12668 comments found.
Hi we have a problem with your theme, basically if we want to use php version 8.3 the cart and checkout pages go in error. How can we solve the problem?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Is there a way to link the Brands carousel/grid Theme element to the new Brands wordpress feature instead as an attribute?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
I have this theme compartebility with WPML. With out it the theme is useless. For a week I an trying to fix it myself. This is may be 15-20 web site with the store that I do. And I never had such a problem.
There is no support on there site! You can only use there forum. No personal support., I can’t find it.
So if the auther will not answer me here urgently, I’ll have nothing but to apply for refound to Themeforest, And as for now I do not recommend this theme for developers.
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
I am using Woodmart theme for shop that updates product prices every few minutes (regarding prices from other market). This works ok – product prices get updated live and in admin. But I have problems updating cart and checkout page if prices of the items change while on cart/checkout page (items need to get new prices, sum must change as well). I need this done whitout refreshing/reloading entire page. Tried multiple functions but do not seem to work because your theme seems to be using some “special ajax” code. Can you help me provide the solution? I already have “a trigger” that would call the update. Maybe even some force update of cart div on cart page and “cart box” on checkout page would do. Thanks in advance for your answer.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
I just updated theme and plugins and apply patchs and now the website is not workin due all this updates.
Hello,
Please send us your admin access so we can check what is wrong. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
sent. I think there is an issue with the recent update and the child theme, just if this helps you tou check/solve the issue
Please switch to the parent theme and disable all plugins that are not related to our theme temporarily.
done
As we can see, it works correctly. Please test from your end.
Hello xtemos support,
I purchased the them eight months ago, and recently I moved to a new server (without changing the domain) and now I noticed activation, patcher, theme updates, woodmart template library, are all not accessible.
I appreciate your support.
Hello,
Sorry for the inconvenience. We have fixed this issue. Please try to use them now and let me know if it works.
Kind Regards
Hello,
I have a problem with Elementor updates above 3.28.4. If I update, the site no longer displays the content of the sections, nor the slider, ... The problem is that versions below 3.29.0 are victims of a security flaw.
Can you help me fix this?
PS: my support has just expired…
Hello,
Please disable all plugins that are not related to our theme temporarily and send us your admin access so we can check what is wrong. Use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Hello,
Thank you for your feedback. I’ve just sent you the message.
Thank you in advance for your help.
Have a nice day,
Hello,
I’d like to ask how I can implement a feature where the “Add to cart” button changes into a quantity counter (with + and – buttons) after being clicked — directly on the shop (product loop) page.
Is there a built-in option in the theme to achieve this? If not, what’s the recommended way to do it using JavaScript or theme settings?
Hello,
Thank you for contacting us.
Unfortunately, there is no such option in our theme, and we don’t have a custom code to achieve this.
Kind Regards
Hi , My size guide is not working even though I edited the information and hit save, but when I f5 everything goes back to normal
Hello,
Please send disable all plugins that are not related to our theme and send us your admin access so we can check what is wrong. https://themeforest.net/user/xtemos
Kind Regards
Hi, If Polylang is used, a 502 Bad Gateway error will appear on the Appearance > Customize page. My support has expired, so I cannot open a support ticket
It might not be related to Polylang; the 502 Bad Gateway error occurs on the Nginx server hosting the WordPress website.
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Good afternoon, help me. I can’t enter the license. I’m getting this error.
https://prnt.sc/3RitZyF6UEWHHello,
Sorry for the inconvenience. We have fixed this issue. Please try to activate it now and let me know if it works.
Kind Regards
I’m a long-time customer and my subscription has expired. But I have a question about the section Single product – Tabs – Custom tabs It’s something new that appeared after the update. However, when I activate it and follow the steps, nothing appears on the product page. . And the section Single product – Tabs – Legacy tabs It says “Deprecated” Knowing that I’m working on it, is there any conflict because of it or what? . Because I’m in the Legacy tabs section, I have several pages and they appear perfectly on the product page in the tabs section. But I was confused when I saw “Deprecated” Will they be deleted or what? Please let me know.
Hello,
You can use both new custom tabs and legacy tabs. They will not be deleted. Do you mean that you don’t see new custom tabs in Dashboard -> Products -> Custom Tabs?
Kind Regards
I mean that after activating see new custom tabs in Dashboard -> Products -> Custom Tabs and after creating the tabs they do not appear in the products
Please send us your admin access so we can check why it doesn’t work for you.
How can I send you the data?
How can I send you the data?
Sent via Email xtemos form
hello team, please the homepage of this template is not importing https://woodmart.xtemos.com/demo-hemp-shoes/demo/hemp-shoes/ other pages gets imported except the homepage which is very important
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
I’m interested in buying, but I keep trying to watch the live demos and the pages never load—just an error. I’ve been trying for a couple of days now.
Hello,
Thank you for your interest in the WoodMart theme. We’re here to assist you with any questions you have about using it for your projects.
Could you please send us a screenshot of the problem so we can better understand what is wrong?
Kind Regards
I checked through the rich media search results （https://search.google.com/test/rich-results）, and all the product pages of one of the websites showed the following error: “Price” field is not filled in.
[{@type”,
I have another website that uses the same template, but this error does not occur.
I have upgraded the template on this website to the latest version, but still cannot solve this problem. Can you help me solve it? How to solve this error[{@type”,
{0“}, priceCurrency“} With “0”, it should be wrong. How to solve this problem?
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
When the price of a product with a variation is updated, the Products per page layout is disrupted. For example, if I change the price of a product with a variation, if 28 Products per page is selected, it drops to 27. After updating the price, I go to the Products grid and click the Save button without making any changes, and it’s fixed. I have to do this for every price update. How can I fix this?
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Добрий день! Де я можу завантажити переклад теми на українську мову?
Hello,
You can find all the available translations here https://xtemos.com/glotpress/projects/woodmart/
Kind Regards
Hello, after the last update, the custom css in your theme settings is not working properly. For example, I had this code and it worked correctly, and now it only applies to screens smaller than 980px. I put that code to hide the “Add to Cart” button on the Related Products within the Single product page. Code added to Global Custom CSS.
This is the code I added: .related-and-upsells .wd-add-btn { display: none; }
This is the code I see when I inspect the element in the browser: @media (max-width: 980px) { .related-and-upsells .wd-add-btn { display: none; } }
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hello, I want to buy this theme to replace my current one xstore but i have a question please. i want the brand page each brand to have it’s own page and link for example domain.com/brand/dior but when i saw your demo and click the brand link it showed as a filter page from the shop page. Is this customizable to be setup the way i want? Thanks
Hi,
Thank you for reaching out to us and considering our WoodMart theme for your projects. We’re here to provide any information you need.
Yes, you can configure your brand taxonomy to work as separate pages instead of filters.
Kind Regards
Hey xtemos team, the issue related to the Contact Form 7 persists on multiple websites we have. We applied the 670481 patch, but the box persists. All is up to date (using Woodmart with Elementor). The support has expired, so I am unable to write on your support page.
Hello,
Could you please clarify what issue you mean? Please send us some screenshots.
Kind Regards
So it is the same issue reported to you in the thread: https://xtemos.com/forums/topic/my-theme-conflicts-with-the-contact-form/ Here is a screenshot: https://prnt.sc/YjunDZWA-n8Q The issue is that the fieldset class=”hidden-fields-container” is not hidden for Contact Form 7. Also, the same thing was reported in CF7 support as well: https://wordpress.org/support/topic/extra-field-13/
The patch should help. Please send us a link to the page so we can check why it doesn’t work.
