57 comments found.
Dear Support Team,
After the update of plugins and theme i am facing the below mentioned error during the booking of appointments
” Required “nonce” value is not here, please let the developer know.”
Can you please tell me why it is that and how i can fix it?
https://fiona-dent.co.uk/bookings/Hello,
The “Required nonce value is not here” error means the form submission failed the security check. This happens when a caching mechanism (like a plugin, your host’s server, or a CDN) stores an old version of your booking page that contains an expired or missing nonce value. When a user tries to book, the system receives the old, invalid nonce and rejects the request.
Clear Caching Plugins: Go to your WordPress Dashboard and find the settings for your caching plugin. Many hosting providers (like SiteGround, Bluehost, WP Engine, Kinsta) have their own caching mechanisms (sometimes called Varnish or Memcached). Log into your hosting control panel or use any specific host plugin to clear this cache as well. Please deactivate all plugins except the booking plugin. If the error is gone, reactivate the plugins one by one, testing the booking process after each activation, until the error reappears.
Regards
Theme Options is not working and we need to update the header and footer. Can you please pass this onto Sophie Benett. Thank you.
Hello,
Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Thank you 
Warm welcome!
Hi Mira, I lodged a ticket to fix the problem of the phone number on the header wrapping around on 2 lines but Tamara wouldnt help me. Are you able to help me please. We’ve already renewed support twice for this theme.
I finally figured out how to get the phone number on one line! Yay… I had to use Simple Custom CSS and JS plugin by SilkyPress.com to modify the CSS as the Appearance > Customise > Additional CSS feature did not work. Then I used the browser inspect tool to modify both the offset and the column width with respect to the third header column where the phone number is displayed. Now it displays on one line instead of two.
https://postimg.cc/FfLxGsZWSee https://www.holisticblissbodywork.com.au
It’s not a great theme but it does the job. When we upgrade it we’ll definitey use a theme based on Elementor as WPBakery is terrible by comparison.
Documentation URL gives 404 – Not found.
Hello,
Thanks a lot for pointing this out! We have fixed it already – https://massage-therapist.ancorathemes.com/doc/ We hope that all our customers will be this attentive!
Have a nice one!
Regards.
Hello , we would like tro ask if your theme has the latest version of wpbakery ( 7.7.2 ) and slider revolution ( 6.7.15) ? thanks
Hello,
Thank you for your interest in our theme!
Sure. The theme includes Themerex Updater plugin allowing you to update WPBakery, Slider Revolution and all bundled plugins to the latest version directly in the Dashboard. Please review this guide: https://massage-therapist.ancorathemes.com/doc/#theme_update
Regards.
Hello, I am interested in the theme but I have one question. When I tried to book in the demo it is asking me to login. Can booking be done on the theme without login?
and is there gift certificate?
Hello,
Thank you for your interest in our theme!
The booking is facilitated with Booked plugin. You have the option to choose between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment. – https://prnt.sc/10zt3jt
As for Gift card option, you may use the corresponded extension of WooCommerce. Please review the details – https://woocommerce.com/products/gift-cards/
Regards.
I am fairly need to webdevelopment. Where is the documentation or some guide to installation and setup?. I only have a blog post and problems with installing the css in wordpress
Hello,
Thank you for contacting us!
Our template has a simple One-click demo data import tool. It allows you to get a precise copy of our demo website, in case the theme is installed properly. Here is the documentation file – https://massage-therapist.ancorathemes.com/doc/#installation
We will need to access your website dashboard and files on your server to check this issue. Please provide your website login details in your support ticket at https://support.themerex.net/ticket/65802- our support team will be glad to assist you with your request.
Thank you!
Hi, i found some problem in mobile menu dropdown section. Previously, it was fine. But, nowdays, If we click any dropdown menu in mobile. We need to click again and again. It’s not showing dropdown subsection menu with single click. Please solve this problem. Please check this theme in mobile version and click submenu section.
Hello,
Thank you for contacting us!
Our Tech support team will gladly offer you a fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Is it possible to do booking only with payment? Also theme didnt updated since October, will here be new updates for theme or you dont support it anymore?
Also can I use images from theme?
Hello,
Thank you for your interest in our theme!
1) The template includes Booked Appointment plugin. To add payment capabilities to the plugin you need to activate ‘Payments with WooCommerce’ addon that is included in the package. Our Support Team will provide you with the instructions on how to do it. Just submit a support ticket at https://themerex.net/support/ right after the purchase.
2) Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: https://massage-therapist.ancorathemes.com/doc/#theme_update
Currently, we are planning a new release, but the testing process will take some time. Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
3) All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import. Our Tech Support team can send you the list of image IDs from depositphotos.com, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Got some problem after installing and some questions. Support helped me to fix all the issues I got. Also very nice theme what anyone can use even without coding, but if you know it, you will be amazed of it even more. I would recommend it 10/10
Hello,
Thank you so much for your feedback! We are so happy you enjoy our theme and really appreciate you taking the time to share your experience with us. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Have a great day!
One cannot book an appointment on your appointment page without an account why?
And do visitors create an account in order to book an appointment?
http://massage-therapist.ancorathemes.com/appointment/Hello,
Thank you for contacting us!
The Booked plugin allows choosing between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment – https://prnt.sc/vtk7px
Regards.
Thank you very much for your reply…Best regards
Hi, I work for my client and I need add two fonts. I follow instructions at “Design” -> “Fonts & Colors” -> “Fonts” I added two fonts from Google “Volkhov” and “HindMadurai” but they are not displayed at list at “Typography settings”. I follow how is added “Amadaeus” font and instruciton but without succes, font is not shown at Typography.
Any sugestion?
Ah I found it at functions.php in parent theme
massage_therapist_storage_set(‘required_custom_fonts’, array( ‘Amadeus’, ‘Volkhov’ ) );
Still font is not properly loaded, You can see details at image:
https://drive.google.com/file/d/1xizmJtHfZAjGFHBilF8P9I42vaDKt9ez/view?usp=sharingHello,
Please check this tutorial: https://ancorathemes.ticksy.com/article/14776/If you still have issues, please submit a ticket at https://themerex.net/support/ – our team check that and assist you.
Thank you in advance.No, this did not helped me. I have child theme and said “you can add your own font” I follow instruction and add it. When I set that font, does not work ^^
I contact support over ticket. Tnx
Hello, where I can change adress and phone in header and footer? I can’t find it. Now is in information “775 Westminster Avenue Brooklyn, NY and Call on us”. Thanks, Michal.
Hello, thank you very much. I still have a request. I still can’t change the background of “woman” in the “who i am” section and icons including url links in the “swedish massage, therapeutic massage …” section. Could you please give me further advice? Thank you, Michal.
Hello Michal,
You may change this image in Row settings> Design options: https://prnt.sc/rmpzaq Best regardsHello. I want to use a biggest text on on my website. On laptop and on mobile the text is very small. How can I do this. Thank you
Hello,
Please provide us with your website URL in support ticket at https://themerex.net/support/ – our team check that and assist you.
Thank you in advance.Hi, is it possible to change the theme main colour?
Hello,
Thank you for your interest in our theme.
Sure, you can change main color in Color scheme editor:
http://massage-therapist.ancorathemes.com/doc/images/theme_options_color.pngBest regards
I can’t change logo image at Home page and Footer despite I having upload my logo to Main logo of Header in Theme Options. Please help me to fix it!?
Hello,
Please make sure that there is no demo logo specified directly for your Homepage in Pages> Home> Edit> Post options
If you still have difficulties with that, please submit a ticket at https://ancorathemes.ticksy.com/ – our support team check and assist you.
Thank you in advance.
Fantastic theme and amazing support. Highly recommend Ancora Themes and this template.
Hello Neotek,
It has been a pleasure to help you. Thank you so much for your nice words
Just renewed support with ThemeREX but the process is extremely confusing. I have lodged a ticket but it didn’t show your themes or say Ancora Themes or anything like it normally does. Can you please guide me?
Hello,
Thank you for contacting us!
You need to sign in first at https://support.themerex.net before submitting a ticket: https://prnt.sc/16c0v9y
Could you please provide your ticket ID? I will check it.
Regards.
TICKET #44327. Thanks
Hi Christine, still no response. In the past the support has been timely. not so now, I really need some issues with the theme fixed. Can you please ask someone to respond to the following tickets: 44327, 44521, 44523, 44525. Thank you.
Thank you. Support is onto them now
How do I get a refund please?
Hello,
We have found no tickets from you. Could you please submit a ticket at https://ancorathemes.ticksy.com/ specifying issues or questions you have, we’ll be more than glad to assist you.
Thank you in advance.
How do I get a refund please?
Hello,
We have found no tickets from you. Could you please submit a ticket at https://ancorathemes.ticksy.com/ specifying issues or questions you have, we’ll be more than glad to assist you.
Thank you in advance.
Hello ! We just install clear Wordpress and your theme with all plugins and after installing demo data we receive some error messages on website..
php 7.2
Warning: A non-numeric value encountered in /homepages/11/d176834080/htdocs/massagemimico/wp-content/themes/massage-therapist/fw/core/core.reviews.php on line 210
Hello Natalya,
Thank you for choosing our theme and contacting us!
Your support ticket was already replied.
Please check it.
Thank you.
support give us new file (I think the problem is in php version)
Hello Natalya,
Issue is fixed now. Fix will be included in next theme update.
Thank you.
I have purchased the theme and noticed that its not compatible with php 7.2 Can you please tell me which files I have to update it in order to make it fully compatible with php7.2?
Hello,
Thank you for choosing our theme and contacting us!
Please provide your website details at http://ancorathemes.ticksy.com/ – so we’ll take a look and assist you.
Thank you in advance.
My products from woocommerce keep vanishing anytime I make an image or update to any single product
Hello,
Please submit a private ticket https://ancorathemes.ticksy.com/, providing us with your website URL, username, password, so we’ll look into the issue and assist you.
Thank you in advance.
