I recently purchased the True Mag Theme on 8/22/25.

I’m trying to restore my website up on a new host and had to re-purchase this theme for the 2nd time because I could not find any of the original plugins.

The technical staff are trying to restore my services and they tell me that the version that I purchased here from Theme Forest is quite old (Version 1.4.2). Maybe it needs to be updated on this market?

They tell me there is a newer version of this theme. Version 4.3.14.3 that was updated in 2025.

Can you help provide me with this latest version?

I purchased the True Mag Theme on 8/22/25.

I’m trying to restore my website up on a new host and had to re-purchase this theme for the 2nd time because I could not find any of the original plugins.

The technical staff are trying to restore my services and they tell me that the version that I purchased here from Theme Forest is quite old (Version 1.4.2). Maybe it needs to be updated on this market?

They tell me there is a newer version of this theme. Version 4.3.14.3 that was updated in 2025.

Can you help provide me with this latest version?

Hi : ) - We use TrueMag theme  - WordPress 6.7.1 - When the theme is active, it’s not possible to access to the website. - When an other theme is activated, the error disappears. - The error is: Fatal error: Uncaught Error: Call to undefined function ot_get_option() in /home/customer/..../public_html/wp-content/themes/truemag/header.php:34 Stack trace: #0 /home/customer/www/..../public_html/wp-includes/template.php(810): require_once() #1 /home/customer/www/.....es/public_html/wp-includes/template.php(745): load_template(’/home/customer/...’, true, Array) #2 /home/customer/www/......es/public_html/wp-includes/general-template.php(48): .....

We would like to still using TrueMag theme. Could you help us please?Thank you! 

Hello, Sir i have bought your theme Truemag which is good for me but i this have no idea how to solve it, i couldn’t find Excerpt in front main page. I have you understand what i want to say, so please guide me how can set it up. Thnaks

hello dear, i just purchased your theme , and found it not enough good, would like to refund the amount, thank you

I have installed the theme at www.deal-vault and it looks nothing like the demo, please help

Hi, very interested in Truemag but was curious about the changing the colors. It mentions these can be changed but is this done easily ie can I simply change to a Blue look and feel which would look natural or do I have to individually select what shades of Blue I would need for the main elements? IE is it simple to move to say Blue with 1 or 2 clicks or does it require skills to get the shades to work and an eye for what works?

​just received email notification of available update. Installed update from admin Dashboard. Now receive this error on every page. Locked out. Cannot log in to site: Error thrown Call to undefined function ot_get_option()

How to recover functionality???

Hi StrictThemes Team,

I just bought the theme, but not found the Child theme inside package. What is the possible solution for this. Thanks

Hello! I hope you are well.

I can’t edit the “another custom bar” and “custom bar 1” tab widgets, this error occurs:

Purchase Code: 36f514e3-c777-45a7-88b0-81cc21475602

Hello! I hope you are well.

I have a multisite installation, as I saw in some of your comments in themeforest, but when I change the template, this error occurs:

Note: this template change works with others templates, except your templates APEMAG / TRUEMAG / GRIMAG.

I look forward to hearing from you.

Purchase Code: 36f514e3-c777-45a7-88b0-81cc21475602

Hey, really love this theme but it seems outdated and doesn’t work when I try to install. Any chance you guys will update it anytime soon?

I purchsed adsense optimised wordpress theme but you provided me a E commerce theme (I have installed in the domain bethybeauty.com you can check there). As I have no product to sell so either provide me an adsense optimised wordpress theme or guide me if I am doing anything wrong. If anything is not possible make full refund. Reply urgently.Thanks

I purchased Adsense optimized WordPress theme but the theme you provided is an e-commerce theme and not Adsense optimized. I have installed the theme and done everything as per your instruction you can see the site at bethybeauty.com.

Either provide me an Adsense optimized WordPress theme or refund the payment I shall be happy with either way.

Hi, I’m trying to change primary font in “Font Settings” as below but even though I added the code and set font family as below, font isn’t changing, please advise.

<link rel=”preconnect” href=”https://fonts.googleapis.com”> <link rel=”preconnect” href=”https://fonts.gstatic.com”> <link href=”https://fonts.googleapis.com/css2?family=Hi+Melody&display=swap” rel=”stylesheet”>

font-family: ‘Hi Melody’, cursive;

Does this theme support RTL

I’ve been on your documentation and install site. I need help finding a function for your template. I need to know what script/code/function is being passed to create a view of a post. ie. The post has 28 views. It was clicked again and now has 29 views.

I’m inserting posts into other pages, but the views aren’t going up because your script only works with the click of each post’s link. I want to insert that code/script/function into another page to track my views.

Still trying to update to PHP 7, but ST Kit plugin (version 1.9.7) is incompatible. After updating my site goes blank. Can you provide us newer version of the plugin?

I like a lot of your themes. What are the differences between Truemag, Grimag, Apemag, etc? Is there a comparison of all those themes side by side somewhere, so that I can fully assess which ones benefit my goal?

Hi I was trying to install TrueMag just now, but the message shows up

Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.

Anything I can do?