Discussion on Masterstudy - Education WordPress Theme

Discussion on Masterstudy - Education WordPress Theme

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Dear MasterStudy Support Team,

We are planning to use MasterStudy LMS for our university and have a critical requirement for access control.

We need a way to display a warning message to students attempting to purchase a course not recommended for their Major, instead of completely blocking the purchase.

Required Logic: If Student Major not equal = Course Major, display this non-blocking warning:

‘⚠️ Warning: This course is not optimized for your Major. You may proceed with the purchase, but it is not formally recommended.’

Your answer is essential for our platform selection.

Thank you,

Hello there!

Thank you for reaching out and considering MasterStudy LMS for your university’s platform. We appreciate your detailed explanation of the access control requirement.

Unfortunately, MasterStudy LMS does not currently have a built-in feature to display a non-blocking warning message for students attempting to purchase courses not recommended for their Major, as described in your logic. Not sure if similar ready-made LMS systems may offer this specific functionality either.

However, this feature can be implemented through custom development. The Digital Agency would be happy to assist you in creating a tailored solution to meet this requirement. You can contact them by the button Hire Us below.

If you have any further questions or need assistance, please don’t hesitate to reach us out!

Best regards,

I bought this theme, but didn’t get the Slider Revolution plugin license key.

Hello there!

Thank you for purchasing our theme and reaching out about the Slider Revolution plugin license key. The Slider Revolution plugin is included with our theme under an extended license, which means it’s fully integrated and activated within the theme itself. You don’t need to insert a separate license key to use it.

If you’re experiencing any issues with Slider Revolution or need help setting it up, please let me know or submit a ticket with more details. We’re here to assist!

Best regards,

Hi, I need some customization for the certificates. I created an ID field in the user registration. I used the theme’s form editor. I tried to insert or replace it with the student ID, but it didn’t work. My client wants to pay for this customization, and we’d also like to know if a second page, or the back page, can be generated for the certificates to display more text.

Hello there!

Thank you for reaching out about customizing the certificates.

To achieve the integration of the student ID field for certificates, custom development will be required. I recommend contacting our Digital Agency at https://stylemix.net/?utm_source=themeforest&utm_medium=08_07_2022&utm_campaign=hire_us . They’ll be happy to create a tailored proposal for your specific customization needs.

If you have any further questions or need assistance, please don’t hesitate to reach us out!

Best regards,

Hi Team, i have a domain where i want to stop the licesne in. It was a test site and now that installation is not available anymore.. can you please help me?

Hello there!

Thank you for reaching out about deactivating the license for your test site. To assist you with this, could you please provide the domain name of the test site where the license needs to be deactivated? This will allow us to locate and deactivate the license on our end.

Best regards,

Thank you for replying. My current domain seems to be logosconsultancy.com

Thank you for providing the domain details. I have successfully deactivated the license for logosconsultancy.com on our end. You should now be able to activate the license on your new domain.

Please check it and let me know how it goes.

Best regards,

How can I protect the content, specifically the videos ?

Hello there!

Thank you for reaching out with your question.

For videos hosted on YouTube or Vimeo, you can enable the MasterStudy Player to add a layer of protection by following the settings outlined in our documentation: https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-settings/course-player#use-masterstudy-player-for-videos-from-youtube-and-vimeo .

For other cases, unfortunately, there isn’t a built-in solution for content protection in MasterStudy LMS at this time. You might consider using third-party plugins designed for content protection.

Thank you for your patience, and we’re here to help!

Best regards,

I would like to ask one thing, does your theme support integration with Razorpay ? because i want to use payment gateway for razor pay , as paypal or stripe arent suported in my area. Please reply soon.

Hello there!

Thank you for reaching out with your question about Razorpay integration.

By default, the MasterStudy theme does not directly support the Razorpay payment system. However, the theme is fully compatible with WooCommerce, which supports Razorpay through the official Razorpay for WooCommerce plugin, available at https://woocommerce.com/products/razorpay-for-woocommerce/ .

For guidance on setting up WooCommerce with MasterStudy LMS, you may find our documentation helpful: https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration . This guide covers the integration process and related settings to ensure a smooth setup.

If you have any further questions or need assistance, please don’t hesitate to reach us out!

Best regards,

WooCommerce has flagged over 10 of your WooCommerce files as out of date. Some are very old and I’m now having issues with my cart after the latest Woocommerce update. Example: masterstudy/woocommerce/cart/cart.php version 7.9.0 is out of date. The core version is 10.1.0 How to update these? My cart isn’t working properly anymore! Thanks.

I just sent a message using that form. For anyone else with this problem, I contacted Woocommerce and they found the culprit: select2.full.min.js I setup a test site with a different theme that didn’t call for that file and it work. Since, I added some code to disable that file from loading on my checkout page and it worked. Not a permanent solution, but at least checkout is working again.

Thank you for sharing the details about the issue with select2.full.min.js and for letting us know about your temporary workaround. We truly appreciate your effort in identifying the culprit.

I’ve passed your case along to our development team for further investigation. They’ll work on addressing this issue, and we’ll include a fix in one of our upcoming updates. We’re sorry for the inconvenience this has caused and are committed to resolving it as soon as possible.

If you have any further questions or need additional assistance in the meantime, please don’t hesitate to reach out. Thank you for your patience and understanding!

Best regards,

I wanted to let you know that yesterday, we released an update that includes new WooCommerce templates.

Please try updating your theme to the latest version and test your specific case to see if the problem has been resolved.

If the update does not solve the issue, please submit a support request through our contact form at https://themeforest.net/user/stylemixthemes. Include details about the problem, screenshots if possible, and your WP-admin credentials to help our team investigate further.

We’re here to ensure everything works smoothly for you. Let us know how it goes!

Best regards,

I was trying to create a type of test or quiz where students should write a 250-word essay within 40 min. The assignment function offers the ability to submit a writing essay, but I cannot use the settings to time it during a live exam or quiz.

Hello there!

Thank you for reaching us out!

The quiz feature in MasterStudy LMS doesn’t have an open-ended question type, like for a timed 250-word essay, by default.

You can vote for this idea on our feature request board here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms/20913 . Just add your comment and vote for it! The more votes it gets, the faster our product managers will look into adding this feature.

Let me know if you need help with anything else!

Best regards,

ennyb

ennyb Purchased

AFTER GETTING YOUR TRUE VIEW, YOU REPLIED ME WITH THIS.StylemixThemes, the author of Masterstudy – Education WordPress Theme, has replied to your review:

Thank you for your feedback. The theme includes all features advertised in the item description:

1. The Course Builder/Player logo can be changed directly in the LMS settings.

2. Certificates are available—please enable the Certificate Addon included in the theme package.

3. PDF files can be uploaded as attachments (please ensure your server allows PDF uploads).

4, 5, and 6 (AI Lab, Grade settings, advanced reports/analytics) are not listed in the theme description. These are optional enhancements available through the membership upgrade, but they are not required for the core LMS functionality.

HAVE YOU FORGOTTEN YOU TOLD ME ALL THESE ARE PREMIUM OFFERS? IF YOU HAVE CHANGED YOUR MIND, SEND ME A LINK OF VIDEO OR STEPS TO ACHIEVE THIS AND NOT YOUR MEMBERSHIP WAY OF ESTORTING PEOPLE VIA THEMEFOREST

Hi еруку,

I’m so sorry you’re feeling upset, and I want to help make things better! Let’s go through this step by step, like a fun adventure, okay?

1. We really want to help you change the logo, but we need a picture (like a screenshot) to know exactly where you want it changed. We asked it a few times, but we haven’t recieved your response yet. The Course Builder doesn’t have a logo by default, so please send us that picture, and we’ll figure it out together!

2. Certificate Builder or Certificate feature are already part of the theme! You can turn on the Certificate Builder and start making cool certificates. Here’s a super easy guide to help you: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/certificate-builder . Just follow the steps, and you’ll be creating certificates!

3.You can add PDF files or other materials to your courses and lessons, and it’s super simple! Here’s a guide to show you how: https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/course-and-lesson-materials .

4. You’re right, we did mention that things like AI Lab, Grades, and advanced reports aren’t in the basic packet of the theme. Those are special extras that come with the MasterStudy LMS Pro Plus plugin, which is purchased separately. We never said they were part of the main theme, so we’re not trying to trick anyone! If you want those, you can check them out on ThemeForest, but the main theme still has tons of cool stuff to use.

If you send us that screenshot for the logo, we’ll help you!

Best regards,

ennyb

ennyb Purchased

Available in Pro Version Logo Upload Image URL Upload

Available in Pro Version

Thank you for reaching out and sharing your concerns. We’re truly sorry for any frustration you’re experiencing, and we’re here to help resolve this promptly. There’s absolutely no intent to mislead, and we value your trust in our product.

The MasterStudy theme includes a comprehensive set of addons at no additional cost, including:

Certificate Builder Email Manager LMS Forms Editor Zoom Conferencing Assignments Drip Content Group Courses Live Streaming Course Bundle Point System Media File Manager SCORM Trial Courses Statistics and Payout Online Testing Multi-instructors Google Classroom Udemy Importer Prerequisites The Gradebook

If you’re unable to activate the Certificate Builder addon or any of the others, it’s likely due to the MasterStudy LMS Pro plugin not being updated or properly installed. This plugin is included in the theme package at no extra cost and is required to enable these addons. To ensure you have the latest version, please check the changelog for the theme and its plugins here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog .

To assist you further, we’d greatly appreciate it if you could submit a request through our ThemeForest contact form at https://themeforest.net/user/stylemixthemes . In your message, please include a detailed description of the issue, screenshots showing where you would like to change the logo in the Course Builder and valid WP-admin credentials.

This will allow our support team to quickly investigate and resolve the issue for you. We’re committed to ensuring you can fully utilize all features of the theme and appreciate your patience.

Please let us know if you have any other questions or need further assistance in the meantime.

Best regards,

Please note, I have a theme license on two sites.

One of them no longer exists and I can’t access it.

I’d like to remove the registration on this site so I can use the license on another, but I can’t reach support.

Hello there! We have removed mentioned domain. Please try to activate the license.

Best regards,

Thanks!

You are welcome. Please let us know if you have more questions.

Best regards,

I created a Ticket three days ago, and have gotten no response. Can you please look into the ticket and get back to me. Ticket #Z98624

Still haven’t gotten any response, it’s been another 12 hours +

At this point, I want a refund on my Support payment. If your support is busy, and you’re charging people to pay for support, then hire some talented staff. And don’t reply to my support with rushed responses; like clear your cache, trouble shoot for plugin conflict. Some of us have been working with Wordpress for a long time, and we normally do these basic troubleshooting steps before submitting a ticket, because there could be something actually wrong with the coding of your theme.

It’s been now over 10 days. Very disappointed with your support and service. I had such high hopes for your theme.

I sincerely apologize for the delayed response and the frustration you’ve experienced with our support process. We understand how disappointing it is when things don’t work as expected, especially given your high hopes for our theme and your expertise with WordPress.

I’ve asked our agent, who will prioritize it and investigate the issues thoroughly. To help us resolve your concerns more efficiently, could you please update your ticket with valid WP-admin credentials, as the previous ones are no longer functional? Additionally, if you have any caching plugins active on your site, your permission temporarily disabling them would assist us in diagnosing any potential issues with the theme’s coding more quickly.

We’re committed to addressing your concerns promptly and ensuring a positive experience with our theme. Please let me know if there’s anything further I can assist you with in the meantime.

Best regards,

By buying your plugin will I have to all addons for PRO and Pro Plus? Email branding, AI LAB, GRADES…

Hello there!

Yes, if you purchase the MasterStudy LMS Pro Plus plugin, you’ll get access to all addons, including Email Branding, AI LAB, GRADES, and more.

Just a heads-up: the MasterStudy theme and the MasterStudy LMS Pro Plus plugin are sold separately.

Also, we’d like to highlight that we offer special deals for theme users looking to upgrade to MasterStudy Pro Plus—check out the details here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-pro-plus/upgrade-to-pro-plus-for-free.

Feel free to explore and let me know if you need help.

Best regards,

Can you manually enroll students and register instructors from the backend?

Hello there!

Yes, you can enroll to a course manually in the Manage Student section https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/manage-students-by-admin

To register instructors you can in the Users section.

Feel free to explore and let me know if you have more questions!

Best regards,

Hi, I’d like to know if your system supports multi-instructor courses. Specifically, can a single course be assigned to multiple instructors? If yes, do all assigned instructors have full access to the course curriculum (quizzes, assignments, lessons, meetings, etc.) and are these items visible in their dashboard menus, not just within the course itself (single course page)? Will they also have access to students enrolled on that course, and see their marks? Thanks.

Kindly please add your suggestions to the idea I shared with you earlier here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms/23671. Our product managers will take your input into account during their research on expanding this feature.

Feel free to leave your thoughts in the comments—every voice helps!

Best regards,

It only has 13 votes, since this is a very important feature is there by any chance that you develop it even if it has only 13 votes?

While we’d love to add every requested feature right away, unfortunately, our limited resources mean we have to prioritize based on popularity. Requests are reviewed in that order, so the more votes, the faster we can move. If this is an urgent case for you, I’d suggest reaching out to a Digital Agency—they can offer custom paid solutions tailored to your needs https://stylemix.net/?utm_source=themeforest&utm_medium=08_07_2022&utm_campaign=hire_us .

Feel free to let me know if you more questions!

Best regards,

Hello i would like to ask before buy the theme, if i decide to buy the one in your own website, it will work with your theme ?

Hello there!

Thanks for reaching out before making your purchase!

If I understood correctly, you’re considering buying the MasterStudy theme and the MasterStudy Pro Plus plugin. Yes, combining these products will definitely work together and can help you create an even more effective educational platform.

Plus, we offer some great deals for theme users looking to get the MasterStudy Pro Plus plugin—check out the details here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-pro-plus/upgrade-to-pro-plus-for-free.

Feel free to explore and let me know if you have more questions!

Best regards,

ennyb

ennyb Purchased

Its so unfortunate that you dodge core questions, provide answers to questions i have not asked you. 1. I am selling courses, not milk, How do I change product category to course category? 2. Why is the course builder carrying your logo? why am i unable to upload my own logo as the course bulder logo? 3. Why cant i issue certificate, why must i be a member to your organization to issue certificate, after buying theme from you? 4. why cant i move from lesson 1 to lesson 2, without going back to select it? or is that a premium feature too? 5. after getting a paypal account, how can i automate it for payments without using order-completed manually?

Hello there!

I’m sorry you feel our responses haven’t addressed your core questions—I apologize for any confusion. You can upgrade to our paid support service at any time, where our team can assist with all your configurations. On this platform, we can only provide general guidance without diving into individual settings, and please note that support is a paid service.

Let’s address your questions as best we can:

1 If you’re using WooCommerce, you can modify product categories under Products > Categories in your WordPress dashboard. However, please note that courses aren’t standard products— they’re designed for sale on a dedicated Courses page (e.g., https://masterstudy.stylemixthemes.com/classic-lms-elementor/courses-archive/). This separation helps students find courses easily, so course categories might not appear on the Shop page.

2 We don’t have our logo set in the Course Builder by default. Could you please send a screenshot showing where you’re seeing it and where you’d like to upload your own logo? That’ll help us clarify.

3 Could you specify the issue with issuing certificates? Is not downloading when you click “Download” in the My Certificates tab? Let us know more details!

4 I’m not entirely clear on your concern. Are you trying to move to the next lesson after completing Lesson 1, and getting an error with the “Next” button? This is a default MasterStudy feature— you can progress by clicking “Next” or via the Curriculum section. If it’s not working, please provide more details.

5 Typically, online payments via PayPal automatically update the order status to “Completed.” If this isn’t happening, you might try a third-party plugin like “Auto Complete Orders for WooCommerce.” Please note that MasterStudy doesn’t control WooCommerce orders— that’s handled by WooCommerce itself.

For a deeper dive into your setup or to resolve these issues, I strongly recommend upgrading to our support service. Feel free to reach out at https://support.stylemixthemes.com/tickets/new with screenshots or more details—we’re here to help!

Best regards,

I have raised a ticket to resolve some issues im facing. I still have not received any response regarding it. Would appreciate some help with this.

Ticket Number – #Z98061

Hello there!

Thank you for reaching out.

We apologize for the delay in responding—our team was unavailable due to national holidays. Normally, our support team aims to reply within 2 working days. Your ticket is now at the top of our queue, so you should receive a response very soon.

Feel free to contact us if you have further questions.

Best regards,

I have agreements with other schools. They want to automatically log in and access courses with a WordPress API key. How can I handle this in the theme section?

Hello there!

Thank you for reaching us out!

Currently, MasterStudy LMS doesn’t have a built-in option for this kind of automatic login via API key within the theme section. This would require custom development to implement. If you or your partner schools need assistance with this, we recommend reaching out to a Digital Agency through our “Hire Us” button on the StylemixThemes website. They can help tailor a solution to fit your needs!

Feel free to contact us if you have further questions.

Best regards,

I have multiple schools and students. I want to re-enter the 47 courses I created into a different school category, but uploading the courses and curriculum each time is difficult. How can I duplicate the curriculum without re-uploading it?

We are planning to introduce a built-in course import feature in the future; however, we are unable to provide a specific timeline for its implementation at this time.

If this is an urgent requirement and you cannot wait for this feature, I recommend reaching out to our Digital Agency team at https://stylemix.net/?utm_source=themeforest&utm_medium=08_07_2022&utm_campaign=hire_us. They specialize in providing custom solutions tailored to your needs and can assist with your request.

Should you have further details or require additional support, please feel free to reach us out. We are committed to supporting the growth of your multi-school setup.

Best regards,

ennyb

ennyb Purchased

I cant seem to upload courses IN PDF, it appears to be a premium feature. I really dont understand why then is this theme for sale, if i cannot upload a course in pdf?

ennyb

ennyb Purchased

Thank you, the pricing works. However, the link you sent to me for certificate builder is empty, THIS DOESNT WORK. If I got this right, you’re using WooCommerce and want to switch product categories to course categories. You can manage that in WooCommerce settings under Products > Categories. For course category instructions, check out https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/courses-category. THIS DOESNT WORK. KINDLY SHARE APPROPRIATE LINK.

ennyb

ennyb Purchased

DOES GET COURSE ONLY WORK WHEN IT IS A PAID COURSE?

Hi there!

Sorry, there was a dot at the link end. Try the link https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/courses-category

Yes, the course is accessible if you activate One-time purchase feature, even it is free one. For free courses, you can just set 0 price.

Best regards,

Hi, in your recent version of theme there is a major issue. It doesn’t work with Paid Membership pro plugin and it has stopped all of our payment and lost 100s of dollars because of this. Upon contacting to PMPro support they said masterstudy didn’t updated template and it’s stopping to work the PMPro.

Please fix this ASAP!!!!!

Hello there!

Thank you for your feedback and for bringing this issue to our attention.

All templates in MasterStudy have been updated to their latest versions to ensure compatibility with Paid Memberships Pro. Could you please double-check that both the MasterStudy theme and its plugins are updated to the most recent versions? You can verify the latest versions in our changelog here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/extra-materials/changelog

Once you’ve confirmed everything is up to date, please let us know if this resolves the issue.

Best regards,

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