3017 comments found.
Hello, How do I import the “exact same menu” with all the links and images next to each link in the “resources” dropdown?
Hi,
Thanks for getting in touch with us.
Unfortunately, we don’t have such a menu to import. However, you can check the backend structure:https://tppr.me/hpg5ym
Sincerely,
The Colabrio Team
Thank you so much! That helped a lot for the resources menu. But can I see this same screenshot for the elements menu? For some reason, when I add the same image to my menu and change it to wide, it does not show the image…
Awesome i see what i was doing wrong now. I have been trying to figure out why my menus have been broken for so long and now you have helped me figure out the issue. So Thank you sooooo much! The last thing that i can’t seem to figure out or find in the documentation is how to add those little tags at the end of a menu like “new” or “v3.6” and how to alter the background color of said tags.
I think they could also be called badges. The last thing that I can’t seem to figure out or find in the documentation is how to add those little badges at the end of a menu like “new” or “v3.6” and how to alter the background color of the badges. How would I be able to accomplish this?
Actually, I figured it out. Thank you so much for such an awesome theme!
Glad to hear you sorted it out.
Sincerely,
The Colabrio Team
Hi there,
For a quite sometime, this error persisted across many updates to this theme. In the latest 3.6.0 this has not yet fixed either. I know this doesn’t have any visible errors for the actual users of our site and all functionalities are likely to work without an issue, but still it’d be perfect if you can update the versions of these files on the next update.
Kindly see the screenshot: https://i.imgur.com/Dm5bXeg.png
Thank you,
Hi,
Thanks for getting in touch and notifying us.
We will update all the outdated templates in our further update.
Sincerely,
The Colabrio Team
Hello team. After the upgrade When clicking the menu button on mobile the desktop menu shows up on top of the mobile menu and I have to click close and them the mobile shows up underneath the desktop one. Please watch de video to see the issue. Screen video: https://drive.google.com/file/d/1DQ49I2nrcZ4cIPL8_Amwcvpjf5XBtYQL/view?usp=sharing
I forgot to mention that I have disabled cache plugin and the site was built on wpbakery and the mobile issue persists. Thank you!
Site link: agsomma.com.br
I have revert to the last version until de menu issue is solved do disregards the above link. Thanks
Hi,
Thanks for reaching out and reporting this issue. I have forwarded it to our dev team for review. We will keep you updated on their progress.
Sincerely,
The Colabrio Team
Thanks. I´ve tried everything but It really a bug on main menu and mobile version.
Hi,
Just want to let you know that the issue has been fixed in our dev version. We can provide a hotfix if you need one before the new version is released.
Sincerely,
The Colabrio Team
Thanks you. I´ll wait for the new version relase cheers mate.
Hi Guys,
pls tell me
i want to create a website with portfolio categories and sybcategories. For example see here… https://tinyurl.com/mpfskh74 you will see the first 6 categories: Replica Mni Sticks Desklights Keyrings Model Kits CustomEach of these categories have subcategories and then the product or portfolio.
Is there any way to do this without woocommerce but to be easily for me to add more portfolio items or categories?
Can i do it as it is in this page, Without Woocommerce?
Thanks
Hi,
Thanks for getting in touch with us.
You can create a standard WP page and use Banner elements for categories. These banners would link to subcategory pages (also standard WP pages), which can be built with a Portfolio Projects element.
Hope that helps.
Sincerely,
The Colabrio Team
Hello,
After updating to the latest version of Ohio, the layout of several parts of my website has broken — not only the shop pages (large gaps between product images and descriptions), but also the blog and other pages where the text appears larger and more condensed than before.
From experience with other themes, this usually requires clearing or regenerating the theme’s CSS/JS cache. I have seen references to options such as:
CSS/JS Cache Regenerate assets / Clear compiled CSS/JS Disable theme cache (debug option)
However, I cannot find any of these options in my Ohio dashboard.
Could you please let me know where exactly I can find the correct settings to regenerate or clear the theme’s CSS/JS so that the layout is rebuilt properly?
Thank you for your help.
Hello,
I already mentioned this yesterday but I would like to ask again in a lighter way.
After updating to Ohio 3.5.7, the layout of my site is broken in many areas (shop, blog, product pages). Images are oversized, text appears bigger and condensed, and even raw HTML shows in product descriptions.
Normally Ohio should generate a folder like /wp-content/uploads/ohio-styles/ for compiled CSS/JS, but this folder does not exist at all in my installation. I also cannot find any option such as “Regenerate assets” or “Clear compiled CSS/JS” in the Ohio dashboard.
Could you please let me know how we are supposed to rebuild the CSS/JS cache in version 3.5.7? Maybe I am missing something obvious.
Many thanks in advance for your help!
Hello,
After updating to Ohio 3.6.0 (theme + bundled plugins), the issue with broken layouts is still present. The shop, blog and other pages all appear with oversized images, condensed text, and raw
tags inside product descriptions.
I have checked directly in /wp-content/uploads/ and confirmed that the folder ohio-styles/ (or any equivalent Colabrio compiled assets folder) does not exist at all in my installation. Normally this is where compiled CSS/JS should be generated, but nothing is being created.
So at this stage, it looks like the theme is not generating its compiled CSS/JS assets at all, which explains why the layout is broken across the site.
Could you please confirm how to force Ohio 3.6.0 to generate the CSS/JS assets, or provide a fix if this is a bug in the current version?
Thank you.
Hi,
Thanks for getting in touch with us.
1. If you use a caching plugin, try to deactivate it and check if the issue still exists.
2. Try to regenerate Elementor’s CSS. From your WP admin dashboard, navigate to Elementor > Tools > Elementor Cache > Clear Files & Data.
Sincerely,
The Colabrio Team
Hello Team,
We encountered an issue when accessing your website: the loading takes a very long time, which prevents us from viewing the templates due to the extreme slowness in page loading.
We kindly ask you to resolve this issue as soon as possible so that we can review the templates smoothly.
Thank you.
Hi,
We appreciate you reaching out.
It is most likely that our server was overloaded at that moment. Could you please try visiting it again and check if it loads correctly now?
Sincerely,
The Colabrio Team
A request to you guys — it would be really helpful if you could make customer support tickets public, like many other theme providers do. This way, users won’t need to contact support every time for common issues. If tickets are public, anyone can quickly check if others have faced the same problem and apply the solution themselves. It would save time for both your team and your customers.
Hi,
We appreciate you reaching out.
Thanks for the suggestion
We’ve added it to our to-do list and will explore ways to implement it in the future.
Sincerely,
The Colabrio Team
Thanks for your reply. I know my support has ended, and renewal costs $40, but I just need one small help. Earlier your team had shared a CSS fix for text alignment and spacing between paragraphs/headings, but I no longer have it.
Could you please share that CSS again as a courtesy? It would mean a lot.
https://estimatemyinjury.com/injury-from-car-accident-claims-in-us/
/*H3 margins*/
.post {
.entry-content {
h2 {
margin-block-end: 0.5em;
}
}
}
Feel free to change the “0.5em” value with your own value using CSS units.
Sincerely,
The Colabrio Team
Hi, thanks. I don’t know if this is from the theme or from WPBakery, but:
1) Is there a solution for the persistent “& n b s p ;” that shows up every time we edit text?
2) Why does the page scroll towards a random part of the editor, whenever we duplicate a row or section?
Any solutions from the community?
Thank you again.
Hi,
Thanks for getting in touch with us.
That’s the way WPBakery works. Here’s their official community:https://www.facebook.com/wpbakery
Sincerely,
The Colabrio Team
Is it possible to install the same version of the original demo on the site without using additional CSS? Please, I’m waiting for your answer, yes or no. Thank you.
Hi,
Thanks for getting in touch with us.
Could you specify which demo you mean? We use a bit of custom CSS in some demos, and it imports along with demo content.
Sincerely,
The Colabrio Team
This demo has some custom CSS that will be installed along with the demo template.
Sincerely,
The Colabrio Team
Hello, I’m currently using the Ohio Theme with a valid license purchased from ThemeForest. I would like to transfer my license from my old domain into a new domain. Could you please let me know if it is possible to transfer in this case?
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi there,
Is there a way to make the header (currently fixed) hide on scroll down, and reappear on scroll up? I usually have this functionality in other themes, but cannot seem to find a way to set it in Ohio.
Thanks in advance.
Hi,
Thanks for getting in touch with us.
Currently, there’s no such option. However, we will consider implementing it in our further updates.
Sincerely,
The Colabrio Team
How can I remove this section? I can’t remove wbbakery and elementor button
https://hizliresim.com/oyfaupsHi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi, I looking to buy this theme for my website, I am using Advanced Custom Fields (ACF) plugin in my site, but currently my theme is not supporting ACF Pro features.
Does your theme support all of ACF Pro features? and Do I get ACF plugin from you with all features enabled or is there any limitations if there are what are they? is there a page or link where i can check all the features available and compare?
Thank You.
Hi,
We appreciate you reaching out.
We use ACF Pro plugin to extend the theme’s Theme Settings functionality. ACF Pro plugin comes bundled with our theme with free updates. However, using some of the ACF Pro features (e.g., adding custom fields across the site) will require using a child theme and source code customization.
Sincerely,
The Colabrio Team
Ok, this is my website post, these kpop profiles posts is what i need the ACF repeater field, currently my theme does not support, and it’s creating a lot of manual work. I currently have 334 fields in one field group, it’s impossible for me to edit it without crashing my site.
If you are familiar with coding, you will be able to add that functionality with ACF Pro. If not, you can request a free quote from our team to determine the additional cost of this feature.
Sincerely,
The Colabrio Team
I have to ask here, because I bought this theme 5 years ago in 2020 and i can’t submit a ticket.
When I add a blog post and add a link to it, the underline doesn’t show at all. and even messing around with the typography and link typography doesn’t add the underline in blog posts.
How can I solve this?
it’s the one thing that I can’t figure out.
Hi,
Thanks for getting in touch with us.
Could you share the link to your website? So that we will be able to check that.
Sincerely,
The Colabrio Team
Hi
I can’t for the life of it find the way to change the texts and items in the footer.
I am not talking about your custom menu, Ohio Theme options, but the demo footer data that is shown like this:
Rotterdam
Ohio Digital Media LTD. Graaf Florisstraat 22A, 3021 CH Rotterdam Netherlands
Where do I change this?? i am searching for 3 hours on this and nothing.
I forgot how this works, because I was one of the first people to buy this theme YEARS ago, and it seems there’s a lot of change I would appreciate it if you can tell me where I can modify this (I can’t submit a ticket)
Thanks!
no nevermind, i found it!
Hi,
Glad to hear that you sorted it out.
Sincerely,
The Colabrio Team
Hello, I´m having an issue when using Elementor with the Ohio theme. When the Ohio Extra plugin is active, the Elementor editor keeps loading indefinitely and I am unable to edit the pages. However, if I deactivate this plugin only, Elementor works normally.
I have already tested by deactivating other plugins and confirmed that the conflict occurs exclusively between Elementor and Ohio Extra. I need to keep Ohio Extra active so that my site retains all its functionalities.
How can I resolve this problem? Thank you for your assistance.
Hi,
Thanks for getting in touch with us.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website.
By providing us with access, you agree that a backup has been taken.
Sincerely,
The Colabrio Team
Hi, I’m still having the same problem. I’ve already sent you three emails over the past 15 days and I still haven’t received a reply… I’d like to get this resolved. Thanks.
Ok, thank you very much.
You are Welcome!
Hello!
I know our support has expired. However, I’m hoping for a quick response, as the problem isn’t ours.
Today we noticed that the mobile burger menu has disappeared—both on desktop and on all other devices. I can’t tell you when this started happening—we only noticed it today.
We created a clone of the website and deactivated all plugins except Elementor and the theme plugins. The menu was still missing. However, I can therefore confirm that there is no conflict with any other plugin.
We are using WP 6.8.2. Your theme and plugins are all updated.
This issue is a disaster for us, as at least half of our users come to us on mobile devices!
Thank you for your quick support!
Best regards,
Michael
Hi,
Thanks for getting in touch with us.
Could you share the link to your website so that we will be able to check what is causing the issue?
Sincerely,
The Colabrio Team
Hi i set the favicon on site identity where it belongs but it doesn’t show up in a browser (there still is a wordpress fav) pls help
Hi,
Thanks for getting in touch with us.
Try making the following:
Clear Your Browser Cache
Your browser often saves or caches an older version of your site, including the old favicon. To see the new favicon, you need to force your browser to load the latest version of your site.
Hard Refresh: Press Ctrl + F5 (Windows/Linux) or Cmd + Shift + R (Mac).
Clear Cache Manually: Go into your browser settings and clear your browsing data, specifically the cached images and files.
Check the Favicon’s Location
Double-check where the favicon is located in your WordPress settings.
Navigate to Appearance > Customize > Site Identity and ensure you’ve uploaded the correct image file there.
Confirm that the favicon file is either a .png or .ico file, as these are the most widely supported formats.
Sincerely,
The Colabrio Team
Hi there, perhaps this has been answered before, but is there a way to not have a slug setting at all for Portfolio? Currently its set to ‘www.xyz/portfolio/abc’ – obviously we can change the wording for ‘portfolio’, but is there a way to remove it entirely so it displays as ‘www.xyz/abc’? I’ve tried leaving it blank in settings but it automatically add the ‘portfolio’ wording back again.
Thank you in advance.
Hi,
Thanks for getting in touch with us.
Unfortunately, you can only change the /portfolio/ slug with your own. There’s no option to hide it.
Sincerely,
The Colabrio Team
When can you fix the multilingual feature? https://docs.google.com/document/d/1rsuLzUcmz1gH7AHEgG8doNcWZ094jtXN5nqVHp-Twq8/edit?tab=t.0
Hi,
Thanks for getting in touch with us.
You should switch the WP dashboard to the required language and fill in the mentioned fields for each language.
Here’s a quick example for Notice text:
https://tppr.me/flFUAk
German variant
https://tppr.me/6z4OZU
Sincerely,
The Colabrio Team
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