790 comments found.
t’s been a week and I still haven’t received any response to my support request. What kind of service is this?
Hosting company flagged import_demo.php as a containing malicious code and the whole site was blocked, had to delete the file, that obviously crashed the site when it was back online. So I removed quite a bit of the code that looked suspicious unnecessary since I don’t need import function. Site works now. Not saying that there is something malicious code there (been using this theme for many years now), but atleast ImunifyAV antivirus flags it. So would be best to check before more customers get their sites down.
Hello, @tomas_v,
Thanks for your contact and notify,
We are working hard on the new Major update of the theme with which we will solve this issue as well, We really thanks for your patience and understanding, Stay Tuned!
Best regards,
7_miles.
Hi,
In version 1.3.2 of the theme, the plugin files js_composer.zip and revslider.zip appear to be broken or incomplete. It’s currently not possible to install or update them properly. Could you please provide the correct files? Thank you in advance.
Hello, @IFKonsulting,
Thank you for reaching out to us.
We have tested the included plugins with version 1.3.2 of the theme, and everything is working as expected on our end. If you are experiencing any issues, please feel free to contact us directly at 7miles.infodesk@gmail.com. We would be happy to assist you in resolving the matter.
Important: Please note that your support period expired in 2017. To receive ongoing support, we kindly ask that you purchase a support extension for the theme.
Also, we are currently working on a major new update for the theme. The upcoming version will include additional custom post types, advanced options, new features, and fresh demo content. Stay tuned—it will be available for download on ThemeForest soon.
Best regards,
7_miles.
Hello, @IFKonsulting,
I can understand your frustration, and as I told that the latest version of the plugins with the latest version of the theme soon.
For now, I shared the plugins files with you by replied to your email, please check it.
Best regards,
7_miles.
Hello,
Thank you for your quick reply and for sending the plugin files. I’ve received them and installed them successfully — everything is working correctly now.
I appreciate your help in resolving this issue. Thanks again!
Best regards,
Hello, @IFKonsulting,
You’re very welcome! I’m happy to hear that everything is working correctly now. If you run into any other issues or need further assistance, don’t hesitate to reach out.
Have a great day!
Best regards,
7_miles.
Hello, @everyone,
We are working really hard on the update of the theme.
We will release the new theme update with in a couple of days.
We want your support and patience, please be with us.
And if anyone need support, you can directly contact us via our email: 7miles.infodesk@gmail.com
And you can send email to the same address for suggestions and feature requests with heading: 7miles.infodesk@gmail.com
We hope for the best, stay safe.
Have a great day.
Best Regards,
7_miles team.
Hi,
I have purchased this theme almost one month back, but can’t upload to the WordPress as it keeps saying Stylesheet is missing. Already mailed to the author for more than 5 times!
Kindly suggest needful, please.
Hi, is there any issue with your Skype support as well, please?
I am pinging there, no response!
Hello, @info28878,
Sorry for the inconvenience, could you please write to us now via our email admin@blackpearlspro.com with your site WP Admin URL and Credentials along with this comment URL so that we can check and help you out in resolving your issue.
Best regards,
7_miles.
Hi, sorry I didn’t get the message on skype. Please ping here: https://join.skype.com/invite/rwPbfuGNttht
Also mailed accordingly.
Hello, @info28878,
We have replied to your email, please check our reply there, and if needed reply there accordingly.
Best regards,
7_miles.
Hello there, I have issue with the template, first I see the template is works with 6.1 WordPress, So it does not work with new version of WordPress? Probably the reason my website crashed is I updated My WordPress to latest version 5.5.3? Irt give me this message and I had to deactivated JS-Composer to have access to my dashbord! Please response ASAP, as my website does not work now. Thanks, Fatal error: Unparenthesized a ? b: c ? d : e’ is not supported. Use either “(a ? b : c) ? d: e’ or “a? b: (c? d : e)’ in /home/u530722172/domains/realint.co/public_html/w-content/ plugins/js_composer/include/classes/editors/class-vc-frontend-editor.php on line 673
Hi, I am sorry for the trouble. Please submit a support request using our form on our product page and share the wp-admin and FTP login details in it. We will fix this for you.
Please don’t share your credentials here but in the form. Thanks
Hi 7_miles, I have a big issue with the RTL version, the contact form doesn’t let me write in Hebrew and the mobile version is broken. Can you help me with that, please
Hello,
Apologies for the delayed response. We’ve been away on vacation and are now back. If you need immediate assistance, please don’t hesitate to reach out to our live support team via Skype at paulhelpdesk@outlook.com.
Thank you for your understanding.
Kind regards,
HI . can you give a refund please?
We offer refund only if you report a bug that we are not able to fix or if there is something missing that is advertised. In your case, you are asking refund because you were not able to import the demo. I can help you with this if you need it.
i don t use your template and the theme was under the expectation !!!!
how much time shall I wait ???
Hi, I can help you set up the demo on your website. Please write me an email using contact form on our themeforest page and share the wp-admin + FTP login credentials.
Hello there, I have issue with the template, pls send refund
The demo content import does not work correctly for the images. The theme support is abandoned. The links provided for the for the manual installation of the demo images are broken. Total disaster.
http://paul-themes.com/wp/go-arch/go-arch-dark/wp-content/uploads/uploads.zip http://paul-themes.com/wp/go-arch/go-arch-light/wp-content/uploads/uploads.zipWe would like a refund please
I requested you multiple times that I can help installing the demo but you are more interested in getting your money back nor you want to get support. I am sorry but this is not professional. Also, I wrote you multiple times that demo images can’t be provided due to copyrights issue. We don’t sell the images. You may need to buy the licenses of the images by yourself and it is not a part of the theme.
The problem is that if the situation is as you mention here, you should have removed the import content option which does not work at all, so generally speaking it’s a bug and you should have mentioned it in your purchase page. No theme I have bought from envato is sold without demo content. And this is not for really using the content but for having it as a reference. So I will try to replace the content by myself. But you could have really used royalty free content and have everyone happy here.
At least could you please give me the ready pages and projects without the content?
hi,
the theme comes with the demo import and it does work fine. There is no such a bug. As per envato policy we can’t share the copyrighted images and you can confirm this from envato support as well. You need to buy the images for your website by your own so it comes with the license on your own name.
I sent you an email to request the dark mode images. Haven’t heard back. The theme is unusable as it is.
Hi,
I am sorry but I will be not able to provide the images. As per the guidlines from Themeforest.net, we can not include these images in the downoad package or demo. You may buy images from Photodune or a similar website. I hope you will either remove the bad rating or give us a 5 star rating because there is no bug in our product. Thanks in advance.
Hello, @mcawesomeee,
We sincerely apologize for any inconvenience you have experienced with our theme. We understand how frustrating it can be, and we truly appreciate your patience.
We are pleased to inform you that the issues you encountered have now been resolved. The images are now included in the demo import, and everything should be functioning as expected. Our team is also available to provide ongoing support, and we will be happy to assist you with any further questions or concerns. You can expect a response from us within 24 hours.
Once again, we deeply apologize for the inconvenience caused. We kindly ask that you reconsider your review and update it to a 5-star rating to help us grow and improve from here. Your feedback is invaluable to us, and we would be grateful for your support.
Thank you for your understanding, and we look forward to continuing to assist you.
Best regards,
Hello to the team,
Version 1.2.8 is still available in the download area and not version 1.2.9.
Could you please check it?
Thanks in advance. 
Hi,
Thanks for pointing this out. We will update the version number soon. You may keep using the latest release as that is 1.2.9 in reality and tested with the latest WordPress and PHP 8.2
Item updated please download a fresh copy. Regards
good morning,
I have a problem with the Go.Arch theme, when I want to install the Plugins needed for the site it generates an error message with a Wordpress critical error, I think other people have had this problem… Can you please provide me with a solution?
Hi, after I uploaded my own logo. The mobile version logo didn’t appear how to fix it?
hi, any updates?
Good day,
This theme seems to have an issue with PHP 8 and Visual Composer not working. Please be so kind as to advise. The moment I enable Visual Composer I get an error message. When I disable Visual Composer the website does not load.
Your assistance is greatly appreciated.
Hi redlum_group,
We have answered your email, please check it.
Regards,
Hello, I loved this theme and I am purchasing it already..when i upload js_composer and option tree plugin it shows Wordpress critical error and sometimes problem with other plugins
Hi, I bought the theme and we applied it for our website (we changed almost all colors). But there is a small problem in responsive mode. From dropdown menu, after clicking a selection, during the loading process of new page still, the color of selected item will be orange ( or the default color of go.arch). I was not able to change this color during the loading of new page. Could you please help me to change it. Best regards, Yasin
Hi ysncbk1,
We answered your email, please check it.
Regards,
Hello, I like this theme and I am considering purchasing it for a new project. It hasn’t been updated in a while, are you going to update it soon? Don’t you make periodic updates? Thank you
Hi Alfredo-Covados,
Thank you for interested in Go.arch theme.
We are going to update theme. Currently, theme is still working fine with latest WordPress version.
If you have any issues, please send an email to hungpd.name@gmail.com and we will help you.
Regards,
Hi, I want to use go.arch with Python Django. Is there any documentation for Python Django? This theme includes a lot PHP content and I am not very familiar with it. I would be most grateful, if you could help me. Best regards, Yasin
Hi ysncbk1,
Go.arch is Architecture and Interior WordPress Theme as mentioned in theme description. It’s not available for Python.
Regards,
Getting errors from Option tree and page builder plugins after installing.
Hi jasonsixdegrees,
First of all, take our apologies for the delay in answering.
Please send an email to hungpd.name@gmail.com and we will help you.
Regards,
Hi,
We purchased your theme few days back, while we installing theme and plugins getting few errors, emailed to hungpd.name@gmail.com yesterday regarding this. Can you please respond to that as early as possible.
Thank you.
Hi, Can you please respond to our email.
Hi VANDHYA,
We answered your email, please check it.
Regards,
Hi,
Please answer to our email ASAP, as it is already very delayed and received partial answer.
