible! Some texts are translated automatically when you change the site language in the WordPress settings. However, dynamic texts, which depend on the content you add via the page builder or theme/plugin settings, will need manual translation. For static strings, you can use the Loco Translate plugin to manage this, and you can find guidance here: https://docs.stylemixthemes.com/motors-theme-documentation/motors-translate/translating-static-strings. This should suit your needs for a French-speaking country.
On your third point about customizing the form for creating an auto parts listing, if I understand correctly, you want to modify the Add a Car page for your new auto parts listing with unique categories and custom taxonomies. You’d like a simplified form with images, title, category type, condition, and description. The following guide might help you get started: https://docs.stylemixthemes.com/motors-car-dealer-classifieds-and-listing/listing-manager-settings/add-listing-form.
If the documentation isn’t clear enough and you need a more detailed walkthrough or the pricing plan still doesn’t work correctly, please reach out to our support team by clicking the Support button below—we’d be happy to provide further assistance or video tutorials if available.
Thank you for your patience, and I look forward to helping you get everything set up perfectly!
Best regards,
We purchased the theme on May 20, 2025. We aim to set up a marketplace for vehicles and auto parts in Algeria. We are using the Classified Five demo.
1. Creation of a Specific Listing Submission Form for Auto Parts From the existing listing types, we created the “auto parts” listing. We found listings for “motorcycles” and “aircrafts.”
The submission form for auto parts ads will be very different from the vehicle form. It will only have the following fields: title, condition (new, used, reconditioned), type, price, images, and description. We have created the following unique categories: condition / type / price. We would like to know how to create this specific listing form for the auto parts listing. We didn’t find the solution with the documentation (we followed this link: https://docs.stylemixthemes.com/motors-car-dealer-classifieds-and-listing/listing-manager-settings/add-listing-form/listing-creation-form). Is it possible to know how we can do it?
By following that link, we discovered how to edit the form, which appears to be the same for all listings.
2. Creating a City Category for Listings We would like to create a category for listings (both auto parts and cars) that subscribers will use to indicate their city. It will be a select button where they choose the city from a list. We will not enable the Google Maps API.
Please, how can we create this category and then integrate it into the different forms?
Sincerely,
Thank you for coming back to me.
For your first question about creating a specific listing submission form for auto parts with fields like title, condition, type, price, images, and description, you’ll need to create a separate page for different listing types. Start by creating a new page following this guide: https://docs.stylemixthemes.com/motors-theme-documentation/motors-listing-types/add-listing-page. Then, you can customize the page through the Listing Types plugin settings here: https://prnt.sc/VMTZpLSeSZfR. Alternatively, you can edit the existing listing types to adjust the form fields as needed.
Regarding your second question about creating a city category for listings without using the Google Maps API, you’ll need to create categories for each listing type separately. For the main category, follow this guide: https://docs.stylemixthemes.com/motors-theme-documentation/listing-management/inventory-listing-categories. For specific listing types, refer to this documentation: https://docs.stylemixthemes.com/motors-theme-documentation/motors-listing-types/listing-type-categories.
If you need further assistance with these setups, please don’t hesitate to let me know!
Best regards,
Hello, i have these questions:
1. How can i change the STM Classic Filter search icon? My site is not for cars and current icon has a car. 2. How can i change the icon in Add a Car page buttons at the bottom? Same as first question, not a car site. 3. How can edit the location item in Add a Car page? I need to disable “latitude” and “longitude” fields.
Thank you very much.
Hello there!
Thank you for reaching out with your questions! I’m happy to assist you with customizing your site.
For changing the STM Classic Filter search icon, you can do this through a page builder like Elementor. Here’s how you can update it: https://prnt.sc/ASYBO0wKFotj.
To change the icons on the buttons at the bottom of the Add a Car page, you can apply custom CSS. Navigate to Appearance > Customize > Additional CSS in your WordPress dashboard and add the necessary CSS code to replace the car-related icons with your preferred ones.
Regarding the “latitude” and “longitude” fields on the Add a Car page, these are default fields, but you can hide them by applying custom CSS as well.
If you have any other questions or need assistance, I’m here to help!
Best regards,
buen dia!, por favor necesito me colaboren, envie un tiket hace mas de 1 dia y otro el dia de hoy, estoy a punto de sacar la pagina al aire y quisiera me colaboren lo mas pronto posible con una respuesta. agradezco la atencion prestada!. los tikets son: #Z92937 y #Z93005
Hi there!
I’m so sorry for the delay in responding, and thank you for your patience! During busy periods or weekends, there might be slight delays, sometimes due to time zone differences. Your tickets #Z92937 and #Z93005 are currently under review by our support team, and they will respond to you in the order of the queue. We’ll do our best to assist you as soon as possible, especially since you’re about to launch your page. Thank you for your understanding, and I’m here if you need anything else!
Best regards,
Can we use a Referral plugin with this solution?
Hi there!
Thank you for your question about using a referral plugin with our solution!
Unfortunately, we haven’t tested referral plugins with our theme, so we cannot guarantee their compatibility. As an option, you can submit a request for integration with the plugin you’re interested in at https://stylemixthemes.cnflx.io/boards/masterstudy-lms. Our product managers will review the possibility of integration based on the popularity of your request.
If you have any other questions or need assistance, I’m here to help!
Best regards,
Sorry, the correct link is here https://stylemixthemes.cnflx.io/boards/motors-car-dealer-rental-classifieds
Hello, do I have to extend my support to get my two domains removed from my license?
Hello there!
Thank you for reaching out! You don’t need to extend your support to remove your two domains from your license—you can deactivate the license on the domain yourself by following these instructions: https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation. Just a gentle reminder that, according to Envato’s policy, a license can be used for one end product. If you need to install the theme on another project, you’ll need to purchase a new license.
Best regards,
Thank you for your reply. We can’t deactivate it on the other 2 domains because those two domains no longer exist… please advise.
Thank you for getting back to me! I’m happy to let you know that I’ve gone ahead and deactivated the license on the two old domains for you, as they no longer exist. You should be all set now!
In return, I’d greatly appreciate it if you could leave us a 5-star review here: https://themeforest.net/item/motors-automotive-cars-vehicle-boat-dealership-classifieds-wordpress-theme/reviews/13987211. Your feedback means a lot to us!
Best regards,
Thank you!
You are welcome and thank you so much for your kind comment and rating—we’re thrilled to hear you’ve been happy so far and that you’re pleased with our support! We’re always here to help, and we’re truly grateful for your feedback. Your support means the world to us!
Your changelog (https://docs.stylemixthemes.com/motors-theme-documentation/changelog) indicates that version 5.6.68 ‘Resolved issue with password reset functionality not working’.
Does this nonchalant update description mean that the 9.8 CVSS critical vulnerability discovered by Wordfence, that allows an unauthenticated attacker full administrator access, was patched?
https://www.wordfence.com/blog/2025/05/22000-wordpress-sites-affected-by-privilege-escalation-vulnerability-in-motors-wordpress-theme/Hi there!
Thank you so much for reaching out to us—we truly appreciate your attention to this matter! I’m pleased to confirm that the latest version, 5.6.68, has indeed been patched, and this is reflected in the article here: https://prnt.sc/RSK6-Hfq8gzf. The article was thoughtfully created to encourage all users to update their themes and plugins, ensuring their sites remain secure. We also kindly recommend keeping your theme and plugins regularly updated to maintain the highest level of security.
Best regards,
Hi, I activated the Motors theme license on localhost. Now I want to use it on my live domain https://masterautoitalia.com Please help me reset the license so I can activate it again. Thanks!
Hello there,
Thank you for reaching out!
To deactivate the Motors theme license from your localhost and activate it on your live domain, please follow the instructions provided here: https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation.
Once you’ve deactivated the license, you’ll be able to activate it again on your live domain.
Let me know if you need any further assistance!
Best regards,
Hi, how can i enable Login/Register feature for Equipment demo?
Thanks.
Hello there!
Thank you for your question!
The Equipment demo layout does not include a personal account feature, and as a result, the login/register option is not available by default. To address this, I can suggest switching to the Classified demo layout, which supports this functionality, or customizing the theme to add the login/register feature. For customization, you can contact our Digital Agency by the button “Hire us” below.
Please let me know if you’d like assistance with either option!
Best regards,
Hi, team! I have opened a ticket on your Support website like a week ago without any response. My ticket ID is #Z92330 – May I please ask you to please respond on it? It’s taking so long to get help from you guys 
Hello there!
I’m so sorry for the long wait—thank you for your patience! We’re currently experiencing a peak season, which may cause some delays in responses. I can see that your ticket #Z92330 has already been assigned to a support agent, and you should receive a reply soon.
Please don’t hesitate to let me know if you need further assistance!
Best regards,
Is there a way to have the PRICE and LISTING STATUS filters collapsed by default, like the other filters?
Hello there!
Thank you for your question!
Yes, you can set the fields filters to be collapsed by default. To do this, go to Motors Plugin – Custom Fields – select the field – Filter settings – Show as checkboxes in the inventory filter – Item Display Options.
For detailed instructions, please check our documentation here: https://docs.stylemixthemes.com/motors-theme-documentation/listing-management/inventory-listing-categories#filter-settings.
Let me know if you need further help!
Best regards,
Don’t buy this theme after 4-5 months getting errors from the ‘STM Motors Extends’ . this is badly affecting our SEO and other malfunctions
Hello there!
Thank you for sharing your feedback — we’re genuinely sorry to hear you’ve encountered issues after several months of use.
To better assist you, could you please provide more details about the specific errors you’re experiencing with the STM Motors Extends plugin? If possible, let us know:
– What exactly is the error message or behavior? – How can we reproduce it on our side? – Are your theme and plugins updated to the latest versions?
Once we have more context, we’ll do our best to investigate and help resolve the issue promptly.
Your experience matters to us, and we’d really like the opportunity to make this right.
Best regards,
‘STM Motors Extends’ the plugin updated but some time its not updating currectly we need to do multiple times. however, when we activated the plugin, we can’t list any page in search console more over its generating unknown links. so when we deactivate it, the all functions will working smoothly. im sure the plugin have affected malware or something in your new updation, kindly check and give me fastest fixing
Thank you for providing more details about the issue with the ‘STM Motors Extends’ plugin. I’ve requested additional information because I’m unable to replicate the case on my end. The updates are being delivered correctly, so the problem might stem from another source.
Could you please try disabling third-party plugins one by one to check for compatibility issues? Additionally, I recommend verifying that your server settings meet our system recommendations, which you can find here: https://docs.stylemixthemes.com/motors-theme-documentation/general/system-recommendations.
I’d like to note that one of our recent updates addressed a vulnerability, and we’ve been proactive in resolving any potential issues related to security. This should help ensure the plugin’s integrity. We’re committed to finding a solution quickly, so please let me know the results of these checks or any further details you can share.
Best regards,
No. i think this is theme core side error could you pls check?
Thank you for your response. I’ve checked your site at https://msv***d.com, but I couldn’t identify any issues at the moment—here’s a screenshot for reference: https://prnt.sc/-62UAzQTXyBb. Could you please specify the exact errors you’re seeing and provide steps to reproduce them? This will help me investigate further and determine if it’s indeed a theme core issue.
Best regards,
Please i can’t see any african payment for ads from customer can you explain is it possible to add manual payment too and for mobile can we have 2 mobile layout or its only one
Hello there!
Thank you for reaching out with your questions. To address your concerns about payment options, you can utilize WooCommerce for payments, which offers a wide range of payment systems, including manual payment options. This should accommodate various preferences, including African payment methods if supported by WooCommerce gateways. You can find more about pricing plans via WooCommerce here https://docs.stylemixthemes.com/motors-theme-documentation/classified-layout-features/pricing-plansRegarding the mobile layout, the theme is fully responsive, meaning it adapts the desktop styles for mobile viewing.
Best regards,
i’m not talking about responsive, is it possible to have 2 mobile layout, like 2 car by 2 car on mobilie view instaed of one
If I understand correctly, you’d like to display 2 listings side by side in mobile view, as shown in this screenshot: https://prnt.sc/fMOykCA6SlU3. While it’s technically possible to customize the layout, I wouldn’t recommend changing the current design. Both the desktop and mobile layouts were carefully crafted with user convenience in mind, ensuring easy and quick browsing of listings.
Altering the view might make it less comfortable for users to navigate. If you still wish to proceed, you could consider make changes using custom CSS in the Appearance – Customize – Additional CSS section, but I’d suggest testing it thoroughly with your audience first.
Let me know if you need further guidance!
Best regards,
i purchased 6 months support and has been passed 4 days and still not answer to my ticket #Z92226.
Hi there!
Thank you for reaching out. Please accept our sincerest apologies for the time it has taken to get back to you.
We are currently experiencing a higher volume of inquiries than usual, which has unfortunately led to increased waiting times. We understand this can be frustrating, and we truly appreciate your patience.
I have looked into your ticket, and I can confirm that it has been assigned to one of our support agents. They are working through the queue and will be responding to you as soon as possible.
Thank you again for your understanding.
Best regards,
¡NO ME DEJA INSTALAR EL DEMO! ¡CONCESIONARIO DE COCHES UNO! ya cree un tiket #Z92333, estoy tratando de instalar el demo “CAR DEALERSHIP ONE con elementor”, pero en el momento de instalar queda en el segundo item y llega solo al 6%, ahora tambien me dice que requiero activación de la licencia e ingreso mi código de compra, me dice que este código ya fue usado!!!! me sale que el código que ingreso ya ha sido utilizado por favor y lo acabe de comprar!! necesito urgente que me ayuden a resolver mi problema
Hello there!
Thank you for reaching out, and I’m truly sorry for the delay in addressing your issue with installing the “Car Dealership One with Elementor” demo for the Motors Theme. I see the ticket #Z92333 you created yesterday. Please also keep in mind that our team is located in different time zones, which may cause variable response times. That said, I can confirm your ticket has already been assigned to a support agent, and they’ll assist you soon.
While you wait for their response, I recommend trying the following: please disable any pre-installed plugins, especially security and caching plugins, as they might block external AJAX requests needed to download files during the demo import. Additionally, try downgrading your PHP version to 8.0. Using PHP versions 8.0 or higher can impact the theme and WordPress overall, since WordPress core currently offers only “beta support” for these versions. You can find more details here: https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/.
Thank you for your patience, and we’ll resolve this for you as soon as possible!
Best regards,
Is there any reason why a legitimate licensed version of the theme won’t update WPBakery Page Builder through the motors plugins dashboard, all other premium plugins do like slider rev.
Hello there!
Thank you for reaching out!
All the plugins, which are not free, come under our Extended License for these plugins, so you do not need to pay for these plugins’ licenses to use them or extend your license through ThemeForest.
WPBakery page builder comes with our extended license. Therefore, the plugin can only be updated after the theme update as we include new versions of the plugin in the theme package.
If a newer version of the plugin is not included in the new version of the theme, its compatibility was not checked with the theme completely.
The latest version of WPBakery Page Builder bundled with the theme has been updated to 8.4.1. Generally, there shouldn’t be any issues with updating the plugin to this version. If you’re unable to update WPBakery to 8.4.1, please ensure you have the latest version of the theme installed, then try updating the plugin via Appearance > Install Plugins.
Let me know if you encounter any issues—I’m here to help!
Best regards,
Do I need to purchase pro plugin separately after motor theme purchased
Hello there!
Thank you for your question! The Motors Pro Plugin offers more advanced functionality compared to the Motors Theme, including premium add-ons like Social Login, Saved Searches, VIN Decoder, as well as additional skins and designs for certain pages, but purchasing the Pro Plugin isn’t mandatory—you can still use the theme on its own.
To help you decide, I recommend exploring the features in our back-end demos for: the Motors Theme at https://stylemixthemes.com/motors/ the Motors Pro Plugin at https://stylemixthemes.com/car-dealer-plugin/.
Feel free to test the functionality there, and I’d also recommend using both products together to build a more powerful Dealer or Classified platform.
Let me know if you have any other questions—I’m here to help!
Best regards,
Hi, I bought the Plugin PRO, but I didn’t receive any email to download it. How to proceed?
Hello there!
Thank you for reaching out! I’m sorry to hear you didn’t receive an email.
According to our records, the license has already been activated on the site car*a.co.jp. Could you please confirm if the issue is still relevant or if you’ve managed to access the plugin from there? If the problem persists, let me know, and I’ll assist you further!
Best regards,
