23152 comments found.
Is the theme compatible with WPBakery 8.6? I have a separate licence for this but want to be sure the latest Porto 7.6.1 is compatible. Thank you.
Hello, @MrADeveci,
Thank you for reaching out.
We are currently testing the latest version of the theme with WPBakery 8.6 and have not encountered any issues so far. Once testing is complete, we will release a new theme update that includes the updated plugin. We appreciate your patience and encourage you to stay tuned for the release.
Alternatively, if you’d like to try the update now, please make sure to take a full backup of your site before updating the plugin.
Regards, P-THEMES.
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Can this theme be used normally without a license?
Hello, @sktattoo,
First of all, thanks for showing your interest in Porto WordPress 
No, you can not use the theme without a license.
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GTIN, UPC, EAN, or ISBN only works for Simple products.
In the “Single Product” template settings, I have code display checked.
https://webviz.eu/ean-1.jpg
Does not work for products with Variants.
https://webviz.eu/ean-2.jpg
https://webviz.eu/ean-3.jpg
EAN is only displayed for Simple products.
https://webviz.eu/ean-4.jpg
I wrote to you about this problem 4 months ago. You wanted access to the administration. I can give you access, but I don’t think it’s a problem with the template settings.
Best regards
For other e-shops I use the plugin EAN, UPC and ISBN for WooCommerce and it works well.
I wanted to use it on e-shops with your template, but when I saw the option to display EAN in the settings, I didn’t use it.
Maybe I can solve it with this plugin?
Hello, @WebViz1,
Thank you for reaching out.
I’ve tested this on my test site and can confirm that it behaves as you described. It should also work with variable product variations. I’m forwarding this issue to our development team for further testing in a development environment, and it will be addressed in an upcoming theme update.
In the meantime, please feel free to use the plugin that best meets your current requirements.
Regards, P-THEMES.
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Thank you very much.
No rush, I’ll wait for updates.
Otherwise, I’ll add that you have a good template.
Best regards
Sound’s Good!
Thanks for your contact, Have a nice day.
Can we have image gallery for variation product, I tried on my client website and it seems the feature is not working. Need urgent help
Hello, @diaryofsid,
Unfortunately, this option isn’t available in the theme by default. You may need to use a third-party plugin that better fits your specific requirements.
Regards, P-THEMES.
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Pre sales inquiry here, can i add a persistent search box on mobile on all pages and it will be visible even when i scroll down the page, just like the amazon app?
Hello, @thecrazywan,
First of all, thank you for your interest in the Porto WordPress theme!
Yes, you can display the search form in the header on mobile devices across all pages, including when using the sticky header. This can be done using the Search element in the Header Builder.
Regards, P-THEMES.
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Is your search feature in house developed or you are using a third party such as FiboSearch? Additionally, is the floating shop filter toggle on mobile customizable? Currently, its placement near the hamburger menu at the top can make navigation challenging, and I’d like to know if there are options to adjust its position for better accessibility.
Hello, @thecrazywan,
No, the search feature is our theme’s default and core feature.
You can modify the functionality using the theme-provided options, OR using Custom CSS easily, we will help you with Custom CSS fix.
Regards, P-THEMES.
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Hi!
WPBakery 8.5 is vulnerable (vía Wordfence). Please provide the update asap.
Thanks!
Hello, @ZilogZ80A,
We are currently testing the latest version of WPBakery with our theme in a development environment and working to resolve any compatibility issues. Once the testing is complete, we will release a new theme update—including the updated plugin—on ThemeForest.
We appreciate your patience and understanding. Thank you for staying tuned.
Regards, P-THEMES.
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Dear Porto,
Please, one of my websides with Porto, the web got stuck in the moment of the finalizing purchase (screen like frozen in grey) and can’t select the way of payment.
I have tryed to: - clear cache of my cache pluggin. Also I deleted the cache pluggin (speed light). - clear cache of hosting
But persists; maybe selecting other option of configuration the check out? In the Porto settings? Or other idea please?
thanks Joaquín
Hello, @Joaquim_,
Could you please try switching to a default WordPress theme, such as Twenty Twenty-Five or Storefront, and check if the issue still persists?
- If the problem continues with a default theme, we recommend reaching out to WooCommerce support for further assistance.
- However, if the issue only occurs with the Porto theme, please contact us through our support system and provide your site’s WordPress admin URL along with login credentials. Our support team will then investigate the issue directly on your site and assist you accordingly.
Note: We recommend taking a full backup of your website before proceeding.
Regards, P-THEMES.
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Hi How to remove Icon before ADD TO CART button? I tried the CSS below but did not work. .product-type-simple .add-links .add_to_cart_button:before, .product-type-simple .add-links .add_to_cart_read_more:before { display: none !important; }
Hello, @unoserver,
Could you please share the screenshot of that icon along with the page URL so that I can check and assist you accordingly?
Regards, P-THEMES.
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Hi, When i try to save settings for like mobile menu background color, it doesn’t update in front end. It keeps showing another color. When i delete the dynamic_style.css file in the theme, it shows correct. But as soon as i save the theme settings and the dynamic_style.css file is created again, it shows the old color.
How do i fix this?
Hello, @Jonas-Delfi,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Regards, P-THEMES.
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Hi, when creating a new sidebar how can I assign this sidebar to a specific product category?
Hello, @dennygoosensen,
Unfortunately, there is no such functionality in our theme until now. I’ve delivered your feature request to our development team, and they are researching the possibility of inserting that functionality in the future version.
Regards, P-THEMES.
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hi, there are tons of errors in the php log which say:
The wc_current_theme_is_fse_theme function is deprecated since version 9.9.0. Replace with wp_is_block_theme.
how do i fix this?
Hello, @thejolyroger,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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theme options > Social Links > how to add threads account link?
Hello, @siddharthshah6,
You can add the URL from Porto >> Theme Options >> Header >> Social Links.
Regards, P-THEMES.
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Hello I have a pre-sale question.
I want to create the shop on a development domain, and then move it to the live domain, is this supported with one license?
Also how well is PHP 8.3 supported by the theme?
Thanks
Hello, @psyber,
First of all, thanks for showing your interest in Porto WordPress
Yes, this is possible with one single license, you can use the same license for one development and production site.
Porto WordPress is fully compatible with PHP version 8.2, 8.3 and 8.4
Regards, P-THEMES.
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How can I reset the license? I cannot log in to your portal…
Hello, @Arcezio,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain now.
Regards, P-THEMES.
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Hello guys, when do you plan to add whole Shop53 to Studio?
Hello, @hellommatuszak,
These are the sections of Shop 53 available to import in Porto Studio for now https://postimg.cc/8JQFw0N9 , If you want us to add more, then you can write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will check and consider for the future upcoming updates of the theme, Alternatively, you can import the same demo on local or test site and copy any section from that local or test site to your live site.
Regards, P-THEMES.
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Hey, thanks for your reply! I’d like to import also product pages, listings etc, one by one, but using Studio which would overwrite needed settings. If I’m not mistaken, if I manually copy everything template by template elementor===>elementor I still would have to look for settings + primary/secondary colors and fonts settings from Theme options won’t work, so I will have to manually adjust everything once again to my brand colors and fonts. Anu better way?
Hello, @hellommatuszak,
Yes, you have to change/adjust the colours and fonts according to your brand, so the alternative option is to request it as a feature.
Regards, P-THEMES.
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Hi. We have a need for a website with Accessibility, and High Contrast options. I think Elementor has one (dislike it). Does WP Bakery or do you know a way to integrate it in there please?
Hello, @79design,
WPBakery Page Builder doesn’t have native built-in accessibility or high-contrast mode toggles.
Use an Accessibility Plugin.
Regards, P-THEMES.
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Can you recommend one that works with WP Bakery? I’m at a loss really.
Hello, @79design,
Unfortunately, we haven’t tested such a plugin with the theme, so we are unable to suggest on it. You can try with any plugin that better suits your requirements.
Regards, P-THEMES.
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Hello, I’m having a problem with the footer, in some cases on mobile the footer is not showing. Its hard to replicate because it only happens on mobile and some times, I see that other users have the same problem here in the comments. My support period expired, could guys take a look anyways?
Hello, @carlosgs18,
We have tested the theme multiple times on our test site and have not encountered this issue. Additionally, no other customers have reported a similar problem. It appears that the issue may be specific to your site.
As you mentioned that the issue occurs intermittently, it could be related to caching or server-side configurations.
To assist you further, we kindly ask that you contact our support system and provide your site’s WordPress admin URL along with login credentials. This will allow us to investigate the issue directly on your site and provide support accordingly.
Regards, P-THEMES.
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Does the Porto Theme support integration or sync with ArtGalleria?
Hello, @rjlucban200,
Thanks for showing your interest in Porto WordPress
We haven’t tested the “ArtGalleria” with our theme officially, so we are unable to suggest you on it, if you wish, you can try it with our theme.
Regards, P-THEMES.
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Hi,
I’m getting below error. When trying to update the theme
” An error occurred while updating Porto: Purchase Code is not valid or could not connect to the API server! Please try again later. “
Hello, @teamvds,
Please go to Porto > Dashboard, unregister the theme license, then re-register it using the same purchase code. After that, try updating the theme from Appearance > Themes and let us know the outcome.
Regards, P-THEMES.
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Hello, @ahmetyarar,
Sorry for the inconvenience. Could you please try re-registering the theme using the same purchase code now and let me know the result?
Regards, P-THEMES.
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This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.
I am getting this problem, but the license or theme is not active anywhere.
Hello, @ahmetyarar,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain now.
Regards, P-THEMES.
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