Hi. This theme is supposed to provide lifetime updates. However, Slider Revolution has released their 6.7.51 version, while your theme is still running the 6.7.40. An “update” for this plugin is available, indeed, on your Dropbox link provided, the 6.7.41, but unlike previous updates, this file is broken. When trying to install it, WordPress says it cannot find the installation files. Any idea of when a proper update for the Slider Revolution will be posted, please? Thanks.

The demo import feature is still not working under any circumstances.

We have already raised a support ticket (Ticket #309228), but so far we have received only one response suggesting a settings change that was already correctly configured on our system and clearly visible in the backend.

This issue is now seriously affecting our project timeline. We need proper technical assistance from someone who can thoroughly investigate and resolve the demo data import problem at the earliest. Kindly escalate this matter and assign it to a senior technician who can provide a concrete solution without further delay.

Subject: Unable to Register Theme / Access Support – Activation Stuck on “Please Wait”

Hello Support Team,

I recently purchased your theme, but I’m unable to use it due to multiple blocking issues:

• Theme registration is stuck on “Please wait” after entering my purchase code and email • All recommended plugins are installed and activated • Your support website shows “Error establishing a database connection” • I cannot log in, register, or submit a support ticket

At the moment, there is no functional support channel available, and I’m unable to activate or use the theme I’ve purchased.

Please advise urgently on:

1- Manual theme activation or license validation

2- An alternative support channel while your support site is down

3- Confirmation whether your activation server is currently experiencing issues

Thank you for your assistance. I look forward to your prompt response.

demo doesn’t work, scrolling issue..

Your response to our ticket number 306133 has been delayed.

Hello, your theme looks lovely and i am thinking of purchasing. I have a question. In the portfolio page, can the projects be filtered by category?

Thanks, Maria

When converting to the new container in Elementor, individual theme settings such as background text, etc. are missing from the container.

Hello! I bought 3 licenses for 3 different sites. I’m happy with the design and how it works. But on one of them I have a problem with displaying the menu on mobile – even though I change the background length and set Sticky on scroll up/down – the menu is half visible and doesn’t scroll. Can you help me, please, with some advice?

I have an old purchase code (license isn’t currently being used) that I’m trying to activate on a site and it just hangs and never confirms. Can you please help?

Hi there,

load more button on portfolio archive page and pagination inside projects does not load , do you have any fix ?

Thnx in advance

Submit a support ticket page is down. https://ibb.co/hvg2Myt

Hello Support Team,

We purchased the Wilmer theme about a week ago. After configuring the PHP settings for our WordPress site and successfully installing and activating the theme, we attempted to import the full demo content for Elementor.

However, the import process consistently gets stuck at 76% and does not progress beyond that point.

Could you please assist us in resolving this issue?

Import stop at 98%, menu logo broken also menu icon broken at mobile, can I get assistence with that? also Revolution slider arrows don’t work.

Hello team thank you for this beautiful template. I bought it a few days ago and I just imported the template with WPbakery and I want to use the Construction homepage … but I notice the revolution slider arrows don’t work.

Hi, I purchased the Wilmer theme in 2023 and have used it on one website, it’s been working well so far, thank you.

For cybersecurity reasons, my client now requires that the site always runs the latest version of the theme. I went to ThemeForest and re-downloaded the latest version of Wilmer (installable WordPress file only), then uploaded and installed it via Appearance > Themes > Upload Theme.

After installation, the Dashboard > Updates panel says, “Your themes are all up to date.” However, when I check Appearance > Themes > Theme Details, it shows that I still have Version 3.1.0 installed.

According to the changelog on ThemeForest, the latest version is 3.4.3, updated on May 5th, 2025.

Could someone please help me to clarify:

- Why is the theme not updating to the latest version even though I downloaded it fresh from ThemeForest?

- Do I need to re-purchase the Wilmer theme annually to access newer versions?

- Is there another way to get the latest updates without an active support subscription?

Thanks in advance for your help, this is a crucial requirement for my client’s site.

would you consider adding an additional element? this would be a slider that would show different photos when the user clicks on a particular element? I have an example video.

Hi there. I’ve purchased 5 licenses for this theme…love it! However, I’ve read through the documentation and have tried css, but cannot figure out how to change the background color for the side/pop-out menu. Can you please help guide me either where in the theme or css to achieve this?

Just bumping my help ticket submission: #291025

Hi, I have made an update of the theme but the wp composer does not work, and in the elementor comes out code…. can you help me?

looks nice but there is no Career site there , thats what some developers forget, that every company needs stuff and a career site is very importatnt for a company