142 comments found.
after a lot of investigation i found out that if you have a Elementor pro the custom attributs dont work on many of the Goldish Widgets in Elementor pro it self
its only one div the only one that cant be edited that get flagged in the page speed. test
class=”elementor-widget-wrap elementor-element-populated”
Hello. This comment section is for pre-sale questions only, and it can not reach our support team. Please open a ticket here https://parkofideas.ticksy.com/ and give us more details.
i send one now
Hi Im interested in purchasing the theme, does it supports RTL?
Hi. Yes
im experiancing the top center logo is sliding to one side sometimes and you have to scroll down and up to get it to center again never happend before
and its on ipad the isssue
Hi! This comment section is for pre-sale questions only, and it can not reach our support team. Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
i think it went away by it self
another question is there a way to add a test site to the domain our site take 18 sek + just to load now its MEGA slow and we are testing a dedicated server to se what speed gains we can get but the test.domain.com dont work
i have tried to use your https://parkofideas.ticksy.com/ but it dont work
Please try again a bit later. If you renewed your support, it may take some time to update in the ticket system we use.
Hello, I really like your theme. I’d like to ask which website languages and currency plugins the theme supports? Is there a demo website?
Hi!
You need to use third-party plugins to create a multilingual or multi-currency website.
The theme is compatible with WPML, Translate Press and Polylang plugins for organizing a multilingual website.
We recommend using WPML.
I’ve just updated v3.46, but after the update the entire user interface became messed up.
From the user interface side, all SKUs and the main product images in the product listing are missing. All buttons are not clickable, and customers are unable to place orders or make purchases.
Please kindly assist on how to resolve this issue. Thank you.
Hi! To make sure that the problem is with the theme and not with third-party plugins. To do this, completely disable ALL plugins and go to Appearance -> Goldish Theme. Click the “Continue” button to activate the build-in plug-ins required for the theme to work. After that, activate additional plugins that the theme offers on this page. Also temporary switch from the child theme to the main theme if you are using a child theme. Check if the problem you described appears after these actions. If not, then the problem was caused by one of the third-party plugins or child theme. If you are sure that the problem is related to the theme, then please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Hi Team,
Thank you for the instructions. I have followed all the steps you mentioned, including:
Disabling ALL third-party plugins.
Activating only the required built-in plugins via Appearance -> Goldish Theme.
Switching from the child theme to the main theme.
Clearing all caches (browser, server, and plugin).
Unfortunately, the problem persists. The User Interface and Admin dashboard are still completely broken/disordered.
Since these standard steps did not work, it seems there is a deeper compatibility issue with the latest update.
The main page on your website is not an Elementor page, which is why everything on it is broken. Perhaps you updated not only the theme, but also third-party plugins, and this broke the main page. For example, updating Elementor could have caused a similar problem. Updating the theme does not affect the content.
I don’t see any problems with the theme, so you don’t need to extend the support period for now. Restore the site from the backup and update the plugins first. Make sure that the content is not broken. Then update the theme.
Hi Team,
Thank you so much for your quick response and the clear guidance.
Following your advice, I have successfully restored the website from a backup, and everything is back to normal now. I truly appreciate your diagnostic regarding the Elementor page and the correct update sequence. It was very helpful!
Thanks again for the great support.
Best regards,
Hi Park of Ideas team,
With the European Accessibility Act (EAA) now active, could you please prioritize an accessibility update for Goldish?
I noticed the demo currently scores an 88/100 on PageSpeed Insights with several “red mark” errors. While 88 is good, the EAA requires strict compliance for e-commerce shops to avoid legal issues.
Clearing these errors to make the theme fully “Accessibility Ready” would be a massive help to your buyers and a great selling point for the theme right now.
Thanks!
Hi! We will work on improving this parameter in PageSpeed in the next release of the theme.
Hello,
I’ve encountered an issue on iPhones (tested on iPhone 12, 14, and 16) where the mobile menu does not work properly. On the first category click it works fine, but after that, when trying to navigate to another category, nothing happens. It looks like there might be a compatibility issue, and I believe other users could experience the same behavior.
I could send you a video.
Could you please take a look and let me know how we can fix this?
Thank you, and have a great day!
Hi! Does this bug occur on our demo site? If so, please describe the steps to reproduce it. If not, then it is a problem only on your site. In that case, please submit a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Thank you for your reply!
I checked everything again, and the issue seems to appear only on certain iPhone devices (for example iPhone 12 with iOS 18.6.2 and iPhone 13 with iOS 18.1). On these devices, the mobile menu works only the first time. After navigating to another page, Level 2 and Level 3 subcategories do not open anymore.
Because the issue happens consistently on multiple real iPhones (after clearing all history/cache, in normal and private mode), it seems like it might be related to the theme’s mobile menu script in combination with these iOS versions — not necessarily something specific to my installation.
I wanted to share this additional information here as well, in case it helps you reproduce the behavior on your side.
Thank you!
Hi! Have you tested our demo site https://parkofideas.com/goldish/demo/?
Hello, thank you for your reply.
Yes, we have checked but you do not have on your demo a menu like ours made only by woocommerce categories (parent -> child -> child). Thank you
Hi! We cannot fix a bug that we do not observe. We tested the demo site on various iOS devices and did not find any problems. Besides, if it were a theme error, there would already be many requests from other customers to support. You can extend your support period and create a ticket on the website https://parkofideas.ticksy.com/ so that we can thoroughly investigate your issue. But first, make sure that it is not related to third-party plugins. To do this, completely disable ALL plugins and go to Appearance -> Goldish Theme. Click the “Continue” button to activate the build-in plug-ins required for the theme to work. After that, activate additional plugins that the theme offers on this page. Also temporary switch from the child theme to the main theme if you are using a child theme. Check if the problem you described appears after these actions. If not, then the problem was caused by one of the third-party plugins or child theme.
Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Hi! Yes, the theme supports RTL, and all theme widgets support RTL. The home pages and some content pages (About, Contacts, etc.) are created in Elementor. However, the demo content is created in LTR, so if you import the demo content, you will need to adjust the content for RTL in Elementor in some places. We provide support in accordance with the Envato Marketplace policy, which you can find at the following link: https://themeforest.net/page/item_support_policy
Hello, I sent you a ticket in you ticket system. Please check it asap. Problem after last update. Thank you
Answered in the ticket system.
Issue fixed! Thanks for the great support!
Hi, I’m interested in the theme and have a few questions. Do the Wishlist, Related, and Upsell products require additional plugins? Thank you!
Hi! No, these are built-in features of the theme.
That’s great, thank you for the quick answer.
Hi, Does this plugin has japenese/chinese content ? they are impacting my SEO scores and traffic. If yes, how can I remove other languages content, html pages from it. Only english content is needed. email – jewelboom1@gmail.com
Hi! Neither the theme nor the theme plugin contains Japanese/Chinese content. Check your server for malware.
Footer : html_block builder is not working. How to build a footer??
Hi! We have responded to you in the ticket system.
Hola. Esto interesada en adquirir este tema pero me gustaría saber si hay opción de que todo sea negro, no solo la home.
Hi! Yes, you can specify inverse colors in the theme settings and get a dark color scheme.
Hey, please help me with de-registering my purchase code from an old domain since I no longer have access to it, I’ve mailed you all the information from my mail id : gagandeeppuri18@gmail.com. Please help out with this thing.
Thanks alot!
Hi! We have deregistered the old domain. Now you can register a theme on a new domain.
Hello Team, We purchased the theme, but we have not been receiving any updates for it recently. I tried to generate the ticket, and it says the support licence has expired. Kindly please help. Please remember we haven’t purchased the theme from this account, but I can share the code via email.
Hi! You can download the new version of the theme from the account where you purchased it. We can only help you with theme registration via email if you need to transfer the code to another domain. All other support issues are handled through the ticket system. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
We don’t have access to that email anymore. How should I move forward?
Hi! What do you mean? Can you clarify your question?
We originally purchased this theme using a different email address, which is no longer active. I’m unsure how to receive theme updates now. Do I need to repurchase the theme, or is it possible to transfer the license to this account?
For license-related inquiries, please contact the Envato marketplace support team directly, as this matter falls outside our scope of support.
Hello,
I’m interested in the theme.
1. I’d like to know if it’s possible to add a video background in the header? If so, can it autoplay and with sound?
2. Are the widget icons included in the theme (bracelet, rings, emerald…)?
3. Are the translations files included ?
Thanks.
Hi!
1. Yes, using the Elementor plugin, you can make a video on a background without sound. Here is an example from our other theme: https://parkofideas.com/luchiana/demo/home-6/
2. Yes.
3. Yes. You can translate the theme into any language. For example, using the Loco Translate plugin.
hello, im intreast in our theme. Do you also provide instalation service? is the photo/video also will be imported with the demo?
Best regards
Hi! Our support services do not include theme installation or configuration. The assistance we provide is strictly limited to the scope defined by the Envato support policy. All photos and videos will be imported with the demo.
i mean instlation with extra cost not free of charge.?do you have?>
I’am sorry, but we do not provide paid services
How do I remove the Pay with Link button from the product page? I’ve searched all the settings.
Resolved
I have 2 questions. 1. Can I customize the header? It seems too congested to me and Brand’s name appears too small. 2. When we hover our a product, options like “add to cart” or “select options” appear. Can we get rid of it?
Another question. Does it support multiple language translate option
Hi! The heading is customizable in the customizer. You can enable, disable blocks in the heading and change their location. All features of the product grid are shown on the demo site. There is no grid design without hover in the theme. The theme is compatible with WPML, TranslatePress and Polylang Compatibility pagins to create multi-language sites.
Hello, my support has ran out, but I just want to ask if there is a way to do this. Is it possible to edit the “order-received” page somewhere in the theme or only in code when a customer makes an order?
Hi! This is the “Thank You Page” template for the WooCommerce plugin. it can only be modified with a child theme.
