3270 comments found.
I tried updating my site to PHP 8.x and the theme stops working, if I put it back to PHP 7.4 then it works, does the theme support PHP 8.x at all?
I tried disabling all my plugins except for Elemento and Phlox’s and ti does the same thing, my website just shows the search field, everything else is blank page.
Simple yes or no, does it support PHP 8.x ? that way I figure out how to move on.
thanx
The issue with your website must be coming from somewhere else. Please contact our support team and open a ticket so we can follow up with you and look into this further.
Hi Team,
I’m Ashmit, and I recently purchased the Phlox Theme from CodeCanyon. After installing the theme on my WordPress website, I activated the license, but I’m encountering a connection error.
I am activating the license on my subdomain, but every time it activates on my main domain.
Hi there, thank you for choosing to work with the Phlox theme. It was a temporary situation, and everything works fine after half an hour.
Keep up your good work with Phlox 
I have to work with free theme to complete the site at last. As the site went super smooth scrooling that was not going to fix in any ways. So I need to deactivate all its pluging specially demo templates support. This is completely waste of money
Hi, I hope you’re doing well. I’m sorry to hear about your bad experience. However, based on what I checked, it seems that we didn’t receive any contact from you through any of our available support channels like live chat or the ticketing system. By the way if you think Phlox Free is enough for you I would be happy to accept your refund request and give your money back to you.
Please let me know
The Plugin “Phlox Shop” has a security vulnerability.
Type: Plugin Vulnerable
Issue Found July 24, 2025 1:15 pm
Critical
lugin Name: Phlox Shop
Current Plugin Version: 1.7.10
Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “Phlox Shop” until a patched version is available. Get more information. (opens in new tab)
Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/e11e4bab-f8a9-4ecb-b36e-09a55e47f1ae?source=plugin (opens in new tab)
Vulnerability Severity: 9.8/10.0 (Critical)
Update: The support replayed this: Please note that the latest version of the Phlox Shop plugin is v2.1.7, and it does not have any security issues. Please make sure that your theme and plugins are up to date:
https://docs.phlox.pro/article/210-update-phlox-proHappy to hear your issue resolved
Hi, I’d like to purchase the https://demo.phlox.pro/clinic-therapist/programs/ theme. Before proceeding, I’d like to know if all the existing icons and background images (flowers, leaves, etc.) are included, and if it’s possible to change the color of the entire template from pink to light brown, for example. Thankss!
Hi, are there any updates? I’d like to proceed with the purchase.
And for the color palettes, yes, of course, you can do that. The colors in Phlox demos are compatible with the Elementor Global Colors, which can be customized across the entire website.
View and edit global colors https://docs.phlox.pro/article/180-imported-images-watermarkedHello, I installed the demo successfully. I am getting the error “The text exceeds the 3900 character limit.” in the Depicter slider structure.
Hi there, I hope you already solved the issue, if not please submit a ticket through our Help Center. It?s the most effective way for us to analyze and resolve this type of issue. One of our support agents will review it and get back to you as soon as possible.
Elementor publish is not working. Just installed the site. Imported a demo. Then open the home page with elementor editor. Edited few things jus to see how it works. Then when click publish button it does not work. At the bottom left it show ‘Server Error (404 Not found)’. I never experienced such thing with any other themes before. I needed to develop the site urgently but this is what happening. So frustrating…....... I changed the memory size beforehand so I could avoid any problems with elementor as stated in the theme documentation. I changed .htaccess, wp-config file size to 512M. nothing worked
It’s working now. In one file memory size was different in different files
there is a major bug in customizer – it completely ignores the : Display Title Bar Section Enable it to show the page title section. ( mine is disabled and it still shows breadcrumbs & title in categories pages) . tried to disable it a million different ways – nothing works! so frustrating. is the a css code I can use to disable it ? it only happens i categories archives – AND if i change to hello elementor template – the problem is no longer there. FRUSTRATED !
of course – NO REPLY ! BUYERS BEWARE – JUST READ HERE ABOUT ALL THE BUGS THIS THEME HAS…. CRAZY !
Dear friend, There is no option to set this for category pages, but if you submit a ticket on our help center our agents will try to give you a custom solution while this is beyond Envato’s support policy. They also sent you an email 2 weeks ago if you reply that they will help you too
Hi, I hope you’re doing well. What you see on the demo is just a placeholder, added for design structure purposes. For a crypto calculator, you can use free plugins like Crypto Converter or similar options available.
Since the day I purchased the theme, my problems have never ended. At first, the GPL licance code I received didn’t work. I contacted the support team for help, and they activated my code. After that, I couldn’t view the demos on the theme’s demo page due to an SSL certificate error on their own website. I reported this issue as well, and they fixed it two days later.
Then, when I tried to import the demos from the theme, none of them could be loaded because the server couldn’t be reached. I reported this issue too, and it took them about a week to fix it. After importing the demo, I tried to customize it with Elementor, but I noticed that some functions didn’t work with Elementor’s preview feature. In other words, I cannot preview my changes without saving them.
This is a major problem because sometimes I need to change multiple settings, and if the results don’t look the way I want, it becomes almost impossible to undo them. I also contacted the support team about this, and they asked for my WordPress admin credentials. Even though I sent them twice, they kept asking over and over again.
Now they have started giving unrelated and irrelevant answers to the issues I report, and they still haven’t fixed my problem. Requesting help from their support team is a big problem itself, because each support ticket takes 1–2 days to get a response.
Due to all these problems, I requested a refund — and that was also denied. So, if you want to get frustrated and waste your time dealing with endless problems, go ahead and buy this theme. I’ve given up at this point. I’ve decided to purchase a different theme.
Hi, I hope you’re doing well.
I’ve read your feedback, and I completely understand why you might feel frustrated based on your experience. As of the time I’m writing this message, your purchase has already been refunded.
The issues related to license activation and demo import were temporary and were resolved within a few hours.
We’ve never provided irrelevant answers in our responses. In fact, our support policy is to respond as quickly and directly as possible. However, if it came across otherwise, we sincerely apologize.
Overall, I’m truly sorry for the experience you had, and I hope better days lie ahead for you.
Hi,
I purchased the theme and installed it on my site. However, I’m having trouble with Elementor. Even though I’ve installed the plugins recommended in the theme, I’m still getting a 404 error when I try to edit the page with Elementor. Could you please check and tell me the source of the problem? What’s the solution?
Hi there, thank you for choosing to work with the Phlox.
First, please check if your website has the minimum server requirement for the Phlox theme. Server Requirements for Phlox https://docs.phlox.pro/article/216-server-requirementsIf it does, then from Settings > Permalinks select the Post name option and click the save button. It should flush the link cache and resolve the problem. If you still need any further help, make sure to submit a ticket via below link
Hi. I manage 64 websites on behalf of my clients. Four of these sites use your theme. I would like to report a serious issue I noticed with the latest update. I’ve found a workaround, but it seems like an error you’d want to fix for your other customers.
In your 5.17.7 update, the Phlox Core Elements plugin is not functioning properly. The additional features in the Elements section that were previously installed are no longer visible, or none of them appear when trying to add them again from the panel. As a result, I had to revert to version 2.17.5 of the Phlox Core Elements plugin.
The 5.17.8 update has arrived. But it too is problematic, as I described above.
Hi, I hope you’re doing well. I’m really glad to see that you’ve chosen Phlox for your projects!
Unfortunately, I?m not exactly sure what issue you’re referring to. If you’re talking about the Phlox elements for Elementor, they all seem to be working fine on our end, but I’m not certain this is what you meant.
The best way forward would be to submit a ticket to our Help Center. Our support agents will review the issue as soon as possible and get back to you with an update. So please help us see the problem you are talking about
There is no problem with Elementor. But when I try to add a widget to the right new block, for example, Phlox widgets are not visible. For example, the Pupular Posts news block that existed in previous versions is no longer there. When I try to add it, it is not visible.
Hello again,
No worries at all. Please go ahead and submit a ticket to our Help Center. Our support team will look into this issue promptly.
This doesn’t appear to be a bug, and we’re not seeing the same behavior in our own testing environments. That said, we’re committed to investigating it directly on your website and resolving it for you as quickly as possible. So just submit a ticket I am sure our agents will help you to solve the issue
Hi, all plugin and theme updated. Elementor not work. When I open a page with elementor builder from backand. In the left bar of Elementor a wheel appears that spins continuously and does not allow me to make changes.
Hi, I hope you’re doing well.
The most common cause of this type of issue with Elementor is insufficient memory available on your server to handle the website?s requests.
Please check our guide [here], or feel free to contact our support team by submitting a ticket ? they?ll be happy to help you resolve the issue. https://docs.phlox.pro/article/216-server-requirementsJetpack Protect identified a vulnerability with – Phlox Core Elements (2.17.6)
Vulnerable plugin: Phlox Core Elements (version 2.17.6)
What is the problem? The installed version of Phlox Core Elements (2.17.6) has a known security vulnerability.
Hi, I hope you’re doing well.
Based on the latest reports from well-known security tools, we can confirm that no such issue currently exists on our end. However, there might be something specific that Jetpack is detecting and worth looking into.
Please contact our support team by submitting a ticket and share the details with us. We?ll make sure to investigate the issue as soon as possible.
hello there is problem in my dashboard i can sync the purchased codes
Hi, I hope you are doing fine. Our support agents have sent you an email to help you resolve this issue. Please get in touch and provide more details regarding the problem. We will do our best to get you up and running.
Hi, it appears that I used the theme on another site and I have never used it.
Hi there, Don’t worry about that. You can simply manage and transfer your license to your main domain. Please check our guidelines here:
Managing Phlox Pro License https://docs.phlox.pro/article/240-managing-licensecheck your site is down: Invalid SSL certificate
Hi, your demos do not work. STILL DOWN
Hi, thanks for reporting this but the issue fixed after 1 hour. thanks again
@Fiaz07, same for me. media upload isnt working. 10mins ago it worked. even without any active plugin its not working.
Hi, thank you for your feedback. The issue was likely a temporary problem, and everything seems to be working fine now. Please check again, and if you have any questions or run into any issues, feel free to send us a ticket at the Averta help center.
It looks like your support dashboard is also having an API issue, it’s not loading. Additionally, my site is facing a problem with media uploads, it shows an error. However, when I disable your Pro Tools and Auxin Tools plugins, everything works fine. I need to get this fixed as soon as possible. Please let me know. Thank you.
Hi, I hope you’re doing well. Thank you for sharing the details. The issue was temporary and has now been resolved. We’ve also double-checked everything you mentioned, and everything is working correctly now.
