750 comments found.
Please update the download files to the latest version. The available version is still 2.2. Thank you!
Hello,
The version 2.3 is available on ThemeForest, it is just that 2.2 accidently stayed in style.css (please see screenshot) as a version. This just needs to be changed to 2.3.
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Please check again. The WPBakery link is not correct for the update to 8.6.1
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I am aware. Here is the error that I get when trying to update:
Downloading update from woocommerce-com-expired-18734001738633…
Download failed. A valid URL was not provided.
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hi, recently i updated php version to 8.4, and cause wordpress error due to optimizewp/framework/modules/widgets/sticky-sidebar/sticky-sidebar.php on line 20 any solution to fix
PHP Fatal error: Uncaught Error: Call to undefined function create_function() in public_html/wp-content/themes/optimizewp/framework/modules/widgets/sticky-sidebar/sticky-sidebar.php:20
Hello,
The theme is tested up to PHP 8.2 so we recommend using this PHP version.
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hi php 8.0 also cause wordpress error, do u have any update version of the site, or how to disable sticky sidebar, we dont mind to pay
Please check if you updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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hi, thanks for your info, i have updated the theme and fixed the issues. And I have one more question that for the text block, how can i set the text align to the left for default, now is centered
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When I update the Mikado Core plugin from version 1.4 to 1.6, my website starts displaying a bunch of short codes [mkdf_section_subtitle] and the site’s content breaks. What do I need to do to fix that?
Hello,
It is possible that something is not updated correctly. Please make sure that you updated the theme and the bundled plugins by following the instructions from this article. In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will take a look.
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I figured it out. We had to activate the theme license before the Mikado Core plugin would work properly. After activating, all works like it should.
Hello,
Thank you for letting us know. We are glad to hear that you managed to figure it out.
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When using the wpBakery module for “portfolio list” included with your theme, when clicking the “load more” button, a duplicate portfolio item is generated in the new items that are then displayed.
For instance, the module will display items 1 – 2 – 3 – 4 – 5 – 6 and when ‘Load More” is clicked it will then add 6 – 7 – 8 – 9 – 10 – 11, etc.
I am getting around this by showing all items at once, but wondering if you have seen this behavior.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Also, Please check if you have updated the theme and its plugins to the latest version listed in change log.
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I can’t access your support center as the site was inherited from a previous developer and am still trying to track down the license. Is there an email I can send requests to?
Another issue I am seeing is that the Mikado Core plugin (v.1.6) is breaking Yoast and causing titles/descriptions to always show green regardless of how long the content is. If I disable the plugin, the issue goes away.
- The theme is at v2.2, - Mikado Core plugin v1.6 - Mikado Instagram Feed plugin v2.0.2 - Mikado Twitter Feed plugin v1.1.2
I notice on the changelog for this theme it is showing compatibility with a very old version of WPBakery :
“Updated WPBakery Page Builder plugin to 6.13.0”
This plugin is currently released to v8.1.
Are there any updates for this theme coming? It’s been a few years…
Hi,
Unfortunately, we can’t provide you with the theme files and license for the theme. Both the theme and the license belong to the person who originally purchased the theme.
The theme is supported and we will continue to update it, however, you or the owner of the site need to have the the theme in the “Downloads” section of your ThemeForest account to receive new updates.
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I did not ask for a license or files, just a way to email support to ask these questions.
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The site has a theme license, but it is not in my account. The site is connected to Envato via API. How do the included plugins (wpbakery) get updated? I do not see it under the Install Plugins link where included plugins are normally found.
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This site is using OptimizeWP v2.2 and only has WPBakery Page Builder v7, which is 15 versions old (!) and has a security vulnerability. When will this get updated? Security updates should be pushed as soon as they are available.
This theme hasn’t been updated in 2 years….and even then was only released with WPBakery v6.13.0…
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Apparently having a theme license has nothing to do with you supporting your product. Thanks for your non-support.
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I saw your latest comment from 8 months ago saying the theme will be updated. Is this still in the works? Or has the the theme been abandoned?
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the release of the next update.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.2.
In case you need to update the bundled plugins, contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hi. I’m interested in the theme, but I can see, that las update was one year ago. Do you have any plans to update it soon?
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
Current version of the theme is compatible with latest version of WordPress and WooCommerce.
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hello there. I am very interested in this theme though, when viewing the demo, I notice that the theme appears to have a weird scrolling feel. Like not smooth, almost like a slower scroll (when scrolling down). Is that a feature and can that be turned off if I purchase the theme?
Hello,
Thank you for reaching us!
There is an option to enable/disable smooth scrolling. You can find more info in the documentation in this link.
Do let us know if you have any additional questions.
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I just bought this theme and I am having problem importing the demo. It’s stuck at 20%. I have all the plugins deactivated with the exception of Mikado plugins. I also opened support with ticket number 248701. So far no reply from your team. Please advise!
Hello,
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.
Your ticket should now be updated with response. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
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Hello there! I never used the theme and accidentally installed it awhile ago. Will you please reset my license? aonsmith@icloud.com , thank you in advance 
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
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I had previously purchased your product called “Optimize – SEO & Social Media Theme”. But I lost your information. It was a product that I was really satisfied with. I have a few questions for you about this:
1. Is WP Bakery Page Builder completely free?
2. Is Visual Composer used with WP Bakery Page Builder? Or am I remembering wrong? I think you were giving Visual Composer free with the purchased WordPress theme?
3. If I am not satisfied, will I get a refund?
Hello,
Thank you for reaching us!
1. WPBakery page builder is included as a bundled plugin with the theme and you don’t need to purchase separate license for it.
2. Demo content is built using WPBakery page builder which is included as a bundled plugin with the theme.
3. Since our themes are sold exclusively on ThemeForest, refunds are handled on Envato Market directly as explained in this article here, and we do follow official Envato Market refund policy which you can check in this link.
Do let us know if you have any additional questions.
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nvm
Hello, I need to deactivate my code and add to another domain but I already removed the theme from the one that was connected can you reset my purchase code?
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thank you.
Support
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hi, instagram part was working on my website. It started giving error after update. how do i fix it Could you help ?
odemood.com
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Sorry post wasn’t necessary after all… good day
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will assist you if you have any questions. Thank you.
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I bought this theme, and it hasn’t been updated for a long time. I’m having several issues with WooCommerce due to outdated templates. I’ve been reading the documentation, and it seems absurd to me that the solution is to downgrade the WooCommerce plugin, which apart from being quite insecure, leaves much to be desired as a solution. Therefore, I will have to start updating the templates on my own.
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when the new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Until then, please take a look at the following article. For any further assistance, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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I can’t register the theme
Hi there,
Thanks for writing in! Please read this article as it can help you.
If the issue is related to something else please let us know.
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I don’t understand this theme. This is similar to semrush or ahrefs? My users can buy the plan and use services. If yes then can you send me demo?
Hi there,
Thanks for writing in!
Our Optimize theme is WooCommerce compatible. Pricing Tables ( http://optimize.mikado-themes.com/pricing-tables/ ) is the Visual Composer element, not initially connected with WooCommerce , but you can link the button at the bottom of each table to some product page if you’d like.
We hope this helped and let us know if you have any additional questions.
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Last update was in 2021, will you be updating this theme?
Hi there,
Thanks for writing in! The theme will for sure be updated as soon as possible as our team is working on updating all our themes. We do not have any ETA but we are giving our best to update the themes as soon as possible.
We are here if you have any additional questions.
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Hi Mikado, we are using your theme but we have issue when you load the site everything is white and if you scroll it will load the page… our website is jc-animaties(.).nl Can we get in touch?
Hi there
It is a bit hard to tell from here but you are more than welcome to share your website url so we can check.
Perhaps this article here that might help you.
Thanks.
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It gets stuck at 98% when trying to import the demo theme. when i try again it overwrites and more than one menu occurred. how do i fix it? odemood.com
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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