5229 comments found.
hi why can’t navegate with the demo ?
What exactly do you mean?
My pursache code doesn’t run
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com/
Thank you for your understanding!
Best regards, UT
PS: If you are experiencing issues with your email address, please try using a different one or a Gmail address. We do not have access to your current email account. Thank you!
Hi,
I’ve having problems to create a new account for support. I’ve introduced the mail info@nuria*.com but it’s not possible to create the new account. Can you help me?
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com/
Thank you for your understanding!
Best regards, UT
PS: If you are experiencing issues with your email address, please try using a different one or a Gmail address. We do not have access to your current email account. Thank you!
Hi, I have a question regarding the template: I see that it uses the Brooklyn WPBakery Page Builder, but it also appears to be compatible with Elementor. I’m not entirely sure about this point — wouldn’t it be possible to use only Elementor?
Thank you
Brooklyn is compatible with the Elementor plugin (including Elementor Pro), but it can only be used to create and edit Elementor-specific elements. It cannot be used to modify or create Brooklyn-specific elements, features, or theme options. For full customization of Brooklyn’s features, we recommend using the built-in PageBuilder.
ok thanks!
Hi, I recently emailed regarding disconnecting two purchase codes that I own from an old website where they were previously used. Since my support has expired, I wasn’t able to create a ticket through the usual system. Could you please look into this for me, as I need to use these codes on new websites as soon as possible?
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com
Thank you for your understanding!
Best regards, UT
Hi, I have a question about template #54. I really like how the videos fill the screen up to the edges on a mobile phone when viewed vertically and automatically switch to fullscreen in horizontal mode, something you don’t often see with other video-focused themes. The videos on that template also load very quickly, and they don’t seem to be hosted on Vimeo or YouTube.
Since I mainly need a theme that works with Vimeo videos, I’d like to know: will your theme provide the same fullscreen and fast-loading functionality when using Vimeo videos?
Thanks for your answer!
I would like to ask for your help in deleting a purchase code that is already in use. Could you help me?
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com
Thank you for your understanding!
Best regards, UT
Hi, I am trying to update the theme via WP but it keeps failing.
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com
Thank you for your understanding!
Best regards, UT
How or where can I customize the footer of my theme, I have Brooklyn activated
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com
Thank you for your understanding!
Best regards, UT
Hi is working good with WPML?
When I change from main language, to secondary, my custom font stop working and all site is in default times new roman.
Any help?
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com
Thank you for your understanding!
Best regards, UT
Is there a way to display only specific categories on the blog page?
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com
Thank you for your understanding!
Best regards, UT
please how i can enable the splash screen with the homepage video when i put
Use Image Preloader: On Deactivate Image Preloading: yes, please! Preloader Exceptions: Activate theme image preloader for the following type of pages. HomeBlogSingle PagesSingle PostsSingle Portfolio Pages
i have the video in the hero section is desactivated
Hi there, Thanks for your message!
To assist you better, please create a support ticket via our official helpdesk: https://united-themes.freshdesk.com
This will allow our support team to review your settings in detail and help resolve the issue with the splash screen and homepage video.
Thank you for your understanding!
Best regards, UT
Hello,
I am taking over the management of this site from someone else, and they used WPBakery builder. It is possible for me to change the builder to Elementor?
How can this be done?
Hello,
Thank you for reaching out.
The current website has been built using WPBakery Page Builder, which is fully optimized and tailored to work seamlessly with the Brooklyn theme. Brooklyn is designed around WPBakery’s structure, ensuring smooth functionality and layout consistency. While it is technically possible to use Elementor, doing so would require rebuilding all pages from scratch, as WPBakery and Elementor are fundamentally different in how they handle content and layout.
If you have any further questions or need assistance, we’re happy to help. Please note that all support is handled via our official ticket system and requires an active support period. If your support has expired, you can easily renew it to regain access to our expert assistance.
Thank you again, and we wish you continued success with Brooklyn!
Hello, I bought the theme and LOVE IT. I used the theme to build a wordpress site in a subdomain I use then migrated to my main page here: www.sonofthesea.co.uk . I can’t access the old copy of Brooklyn (well I can but only to delete it and not deactivate the theme). Do you have a workaround where I can didactive the old installation and shift it to my current domain?
ps it comes up with the message: License already registered with different server.
I have deleted the old copy and purged my website cache but still I’m locked out
Hi there! Just a quick note — if you didn’t deregister your license beforehand, it’s still listed in our database. No worries though — our support team will be happy to help you sort this out. Please reach out to them directly, as this dashboard isn’t set up for support requests. Thanks for your understanding!
Hi, I am trying to deregister domain, but it returns message “License successfully registered” instead of properly disabling license. I want to use my license on my new website. Please fix it.
Website sends “action=ut_deregister_license&envato_purchase={my-actual-purchase-code}” but then it only reloads page.
Hi there! Just a quick note — if you didn’t deregister your license beforehand, it’s still listed in our database. No worries though — our support team will be happy to help you sort this out. Please reach out to them directly, as this dashboard isn’t set up for support requests. Thanks for your understanding!
Brooklyn 4.9.9.5 is now available!
The latest version of Brooklyn (v4.9.9.5) is out now – and it includes an important security fix for the PageBuilder!
✅ What’s new:
Fixed a vulnerability in the PageBuilder
Improved compatibility with the latest WordPress versionsHi guys, would you please be so kind to update the Brooklyn WPBakery Page Builder aka WPBakery to the latest version?
https://www.wordfence.com/threat-intel/vulnerabilities/id/a0489172-279c-4397-a937-bca4840a196f?source=pluginThanks! Our page builder is not the original WPBakery. We’ll check whether this affects us and fix it if necessary. Thanks again!
Thanks guys 
:Heart:
Hello, my company has changed names so I have a new domain. I want to use the same theme but I’m getting an error stating that the purchase code is already in use by my old domain. How can I transfer the purchase code to the new domain?
Problem solved
Hi, if we use the pre-built site, for example #42, can we still customize it using features from other sites or any individual item that’s part of the theme, for example #02?
Hi, thank you for your interest in Brooklyn. Yes, of course you can customize Demo 42 individually—you can either leave it as it is, add your own elements, or even import templates from other demos. In the screenshot, you can see which templates from Demo 2 are available to import into Demo 42. But in general, you can build whatever you want with any demo you install—each demo is based on the same core: Brooklyn!
Just a quick heads-up: Demo 2 will be receiving a visual update from me very soon!
Brooklyn 4.9.9.4 is OUT NOW!
Now available from our server, and as always, coming soon to ThemeForest with a slight delay.
Changelog Highlights:
New Features:
- Smooth Scroll toggle in theme options
- Adjustable scroll intensity and duration
- Reveal effect offset control for rows/sections
- Force autoplay for YouTube in video module
- GSAP & Lenis vendor packages included
Bug Fixes:
- Website installer issues on certain hosts
- Missing featured image captions
- Text effect, counter, and font preload bugs fixed
⚙️ Improvements:
- UI/UX enhancements in front and back builders
- Improved autoplay for self-hosted videos in lightgallery
- Better SVG typography rendering with preload
Updated Plugins:
- Shortcodes Pack: 5.1.9
- Portfolio Manager: 5.0.2
- WPBakery: 7.9.5
- Slider Revolution: 6.7.34
Enjoy the smoother, faster, more powerful Brooklyn experience!
