131 comments found.
On the Shop page, under the theme options, I had selected “Category Page Description” in the “After Loop Elementor Templates” setting. However, the value is no longer displaying. Could you please guide what might be causing this issue, as it appeared unexpectedly?
Support Center: https://9theme.ticksy.com/
How do I disable the error logs? It is filling my hosting storage very fast.
WordPress Error Logs Add the following to your wp-config.php file to disable debugging and display:php define( ‘WP_DEBUG’, false ); define( ‘WP_DEBUG_DISPLAY’, false ); @ini_set( ‘display_errors’, 0 );
How can we add a CAPTCHA key for client comments on the product detail page?
My apologies — after updating the theme, the CAPTCHA option is now appearing under the review section on the product detail page. Could you please guide me on how to enable or disable it? It is currently displaying the message: “ERROR for site owner: Invalid key type.”
Support Center: https://9theme.ticksy.com/
Issue resolved, it was due to some other plugin.
ok
I’ve been using your theme for a while, but I’ve run into a critical performance issue. On one of my sites, the PHP-FPM processes are constantly hitting maximum range, causing the site to go offline multiple times a day.
I have already tried increasing pm.max_children and other PHP limits to very high values, but the theme still exhausts all resources until the server fails. It seems like there might be a script bottleneck or a loop causing this.
Since my official support has expired, could you point me in the right direction? Are there any known issues with specific plugins or heavy cron jobs integrated into the theme that could cause this resource spike?
Thanks in advance!
Hi
Theme updated, please update theme and plugins. This is an important update, please do not proceed without creating a full backup.
i have performed the update, now is even worser! Please fix this issues otherwise I am forced to change the theme. it causes lot of problems, even to other clients I have hosted in same server. Because of high process loading, it collapse the whole server!
If you give me an emailadresse I will send you the errors!
We didn’t find any issues in our server tests; we recommend you seek advice from your server administrator. If you are using LiteSpeed Cache, there will be significant server-side adjustments required, as it is known to have some chronic issues with WooCommerce.
You can use the message box on our profile page.
Tenemos 6 Licencias y debemos carmbiarle el nombre [CATEGORIES] del Menú del Header. Por favor nos pueden ayudar. Los muchachos de soporte nos enviaron un plugin; pero necesitamos personalizar el nombre
Hi
Support center: https://9theme.ticksy.com/
Tenemos 6 Licencias. ¿Como puedo saber cuales estan activas y cuakes ya fueron usadas?
Support Center: https://9theme.ticksy.com/
hello, Could you please remove my existing licence from the existing domain for this template – Electron, so that I could use it on another domain, thank you.
done
thank you. please check the error for AUTO UPDATE add on error…I want to receive updates, would be good to load this add on , too.
Eklentinin geçerli bir üst bilgi bölümü yok.
Kurulum paketi https://electron.com/documentation/plugins/envato-market.zip üzerinden indiriliyor…
Dosya indirilemedi. cURL error 60: SSL certificate problem: unable to get local issuer certificate
Support Center: https://9theme.ticksy.com/
it asks an extended support. Is that mean that I cant get update, If I dont pay ? ””Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”“
Hicimos una solicitud de soporte tecnico sobre las tabs adicionales de P & Q y recibimos una mala respuesta con información muy vaga al respecto. ¿Por favor nos pueden ayudar? ticket/4518950/
Hi,
The response you received was sufficient. If you are using a different language, the translation may have been incorrect. You can request a detailed response from our customer support team.
Docs: https://wordpress.org/plugins/customer-reviews-woocommerce/ https://help.cusrev.com/support/homeHi, I’ve been waiting a week for my ticket to be resolved but nothing, I have to go online with the site and I’m still waiting… is it possible to get answers? Private Ticket #4512811
Hi,
You were offered a paid position, and you declined and made a different offer. Due to our busy schedule, we can’t negotiate an offer we haven’t already reached an agreement on. We don’t have time for special assignments right now, and we’ll be very busy for about a week.
Hi, I am having this error after installing the demo content. Some sections of the pages are shot showing. How can I resolve this?
‘).appendTo(’.electron-tab-wrapper[data-id=”1a93c288”] .electron-swiper-container’); wrapper.find(’.electron-loop-product’).each(function(){ $(this).addClass(‘swiper-slide’); }); const mySlider = new NTSwiper(’.electron-tab-wrapper[data-id=”1a93c288”] .electron-swiper-container’,options); jQuery(’.electron-tab-wrapper .electron-swiper-container’).each(function(){ jQuery(this).css(‘height’,’auto’); var height = jQuery(this).css(‘height’); jQuery(this).css(‘height’,height); }); jQuery(window).resize(function(){ jQuery(’.electron-tab-wrapper .electron-swiper-container’).each(function(){ jQuery(this).css(‘height’,’auto’); var height = jQuery(this).css(‘height’); jQuery(this).css(‘height’,height); }); }); });
I realized this is caused by the Bluehost plugin. How can I activate this plugin and not have the error since I need it for managing my site?
Hi,
Support center https://9theme.ticksy.com/when is the update.
Can you create the same https://www.dienmayxanh.com/
Hi
Please get support from an expert for your special requests, updates are limited.
El tema es excelente
Thank you!
El código de Compra NO llegó al correo. El theme tiene mas de un año y no lo hemos instalado. No podemos pedir Soporte tecnico porque nos solicita el Código de compra. ¿Por favor nos puede indicar el código de compra?
Hi
You can find purchase code on your envato Profile – Downloads – Items part
Me esta pidiendo una licencia que nunca me llego al correo. Donde la puedo enconrrar por favor?
Hi
You can find purchase code on your envato Profile – Downloads – Items part
If you need help please read docs and open a ticket
I regret renewing the support service, as the experience so far has been quite disappointing.
replied
My previous website was https://ejeex.com; I am going to change it to https://aoebd.com/. Do I use the same purchase key there? Or what is the way to change this? Let me know
Another question : How can I use the theme for my multiple websites?
Hi
1 license is required for each site, you can purchase a new license by adding the product to the cart again.
Can you please change to https://aoebd.com/ from https://ejeex.com. please because this domain I’m not using anymore ejeex.com
ok
Hello, Why is the Save button on Account details and Password change page disabled?
Hi there,
Thanks for reaching out.
We didn’t change or remove anythign in the Account Details. Both ” Save changes ” and ” Password Change ” buttons are available in the Account settings. We also took a screenshot for you: https://prnt.sc/l9dJmMqa2Ub4
Thanks
Hi, yes, the buttons are visible, but they are inactive (disabled) and don’t respond when clicked.
Hey,
To be able to have a closer look, please open a ticket on our support desk and our support team will gladly look into it for you.
https://9theme.ticksy.com/Thanks
I have submitted a ticket.
Hey,
Thank you. Our support team will address your issues/questions asap.
Have a nice weekend ahead 
Hi.
The support replies are very slow. Its been 5 days and my issue is still not acknowledged nor resolved.
I regret renewing the support service, as the experience so far has been quite disappointing.
replied
hello sir after last update theme have problem and give error please fix it
Warning: foreach() argument must be of type array|object, false given in /home/u128218395/domains/matiexstore.com/public_html/wp-content/themes/electron/woocommerce/init.php on line 3061
Warning: foreach() argument must be of type array|object, false given in /home/u128218395/domains/matiexstore.com/public_html/wp-content/themes/electron/woocommerce/init.php on line 3061
Hello there,
We just made multiple tests on our local server but couldn’t run into such issue. Please make sure you’ve updated your Electron Elementor Addon plugin too, after updated your theme.
Thanks
what you mean addon?
Please check your site now. There were unused product attributes selected in fast filter in Theme Options > Shop Page > Fast Filter. We removed those unused attributes and all is done.
Thanks alot now all fixed
You’re welcome.
Have a nice day! 
Hello! I want the product title to be displayed on smartphones above the product gallery
Xiaomi Redmi Pad 6GB
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
I have using the team for years but lately i get error like this every 2 days…why is it so, I have update the team on my website too…mostly is is not just the electron plugin I delete and restore through ftp…most of the plugins seems to be behaving like this..find below the error
[01-Jul-2025 08:18:35 UTC] PHP Fatal error: Trait “Elementor\Electron_Helper” not found in /var/www/wptbox/wp-content/plugins/electron-elementor-addons/classes/class-customizing-default-widgets.php on line 16
[01-Jul-2025 08:18:35 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the woocommerce domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/wptbox/wp-includes/functions.php on line 6121
[01-Jul-2025 08:18:37 UTC] PHP Fatal error: Trait “Elementor\Electron_Helper” not found in /var/www/wptbox/wp-content/plugins/electron-elementor-addons/classes/class-customizing-default-widgets.php on line 16
Hi there,
The latest version of this theme is 1.2.6 and and please make sure you’ve updated your theme and also make sure you’ve updated your Electron Elementor Addon plugin AFTER updated your theme.
Thanks
Unfortunate it still gives this same errors after updating, I had update it to 1.2.6 through evato market plugin a day before…but this morning i just got this error
You should also update your Electron Elementor Addon plugin too, after updaated your theme. If you still get the same error even after updating that plugin, please post a message to the folllowing email address with your site credentials:
help@ninetheme.comOkay I have a email to help@ninetheme.com with the credentials,,I have also attach snapshots with of my theme that is update…1.2.6 and update snapshot of all plugins and electron elementor addon plgin that has been updated
Sure, we also replied you and shared you a screenshot from your own site and we couldn’t see any issues on your site. https://tinyurl.com/2bdgq526
FYI, before we replied you, we also made a couple of tests on our local server and all is working as well.