3089 comments found.
Please help – how do I disable auto theme updates. Your latest theme is breaking my site.
Hey,
Thanks for getting in touch. The issue is likely due to another plugin update as the theme is fully compatible with latest WordPress. The auto-updates must be the plugins and WordPress as the theme hasn’t received an update this month.
Please note we offer support only via our support site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
I’m using the SmartMag (Bunyad) theme and I’d like to modify or translate the “Latest In” text that appears in the block headings on the homepage (for example: Latest In Tech).
I’ve already checked:
Loco Translate (the string does not appear in the .pot)
Theme Customizer
Individual block settings
Hey,
Thanks for getting in touch. You can edit the homepage or widgets to change it. Please note we offer support only via our support site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi everyone, SmartMag Core has a bug, wordpress white screen of death 2 hrs ago. We must changed temp the theme. Whats’ goin on?
disabling SmartMag Core”plugin” the white screen disappear but site is broken
Is anyone having the same white screen issue with SmartMag Core enabled?
Hey,
This is an isolated issue so it’s likely related to a plugin update that must have caused a conflict. Or it might be outdated theme. Try disabling other plugins. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
hello I have three licenses for this template, but unfortunately, there are many issues I might address later. Currently, I need a solution to a technical problem with the template, specifically in the Main Category option.
When a main category is selected for a two-part block, and then the “Exclude Categories” option is used to exclude subcategories in order to prevent articles from appearing in that section, it doesn’t work at all. The articles still appear. Therefore, it’s impossible to use a block with more than one box in a main category that contains subcategories. Also, we encountered an SEO issue with Google News. If we use the sharing icons at the top with social media text, they appear before the entire article text without exception in google news, which is very damaging. This was a disaster, and we only noticed it after some time, when the damage had already occurred. To fix this, we removed the text entirely. There are other issues as well; for example, it’s not possible to directly exclude duplicate articles from the homepage. We hope this will be addressed in future template updates. Your template is good, based on my experience, but there are some things that need fixing. we need a solution for the Exclude Categories , it doesn’t work with main category
note : I can’t acess ThemeSphere supports since forgetting password and your reset not work with gmail
Hey,
We can only offer support via the support site. The reset definitely is working with gmail. It’s possible your email was a different one at the time of registration. Please send us an email via this contact form so that we can get you on the support site.
Cheers.
I get this error : The email could not be sent. Possible reason: your host may have disabled the mail() function.. my mail is gmail
Hey,
The password reset email was sent. Can you check again?
Thanks.
Hello. When will the next sale be?
Hey,
Thanks for getting in touch. We offer support via our support site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello,
Posts aren’t appearing in the posts section on my site. Disabling the “Sphere Post Views” plugin resolves the issue. I need to actively use the “Sphere Post Views” plugin on the site. How can I resolve this issue while the plugin is active?
Kind regards.
This thread also mentions a similar issue.
https://wordpress.org/support/topic/tried-to-remove-and-it-broke-my-site/Hey,
Thanks for getting in touch. Please note our tech team is only available via our support site. You can create a support topic out of support for this one. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hello,
I’m having a problem. In the back office, on the home page, I see the posts in the categories I want to display, but then in the front office, the posts don’t appear.
What could be the problem?
backoffice => https://prnt.sc/ANLTEx9hOYn8
Frontoffice => https://prnt.sc/Qur7uSQrntva
Can you help?
Hey,
Thanks for getting in touch. All of our theme buyers have access to support site. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Please add some features if possible: 1. Source and Via Option in the single post section 2. FAQ schema-based Accordion block on the Gutenberg editor. 3. Table of Contents 4. Back to top
Overall, it’s a beautiful theme. Best Wishes.
Hey,
Thanks for sharing the feedback. Some of these features are already on the roadmap for future but we cannot yet reveal which version it would be. One note to add is the accordion block is already supported in Gutenberg.
Cheers.
I’m having trouble getting Google search to recognize the site name even though everything is set up correctly on a SmartMag-themed site. Instead of the name, it displays the URL where the name should be. Is there a known issue? Can you help me with this?
Hey,
Thanks for getting in touch. This might have to do with a SEO plugin. But you can get in touch with our support. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
are you planning for Live blog integration with this theme
This is presale Question
Hey,
Thanks for getting in touch. It’s on the plan but we cannot say which version it will be part of. For now you can use any of the live blog plugins.
Cheers.
Any news about the updates?
Hey,
Thanks for getting in touch. The update is still planned for this month.
Cheers.
Is this update released?.
A smaller update was released with fixes. The bigger updated is scheduled for this month.
Cheers.
That’s great. I hope some new features and especially some TOC block to get rid of few plugins. Will make a purchase soon.
Hi. Great theme! We have two questions.
1) Do you offer any bulk prices for multiple installments (ie 10+ sites)? 2) Is it possible to remove/hide the sidebars in the archive layouts?
Thanks in advance for your reply.
Hey,
Thanks for getting in touch. To answer you query, while it’s not possible to offer discount on Envato market, we can let you know as soon as we have an upcoming discount scheduled on priority basis for bulk purchase. We sometimes do flash sales for a few hours that you can benefit from by being informed in advance. Please get in touch via this contact form and we’ll let you know the details.
To answer your second question, yes it’s possible to remove the sidebar on archive layouts.
Cheers.
Long time ago I bought your theme but unfortunately I didn’t have time to install it on my site. I’m dealing with it now but my support expired ;/ That’s why I’m writing here. I need help your with only one element. I don’t know where I can change the background colour of block posts on my main page, only in dark mode. I’m talking about this element https://i.imgur.com/vsy6EII.png Can you help me with that? Where should I find it? As I said I only want to change it to a different colour in dark mode.
Hey,
You can post this question at our support site and it will be answered without renewal for this time. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi, I’m purchasing your “SMARTMAG” product. I need to contact support first. Can you tell me how I can contact you? I have some questions about publishing articles with n8n automations. Thank you.
Hi, I sent you a message explaining what I’m doing. Could you please respond to my request for information? I’d like to purchase your product, but I need your response on whether I can use it. Thank you. Kind regards.
I just sent you another message.
Hi, I’m using SmartMag for my website and I’d like to know if there’s a way to display the post date in a dynamic format, such as “10 minutes ago” instead of showing the full published date. Ideally this would apply both on archive pages (list/grid view) and on single post pages. Does the theme support this option, or is there a recommended way to achieve it with a modification? Thanks!
Hey,
Thanks for getting in touch. We currently don’t have this feature. You can check with our support for a possible workaround. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Thanks.
I want to migrate my current site to a new domain and need to know what the process is regarding the licence as it will be a straightforward migration but will need to re-enable the premium plugins and theme licenses.
Can I at least get an answer to this please. It’s useful to use this comments section of themeforest to show us that you’re still alive.
Hey,
Support is offered via our support site and this area is mainly for pre-sales queries. The migration will be like any normal WordPress site. Simply stop using the theme and activate it on the new site. No further action is necessary. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
I rarely use third-party plugins unless absolutely necessary (such as SEO or caching). I prefer to use plugins created by the same developer as the theme itself. I have a few questions and hope you can answer them. Do you have the following features, or do you have plans for them?
1. FAQ schema-based accordion block for Gutenberg. 2. Back to top button (As I don’t find it on demo) 3. A neatly optimised table of contents. 4. Single unified Colours and Typography option in theme customization option.
Hey,
Thanks for getting in touch. The default details block of Gutenberg can be used for accordion. The back to top button can be easily done using very lightweight free plugins. As for colors and typography settings, they’re already extensively available in the Customizer.
The back to top button and ToC are part of the roadmap for future versions but unfortunately, can’t tell exactly when they’ll be implemented.
Cheers.
Thank You
When I click to share, LinkedIn shows the message: “Preview is loading…” and then “Preview cannot be displayed. You can publish it as is or try another link.”
Hey,
Thanks for getting in touch. The linkedin crawler might be having trouble accessing your site. This might be related to host or your SEO plugin settings. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Any news about the updates for the theme?
Hey,
Thanks for getting in touch. We don’t normally reveal exact update dates, but there will be a new version later this month.
Cheers.
