10600 comments found.
I have a website already built with elementor – hello theme. Do you have a compatible plugin to add the real estate management feature ? OR should I redesign the website using your theme ?
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
I built our site several years ago using WPBakery and your theme but I now understand that you only support Elementor. What is the most efficient way to convert to Elementor, I presume I just can’t disable WPBakery?
First create pages like Homepage, about page etc with Elementor then disable WP Bakery. All listings pages, and listing detail pages will work automatically.
I have a user who had subscribed to a free package on my site and 2 days later he switched to a paid package. The problem is that he does not see the poultry culture of the package at home but the amount was debited. Then we tell him when: Your current package does not allow you to publish more properties! You must update your membership. on our side at the level of woocormerce we do not see any orders.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
If I choose to enable property owners to add a listing, could it be achieved (since they are not a agency)?
Yes, you can enable
Can the membership system control how many “agents” a agency can add?
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
I purchased this theme in 2017 and want to use it on my website. Why do I not have the Version 4 with all the demo templates?
Hi,
Did you ever updated theme? You can download latest version from your ThemeForest account and update it.
How do I update the theme? I downloaded the theme from my Themeforest account, added it to my website but it still shows the old templates and not the new ones.
There is no v4.0.0 zip download in my themeforest. It just shows Houzez – Real Estate WordPress Theme and next to it, it has a download button.
Yes, this is latest version, download it
I did download it – it doesn’t have all the demo templates.
Install it, then update plugins, you will have all demos. For further support, contact support team at https://favethemes.zendesk.com/hc/en-us/requests/new">re
Hello, I have created a website using the Houzez theme. I would like to add a property video from a local file (not just YouTube or Vimeo). Could you please guide me on how to upload and display that video on my property listings? My website is roomkey.in.
Also, I am interested to know if the Houzez theme supports a 3D Earth map option for property locations. If yes, please let me know how I can enable it. If not, is there any suggested way or plugin to achieve this?
Thank you.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
Recurring membership payments: your documentation mentions Stripe. If I use WooCommerce with a different payment gateway, can I set up recurring membership payments? Monthly, yearly, WooCommerce supports recurring payments.
Hi,
Recurring payment only work with built-in payment gateways like Stripe and Paypal. It not work with WooCommerce.
Thanks, the problem is that Stripe doesn’t work with African debit cards. Not everyone has a credit card, but they all have debit cards. If WooCommerce allows recurring payments, would a workaround not be effective?
Have to make some changes to enable recurring with WooCommerce.
Hi there,
Inherited a site with Houzez Version: 1.5.6… Would like to inquire about upgradeability (steps?) to the current version. Site is built on Visual Composer 5.1 which is not working anymore.
Thanks!
Dear,
I would like to bring to your attention that the ‘PURCHASED’ tag is currently not associated with your account.
Should your client have procured this theme, kindly request the purchase code from them. It is imperative that this code be used when initiating communication with our support team through our designated support platform.
For premium support, please follow this link: Premium Support .
Thank you for your attention to this matter.
Best regards,
It’s a pre-sales inquiry thus it doesn’t have that tag. Once we know about upgradeability, we’ll be happy to purchase theme and support. If there is no known lane to upgrade we would have to change to a different system.
Hi,
v1.5.6 is 7 years old version, you need to keep few things in mind when update.
1. If you have made changes in child theme or core theme PHP/CSS files, all changes will be lost.
2. You have to recreate Visual Composer with Elementor.
Regards,
Ok, thank you. Which is the last pre-Elementor version and is it still available for download when we purchase?
It was v2.0 but it is not available for download because it was 5 years ago
Can we import properties from Rightmove / Zoopla in the UK???
No
I want to create a real estate website built using the Houzez theme, and I would like to know if it is possible to integrate the website with the HighLevel (GoHighLevel) platform to enable HighLevel features on my site.
Does the theme support this type of integration directly, or would it require custom development or the use of an API/Webhooks?
Yes, you can integrate using Houzez API
Good afternoon, regarding ticket (128072), any update? If I’m not mistaken, they are saying here that my support has expired, but I purchased an additional 6 months just a few days ago. Isn’t it showing up on your end?
Our team checking your ticket.
When using image preview, the image size and button positions get misaligned. How can I fix this?
https://drive.google.com/file/d/1cjvaoP3pFXVeAbWhrrbbBsUU7FBKAEq5/view?usp=sharingHi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
I Search and found some issue can anyone tell me how it can be fix.
In houzez theme There are few Options.
Free listing Pay for Featured Per listing Membership.
For Membership If users buy multiple plans so they just lost old Membersship plans Listing and Featured assets.
I mean in membership you lost if you buy multiple membership is there any way to give user Permission to buy multiple as he want and use as he want.
Buy in bulk use as he want.
Answer please
Dear,
I would like to bring to your attention that the ‘PURCHASED’ tag is currently not associated with your account.
Should your client have procured this theme, kindly request the purchase code from them. It is imperative that this code be used when initiating communication with our support team through our designated support platform.
For premium support, please follow this link: Premium Support .
Thank you for your attention to this matter.
Best regards,
submitted severalrequests/tickets. Would appreciate some response from your team.
Can you send me your any ticket ID?
This has already been resolved. Thank you.
Hi, do you support heat maps on image?
No
Can you tell me can i use vector map from “openfreemaps” instead of raster tiles?
If yes then provide documentation
Hi,
Houzez only offer Google Map, Open Street Map, MapBox
Hello, is there any way to create an account that has access to everyone’s activities, in the CRM? or alternatively, if I delete my account that has all activities, contacts, properies and so on, will it transfer everything to another one I assing? I need my boss to have access to the CRM of the agents, but no access to the backend of wordpress, but none can do that. (so I need: 1 master/admin account, and at least 1 agency/agent that can see all activities but not the backend)
Thank you so much! Amazing theme!!
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
BUG?
I have found a bug after the update. The agents are not receiving emails from the Agent Contact Form or the Agent Property Form. PLease, check it.
Hi,
Agent contact forms working without any issue. I can be your server, try WP SMTP plugin, if still not work then contact support team with site link and login, they will check it.
Regards,
Hi! All contact forms on our site are working well with the WP SMTP plugin. Only the Agent Contact Form and the Agent Property Form are not working.
I will contact the support team…
ok
Ok, it was not a BUG, it was just a wrong configuration in WP SMTP;) It solved…
great
Hi,
Presales questions please;
1. Pricing plan for new listing can mix between free plan & paid plan?
2. If we decide to have all free listing plan and get monetization from feature listing or bump up listing, When we set expiry date for free listing with 60 days. When that time is coming, can customer renew listing or create new free listing with old account?
3. In our country, Thai people like to input listing name with long sentences like 2 lines. It will break design or layout of theme or not? Can we use Thai language under listing name for get benefit with SEO?
Thanks so much. Rgds.
Hi,
1. Yes, you can mix it. You can give free plan then make it as paid after free plan expired.
2. This feature is already available so you can use it.
3. No, it will not break layout. Yes, you can use Thai language.
Regards,