23152 comments found.
1 Question, the Language switcher and Currency switcher at the top right, can I connect this to TranslatePress and Stripe or? If not what use will I have from them?
Hello, @Mrnicoo,
In order to learn how to set and use the currency and language switcher in Porto WordPress, please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/how-to-setup-language-switcher-and-currency-switcher/
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Hello, I purchased a license 6 years ago and would like to use it again. I don’t remember which site I registered my license on, but I’d like to change it.
I created a new support account at portotheme/support, but it seems the license isn’t linked.
Can you please help me?
Hello, @epico_db,
I tried to find the license in our DB linked with your Envato account: “epico_db”, but there is no such license. So, could you please share the PDF file of your license with us via email, aizazawan55@yahoo.com, so that we can check/verify and reset it for you?
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mail sent
Hello, @epico_db,
I have already solved and replied to your email. Please check my reply there, and if needed, reply back there accordingly.
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Magento 2 Porto Theme. This item is no longer available. What’s going on??
Hello, @DutchRay,
Sorry for the inconvenience, but it’s available now: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864?s_rank=13
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Hi,
I’m interested in the Porto theme. How can I be sure that in a few years this WordPress theme won’t suffer the same fate as the Porto Magento theme?
Hello, @radnicmilan,
First of all, thanks for showing your interest in Porto WordPress 
Porto WordPress is a fully advanced theme and we are continuously improving it, so it has a very bright future. Do not worry
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I have purchased 2 copies of the theme and I’m having trouble on my latest install getting the template builder, header & footer builder to work. I’ve tried WP Bakery, Visual Composer and deactivated both and all I get is a screen with a bunch of code when I try to edit it. Without being able to edit the header or footer on a page, I am stuck. I’m using the demo import for Creative 2 template. Thank you!
Hello, @foustfirst,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Thank you. I got it working because I didn’t have Elementor active prior.
Hello, @foustfirst,
Sounds Good!!
You are the best. Feel free to write back to us via our support system if you need any further assistance.
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Hi P-THEMES!
Slider Revolution 6.7.36 is vulnerable (vía Wordfence). Please provide the update asap.
Thanks!
Hello, @ZilogZ80A,
The latest version of the Revolution Slider we currently have is 6.7.35. You can download it from here https://fex.net/s/9zcabfk and manually update it on your site. For future plugin updates, we will test them with the theme and include them in the theme package during the next theme update. We appreciate your patience in the meantime.
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Hi P-THEMES!
I know but the report from Wordfence says: “The Slider Revolution plugin for WordPress is vulnerable to Path Traversal in all versions up to, and including, 6.7.36”, therefore 6.7.35 also has the vulnerability.
Thanks!
Hello, @ZilogZ80A,
Ok then, please download the very latest version of the Slider Revolution plugin 6.7.37 from here, https://fex.net/s/ft8blzv and manually update on your site.
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Thanks a lot!
You’re Most Welcome!!
Hello Porto Support Team,
After the latest theme update, I am experiencing issues with the Product Type Medium widget and similar product widgets on my homepage:
The Add to Cart, Wishlist, Quick View, and Compare buttons are no longer visible on the homepage, although the widgets work correctly on other pages.
The product prices are now displaying with a much larger font size than before.
I have already tried:
Disabling all plugins (including YITH plugins and caching plugins)
Clearing all caches (browser, Elementor, LiteSpeed)
Verifying that the Product Type Medium widget (and similar widgets) is used on the homepage
Applying custom CSS to force button display
Despite these attempts, the buttons remain invisible and the prices are too large.
Could you please advise how to restore the correct button display and price typography on the homepage for these widgets after the update?
Thank you for your assistance.
Best regards,
Hello, @econftrading,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Hello,
Thank you for your reply. The ticket has already been submitted through your support system, but unfortunately, we haven’t received any response yet…
We would really appreciate your assistance as this issue is still pending.
Best regards,
Hello, @econftrading,
I can confirm that we’ve received your support ticket and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
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Hi, I would like to know if the theme includes the functionality to install a cookie acceptance popup (in accordance with European legislation). If so, where can I find this functionality?
Hello, @planinlux,
No, we do not have any cookie acceptance pop-up, but you can try with any third party plugin that better suits your requirements.
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To have the product image swap on hover, these are the instructions:
Please navigate to Porto >> Template Builder >> Post Type and edit the particular Post Type that has been used for the products on your site. After that, please edit the featured image element and turn ON the option “Show Content on hover.”
I am using the Shop 52 demo with Elementor for a website.
I had the Classic Editor plugin enabled because of which the options were not showing for the “Product List Type”. Looks like this is built using the Block Editor. Is there an Elementor version or am I doing something incorrectly?
Hello, @aashishbisht,
Post Type builder is only available with the default Gutenberg editor of WordPress. It’s not available with the Elementor page builder, so please disable the classic editor plugin and then try to edit again. After changing, you can again enable the classic editor plugin.
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Hi, I have had a few sites since 2021 and I have been updating the theme, however I don’t have the header or footer in Porto Template Builder. I tried copying and pasting the settings from an updated clean installation but it doesn’t work. Is there any way to do it to use Porto Template Builder?
Hello, @YanekenDev,
Please make sure that you have unchecked the header and footer builder from Porto >> Speed Optimization Wizard >> Other Minify: https://postimg.cc/fSQW1w8H
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I have them the same as the reference, the site with Porto existed before you implemented the template builder, I would like to have the ability to use the template builder, could I create the manual elements from another site with Porto?
Hello, @YanekenDev,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
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Hi,
How can I modify this in the template? https://cln.sh/c2Wk7zzh+ In the demo it looks different and I can’t figure out where it is. I like how it’s displayed in the demo. https://cln.sh/SxxkGTqS+Thanks!
Hello, @nodos,
Could you please submit a ticket via our support system here: https://www.portotheme.com/support/ , providing all the relevant details about your concerns? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
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Hey good product, I would like to get into dropshipping.
Is your theme compatible with any dropshipping plugin like CJ dropshipping, Ali express or any other?
Thank you
Hello @waayze,
First of all thanks for showing interest in the Porto WordPress theme.
Our theme is fully compatible with BigBuy Dropshipping Connector for WooCommerce.
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What is the js or css code for adding the cursor effects into a different demo site that doesn’t already have it built in?
Hello @foustfirst,
Can you please tell me which effect you are talking about? Can you please share the screenshot or page URL?
Yes, we have added some custom CSS and JS code in different demos for some styling and effects.
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Any specific reason why Porto Magento is removed from Envato?
Hello, @ki-themes,
Please reach out to us using the contact form on our profile page: https://themeforest.net/user/p-themes
Our support team will get back to you promptly and provide detailed assistance regarding your inquiry.
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Hi, I hope you can give a tips without I need to pay for extra support. I Installed demo shop 28 and all ok BUT the logo at the top get smaller when I scroll down and use Sticky logo. It do not do that on your demo so why on mine? I did not change anything! The whole meny move to the right?
I want the logo to stay same all time! See: https://epicstuff.eu
Reinstalled all again and then I see your logo also get smaller on my site but not on your demo? The whole menu is moving. Should it not be exactly the same when I install a demoshop as your demoshop shows? Please check!
ah, I give up… 4 hours on this without success and the menu also have blue background as your demo not have. Please send a link to EXACT same style as your demo shows.
Hello @Mrnicoo,
I’m really sorry for the inconvenience caused by my late reply. We actually need to install the demo again, as there are issues with your import process. For that, I need your site’s credentials. I hope you understand.
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Ok, no problem, that happens sometimes. let me know where to send them?
Ok I sent them here: https://themeforest.net/user/pt-support2
Hello @Mrnicoo,
Sorry I did not received any logins on the email. Can you please share create the new ticket on our support forum so I will check and the issue and solve it on your site directly. Send the logins through the support forum.
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ok, done. Thanks. Feel free to remove my installation compleatlly if needed. No problem!
Hello @Mrnicoo,
Ok thanks for contacting us. We will check the ticket and reply you with solution ASAP.
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I’m having an issue with the FAQ – set up via Theme Options. I have 24 FAQs and 9 categories. Using Infinite Scroll the FAQs so not load past the bottom of the side bar and if you click one of the bottom categories in the filter, the FAQs don’t load and the content area is blank. I’m not sure how else to report this – my support has expired but this used to work fine so it would be good if you can check its not a bug.
URL of the page if it helps https://shorturl.at/sc1Ew
Hello @Jennyhannigan.
Yes, this is the default functionality of the infinity scroll, until the faqs not loading completely on the page, the filter will not show the faqs on the page. You have to load all the faqs at a time on the page load then filters will work fine.
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Hello, Could you please reset all my licenses? I am closing these websites and will use the licenses on other sites. Thank you,
Hello @fatihemregunes,
I have reset one of the license for you. The other one is already activated on the live site so you can not use that license code for another live site or domain.
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Hi, I was working locally and put license code there, right now i am trying to use it in my website and its not working.
Can you please send me new license number.
Thanks
Hello @mtakram,
I have reset the theme purchase code for you. Now you can use the same purchase code for the new site to activate the theme again.
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Hello, I accidentally installed the site on a subdomain. Can you help me reset my license
We request your urgent support
Hello, @kiswahj,
I have reset your purchase code. Please try to re-register the theme again with the same purchase code on your desired domain now.
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I have changed my website domain name, please help me activate it again.
Hello, @alohasmartphonedn,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
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