Hello,

Thank you for your interest in our theme and for your feedback.

Please note that the comments section is reserved for pre-sale inquiries only. For any technical issues or support after purchase, we kindly ask you to submit a support ticket via our official Support Center so our technical team can properly assist you: https://jwsthemes.ticksy.com

Important: When submitting your ticket, please include:

Your WordPress site URL

WordPress admin login credentials

FTP access (if applicable or if the site is broken)

This allows us to diagnose and resolve the problems more efficiently.

Our team typically responds within 24 hours. Complex issues or bugs requiring development work may take up to 48 hours or more.

We appreciate your understanding and look forward to assisting you via our support channel.

Best regards, the JWSThemes Support Team

Hi,

Thank you for your message.

When updating the StreamVid theme, it’s important to also update the StreamVid Core plugin, as both are designed to work together. We always recommend backing up your website before performing any updates. This ensures you can easily restore your site in case of any unexpected issues.

Please note, we thoroughly test each update before release, and for new users installing for the first time, everything typically works perfectly. However, for existing websites with heavy customizations or third-party modifications, updates can require technical knowledge to ensure compatibility.

Regarding your error and resource issue after the update — this is not typical behavior. It could be caused by a conflict, a server configuration, or a plugin overload: • Restoring from your backup if the issue persists.

If needed, feel free to open a support ticket with detailed error logs or screenshots, and we’ll be happy to assist you further.

Best regards, the JWSTHEMES Team

oh and I’m also see this error message too: Important: HTTP Loopback Connections are not enabled on this server. If you need to contact your web host, tell them that when PHP tries to connect back to the site at the URL (insert local host website) ` and it gets the error `cURL error 6: Could not resolve host: (local host). There may be a problem with the server configuration (eg local DNS problems, mod_security, etc) preventing connections from working properly.

Hi.

Thank you for your purchase!

Please kindly open a support ticket at our Support Center so our technical team can check and assist you properly: https://jwsthemes.ticksy.com

Once we receive your ticket, we’ll check everything and help you resolve it as soon as possible.

Best regards, the JWSThemes Support Team

Hi,

Thank you for reaching out.

Regarding your question: when you’re using two different plugins — Paid Memberships Pro for handling subscriptions via Stripe, and WooCommerce for selling products via Stripe — each plugin maintains its own transaction records and user account display.

Here’s how it works:

- Purchases made via Paid Memberships Pro will appear under the “Memberships” section in the user’s account.

- Purchases made via WooCommerce will appear under the “Orders” section in the WooCommerce account page.

Therefore, purchases from both systems will not appear together in a unified order history by default, as they are handled by two separate systems.

Recommendation: If you require integration between the two systems or a custom solution to unify order views, we kindly ask you to open a ticket at our official Support Center so our technical team can assist you properly: https://jwsthemes.ticksy.com

Please include your WordPress admin login details and a description of your use case so we can support you faster.

Regards, the JWSThemes team

Is it normal to not have biography uploaded with jws import ?

When I edit a person page, Person Data at the end of the page is empty.

Hi Teratani,

Thank you for your message.

To assist you further with your questions regarding BuddyPress compatibility, missing biography after import, and empty “Person Data” on person pages, please open a support ticket through our Support Center.

Kindly include detailed information and a link to your website in the ticket so our technical team can investigate and support you properly.

Submit your ticket here: https://jwsthemes.ticksy.com

Best regards, JWSThemes Support Team

Hi,

Yes, the category section can be customized to show 2 items per row on mobile view. This requires a simple CSS adjustment to set the grid layout or use flex-wrap for mobile breakpoints.

If you need help with implementation, please open a ticket at our Support Center for buyer, and our dev team will assist you within scope.

Regards, the JWSThems team

Hi,

Thank you for your suggestion regarding the affiliate link feature. We truly appreciate your feedback and ideas to help improve StreamVid.

Your request to have an option for adding affiliate links for Amazon Prime or other affiliate programs has been noted. The development team will review this feature for possible inclusion in a future update.

Please feel free to share any other ideas or feedback you may have — your input is highly valuable to us.

Regards, the JWSThemes team

Hi feiker,

Thank you for your interest in the StreamVid – Streaming Video WordPress Theme. Below are the answers to your questions: 1. Manual Movie Import: Yes, you can manually add and import movies. StreamVid supports custom post types for video content, and you can create or import videos individually. Currently, bulk auto-import is not available natively, but can be customized with additional plugin integration. 2. Actor Page & Search Functionality: Yes, the theme includes actor profile pages. Each actor page automatically displays all movie content associated with that actor. When users search, relevant actor and movie information is displayed to provide a connected browsing experience. 3. CSS & HTML Minification: Yes, StreamVid is compatible with popular optimization plugins like Autoptimize, W3 Total Cache, and WP Rocket, which allow you to enable CSS and HTML minification, boosting your website’s performance and Core Web Vitals. 4. m3u8 Playback Support: Yes, StreamVid supports video playback using .m3u8 streaming links. You can input m3u8 URLs directly into the video player field during video post creation for seamless HLS streaming.

Let us know if you have any more questions!

Best regards, The JWSThemes Support Team

Hi there,

Thank you for your interest in our StreamVid WordPress theme!

Yes, it’s absolutely possible to change the section titles such as “TV Shows” to “Short Films”.

If you’d like, our support team can also guide you step-by-step or offer customization services for more advanced changes.

If you decide to move forward, please don’t hesitate to open a ticket at our Support Center after your purchase. We’ll be glad to assist you further to ensure your site matches your exact vision.

Let us know if there’s anything else we can clarify!

Best regards, The JWSThemes Support Team

Hi,

Thank you for reaching out to us with your pre-sale question about the StreamVid theme.

Regarding your query:

Is it possible to use Wishlist Member as a membership plugin instead of Paid Membership Pro? How much work would it take for a developer to change the code to integrate Wishlist?

Currently, the StreamVid theme has built-in support and styling primarily tailored for Paid Membership Pro. Using Wishlist Member instead is technically possible, but it would require custom development work to ensure full compatibility—especially for membership checks, plan restrictions, and integration into existing templates.

The actual amount of work depends on your site’s specific requirements. For a typical integration (replacing membership level checks, adjusting shortcodes or template hooks), a WordPress developer experienced with Wishlist Member might need approximately 18–24 hours to adapt and test everything properly. This estimate can vary based on whether you require tight integration into your theme’s native membership flows or more advanced features like content dripping.

If you’d like, our team also offers customization services and can provide a more precise quote after understanding your exact needs. Please feel free to let us know if you’d like us to connect you with our customization department.

Looking forward to your reply!

Best regards, the JWSThemes team

Thank you for your quick and detailed response. This helps me a lot. Best regards

Hi,

Thanks for your interest in the StreamVid theme!

About YouTube embeds: The theme displays YouTube videos with the original YouTube player & controls, no extra overlay.

Auto-fetch data: The theme doesn’t automatically pull the title, description, or thumbnail from YouTube. You’ll add these manually. For automation, you’d need an extra plugin or a small custom solution.

YouTube playlists & auto-populate: It doesn’t natively auto-import your playlists or channel activity. This would require third-party plugins or custom development.

Best regards, the JWSThemes team

Hi,

That error usually happens due to file permissions or server configuration. It means WordPress can’t copy files into your wp-content/uploads folder.

How to fix: Check folder permissions: Set permissions of wp-content/uploads to 755 (folders) and 644 (files).

You can do this via FTP client (like FileZilla) or your hosting control panel’s File Manager.

Check ownership: The folder should be owned by the same user as your web server. If unsure, ask your hosting provider to reset ownership to the web server user.

Regards, the JWSThemes team

Can I block ads from video sources? → This depends on the source. If the video is embedded from a third-party platform that includes ads, those ads cannot be blocked from StreamVid theme.

Below are example embedded link.

<iframe src=”https://vidlink.pro/tv/37678/1/3” frameborder=”0” allowfullscreen ></iframe>

Hi,

Blocking ads from video sources in the StreamVid WordPress theme depends on the source of the video. If you’re embedding videos from third-party platforms such as vidlink.pro using <iframe> tags, you cannot block ads that those platforms include. These ads are controlled and delivered by the external video provider and not by your WordPress site or the StreamVid theme.

Regards, the JWSThemes team

Thank you for the information.

Hi,

The issue you’re facing—being unable to edit the header template or change the site logo via “Edit with Elementor”

Recommended Solution:

Please contact the original buyer to request a valid download from ThemeForest.

Open a support ticket through our official Support Center at https://jwsthemes.ticksy.com. This is required so we can verify purchase and provide secure assistance.

Do not use null themes, as this violates Envato policy and may harm your site. Kindly open a ticket on our Support Center and provide your purchase code to receive support. If you don’t have a valid badge or license, please ask the original buyer to submit the ticket on your behalf.

To summarize:

Regards, the JWSThemes team

I read your documentation and I found this instruction, I want to confirm if I put as source are vidsrc.in , vidsrc.pm , vidsrc.xyz , vidsrc.net, AKcloud, Upcloud, Vidcloud it will work?

-

Hi Daniel,

Thank you for your interest in the StreamVid – Video Streaming WordPress Theme and for checking the documentation.

To answer your question:

✅ Yes, you can add external video sources such as:

vidsrc.in, vidsrc.pm, vidsrc.xyz, vidsrc.net

AKcloud, Upcloud, Vidcloud

These can be embedded via iFrame or direct embed links. As shown in the documentation (and the screenshots you shared), the theme supports custom source URLs, allowing you to stream videos from third-party providers.

Just make sure your source supports embedding and that you input the correct iframe/embed link format.

If you have any other pre-sale queries or need assistance post-purchase.

Best regards, JWSThemes Support Team

great, thank you for the confirmation

Hi, Thank you for your message and for purchasing a new license.

Please kindly send me your support ticket number so I can check and fix the issue for you.

Looking forward to your response. Best regards, The JWSThemes Support Team

hi! I’m so glad the support forum works now. my ticket has the number 4039468 thanks for helping! greetings

Hi,

I’ve received your ticket number, 4039468. Our support team will be looking into it, but please note that there might be a slight delay in our response due to the weekend. We appreciate your patience and will get back to you as soon as possible.

Regards, the JWSThemes team

or possible to remove the upload button for users and leave it only for members

Hi,

Thank you for your pre-sale question!

Yes — with the StreamVid Video Streaming WordPress Theme, it is possible to control who can upload content.

✅ To allow only the admin to upload content: You can adjust user roles and capabilities in WordPress. By default, only users with the “Administrator” or “Editor” role have media upload permissions.

✅ To remove the upload button for general users (non-admins) but leave it for members: This depends on how your membership or user system is set up. If you use a membership plugin (like MemberPress or Restrict Content Pro), you can conditionally display upload interfaces only to logged-in members with specific roles.

Please note: requests like allowing only admin to upload or hiding the upload button for users are customizations not included in the demo or standard support. Buyers will need to hire a developer or handle it separately.

Our support only covers what’s provided in the demo.

Regards, the JWSThemes team

Hi,

Thank you for your interest in StreamVid! Let me address your questions one by one:

✅ Free Trial Feature Yes, StreamVid supports a free trial system. You can configure the trial duration — typically you can set it for periods like 7 days or 14 days, depending on your business model and the plugin setup. This usually involves configuring WooCommerce or membership plugins that handle trial periods.

✅ Payment Gateway Support StreamVid integrates with WooCommerce, which means you can use any payment gateway supported by WooCommerce. This includes PayPal, Stripe, Authorize.net, and many more. You just need to install and set up the respective WooCommerce payment gateway plugins.

✅ Changing the Player to JW Player & Linking External MP4 Files Yes, you can replace the default video player with JW Player, but you may need some custom integration or plugin adjustments. Linking external MP4 files is possible as long as the player you use (like JW Player) supports external sources. Keep in mind that some customization or coding may be required to fully swap the player system.

For pre-sale questions related to custom code modifications (such as changing the player to JW Player, linking external MP4 files, or adding features not included in the original theme), please note:

The customization team will review your request and provide a quote for the work. Please understand that changing the player or adding custom features is outside the scope of standard support and must go through our development team.

Regards, the JWSThemes team

Hi,

Thank you for your great question!

For the StreamVid – Video Streaming WordPress Theme, the single movie (video playback) page is typically built using PHP template files in the theme and is dynamically generated using custom post types, metadata, and theme functions. Unfortunately, these types of dynamic pages are often not directly editable with Elementor because Elementor works mainly with static page content, and dynamic templates are usually handled at the theme level.

Here’s what you need to know: ✅ Editing with Elementor → By default, the single movie page cannot be fully edited using Elementor. To customize it, you’d usually need to modify the theme’s PHP templates, such as single-movie.php or related files.

✅ Modifying PHP → If you want to change things like the player, movie details, or related recommendations, you will likely need to edit the PHP template files or add custom hooks or filters. Be cautious and preferably use a child theme to ensure updates don’t overwrite your changes. We noticed that you currently do not have a purchase badge on record. Please be aware that some users using null (pirated) themes have encountered serious security issues, including hidden malware and corrupted files.

Important Note:

✅ To ensure you receive:

Valid 6-month support

Official bug fixes and feature updates directly from the JWSThemes team

A clean, safe theme version without malware or malicious code

Please make sure to download the StreamVid theme only from the official author, JWSThemes, through your ThemeForest account.

If you have already purchased the theme but the system doesn’t show your purchase badge, please open a ticket at the Support Center and include your purchase details (Purchase Code) so we can verify your license and provide support: https://jwsthemes.ticksy.com

Regards, the JWSThemes team

Hi,

Thank you for your pre-purchase question!

The StreamVid – Video Streaming WordPress Theme is specifically designed and optimized for video streaming, focusing on: showcasing video content, embedding or hosting streaming players, organizing series/seasons/episodes, and promoting multimedia content with rich visuals.

That said, technically you can adapt it to work as a wiki-style site where you post anime summaries, curiosities, theories, and episode details — but you need to be aware of a few things:

✅ The theme’s layout and design are centered around video and media; adapting it for heavy text-based content (like a wiki) may require customization to fit a knowledge-style layout.
✅ You might need to disable or repurpose some video-specific features (like player embeds, playlists) and use custom post types or page builders to create wiki-like pages.
✅ For advanced wiki functions (like user contributions, revision history, or structured wiki navigation), you might still need additional plugins since StreamVid does not provide native wiki features.

So, in short:
✅ Yes, you can adapt it — but it will work more as a creative repurposing of the theme rather than an out-of-the-box wiki solution.
⚠ Customization effort may be needed to make it feel truly like a wiki, especially if you need structured categories, article cross-linking, or heavy text focus.

Best regards,
JWSThemes Support Team