Hello xtemos support,

I purchased the them eight months ago, and recently I moved to a new server (without changing the domain) and now I noticed activation, patcher, theme updates, woodmart template library, are all not accessible.

I appreciate your support.

Hello,

I have a problem with Elementor updates above 3.28.4. If I update, the site no longer displays the content of the sections, nor the slider, ... The problem is that versions below 3.29.0 are victims of a security flaw.

Can you help me fix this?

PS: my support has just expired…

Hello,

I’d like to ask how I can implement a feature where the “Add to cart” button changes into a quantity counter (with + and – buttons) after being clicked — directly on the shop (product loop) page.

Is there a built-in option in the theme to achieve this? If not, what’s the recommended way to do it using JavaScript or theme settings?

Hi , My size guide is not working even though I edited the information and hit save, but when I f5 everything goes back to normal

Hi, If Polylang is used, a 502 Bad Gateway error will appear on the Appearance > Customize page. My support has expired, so I cannot open a support ticket

Good afternoon, help me. I can’t enter the license. I’m getting this error.

I’m a long-time customer and my subscription has expired. But I have a question about the section Single product – Tabs – Custom tabs It’s something new that appeared after the update. However, when I activate it and follow the steps, nothing appears on the product page. . And the section Single product – Tabs – Legacy tabs It says “Deprecated” Knowing that I’m working on it, is there any conflict because of it or what? . Because I’m in the Legacy tabs section, I have several pages and they appear perfectly on the product page in the tabs section. But I was confused when I saw “Deprecated” Will they be deleted or what? Please let me know.

hello team, please the homepage of this template is not importing https://woodmart.xtemos.com/demo-hemp-shoes/demo/hemp-shoes/ other pages gets imported except the homepage which is very important

I’m interested in buying, but I keep trying to watch the live demos and the pages never load—just an error. I’ve been trying for a couple of days now.

I checked through the rich media search results （https://search.google.com/test/rich-results）, and all the product pages of one of the websites showed the following error: “Price” field is not filled in.

[{@type”,

I have another website that uses the same template, but this error does not occur.

I have upgraded the template on this website to the latest version, but still cannot solve this problem. Can you help me solve it? How to solve this error

When the price of a product with a variation is updated, the Products per page layout is disrupted. For example, if I change the price of a product with a variation, if 28 Products per page is selected, it drops to 27. After updating the price, I go to the Products grid and click the Save button without making any changes, and it’s fixed. I have to do this for every price update. How can I fix this?

Добрий день! Де я можу завантажити переклад теми на українську мову?

Hello, after the last update, the custom css in your theme settings is not working properly. For example, I had this code and it worked correctly, and now it only applies to screens smaller than 980px. I put that code to hide the “Add to Cart” button on the Related Products within the Single product page. Code added to Global Custom CSS.

This is the code I added: .related-and-upsells .wd-add-btn { display: none; }

This is the code I see when I inspect the element in the browser: @media (max-width: 980px) { .related-and-upsells .wd-add-btn { display: none; } }

Hello, I want to buy this theme to replace my current one xstore but i have a question please. i want the brand page each brand to have it’s own page and link for example domain.com/brand/dior but when i saw your demo and click the brand link it showed as a filter page from the shop page. Is this customizable to be setup the way i want? Thanks

Hey xtemos team, the issue related to the Contact Form 7 persists on multiple websites we have. We applied the 670481 patch, but the box persists. All is up to date (using Woodmart with Elementor). The support has expired, so I am unable to write on your support page.

I had purchased woodmart yesterday and installed woodmart and tried to import the retail-template (wp-bakery). When it reaches 90% the wp-admin gets stuck and got an error like

error in wp dashboard

“The import could not be completed due to low timeout limit in server. You need to contact the server or ask them to increase it to 300seconds”

When I contacted the server, they raised the limitation. However, I am unable to view the alternatives for reimporting the template. Perhaps templates are imported, but pages associated with certain templates were not. I asked server support for the error log again.

error log in server

Mon Jul 07 11:48:18.380103 2025 pid 2759089:tid 2759125 AH01071: Got error ‘PHP message: WordPress database error Incorrect index name ’’ for query ALTER TABLE wp_woodmart_wishlist_products ADD KEY `` (`product_id`) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, check_theme_switched, do_action(‘after_switch_theme’), WP_Hook->do_action, WP_Hook->apply_filters, XTS\\Modules\\WC_Wishlist->install, dbDelta’

Kindly provide the appropriate guidance. even if it was only purchased a few hours before it encountered this type of issue.

I purchased the theme your Wood Core Plugin is not even being installed xD

i have added a large image in my category to display it in category page title’s background but not display. i attached image i posted this problem in support forum but did not get any reply. and i can not send you any e-mail to resolve this.

Critical JavaScript conflict: Woodmart theme breaks Elementor Pro’s Cart Menu and some other plugins ajax features for example with ShopEngine Plugin, increasing and decreasing quantity not working, coupon ajax widget stopped.

So when you click on any of the above it doesn’t function anymore, I’m not sure if this issue happen just after applying the latest patches within the theme, as I tried rolling back to the previous version of the theme still didn’t work anymore.

This issue similar to the most recent post from the customer dicojpp.

Please help urgently.

Critical JavaScript conflict: Woodmart theme breaks Elementor Pro’s “Animated Title” widget.

Hello, Support Team,

I’m sending this here because I purchased the theme in 2018 and I don’t have the right, but I created a support ticket on the forum and since this may be a global error, I came here to alert you to an issue that you may not have seen yet.

I have a critical JavaScript conflict where the Woodmart theme is breaking Elementor Pro’s “Animated Title” widget.

I have done extensive testing and can confirm the following:

The animation works perfectly with other themes enabled. The issue only occurs with Woodmart.

The animation works within the Elementor editor, but not on the live frontend.

This is NOT a caching issue. I have disabled all JS optimization from LiteSpeed ​​Cache and the theme options, and the issue persists.

There are NO errors in the browser console.

This is NOT a plugin conflict. I have disabled all other plugins and the issue persists.

Crucially, the conflict also occurs on a completely blank page using the “Elementor Canvas” template. Even on this blank canvas, the theme loads several JS files (swiper.js, isotope.js, helpers.min.js, etc.) which are causing the conflict.

This definitively proves that the conflict is with the Woodmart core JavaScript, which is loaded on all pages regardless of template.

Please look into this conflict and I appreciate your attention.

Thank you.