312 comments found.
Hello Team, Is there any bug in new updates of the theme? My add to cart and checkout button stoped working. 
so much frustration.
I changed my theme, after that it’s start working. I am sure it’s a theme issue. Can anyone tell me how i can fix this issue please.
Hello,
We’re sorry to hear that you’re experiencing issues with the Add to Cart and Checkout buttons after the recent update.
However, after checking our system, we do not see a record of you purchasing or using the Elessi theme developed by The4 on Shopify.
To help us investigate this issue further, please provide your store URL so we can review the problem directly. Additionally, kindly submit a support ticket at the following link so our technical team can assist you properly:
https://support.the4.co/loginWe look forward to your response and will be happy to help you resolve this as quickly as possible.
Best regards, The4 theme
Shocked to see that this is not updated since 2 years. I like this theme a lot but it has to be on OS 3.0
Hi my friend, if you want to use Shopify os 3.0 Theme Block; you can consider Kalles or Ecomus theme. If you have any questions please let us know. Thank you so much for interest in our theme. Best regards
Hi, I’m using Elessi 3.0.1. I added French in the Shopify settings and enabled a language selector in the theme editor. Once I select French, it partially translates, collection and product pages only. Can someone fix the issue?
Hi there,
Please help me create a ticket here, then our support team will assist you: https://support.the4.co/
Thank you !
Hi, I tried to create a ticket, but it says my purchase code has been expired. But I’m not asking for technical assistance, but reporting and asking to fix the theme error.
Hello, I’m using the Elessi theme on a WooCommerce site hosted on Hostinger Business Plan. Which caching plugin do you recommend for best compatibility: LiteSpeed Cache or WP Rocket?
Thanks,
Hi there, this is the Elessi Shopify not Woocommerce. Please check again and find correct contact theme. Best regards
Any update coming for this theme?
Hi there, currently, we don’t have a scheduled update date for this theme yet. Thank you so much for using our theme!
We don’t need any new features; at least being compatible with Shopify 2.0 is enough. It’s not cool to abandon themes like this. <3
Elessi is only compatible with Shopify OS 1.0. If you’d like to switch to a theme compatible with Shopify OS 2.0, please feel free to submit a ticket here so we can assist you with the transition to a more suitable theme. https://tppr.me/uzgPrW => https://support.the4.co/
Shopify Support confirmed that the theme menu is currently broken. All the changes that I have made to my menu are not showing up in the website. Clearing the cache does not work either. I have added 4 sub-menu’s that do not show up on the menu at all.
Hi there, for any technical issue, please open a ticket at our support system: https://support.the4.co/ So our team can check it for you. Thank you!
Open a ticket 2 days before still waiting for the reply. Ticket #13806
Hi there, Sorry for this delay. Because we do not work on the weekend. Today we will check and fix all issues. Please check the ticket on the support system, my colleague replied your ticket. Thank you so much for give us the patience. Best regards.
We are interested in purchasing your theme for our upcoming Shopify store.
Before proceeding with the purchase, we need to confirm that this theme is fully compatible with Shopify 2.0. Our plans include developing an app for the shop.
So could you please confirm the compatibility of the theme with Shopify 2.0 ?
Hi there, Elessi theme doesn’t support Shopify 2.0. I suggest you use Ecomus theme https://themeforest.net/item/ecomus-ultimate-shopify-os-20-theme/50243724 It supports Shopify 2.0 and has high performance. Best regards!
Hello, I like this theme, but before purchasing, I wanted to know if I can fully customize the theme colors to my branding guide? Thank you.
Hi there, Thank you for asking the question. For fully customize the theme colors to branding, I highly recommend Ecomus theme https://themeforest.net/item/ecomus-ultimate-shopify-os-20-theme/50243724 It has Theme settings for Color Scheme. It will be suitable to your needs. Best regards!
Hi, is there any update that lets us customize the checkout page with blocks?
Hi there, checkout page belongs to Shopify; theme can not interfere this page. If you have any questions please let us know. Thank you so much!
Hello.
I am facing issues with the theme after installing it on shopify. The mega menu is not working properly. I have raised a ticket on your support but I havent heard back from anyone.
Support ticket # 9411
Please can you check and have someone respond to me asap? Thanks
Hi there, you can follow the problem on your ticket. The support team answered you. Best regards!
Hi there, is this verion 1.0 shopify, because I need something that is compatible with version 2.0 of shopify
im trying to install a ring builder app on this theme and it does not work… the app developer says it’s because your theme is out dated it needs to be 2.0 shopify
here is what developer is saying: “[06:53, 17/02/2024] +1 (617) 934-6763: Elessi the theme, you are using, is an older version of Shopify theme 1.0 [06:53, 17/02/2024] +1 (617) 934-6763: Most apps now support 2.0 theme [06:54, 17/02/2024] +1 (617) 934-6763: So that’s why you are facing an issue”
Hi there, Have a nice day! Our colleague replied your ticket, please help us to check. Best regards
Hi, I cant fine the installation files. It’s missing!
Hi, the installation file is missing from the download. Could you please advise. Thanks
Hi there, please extract the theme file before uploading it to your store. If you need further assistance, please help us create a ticket here https://support.the4.co/ Thank you!
Hello, I sent in a ticket yesterday but i’m on a bit of a time crunch. I sent the Zip file to my developer yesterday to upload to my shopify. She sent me a screen saying “Zip does not contain valid theme: missing template: layout/theme.liquid”. Can you provide me with the missing file and any instructions to i can pass it along. Thank you
Hi dear friend, After you bought our theme, please extract the download package which you just downloaded from Theme Forest then you will see the upload file inside. Here is details document for you: https://support.the4.co/articles/how-to-install-and-activate-the-theme#1-unzip-the-theme-package Also we will check and assist you on your ticket asap. Have a nice day!
Hello, I’m trying to create some filter for my collections to show a different image on a same product. For example, I create a tshirt product whit 2 variations: red and blue. And I create a collection for each variation. I want the product to show each color on each collection. Is this possible?
Hi there, Unfortunately the theme doesn’t support that feature. You need to use the 3rd app to achieve it. Best regards!
Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi there, The theme is ready to sell Physical Products with many different features. However if you want to sell Digital product with downloading feature and subscription, you need to use the 3rd app for those specific features with our theme. Best regards!
We have been using Elessi theme and we would like to disable lazy loading of product images in the product listing. How can we do that? Do you also provide non-minified js library for elessi?
For any technical issue, please open a ticket at our support system: https://support.the4.co/ So our team can check it for you. Thank you!
Hi. Do you offer refund?
Hi there, please address this issue in your ticket on support system.
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YOUR SUPPORT IS SUPER SLOW. SO FRUSTRATING! ONLY THE PERSON WHO REPLIES IN THIS COMMENTS SECTION REPLIES FAST
Hello, we provide support for your ticket within the specified time frame, which is 1 day on weekdays and 2 days on weekends (with exceptions for holidays as needed, with specific notifications). Our support time policy is clearly outlined here: https://tppr.me/LH0oo Please kindly be patient with us.
Ok i’ll closely monitor that. Please try to attend to our tickets as much as possible especially when you’re free.
