12703 comments found.
Hello, there is no registered strings for error and dashboard, so I can’t translate them with loco translate.
I need to translate: ERROR: The username or password you entered is incorrect. Lost your password? Your account with … is using a temporary password. We emailed you a link to change your password.
Can add it to next update? I have bought many licenses but support is ended.
Thank you!
Hello,
These strings are a part of the WooCommerce plugin. You can find them in the plugin’s translations, not the theme.
Kind Regards
Thank you! One string was from Woocommerce, another from Wordfence.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello. We love woodmart so much. But in last 5 weeks we have found a lot of confirmed in 2 of our client projects. Some major issues and some minor issues. Now we stuck in a ticket to explain: We need to import a startpage from another demo and your support say: create subdomain, create new hosting, create db, run wordpress installation, install core plugins and run woodmart setup. Then import demo data import. Next move to startpage, edit page in elementor and export content to json. Now go to your current project and import that json. 20 minutes of work and working like 2010 just to copy one startpage? So we asked about much more simple way… and they say go to additional pages section and import it. But this section do not contain any startpage content. Absolute timewasting to explain problems if the support do not focus on the target. And finally: You adding so many content to content library. Why you do not adding also startpages to demo content library? This pagetype is so important but is still missing in your demo content data section 2025. We never see a elementor theme that is missing startpage types in demo content library. I hope you will stop adding new functions and give more focus on optimization in next updates. Stop adding functions, improve a little bit more the base please. The perfect woodmart theme panel is what we love – please dont break that jewel. 
Hello,
Thank you so much for your detailed feedback and for being a loyal WoodMart user. We truly appreciate your passion and the time you took to explain the situation.
First of all, we sincerely apologize for the confusion caused by our support team regarding the import process. You absolutely do not need to create a subdomain or a new hosting environment — this can be done much faster using local development tools like WP Local or similar solutions. We should have guided you better, and we’re sorry for the frustration this caused.
Regarding your main concern — we completely understand how important it is to have start pages available directly in the demo content library. Unfortunately, at this moment, the only available method involves exporting and importing JSON files manually. However, your feedback is heard, and we are actively discussing how we can simplify this workflow in future updates.
We agree that stability and usability improvements should always be a priority. Your point about focusing on refining the core experience rather than adding too many new features resonates with us, and we will take this into account for our next development cycles.
Once again, thank you for sharing your thoughts with us. If you need any further assistance, please reply to this message or feel free to create a topic on our support forum.
Kind Regards, The WoodMart Team
Hi, before I buy your theme, I would just like to ask some questions. If any of these are not possible, kindly recommend plugins that we can use with your theme for it.
1) do you have features where widget areas like Popular Categories actually track which categories are most visited by website visitors and then show that category?
2) You have the most popular products featured as well which actually tracks which products are most visited and shows on a widget/block?
3) What other features do you have that track from visitors to help suggest products they might like?
4) Do you have an abandoned cart email feature? What other features do you have to help in sales.
Hi,
Thank you for reaching out to us and considering our WoodMart theme for your projects. We’re here to provide any information you need.
1. & 3. Unfortunately, there are no such features in our theme and WooCommerce by default. We would be happy to help you, but unfortunately, we don’t have plugins to recommend to you.
2. Most popular products are sorted by the count of orders with these products.
4. Yes, we have an abandoned cart email feature. And there are a lot of other conversion-related features. You can find more information in our theme’s description and documentation.
Kind Regards
hello your theme is looking great i check demo and have few question.
1- is it possible to remove Add to compare ,Add to wishlist, Size Guide from product page?
2- is it possible to disable add to cart button ? we dont want to sell products at the moment we want. use on catelog mode.
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
1. Of course, you can disable these features in Theme Settings if you don’t use them.
2. Yes, you can turn on the catalog mode option in our theme.
Kind Regards
Hi, i renew my support, when will be possible to open ticket in your support site?
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
Hi,
Your recent update has caused some Woodmart element to become cannot be displayed properly when editing articles/pages on the Polylang website (elementor). Also, some plugin functions are not displayed properly(Polylang website).
I rolled back the Woodmart version from 8.2.7 to 8.2.6. The display bug disappeared.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?
Thank you in advance
Hi.
Thank you for your reply
I’ve disabled all other plugins.
This seems to be a compatibility issue between Woodmart version 8.2.7 (Elementor) and Polylang.
If I roll back to 8.2.6, the issue will disappear.
If I upgrade back to 8.2.7, the issue will reappear.
Since my support has expired. Where can I send you to get admin access?
You can use the contact form on this page https://themeforest.net/user/xtemos
hi, Just sent
Is it possible to have a Measurement Price Calculator under the product options for example if some one is selling curtains, automatically calculate the product price based on these dimensions or measurements that is in cm or m
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
There is no such functionality by default but you can find an extra plugin for this purpose.
Kind Regards
Hi guys, just wanted to check if you can edit the hidden cart widget? The sidebar that opens when i add a product to the cart. I want to add the option of frequently bought together in there.
Hi,
Thank you for reaching out to us. We’re here to provide you with the best support possible for your WoodMart theme.
You can customize them using code but there are no options to customize them in the theme’s settings.
Kind Regards
is the theme support Digital Downloads?
Hello,
Thank you for your question. Yes, our theme supports Digital downloads.
Kind Regards
Hi Xtemos,
On my single product (affiliate) pages, the maximum character limit the “Add to Cart” and “Buy Now” button can take if modified is 32 for a typical MOBILE device WIDTH.
I have mine at my test site overflowing to the bottom and very much attached to the button above. https://hitranks.pro/mit/wp-content/uploads/2025/07/Screenshot_20250726-095323.jpg Please I need a css to give it a line height just in case it overflows to the next line.
Again, I have still not figured out how to make the contents of the product categories EXTRA DESCRIPTION to show up. I believe it’s possible to use Gutenberg to include it in the layout. If yes, also let me know. Else, tell me how I can achieve this. https://hitranks.pro/mit/wp-content/uploads/2025/07/Screenshot_20250723-130837.jpg
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
Thanks Xtemos for the support you’ve given to me so far. The issue has now been resolved and questions answered.
I want to use this opportunity to let you know that I love your theme (Woodmart). You guys did a nice job on it and please, keep on keeping it up to date for us all. May God strengthen you.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Dear Xtemos Team,
Hello! I have a question: I saw that the search logic has been improved and now searches by synonyms. I’m wondering if synonym search can work for two or more words?
For example, if I have a book store and I search for “recommend some fantasy genre,” will it suggest “Harry Potter” and “Lord of the Rings”? This is a kind of “pseudo” AI search. I will add all possible combinations that a user might search for into the database; I just want to know if these synonyms react to multiple words?
Hello,
Thank you for the question. Unfortunately, it doesn’t work like that at the moment. We will consider improving this functionality in the future.
Kind Regards
Hello,
Thank you for your response. I was wondering if there’s any chance this improved multi-word synonym search functionality could be ready in approximately one month?
Unfortunately, we can’t guarantee this. We already have plans at least for the next two major updates.
Thank you. Can you share some details from your roadmap, please?
You can join our community to share and discuss your feature requests here https://woodmart.canny.io/feature-requests On that page, you can also see planned and in progress feature requests.
Love it!
My support has expired and I don’t get major problems but after recent updates, I do have 2 logo on mobile view. One logo at Normal place, the other one is at search bar. On mobile view only…then on single page ,sometimes the element are unclickable and if they do the page turn to green colour. My support has expired.
Please help. Be blessed.
Hello,
Please keep all plugins that are not related to our theme and the child theme turned off and send us your admin access. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello,
I’m not able to submit a support request (the system ask me to renew my license). My masonry shop layout has huge gaps between the images in their respective columns. It happended after updating to the latest theme update and Elementor update (ran the automatic updates today). I need a fix for it.
GM
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic. Let me know if it helps.
Kind Regards
Hello, We previously purchased this theme and successfully used it for our website tardissenerji.com. Later, we closed that site and re-used the license for our new website nanoorjin.com. The activation worked perfectly.
However, due to serious issues on your Classic Demo (broken layout and non-functional sections), we had no choice but to delete WordPress completely and reinstall the Avada theme from scratch.
Shockingly, even though it’s the same license and same domain, the license key is now locked, and we are unable to activate it again. This happened just one day after the original activation.
This is frustrating and unacceptable. We did everything properly. Please urgently unlock the license key or allow us to activate it again.
We are preparing a professional site as an official distributor of an industrial product, and this delay is damaging our schedule.
Thank you in advance.
Hello,
Thank you for using our theme and reaching out to us!
You can manage all your purchase codes in your account on our website: https://xtemos.com. From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.
If you don’t have an account yet, you can create one using your purchase code here: https://xtemos.com/my-account/
Let us know if you need any further assistance.
Kind Regards
Hi, great theme. And great support. TNX!!!
Hello,
Thank you very much for your comment and feedback! We highly appreciate that
Kind Regards
Hello my website is cappadocia.com.ru i have made website with woodmart theme and when i download the loco translate plugin website crashes and get critical error when i use same plugin with another theme there is no problem so what is the solution for this please?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi, I want to add my site’s logo to the top of the mobile off-canvas menu, above the menu items. I checked the Header Builder settings for the “Mobile Menu” element, but I couldn’t find an option to add content or an HTML Block before the navigation. Could you please guide me on how to do this in the latest version of WoodMart?
Hello,
Thank you for the question. Unfortunately, there is no option to add the site’s logo to the mobile menu off-canvas section.
Kind Regards
Hi
I actually posted this same comment yesterday on one of your YouTube videos. While you encourage viewers to visit your YouTube channel, it seems there’s not much interaction with users in the comments section.
So I wanted to ask here as well:
Could you please make a video on how to create a fully responsive slider that shows the entire image on both mobile and desktop without cutting anything off?
I’ve really struggled to achieve this using Gutenberg and eventually gave up. Elementor handles it better, but not everyone wants to use Elementor.
I believe a lot of us would benefit from a clear tutorial on this — especially for online stores, where a good responsive slider can make a huge difference.
Would love to see your approach to solving this!
I think the gutunburg of woodmart right now is not powerful like elementor, yet…
Hello,
Thank you for your comment and for the feedback. We will consider creating a video for this. But, in general, Gutenberg slider has the same set of capabilities as Elementor’s. If you have any difficulties, please create a topic on our support forum and we will help you.
Kind Regards
HI
When you will crate video based on gutunburg?
We are going to improve this functionality in our 8.3 update, and then we will prepare a new tutorial for this.
Nice to hear that
would you please tell me the estimated time for 8.3 version release?
We hope to release it in a month or two.
Hi there, dear team! I have enabled the option to show product attributes on hover in the product grid. However, the attributes list is being cut off with a fade effect and shows ”...” at the end, even when there’s enough space to display all attributes.
I want the complete list of product attributes to be fully visible on hover without any fade effect or truncation.
Can you give me a CSS code snippet for that?
All the best, Hobiti
Hello,
Could you please send us a screenshot or your website URL so we can check your configuration and help you? You can use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Hey guys!
Just updated to last plugins, version of woodmart and patches, and now the website is returning this at TOP header section, above site content:
Warning: Undefined array key “rates” in /home/r72315empe/print forge.eu/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/abandoned-cart/class-abandoned-cart.php on line 799
Warning: foreach() argument must be of type array|object, null given in /home/r72315empe/print forge.eu/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/abandoned-cart/class-abandoned-cart.php on line 799
Proof: https://imgur.com/a/VQ9Y0vj Any ideea what happened ?
Hello,
We have fixed this issue already. Please update the theme to the latest version – 8.2.7.
Kind Regards
