28273 comments found.
i raised ticket as requested 185542 and 3 days still not reply
Our support engineer answered your ticket #185428. Could you check your inbox and spam folder?
The Cart button on the website is unclickable after updating the theme version. I tried to clean my website cache and disabled the caching plugin, but nothing happens.
These types of issues are often caused by caching. Even if you disable your plugin, your hosting provider, your CDN service (if you use one), and even your browser might still be serving a cached, older version of your site. You need to clear all of them to make sure the new version of your site is being served.
We also got the critical error issue on product pages after the 3.20 update. Unchecking the [ ] Show Meta/Categories/Brands option in Appearance/Customize/WooCommerce/ProductPage made the error go away, but that’s just a temporary fix.
We’ll fix that in v3.20.1 and release it shortly.
With the latest update through the WordPress themes update, it’s not possible to click on the cart in the frontend.
The Flotsome sidebar cart is not working!
So, I revert Flatsome to 3.19.15, and the cart is now working!
Please clear all cache (web server, plugin, CDN, browser, etc.) and recheck the issue.
The Flatsome 3.20 update broke our product pages (critical error). We were able to fix this with the SlideRiceFD snippet below. Many thanks for SlideRiceFD for help!
Can you please fix this bug in the Flatsome core? I’m sure MANY people are using the Perfect Brands for Woocommerce plugin, as it was the best way to introduce brands to a shop before Woocommerce recently introduced the brand functionality.
We’ll fix that in v3.20.1 and release it shortly.
The latest update (3.20.0) has broken my product pages. I was able to get the product pages to load again by unchecking the “Show Meta / Categories / Brands” option on the customizing > woocommerce > product page. After doing that customers are able to add products to their carts but SKU numbers were no longer displayed.
We don’t use the built in WooCommerce Brands function. We use the Perfect Brands WooCommerce plugin. I am sure we are not alone in this. I was able to get it working again by editing the inc/woocommerce/class-brands.php and changing the render_brand_meta() function to:
public function render_brand_meta() {
global $post;
$terms = get_the_terms( $post->ID, 'pwb-brand' );
$brand_count = is_array( $terms ) ? count( $terms ) : 0;
$taxonomy = get_taxonomy( 'pwb-brand' );
if ( ! $taxonomy || is_wp_error( $terms ) || ! $brand_count ) {
return;
}
$labels = $taxonomy->labels;
// Build the brand output manually
$brand_links = array_map( function( $term ) {
$url = esc_url( get_term_link( $term ) );
$name = esc_html( $term->name );
return '<a href="' . $url . '">' . $name . '</a>';
}, $terms );
$brand_output = ' <span class="posted_in">' . sprintf(
_n( '%s: ', '%s: ', $brand_count, 'woocommerce' ),
$labels->singular_name,
$labels->name
) . implode( ', ', $brand_links ) . '</span>';
/**
* Filter the brand output in product meta.
*
* @since 9.8.0
*
* @param string $brand_output The HTML output for brands.
* @param array $terms Array of brand term objects.
* @param int $post_id The product ID.
*/
echo apply_filters( 'woocommerce_product_brands_output', $brand_output, $terms, $post->ID ); // phpcs:ignore WordPress.Security.EscapeOutput
}
After that I was able to recheck the Show Meta / Categories / Brands option and see my product SKUs now. I would appreciate it if you would change things in the theme option to make the Brand options separate so people that people using perfect brands don’t have to work around this issue.
I am not a coder so I feel I should note that the above snippet was a GPT assist so use at your own risk.
Thank you for reporting this. We’ll fix that in v3.20.1 and release it shortly.
Hi there,
The snippet provided in other comments does not solve the issue about live updating the swatches in variable products. What is wrong?
add_filter( ‘woocommerce_ajax_variation_threshold’, function ( $threshold, $product ) { $threshold = ‘200’; return $threshold; }, 10, 2 );
Changing the priority parameter to e.g. 999 solved it.
Thanks for letting us know you’ve found the solution 
Hi, are we good to go with the newest version of WooCommerce (10.1.0) or should we wait for a Flatsome update? Thanks
Flatsome v3.20 has been released. As this is a major version, we strongly recommend testing it on a staging site before updating your live site.
Planning to buy one more license. Will Razorpay support this theme? which is available as native, or else we need to pay extra for Razorpay
It’s a payment gateway, so it’s related to WooCommerce. They offer an official plugin to integrate Razorpay with WooCommerce.
https://wordpress.org/plugins/woo-razorpay/i am getting Flatsome is not defined error
Please check your caching optimization settings, like combining and minifying JavaScript.
Hello. The scroll to feature is not working as it used to. It’s going past the section where I attached the scroll to link. This only happens on page load. When I scroll back up and click the button again, it scroll to the correct section. This never used to happen before.
Could you submit a support ticket here?
Submitted. Thanks
Hello. I’m sorry to have problems again. I’ve tried searching the forums for a solution, but I’m not getting a response. Nothing is happening to this.
I’ve been having problems with the blog page for days:
In the blog page pagination (pagination links), when clicking any of the buttons to change pages (I have 22 posts per page) and view other posts, it always takes us to the bottom of the blog page in question, where the pagination buttons are located. If I place these buttons at the top, they take us to the top.
The navigation should always take the user to the top of the new page so they can start reading the content from the beginning…
I did some research and saw that the pagination buttons have a hash mark (#). I was able to verify that the Flatsome file that manages this page (php and JS) handles the hash mark (#) flatsome-relay.js – class-flatsome-relay class
Why does it work this way?
Is there any way to change this? It could be done with JS, but… I’m including three screenshots with the blog post configuration.
<ul class="ux-relay__pagination page-numbers nav-pagination links"><li><a aria-label="Previous" class="prev page-number" href="#/page/3"><i class="icon-angle-left" /></a></li><li><a class="page-number" href="#/page/1">1</a></li><li><a class="page-number" href="#/page/2">2</a></li><li><a class="page-number" href="#/page/3">3</a></li><li><span aria-current="page" class="page-number current">4</span></li></ul>
Have you selected the “AJAX Navigation” under “Blog Pagination” and enabled the “Scroll to top after AJAX navigation” option under “Scroll to top” in “Flatsome>Advanced>Content Delivery”?
I’m sorry for the delay in my response. I wanted to double-check everything before writing.
To your questions, I must say YES,
I selected “AJAX Navigation” under “Blog Pagination” and enabled the “Scroll to top after AJAX navigation” option under “Scroll to top” under “Flatsome => Advanced => Content Delivery.”
However, this persists.
I also removed the infinite scroll from the store page…
I cleared the server and browser cache…
I don’t know what else to look for.
I remember once trying to manually scroll indefinitely. But that was a long time ago. Now I was managing the indefinite scrolling from the Flatsome settings.
Hello again. We’ve fixed the issue thanks to one of your colleagues using a script he pointed out to me. This one:
https://gist.github.com/JimmyAppelt/5719b3ba543557cf9c6d2de2f826e78a?fbclid=IwY2xjawML2z9leHRuA2FlbQIxMABicmlkETBFWjBHRHkxRDNUSlhtSHhFAR5rlMcKafSZCDZpdfPOxHkKq7rIh6SBo4yUy4OD_DBviw5HgR_Q0xCoArB8sg_aem_Iw6-H-FmrtXMgJMc_w-gPgWhen will the issue be resolved from Faltsome? Thanks
Can this theme be used normally without a license?
Some features won’t work unless you activate the theme.
Subject: Follow-up on Refund Request –
Hello,
I submitted a refund request on the same day I purchased the theme, as it unfortunately did not meet my expectations.
According to ThemeForest’s refund policy, I am eligible for a refund under these circumstances. Since I have not received a reply yet, I am following up to kindly request an update.
Thank you in advance for your understanding and support.
Best regards,
This is the comment area. Could you submit a support ticket here?
I want my refund, is the only corner you answered
Your refund request has been approved.
Is this php 8.3 compatible? Thanks
Yes, Flatsome is compatible with PHP v8.3.
Hi How would I get the “product tags” to show within the Category Page under each product?
Example: https://ibb.co/v4Gk2zbz
Thank you
Could you try the snippet below?
add_action( 'woocommerce_shop_loop_item_title', function () {
global $product;
$tag_list = wc_get_product_tag_list( $product->get_id(), ', ', '<p class="category uppercase is-smaller no-text-overflow product-tag op-7">', '</p>' );
if ( $tag_list ) echo $tag_list;
}, 5 );
Thank you
Pre sales inquiry here, can i add a persistent search box on mobile on all pages and it will be visible even when i scroll down the page, just like the amazon app?
You can place the search box in the sticky header that appears on scroll.
Thanks. Is the search box a third party plugin or is it in house developed?
It’s a built-in feature of Flatsome.
Hello,
I’ve decided to go with Flatsome and will be migrating my site to your theme. My plan is to first set it up on a local/offline (Local by Flywheel) staging site, then move it to my live site once everything is ready.
Could you please advise: Which files and database tables should be copied from my local staging site to the live site, while ensuring no live data (e.g., orders, customers, inventory updates) is lost or overwritten?
Are there specific Flatsome-related settings (Customizer, UX Builder, theme options) that I should migrate carefully or handle separately?
Can my theme license be used both locally and on the live site without issues?
Are there any known migration pitfalls or Flatsome-specific best practices I should follow?
Do you have an online guide or your recommended procedure for this migration?
Thank you for your assistance.
How do I change the text color of the tabs? I have a black background so the images show up and the text seems to default to black. I don’t want to change the text everywhere, just the text colors of the tabs.
https://drive.google.com/file/d/14HqYjppZe51Dsasz0UcLqYmxDpEKEu8U/view?usp=sharingThank you
You can use the CSS below.
.tabbed-content > h4,
.tabbed-content .tab > a {
color: #fff !important;
}
.tabbed-content .tab.active > a:before {
background-color: #fff !important;
}
Thank you
Hi Team, Can you please update the Flatsome Studio. Its showing your flatsome version is outdated. https://studio.flatsome.com/product/beoplay-h4
Flatsome Studio has been moved to https://studio.uxthemes.com .
how do you change the “nofollow” on social media links within UX builder to to rel=”me” for SEO purposes to associate those profiles with your brand.
Could you submit a support ticket here?
i have done this as requested.
i submitted the support ticket as requested 9 days ago and have not had a reply