23152 comments found.
The image swatches don’t change if you select that color. Is that something in the team or do I need another plugin for that? It just stays the same.
Hello @DonnaJacky,
Could you please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can directly check the issue on your site and help you out accordingly.
Regards, P-THEMES.
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hi there i have a question if u can help me. i’m using countdown box, i have make a traslation about info (hours, minutes) ... but in a little panel that appear on image is in english? see the screen: https://www.dropbox.com/scl/fi/t7yviaonktx2qe7s2c0p4/countdown.png?rlkey=yv0k2shl65ybysdh9icsgttrl any ideas? best regards.
Hello @dgmaximiliano,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/Note: 1. Custom (recommended) 2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations. https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order If this folder doesn’t exist you may need to create it and ensure it has the correct permissions. https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still exists, then please send me the WP admin login details of your site through our support forum, so I can check and solve the issue for you.
Regards, P-THEMES.
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Hello, I have porto theme version 7.5.3 and my friend has also same version but I noticed that many woocommerce widget are missing in my theme and many more appearing in my friends theme. pls check screenshots: My screenshot – https://snipboard.io/wqjg3d.jpg My freind’s screenshot: https://prnt.sc/-OKJ6lx_USlv
And there are many options are not visible. please check and update. I have also cleared all cache but still have same issue.
Thank you
Hello, @KanikaJewelryTrove,
Could you please get in touch with us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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I do not have support subscription and it is a theme side issue, plesae help here. Or tell me where can I shere credentials.
Hello, @KanikaJewelryTrove,
It is not the theme issue as we are not facing this issue on our test site and nor any other customer site, so the issue is on your site only, and we need to check it on your site, you can contact us via our support system, so that our agents will check it on your site and help you out.
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Can I contact support@portotheme.com or use the Contact Us form for help? I forgot my password and tried to reset it, but I didn’t receive the password reset email.
Thank you
Hello, @KanikaJewelryTrove,
Could you please share the email that you used for your support account, so that I can check and reset the password for you?
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This is the email: jewelsea2017@gmail.com but now I have created porto account again and shared my credentials with my concern. thank you
Hello @KanikaJewelryTrove,
Ok, Sounds Good!!
Now, please be patience, once your support ticket will be resolved, you will get a reply to your support ticket accordingly.
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Hello, @Sheba1,
You can check the price table on demo corporate 8 here: https://www.portotheme.com/wordpress/porto/corporate8/
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Hi,
Can you please reset my purchase key? Thank you.
Hello, @MxAlexBC,
I can confirm that your purchase code has been successfully reset. Please try registering the theme again on your desired site using the same code, and let me know how it goes.
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Hi,
I got around to using the code, and I am getting the error “This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.”. Can you reset it again?
Hello, @MxAlexBC,
The purchase code linked with your Envato account is not registered on any of the sites, so you can use it now on your desired domain as per your requirements.
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I am still getting the error, unfortunately.
Hello, @MxAlexBC,
Then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Anyone else come up with this? I see comments, however, no solutions posted to see what eventually helped. Elementor Pro. Using Porto Child Theme. Issues Editing. Shop 52 Top Header.. Simplified and will not hold my edits. Views fine when editing.. does not view out of editing mode. Also pages trigger Enable Safe Mode when editing pages. SSL certificate is applied and confirmed. Please advise as I have very large site to load on this theme. Thanks. Also put in a support ticket.. Suggestions appreciated.
Hello, @alisamierzejewski,
I can confirm that we have received your support ticket (#58582). Our support system processes tickets in a queue-based manner. Once the tickets ahead of yours are resolved and replied to, our support engineers will review, address, and respond to your request.
We appreciate your patience and
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I second @sempree comment. I have been having this issue also. It is a brand newly installed theme and the minute I clicked edit; it showed the problem. I feel that this issue should be a general fix as more than person have commented about it. I purchased your theme it was working ok then an update occurred and your theme became incompatible with Elementor. I have used 2 of your themes and they both have the same errors on both themes.
Hello, @infocertified00,
Please contact us through our support system and provide your site’s WordPress Admin URL and login credentials. Our experts will review the issue directly on your site and assist you further.
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Is this theme compatible with polylang?
Hello, @tbaynat,
First of all, thanks for showing your interest in Porto WordPress 
Yes, Porto WordPress is fully compatible with the Polylang, WPML, and Loco Translate plugins.
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Hi, The website was working perfectly, then an update occurred and your theme became incompatible with Elementor / Elementor Pro. I have the same Elementor plugin installed on other websites and it works normally. Can you help? What can I do?
Hello, @sempree,
Please contact us through our support system and provide your site’s WordPress Admin URL and login credentials. Our experts will review the issue directly on your site and assist you further.
Regards, P-THEMES.
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I need to repair my website that has your theme installed, how do I do that?
Hello, @augustoalva,
What do you mean by repair? Could you please explain your issue in detail and specifically with some screenshots for my better understanding, so that I can check and help you out accordingly.
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Dear, the site loads blank:
https://plastcel.com/and when activating the WP_DEBUG mode, it indicates:
Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/plastcel/public_html/wp-content/plugins/Ultimate_VC_Addons/admin/admin.php on line 663
Deprecated: Methods with the same name as their class will not be constructors in a future version of PHP; Flag_Counter_Widget has a deprecated constructor in /home/plastcel/public_html/wp-content/plugins/flag-counter-widget/flag-counter-widget.php on line 36
Can you quote the repair?
Dear all, please, if you could give me information about what I requested.
Hello, @augustoalva,
The issue you are facing seems to be because of the plugins (Ultimate VC Addons and flag counter widgets), please disable/deactivate these two plugins on your site and check back again, if the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that our experts will further look into it for you on your site and help you out.
Regards, P-THEMES.
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Unable to create templates using wpbakery page builder, every time I try to create a template it’s going to classic editor of WordPress not the wpbakery page editor. Need assistance.
Hello, @OutdoorNorway,
Please make sure that you have enabled the WP Bakery page builder for template builder from WP Bakery >> Role Manager as shown in this screenshot: https://postimg.cc/dh2ZVsXC
Regards, P-THEMES.
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The pre-made contact form doesn’t work.
Hello, @JDavidMcGregor1,
We need to take a closer look at the situation on your site. Could you please contact us through our support system and provide your site’s WordPress admin URL and login credentials? This will help us assist you more effectively.
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Hi, I’m updating my site and want to use the Mobile Bottom Sticky Bar. Please tell me how I can change the titles of the items in the bar, (right now, adding the “shop” tab shows up as “Categories” on the mobile site – I need to change this).
Thank you
Hello, @mrmar,
To change or translate the title, modify it in the theme’s language files. You can use the Loco Translate plugin to do this.
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Hello Team, My domain: https://kanikajewelrytrove.com I modified my header and its visible in mobile like this https://snipboard.io/7slIoQ.jpg . Please have a look and tell me where should I change? Thank you
Hello, @KanikaJewelryTrove,
Please contact us via our support system with your site’s WP Admin URL and Credentials so that we can have a look at it for you on your site and help you out.
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Hi, I need to import new header from Shop No. 6. Can you please help me to import that header. Thank you
Hello, @KanikaJewelryTrove,
Please navigate to Porto >> Template Builder >> Header and create the new header there, then use the Porto Studio on it and import Shop Demo 6 header, please refer to this screenshot: https://postimg.cc/Lhj53Vwf
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Hello,
I hope you’re doing well.
I purchased the Porto | Multipurpose & WooCommerce Theme from ThemeForest and currently have two licenses. One of those licenses was activated on a website that has now been permanently deleted.
I would like to transfer or reassign that license to a new website, but I’m unable to activate it because it’s still linked to the previous site.
Could you please help me reset or release that license so I can use it on my new project?
Please let me know if you need any additional information.
Thank you in advance for your help.
Hello, @edialp,
I have reset your purchase code, Please try to re-register the theme again with the same purchase code on your desired domain and let us know the result.
Regards, P-THEMES.
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getting error after updating the theme: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the porto-functionality domain was triggered too early.
Hello, @Kaykhan,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi! We’re currently planning to migrate an older WordPress site to a more modern setup, and Porto is one of our top candidates.
Before purchasing, I need to confirm that it’s fully compatible with the Release0 WordPress Plugin https://wordpress.org/plugins/release0 We are using it to automate our chat flow with AI
According to the plugin documentation, it runs on WordPress version 5.0 and above. Can you please confirm whether Porto supports this plugin without issues?
Thanks in advance for your help—looking forward to moving ahead with the purchase if all is good!
Hello, @sebke,
Thank you for your interest in the Porto WordPress Theme.
Unfortunately, we haven’t had the opportunity to officially test the Release0 plugin with our theme. As a result, we’re unable to provide specific guidance regarding its compatibility. However, if the plugin is developed according to proper WordPress standards, it should generally work well with our theme.
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Hello! I have 3 porto codes linked to my account. Can you help me reset my last 2 codes? The ones ending in *26d and *01f ?? Thanks a lot!
Hello, @Culein,
I have reset your requested purchase codes. Please try to re-register the theme again with these purchase codes on your desired sites.
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There is an issue on my website due to porto theme. PHP Deprecated: Hook contextual_help_list is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in /public_html/wp-includes/functions.php on line 6121
When i change theme to any other this error goes away. Also post-new.php is blank on website but when i change theme it starts working normal. Can you please fix this or tell me how i can fix this issue?
Hello, @e_websolutions,
Please ensure that you are using the latest version of the theme and all plugins. We also recommend temporarily disabling any third-party plugins to check if the issue persists. If the problem continues, kindly reach out to us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
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Hi, how can i achieve by css equal view (height) of products in loop of products and product category ?) My shop url https://ekspert-agd.com/
Thank you in advance for your help. Best regards,
Hello, @kuchniewfm,
In order to make your products to equal height, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
ul.products li.product-col .woocommerce-loop-product__title
{
height: 70px !important;
}
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Thanks
You’re Most Welcome!!
