28 comments found.
can’t work on staging site can you please look in to? it should be per domain activation for staging purpose etc
Hello,
Thanks for reaching out to us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards
Hi there?
I have a doubt about the last version of the Festy Theme. According to the Change log of the theme, the last version is Version 1.17 from 06.05.2025 but looking at my wordpress installation it says I am running the Version 1.21 as you can see in this screenshot https://www.awesomescreenshot.com/image/57888827?key=41e9b06c7290b975ad0ec617dac3d453
Could you explain me this disagree?
Thanks in advance
All right, so I am up to date.
However, there is an addon that I am not able to update as you can see in this screenshot https://www.awesomescreenshot.com/image/57907820?key=ca11bcdce7413585319cc3005f78431d
Any idea about the reason?
Thanks again
HEY WHERE CHECKOUT TICK BOX ETC COLOUR EDITS ?
tick box accept term how do change colour current look is blend with background hardly visible thanks
Hello, how do I remove the title preview on the covers that are displayed using the ThemeREX services?
Hello,
Thanks for reaching out to us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
Demo
A timeout occurred
Demo Error establishing a database connection
Hello, I previously purchased your template and really like it. However I want to use a Gallery plugin with it’s own lightbox function and to remove the lightbox functionality that is inbuild into your template but nothing I do removes it. Could you please tell me how to remove this functionality? Thanks.
Hello,
Thanks for reaching out to us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request. Also, feel free to connect with our Custom Studio at https://themerex.net/support/ (select the “Get a free quote” category). They’ll be happy to figure out a solution for you.
Thank you.
Hello there!
I am using WPML to translate the site but I cannot find how to add the language switcher to the mobile menu. I was able to add it to desktop, but couldn’t find a way to have it on mobile menu. Could you please help me out with that?
Thanks!
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Hi there,
I am trying to update the theme of my site but an error is ocurring as you can see in this screenshot https://tinyurl.com/28c9zwer
I have installed the Envato – Wordpress plugin for an easy update but there is a problem I would like to solve.
Do you know which is the problem?
Thanks in advance
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update all bundled Just follow this guide: https://festy.ancorathemes.com/doc/#installation_theme_update
In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.
Regards.
hi,
How to turn off subscription model popup. we don’t want that.
thanks
Hello,
Thank you for choosing our theme!
You can easily remove the pop-up under WP Dashboard > Settings > Popups. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello,
I just purchased this theme using another account and have successfully set up the wordpress theme and then imported the demo data successfully. The issue i am having is the fact that i wanted to import this demo here: https://festy.ancorathemes.com/music-festival/ but i cant see how to do so in your documentation and on the installed website, i can only see the default skin.
How do i import or switch to the music festival demo on the main website and use as i cant find any information about this on the documentation
Hello,
Thank you for choosing our theme!
Festy has the default skin only that comes with 6 homepage designs: https://festy.ancorathemes.com/doc/#homepage_settings_page_1 You can assign the Music festival page https://festy.ancorathemes.com/music-festival/ as a Homepage under Settings > Reading – https://prnt.sc/HrZkRGE_fo77
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with all your request.
Regards.
Ok. i have already contacted support and waiting their response
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/106592
Regards.
I am getting an alert that an “Update Available There is a new version of Festy available. View version 1.12.0 details or update now.” But even on here for the theme, it says 1.11.0 is most current
Hello,
Thank you for reaching out!
The new version is available in the theme Dashboard, and it will be uploaded to the TF shortly.
The theme includes Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard. Please follow this guide: https://festy.ancorathemes.com/doc/#installation_theme_update
Regards.
Hello! Thank you as always! I have several sites using this theme, my one site did not want to update, it finally did just now. I appreciate the quick replies as always!
You are welcome. We’re lucky to have you. Thanks for being such a fantastic customer!
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Have a nice one!
Hi,
is there html files for this theme?
Hello,
Thank you for your interest in our theme!
This theme is available in Wordpress version only. HTML files are not included in the package. Our Customization Studio can create the HTML version of the theme, to get a quote please submit a ticket at https://themerex.net/support/ and choose “Get a free quote” category.
Regards.
For some reason, the menu on my website has corrupted: https://golowanfestival.org/ I’ve installed the latest version of the theme as well. I seem to be having an issue updating add-ons (including ThemeREX Addons), despite having a license as I just get errors like Download failed. Unprocessable Entity Can anyone help?
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello, I tried to update your theme through the dashboard but it is giving me an error message. I even can’t update the Theme rex Add-ons and slider revolution that are offered. Can you help despite that my support has expired? This seems to be a bug.
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
It’s possible to import events from Eventbrite?
Hello,
Thank you for your interest in our theme!
Sure.The Events Calendar used in the theme allows you to import events from Eventbrite. Please check this guide – https://theeventscalendar.com/knowledgebase/k/importing-events-from-eventbrite-com/
Regards.
ok i can add it in your theme, but the event will be import as post inside the layout or no?
Events will be imported as event posts. Then you may output them on the site pages in existing events sections. In order to import the events from Eventbrite, third-party paid plugins are required: https://theeventscalendar.com/products/wordpress-eventbrite-tickets/ and https://theeventscalendar.com/products/event-aggregator/ I should say that we cannot guarantee full theme compatibility with the third-party plugins since we have not tested them with the template. However, you may try using the plugins with the theme. Additional stylesheets may be needed for full theme compliance. Our Customization studio can create them for you. To get started, please submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Hello, I purchased the theme through envato elements on June 2022. When I try to submit a ticket with the token as purchase code I get “Your support is expired” notice. I need support/advise about a security concern.
Hello,
Thank you for contacting us!
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to purchase support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hello, I need help with something.
Footer, Header, Mobile menu logo link ”#” appears. Where can I change this?
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/. Thank you!
Regards.
Hi, Does your theme support multi-language OR WPML ? Does it support RTL ?
Hi,
Thanks for the reply,
I just need to know one more thing, is it RTL supported ?
Regards.
my code notworking please help me
Hello,
Thank you for getting in touch with us!
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab – https://festy.ancorathemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Where can we purchase rights to use the Animal Theme video? LOVE the theme! Great work!
Hello,
Thank you for contacting us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will check whether it is possible to address your request.
Regards.
