Hello,

The product thumbnails should display properly in the “Bestselling” sidebar. This sounds like a plugin conflict issue. Please open a support ticket on our support site so our developers can investigate and help resolve this thumbnail display problem.

For adding custom product tabs, you’ll need a plugin since this isn’t built into the Konte theme. We recommend the “Product Tabs Manager for WooCommerce” plugin:

This plugin will let you easily add and manage custom tabs on your product pages without needing to modify any theme files directly.

Thank you

Hello,

Theme updates can sometimes take a few hours to appear in the WordPress admin dashboard after release. Please check back later today to see if v2.4.5 shows up in your updates.

If the update still doesn’t appear, this is likely related to your license activation issue. Since you’ve reinstalled WordPress multiple times, the Envato Market plugin may need to be reconfigured.

Please try reinstalling the Envato Market plugin and reactivating your API key following the steps in our documentation: https://docs.uix.store/konte/#/update/update-theme?id=method-1-automatic-updates

Thank you

Thank you for your response. I was using “License For Envato” as opposed to “Envato Market” plugin as that’s the one that pops-up on the WP plugin search. Uninstalling the former and adding the latter as per your instructions worked. I can’t confirm if updates are coming through as I already manually updated the theme. Will comment here again if the next version doesn’t show up automatically. Thanks a lot!

Thank you for your feedback! Please feel free to contact us if you have any questions.

Hello,

Thank you for your feedback. Please try this CSS code to fix this issue.

@media (max-width: 767px) {
    .woocommerce-products-header {
        height: auto !important;
        min-height: 150px;
    }
}

You can add this CSS to Appearance > Customize > Additional CSS to apply it.

Hello,

Thanks for your question.

The Konte theme doesn’t have a built-in feature to hide specific product categories on the shop or catalog pages.

Since you’re using the Country Based Restrictions plugin and it’s not working as expected in the catalog view, we recommend reaching out to the plugin’s support team — they may have a workaround or settings you can adjust to make it work properly.

Hello,

Thank you for your feedback! Konte supports breadcrumbs from Yoast SEO and RankMath SEO plugins.

You can install either plugin to control primary categories in breadcrumbs.

The theme automatically uses the SEO plugin’s breadcrumbs once enabled.

Can you add support for SEOPress?

Thanks for the suggestion! We’ll check SEOPress plugin and add support for its breadcrumbs in the next update if possible. We’ve already added this to the theme’s roadmap.

Hello,

Thank you for your kind words. We really appreciate your continued support.

Our regular updates focus on stability, performance improvements, and ensuring compatibility with the latest WordPress and WooCommerce versions.

In addition to maintenance updates, we have plans to introduce new features and design enhancements in upcoming releases.

Hello,

To update WPBakery Page Builder, you’ll need to update the Konte theme first. The theme bundles this plugin, so theme updates include the latest compatible version of WPBakery.

Please refer to this documentation for more information:

Alternatively, you can delete WPBakery Page Builder completely from Plugins > Installed Plugins, then reinstall it fresh from Appearance > Install Plugins. This will automatically install the latest version.

Thank you

The Konte theme is up to date but I am still unable to update the WPBakery plugin, here is a screenshot of the error: https://snipboard.io/bXeFrH.jpg

I am currently on version 8.7.2 and 8.7.3 is available but can’t update it.

Hi,

That error happens because bundled plugins like WPBakery are updated differently from free WordPress.org plugins — they can’t be updated through the standard plugin update screen.

To get the latest version, please follow these steps:

1. Go to Plugins > Installed Plugins and delete the current WPBakery Page Builder plugin. 2. Then navigate to Appearance > Install Plugins. 3. You’ll find WPBakery listed there, click Install to get the latest bundled version.

Thank you

Hello,

By default, WooCommerce search relies on exact keyword matches in product titles, so “tshirt” and “t-shirt” are treated as different terms. This is a WooCommerce limitation and WordPress.

To improve the search experience, we recommend using a plugin like “Relevanssi”, which supports partial matches, synonyms, and custom indexing. This plugin can handle variations like “tshirt” vs “t-shirt” much better.

Hello,

Unfortunately, the Konte theme doesn’t include a native “Load More” button with AJAX functionality for the Featured Products section.

Instead, we recommend adding a button that links directly to your shop or specific product category page.

Hello,

Thank you for reporting this issue and providing detailed reproduction steps.

This behavior is actually the default functionality of Facebook’s in-app browser on iOS, not a bug with Konte, WooCommerce, or your website.

The Facebook in-app browser interprets the swipe gesture as a “go back” or “close browser” action when users swipe from the edge of the screen or when there’s no more content to navigate to in that direction.

This behavior differs between operating systems – it’s more pronounced on iOS while Android typically handles it differently.

Unfortunately, there’s no reliable workaround from the website side since this is controlled by Facebook’s browser implementation.

Swiping back in the gallery should never close the browser. If someone swipes fast, the browser will close even if there are images to scroll through. We’ve looked at other stores created on Shopify, or that have a custom e-commerce solution, and everything was ok. I think it’s a WooCommerce problem because it happens on the storefront demo site too.

Thank you for your sharing!

This appears to be a limitation with FlexSlider, the JavaScript library that WooCommerce uses in its core product gallery functionality. FlexSlider handles touch/swipe events differently than the modern JavaScript libraries that most Shopify themes and custom e-commerce solutions use.

The newer gallery libraries have better touch event handling that properly prevents the browser’s native swipe-to-go-back behavior, while FlexSlider’s older implementation doesn’t always capture and prevent these gestures effectively – especially during fast swipes or at gallery boundaries.

Since this is a core WooCommerce limitation rather than a Konte theme issue, we don’t have a solution to offer at the moment.

Hello,

The mobile logo in Konte uses the same logo as the desktop version. To customize the mobile logo’s href value conditionally, you’ll need to use a child theme and override the mobile header template.

Copy konte/template-parts/mobile/header.php to your child theme at template-parts/mobile/header.php (maintaining the same directory structure). This gives you full control over the mobile header rendering.

Hi there,

We understand the theme didn’t meet your expectations, and we’re sorry to hear that.

If you’d like assistance setting up your website or configuring specific features, please feel free to open a support ticket. Our team is here to help you get the most out of Konte and might be able to address the concerns you’re experiencing.

For refund requests, you’ll need to contact ThemeForest directly through their refund request system, as they handle all purchase transactions and refund policies. You can submit your refund request through your ThemeForest account under the “Downloads” section.

Hello,

Thank you for your feedback! We understand you’re having issues with multilingual blog content displaying.

The Konte theme is tested with WPML plugin for multilingual functionality. If you’re using WPML, you need to manually translate all blog posts – the plugin doesn’t automatically translate content.

We recommend contacting the support team of your multilingual plugin (WPML, Polylang, etc.) as they can provide specialized assistance with translation workflows and configuration for your specific setup.

Hello,

Thank you for your feedback! It seems this issue has been affected by our recent theme update.

We’ve noted this issue and will be restoring the scrollbar indicator in the next Konte theme update.

How can we design a mega menu for mobile? Do we need to create a separate menu specifically for mobile devices?

We understand you want to create a different menu for mobile since mega menus don’t work in the mobile menu panel.

You can create a custom menu specifically for mobile devices and assign it to the “Mobile menu” location. This allows you to design a mobile-optimized navigation structure separate from your desktop menu.

Please refer to this documentation for detailed instructions on setting up menu locations: https://docs.uix.store/konte/#/header/menus?id=menu-locations

This way you can have your mega menu on desktop and a simplified, mobile-friendly menu structure on mobile devices.

Okay Thank You

Hello,

Thank you for your feedback. To quickly update this plugin on your website, you can delete it and then go to Appearance > Install Plugins to intall the latest version.

Hello,

Thank you for your feedback. We’ve just released a new update to fix this error. Please update your theme to version 2.4.1 to solve this problem.

Hello,

Thank you for your feedback. WordPress themes, including Konte, don’t affect email delivery.

Email deliverability issues typically stem from server configuration, authentication settings, or email provider filtering changes.

Here are some suggestions that you can try to handle this issue:

- Please check your domain’s email authentication by ensuring SPF, DKIM, and DMARC records are properly configured in your DNS settings. You can contact your hosting provider if you need help with this setup.

- Consider switching to a dedicated email service like SendGrid, Mailgun, or Amazon SES using plugins like WP Mail SMTP. These services have better delivery rates than standard server mail.

- Review your WooCommerce email content for spam trigger words and ensure proper text-to-image ratios.

Hello,

Thank you for your feedback. We’ve tested your product page at https://karposshoes.com/product/karpos-mira/ on mobile devices, and it appears to be displaying correctly similar to our demo. The product images are showing in the expected scroll view (slideshow) on mobile.

Here is a screenshot: https://prnt.sc/2h_YchQZXmmU

Could you please share a screenshot of what you’re seeing on mobile?

Hello,

Thank you for your feedback. We’ve reviewed the example page and it show full of products on mobile.

Please open a ticket on the support site and share with us the admin account. Our developer will help you check this issue.