3258 comments found.
Hi, all plugin and theme updated. Elementor not work. When I open a page with elementor builder from backand. In the left bar of Elementor a wheel appears that spins continuously and does not allow me to make changes.
Hi, I hope you’re doing well.
The most common cause of this type of issue with Elementor is insufficient memory available on your server to handle the website?s requests.
Please check our guide [here], or feel free to contact our support team by submitting a ticket ? they?ll be happy to help you resolve the issue. https://docs.phlox.pro/article/216-server-requirements
Jetpack Protect identified a vulnerability with – Phlox Core Elements (2.17.6)
Vulnerable plugin: Phlox Core Elements (version 2.17.6)
What is the problem? The installed version of Phlox Core Elements (2.17.6) has a known security vulnerability.
Hi, I hope you’re doing well.
Based on the latest reports from well-known security tools, we can confirm that no such issue currently exists on our end. However, there might be something specific that Jetpack is detecting and worth looking into.
Please contact our support team by submitting a ticket and share the details with us. We?ll make sure to investigate the issue as soon as possible.
hello there is problem in my dashboard i can sync the purchased codes
Hi, I hope you are doing fine. Our support agents have sent you an email to help you resolve this issue. Please get in touch and provide more details regarding the problem. We will do our best to get you up and running.
Hi, it appears that I used the theme on another site and I have never used it.
Hi there, Don’t worry about that. You can simply manage and transfer your license to your main domain. Please check our guidelines here:
Managing Phlox Pro License https://docs.phlox.pro/article/240-managing-licensecheck your site is down: Invalid SSL certificate
Hi, your demos do not work. STILL DOWN
Hi, thanks for reporting this but the issue fixed after 1 hour. thanks again 
@Fiaz07, same for me. media upload isnt working. 10mins ago it worked. even without any active plugin its not working.
Hi, thank you for your feedback. The issue was likely a temporary problem, and everything seems to be working fine now. Please check again, and if you have any questions or run into any issues, feel free to send us a ticket at the Averta help center.
It looks like your support dashboard is also having an API issue, it’s not loading. Additionally, my site is facing a problem with media uploads, it shows an error. However, when I disable your Pro Tools and Auxin Tools plugins, everything works fine. I need to get this fixed as soon as possible. Please let me know. Thank you.
Hi, I hope you’re doing well. Thank you for sharing the details. The issue was temporary and has now been resolved. We’ve also double-checked everything you mentioned, and everything is working correctly now.
Hi, your demos do not work. Can you fix the demos so I can please view them. Thanks!
Hi, I hope you’re doing well. It seems like it was just a temporary issue, and everything is working fine now ? the demos are importing completely and without any problems.
Hello, The Auxin Elements plugin (linked to Phlox Core Elements) causes a duplication of the <meta name=”description”> tag when using Yoast SEO, which disrupts Google indexing. The auxin_facebook_header_meta function in wp-content/plugins/auxin-elements/includes/general-hooks.php runs even with Yoast active, probably due to poor WPSEO_VERSION detection. In addition, another function seems to add Yoast keywords to a duplicate tag. Can you fix this and add a clear option to disable embedded SEO? Thank you.
I fixed this by adding this to the child theme’s functions.php page:
add_action(‘init’, function() { remove_action(‘wp_head’, ‘auxin_facebook_header_meta’); });
////////////////////////////// Bonjour, Le plugin Auxin Elements (lié à Phlox Core Elements) cause une duplication de la balise <meta name=”description”> lorsqu’on utilise Yoast SEO, ce qui perturbe l’indexation Google. La fonction auxin_facebook_header_meta dans wp-content/plugins/auxin-elements/includes/general-hooks.php s’exécute même avec Yoast actif, probablement à cause d’une mauvaise détection de WPSEO_VERSION. De plus, une autre fonction semble ajouter les mots-clés Yoast dans une balise dupliquée. Pouvez-vous corriger cela et ajouter une option claire pour désactiver le SEO intégré ? Merci.
J’ai corrigé cela en ajoutant ceci dans la page functions.php du thème enfant :
add_action(‘init’, function() { remove_action(‘wp_head’, ‘auxin_facebook_header_meta’); });
Hi, Thanks for your feedback!
I’ve looked into the issue and reported it to our development team. After further investigation, we?ll include the necessary improvements in a future update.
Also, thank you for sharing your workaround with others. That?s always appreciated!
Hi Phlox support team,
Thank you for a clean elegant theme. This is the third one I’ve purchase, the first 2 never gave me this kind of issue…
I am building a site on staging right now
When I was making a page > I downloaded “Testimonial 2” section/blocks template to use for the page.
Edited the layout, but when I replaced the images which show fine on admin side (Elementor Editor and Preview) - but the images are not showing on frontend.
This happens also when I use any Elementor widgets that contains any images, none of the imgs are showing on frontend. - I tried Elementor widget: image box, image, advanced image, none of them shows on frontend, Not even my header logo.
On the home page when I tried to build sections and columns from scratch, added image from library, which shows on backend but not front end. The only way to made it show up was to Export a section from your demo site (https://demo.phlox.pro/agency-advertisement/), then upload the json files and use it from “saved template”, then replace the image.
But with “Testimonial 2” not even the export from your demo site and use the json in save template, the images DO NOT show on frontend, not even in saved template “Preview” - I even try change “advanced image” to regular “image”, still didn’t work.
It’s seems like I can only work with pre-designed page template that comes with the demo, then the imgs shows on frontend. I cannot use any of the Elementor widgets that supposed to include img.
This problem makes designing a page extremely difficult. There seems to be incompatiblity between Phlox and the new Flex Containers? When I disable “Container” in Elementor > Settings > Features > ContainerPlease advise!!
THANK YOU, please help!
Hi, I hope you’re doing well. Thank you for choosing Phlox once again to build another one of your websites. It truly means a lot to us.
Regarding the issue you mentioned, after Elementor introduced the Flex Container, we updated all our demos to ensure full compatibility. This includes both existing demos and any new ones added to the Phlox collection. I can assure you that this is very unlikely to be the root cause of the issue.
The problem might be related to mixed content or something similar. To investigate further, we?d need to take a closer and more detailed look at your website.
Please submit a ticket through our Help Center with as much detail as possible. Our support agents will review the issue thoroughly and get back to you as soon as possible.
Thank You for your quick response, I already submitted a ticket - I think the subject on ticket was “images not showing on frontend” or something like that…
I think the subject on ticket was “images not showing” or something like that…
Thank You again for your quick response, trouble shooting and fix. I’m so glad it’s NOT the Phlox Theme, and you found it’s the Smush plugin’s Lazy Load causing the issue. Since Phlox provides Lazy Load option, I’m sure i don’t need Smush’s. I love this theme and will continue to recommend your product. THANK YOU!
I am so happy to hear that. keep up your good work
Uncaught Error: Class ‘Elementor\Scheme_Color’ auxin-pro-tools Please update for latest Elementor. Thanks.
Hi, I hope you’re doing well. If you’re sure that everything on your website is fully updated and you’re still experiencing this issue, please submit a ticket through our Help Center. We’ll investigate the problem directly on your site by enabling debug mode and thoroughly checking the error logs to identify the root cause.
I am requesting a refund for the Phlox Pro theme based on the following issues encountered after purchase:
The theme does not function as advertised with Elementor. The editing experience is fragmented and inefficient, making it difficult to build pages consistently.
Demo content is extremely bloated and heavily reliant on images and custom widgets, which negatively impacts site speed and usability — especially for professional, ad-focused environments.
Theme customization is spread across multiple panels (Customizer, Phlox settings, Elementor), leading to an unnecessarily complex workflow.
Despite following documentation and attempting multiple optimizations, the theme has proven unsuitable for real-world application in a fast-paced, professional setting.
The product description does not accurately represent the limitations of the theme’s structure and usability.
As this purchase does not meet the expectations set by the product listing, and based on Envato’s refund policy for items that are not as described or are functionally unsuitable, I am formally requesting a full refund.
Please consider this a mandatory resolution. I expect your cooperation in processing the refund promptly.
Thank you.
Hi dear, If you are not happy with the product I would accept your refund but since you mention some stuff I need to make it a bit clear. Phlox is #1 Elementor Theme and everything that we mentioned is working just fine so may I ask you to explain the issue with Elementor?
Demo content reliant on images?! Phlox has near 300 demos and new demo release every week, how can you say sth general about 300 demos?!
The customization system in phlox is hierarchy options, you can set it on customization as a general one and then override what you need for a specific page post or etc.
https://themeforest.net/page/customer_refund_policy * The item did not meet your expectations or you feel the item is of low qualityLong story short, please note that based on refund policy I can reject your refund request but since you are not happy with phlox I accept your refund and wish you the best.
Hi, please when will there be a solution for RTL?
Hi there, Phlox theme is RTL but the demos are not RTL and you need to do it by yourself
Dear Author I couldn’t submit a ticket at your support centre. There is an internal server error msg pops up whenever trying to submit a ticket. I want to install this theme for my domain but I am getting msg that its already installed for another domain. However its not the case. Can you pls deregister the existing domain if any and make theme available for my installation. Please do the needful thanks.
Hello, I haven’t received any response to my support ticket for the past 3 months, and the issue still hasn’t been resolved. Could you please reply to me?
i can’t add Phlox RTL Fonts plugin
Hi, Thank you for bringing this to our attention. Yes, we?re aware of the issue and our team is investigating it. We will have it fixed as soon as possible. Thanks for your patience and understanding!
i need to reactive my purchase code it was for another website link for long time and i need to reactive it in my current site
hi again, You can manage your license, including deactivating and transferring it to another domain, on your profile at Averta Help Center. Please check our guidelines for how to manage your license here:
https://docs.phlox.pro/article/240-managing-licenseOnce again we bought a license for this great template.
How do I set a menu item to open in a new window? Checking “open lin in new window/tab” or adding target=”_blank” in the CSS menu doesn’t work. No matter what I set – when I click a specific item in the MENU, it opens in the same window, not a separate one. How do I do that in Phlox?
Hello there. Thank you so much for your continued support and for choosing Phlox again! We’re truly grateful for your trust and kind words. I am afraid there is no option for this purpose but please submit a ticket on our help center maybe they can give you a trick to do that.
I have an update notification on my plugins about Element Pack Pro which is part of your recommended bundle plugins. The update can’t be made because is not available to update. This is a sensitive security issue for hackers to gain access to websites. Is there any fix for this issue? I wouldn’t like to deactivate this plugin because I’m currently using some widgets. Thank you!
“Element Pack Pro You have version 7.12.2 installed. Update to 7.20.5”
Hi, I hope you are doing fine.
Please note that Element Pack is included with Phlox Pro. Updates for Element Pack are managed through the Phlox exclusive dashboard, not through the standard WordPress update menu. Our development team will check the latest version for compatibility and functionality. Once we’ve confirmed that everything is working correctly, we’ll release the update.
Phlox Pro es un tipo de diseño web para Wordpress muy completo y versátil para realizar diferentes tipos de páginas web.
En nuestra agencia de marketing (https://galernaestudio.com), lo hemos utilizado para crear varias páginas web corporativas con resultados muy satisfactorios.
Además, disponen de una equipo de soporte técnico muy ágil que soluciona las incidencias rápidamente.
Hi,
You’re very welcome, and thank you for your kind words!
We’re really glad to hear that you appreciate Phlox and our support services.
Please don’t hesitate to reach out to our help center whenever you have any questions or issues. We’ll be more than happy to assist you.
