8685 comments found.
Bug Report: When you disable Review on courses everything works great : tabs manager that contains (Course Description , FAQ , Curriculum , Reviews) tabs are clickable and works great when closing review once I enable review on course what happen? I can’t toggle between tabs here : I can’t click on FAQ , I can’t click on review , I stuck on default tab which is description , I’ve to disable review on course in order to let this work In case if that not bug could you tell me how to solve it ?
I’m interested in buy this theme. Is possible add more fields in the signup form?
Hello there!
Thanks for your interest in purchasing the theme!
Yes, you can add more fields to the signup form using the built-in LMS Forms Editor add-on. Please follow the instructions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/lms-forms-editor/how-to-edit-the-registration-form.
Let me know if you need any help with the process!
Best regards,
Good morning,
I would like to know if the theme supports certain features required for the purchasing process. My client wants to sell courses and is requesting the following:
Support for multi-currency functionality.
The ability to change the payment method depending on the selected currency, as the currency is country-specific. For example: Argentine peso, Colombian peso, Mexican peso, and US dollar. In this case, the system should allow using a Colombian payment gateway for Colombian pesos, a Mexican gateway for Mexican pesos, and so on.
Integration with a forum system or plugin.
A way to prevent course videos from being recorded or downloaded.
Confirmation that an LMS (Learning Management System) is included with the theme purchase, or if an additional plugin is required.
So, I’d like to know if the theme includes these features or if it is compatible with any extensions that can provide this functionality without affecting the theme’s core performance.
Hello there!
Thank you for reaching out with your questions about the theme’s features for your client’s course-selling needs. Let me address each point:
Unfortunately, the theme does not support multi-currency out of the box, but you can sell courses using defaul payment methods or via WooCommerce plugin.
The theme integrates with BuddyPress and PeepSo for forum functionality—could you please let me know if this aligns with your client’s needs?
There’s no built-in protection against recording or downloading video lessons, but you can explore third-party plugins for this purpose—unfortunately, I can’t recommend a specific one, so feel free to test available options.
An LMS is included with the theme purchase, but may be you will be interesting in our Masterstudy Pro Plus plugin with more features and options. The theme users have option to try it 90 days free. More information you can find here https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-pro-plus/upgrade-to-pro-plus-for-free
The theme is designed to perform well with its core features, and while it’s compatible with some extensions, adding the requested functionalities (like multi-currency or video protection) might need custom solutions that could impact performance depending on implementation. For tailored advice, feel free to contact our Digital Agency via hello@stylemix.net. Let me know if you need further clarification or assistance!
Best regards,
How is it possible that in 2025, MasterStudy LMS still doesn’t support YouTube captions in the MasterStudy video player? This is such a basic feature , every other LMS has it. And with AI tools, it literally takes one prompt and less than a minute to implement.
What’s even more frustrating is that every time I update, I lose my manual fix. Please, just include this in the next update. If you’re not sure how to do it, I can even send you the exact prompt—just one line and you’re done.
It’s a small change that makes a huge difference in accessibility and user experience. Please prioritize this!
Hi there!
Thank you for reaching out and sharing your feedback regarding the lack of YouTube captions support in the MasterStudy video player. I truly appreciate your feedback, especially given how important accessibility and user experience are. I’m sorry for the inconvenience this has caused, and I’d like to address your concerns step by step.
Firstly, while the MasterStudy video player itself doesn’t natively support YouTube captions, you can enable captions directly within YouTube and configure your setup to utilize them. Then, you can disable the “Use MasterStudy Player for Videos from YouTube” option. This will allow the native YouTube player to load, which supports captions uploaded or auto-generated by YouTube. This workaround should help maintain accessibility without relying on our player.
However, if you specifically need to use the MasterStudy player with YouTube captions enabled, this would require custom development, as it’s not a built-in feature. In that case, I recommend reaching out to our Digital Agency. They can provide a tailored offer for individual customization to meet your needs—just contact them via the “Hire Us” button below.
Regarding your mention of losing manual fixes after updates, I’d love to help you avoid this frustration. Could you please clarify where you’re making these custom changes? Are you editing them in a child theme, the main theme files, or elsewhere? Providing more details about your process will help us suggest the best way to preserve your customizations moving forward, such as using a child theme, which won’t be overwritten by updates.
Please let me know if you have more questions.
Best regards,
I can not connect WooCommerce payment. Can you help me?
Hi there!
Thanks for reaching out!
Could you please clarify what specific difficulties you’re facing? In most cases, payment settings depend on the payment gateway, which the theme doesn’t control. Once you share more details, we’ll see how we can assist you.
As a precaution, you might find our documentation helpful: https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration#woocommerce-payments.
Let me know!
Best regards,
Hello, I need you to tell us if the Custom CSS stops working. Custom CSS does not work, which makes the project customization theme quite limited.
Hello there!
Thank you for reaching us out!
If your Custom CSS isn’t applying, it could be due to several factors — caching, theme updates, or even CSS conflicts. We definitely understand how limiting that can feel when you’re trying to customize your project.
Could you please share more details — for example, where exactly you’re adding the CSS (Customizer, child theme, or plugin), and whether you’re using any caching or optimization plugins? We’ll be happy to check and help you get it working properly
Best regards,
Hello! We have purchased your theme, and I need for help in this. We have restrict take the quiz with login first, but after user register or login it redirects him to the dashboard. How to redirect WordPress user to previous page after login or register. Is there a setting for it or I will need to a custom PHP code?! Best regards.
Hi there!
Thank you for purchasing our theme, and I’m happy to assist!
If a student logs in or registers from a single course page, they should be redirected back to that course page after authentication. However, if they log in or register from a dedicated login/registration page, they’ll be redirected to the user dashboard. To change this behavior, custom code would be needed. Since we only support default settings, I recommend contacting our Digital Agency via the “Hire Us” button for a tailored solution.
Let me know if you need more guidance!
Best regards,
i can’t view the number of questions a student answered correctly in the quiz, please how do i access that data?
Hi there!
Thanks for your question!
Unfortunately, there’s no option for instructors or admins to view the number of questions a student answered correctly in a quiz. I recommend submitting your request on our Feature Request Board here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. Our product managers will review it based on its popularity.
Let me know if you need further assistance!
Best regards,
How do i set the Grade point uniquely to a particular Quiz in a Course?
Hi there!
Thanks for your question!
Unfortunately, there’s no default option to set a unique grade point for a specific quiz in a course. However, you can submit your request here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. Our product managers will review it based on its popularity.
Let me know if you need further assistance!
Best regards,
Hello. I am interested in purchasing your plugin but I would like to clarify a question: Is it possible for the student to be required to fill out an enrollment questionnaire before enrolling in the course so that the school can evaluate and approve or reject their entry into the course?
Hello Carlos,
Sorry for the delayed response—thanks for your interest in our plugin!
Unfortunately, there’s no built-in option for a student to fill out an enrollment questionnaire with automatic approval or rejection. However, you can create courses as private and manually add students via the Manage Students section after they complete a custom form. You can test this feature in our backend demo here: https://stylemixthemes.com/wordpress-lms-plugin/.
Let me know if you need more details!
Best regards,
Why are you getting back to me so late? I’ve been waiting for you for days.
Hello there!
I’m so sorry for the delay in getting back to you—it must be frustrating to wait, and I truly apologize for that. I kindly ask that you avoid duplicating your questions here, as this doesn’t speed up our response time and can actually lead to longer delays. Duplicating messages can create confusion or require extra time to sort through, slowing down the process. Our team is spread across different time zones, and during peak periods like weekends, holidays, or busy business days (such as today, Monday, June 30, 2025), response times may vary. We’re doing our best to address each query as quickly as possible.
If you need assistance, I encourage you to reach out through our support portal, where we can track and manage your requests efficiently. Thank you so much for your understanding and patience—we’re here to help!
Best regards,
Is it possible to create a ranking of all students who took the quiz?
Hello there!
Thank you for your question about creating a ranking of all students who took the quiz.
In MasterStudy LMS, the Grades feature allows you to assign, manage, and review grades for quizzes and assignments, which could be used to manually compile a student ranking. However, this feature is only available in the MasterStudy Pro Plus version (purchased seperately), and you would need to gather the information manually from there. You can learn more about it here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-pro-plus-grades.
If you’re looking for an automated ranking system, that would require custom development, which is a paid service. You can reach out to our Digital Agency team by clicking the “Hire us” button to discuss your needs further.
Please let me know if you need any additional assistance!
Best regards,
the link you gave is not working
My apologize, the correct link is https://docs.stylemixthemes.com/masterstudy-lms/lms-pro-addons/grades
Best regards,
Hello, We have LMS MasterStudy pro plugin, and I need to configure the sending email for quiz result and confirmation. I have configured the email as in this link: https://www.youtube.com/watch?v=oJ-ntXeOWBU it sends emails for the first registered user, but after that it did not send any mails. why that may happened?
Hello there!
Thanks for reaching out about your LMS MasterStudy Pro plugin.
Could you please check your Email Manager settings here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-email-manager, and consider installing the WP Mail SMTP plugin (https://wordpress.org/plugins/wp-mail-smtp/) to improve email delivery. Also, don’t forget to check your spam folder—sometimes emails end up there!
Give these a try and let me know if this resolves the issue for you.
Best regards,
Hi, I have opened a ticket some days ago and nobody answered me. There are several errors like - misconfiguration of the cart (it doesn’t exist and design is totally messy) - there is no cart icon in the menu - many items like teachers when you check the list, they don’t exist and so on…
can we solve as soon as possible?
thank you
Hello there!
Sorry for the delay in getting back to you—our support team is currently experiencing a high volume of requests.
I can see that your ticket has already received a response, though! Please check it out and consider granting access to your site so we can tackle those issues.
Thanks so much for your patience!
Best regards,
Can you please remove these domains?
Why are you getting back to me so late? I’ve been waiting for you for days.
Hello there!
Thanks for reaching out.
To deactivate a license from a domain, you can follow the instructions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation. Please note that a license can only be used for one final product at a time.
We sincerely apologize for the delay in responding to you. Response times may vary due to peak business days, weekends, holidays, and the fact that our team is spread across different time zones. We truly appreciate your patience and understanding as we work diligently to address all inquiries. Please don’t hesitate to let me know if you need any further assistance!
Best regards,
Can you please remove these domains?
The domains are not removed in any way, can you remove them?
I’ve deactivated those domains for you as an exception this time. Going forward, please follow the instructions I shared earlier to deactivate them yourself.
Let me know if you need any help!
Best regards,
looks like the free course feature is broken again
Hello there!
Thank you for reaching us out!
I just double-checked the free course feature on my side, and everything seems to be working as expected. Could you please clarify what exactly isn’t working for you?
If possible, please share a screenshot or screen recording — that’ll help me make sure we’re looking at the same scenario and testing the right flow.
Let me know if you have more questions!
Best regards,
The “Enroll Course” Button is without function. On click nothing is happening.
Thank you for clarification.
Could you please check that the One-time Purchase option for the course is activated (even if it’s free) and ensure your theme and plugins are fully updated? If that doesn’t do the trick, try disabling any third-party plugins on your site to see if it resolves the conflict. Let me know how it goes, and I’ll be here to help further!
Best regards,
That’s the solution. I checked the docs again, but couldn’t find the hint for free access anywhere. It worked on one course before… I guess I must have switched it on accidentally…. Thanks again.
So glad to hear that worked out for you! Thanks so much for the update. If I’ve been able to help you out, I’d be super grateful if you could leave me a 5-star review here: https://www.trustpilot.com/evaluate/stylemixthemes.com. It really means a lot!
why is the exended license so expensive? What is the diverence between the regular and the extended version in terms of template content? is there any justification for this price?
Hello there!
Thank you for reaching us out!
On ThemeForest, the difference between the Regular and Extended versions of a template (or theme) doesn’t lie in the template content itself—both versions contain the same core files, features, and design elements. The distinction is in the licensing terms, which dictate how you can use the template.
Regular License: This allows you to use the template to create one single end product (e.g., a website) for yourself or one client, which must be distributed for free. You can customize it, make copies, and transfer the license to your client, but you cannot sell the end product to multiple users or charge end users to access it. More info: https://themeforest.net/licenses/terms/regular
Extended License: This also covers one single end product, but it permits you to sell that end product to end users (e.g., charging for access to a website or service). This is ideal if you’re building a site where users pay, like an online course platform or membership site, but you still can’t redistribute the template itself or its source files. More info: https://themeforest.net/licenses/terms/extended
In terms of content, both licenses include the same template files, documentation, and support. The Extended License is pricier because it allows commercial distribution of the end product, not because it offers additional features or content.
Note that the price difference between Regular and Extended licenses is set by ThemeForest, not the theme author.
Let me know if you have more questions!
Best regards,
Issue with “Started” Date Display in MasterStudy LMS Student Management (Arabic Interface) after Latest Update
I am writing to report an issue I’ve encountered after updating the MasterStudy LMS plugin to its latest version.
Problem Description:
In the “Student Management” section for individual courses, specifically when using the Arabic interface, the “Started” date (the date a student began a course) is no longer being fetched and displayed correctly. Instead of showing the actual start date, it consistently displays “ago” without any numerical value (e.g., “5 months ago,” “7 months ago”).
Important Note: This issue appears to be specific to the Arabic version of the interface. When I switch the WordPress dashboard language to English, the “Started” date displays correctly for all students.
Affected Area:
The problem is visible in the student list within each course or “Student Management” area.
Troubleshooting Steps Taken (Implicit):
I’ve observed that the data is still present and correctly displayed in the English interface, suggesting a localization or display rendering issue in the Arabic version.
Attachments:
For a clearer understanding of the problem, I have attached screenshots that highlight the discrepancy between the expected “Started” date display and what is currently shown in the Arabic interface.
Please let me know if you require any further information or steps from my end to help resolve this matter.
Thank you for your time and assistance.
Sincerely,
Abdelrahman Swidan
Hello Abdelrahman Swidan,
Thank you so much for bringing this issue to our attention—we really appreciate it!
I’ve forwarded your case regarding the “Started” date display problem in the Student Management section to our development team. We’ll do our best to include a fix in the next update. If you need any further assistance in the meantime, feel free to let me know!
Best regards,
Hello. I want to add a development form to the curriculum and have the student fill it out. And I want the teacher to see it. Is this possible?
Hello there!
Thank you so much for reaching out—I’m excited to help!
If I understand correctly, you’d like to add a development form as a lesson in the curriculum for students to fill out as a required task, with teachers able to view their responses.
This option isn’t available by default. As an alternative, you could add a quiz, though it would show correct/incorrect answers. You can test this functionality in our backend demo here: https://stylemixthemes.com/masterstudy/. If you need a custom solution tailored to your needs, our Digital Agency can develop this for you—just click the “Hire us” button below to get in touch!
Best regards,
I’d like to ask if there is a way to display the lesson content (e.g., text, explanations, or additional resources) associated with a quiz even after a learner answers all questions correctly. Currently, the lesson content only appears when: A user fails at least one question, or The user opts to retake the quiz. In our use case, we want learners to always see the lesson content after the quiz, regardless of their score — to reinforce learning and provide context. Is this behavior configurable in the settings, or would it require a customization?
Hello there!
Thank you so much for reaching out with your question—we love hearing how you’re using the platform!
Currently, it’s not possible to display lesson content associated with a quiz after a learner answers all questions correctly—it only shows up if a user fails a question or opts to retake the quiz. For your use case, where you’d like learners to always see the content post-quiz to reinforce learning, you can submit a feature request on our ideas board here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. The request will be considered based on its popularity. Alternatively, our Digital Agency team can create a custom solution for you—just click the “Hire us” button below to get started!
Best regards,
