1619 comments found.
Hello please help out with the issue on my ticket: Ticket #4509637
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
Hello,
I purchased this theme two days ago and seem to be stucked with the Demo Import part. After the import i still see the same default page and not the website I saw on preview (Stakehouse). i dropped a ticket please help me out.
Hi,
Thank you for purchasing.
I replied to your ticket. Could you please continue there. Thank you.
Okay thanks I just replied to the ticket
We replied to your ticket. Could you please continue there. Thank you.
Hi, I’ve purchased the Grand Restaurant WordPress Theme. After uploading and activating the theme, it requires several plugins to fully activate.
Some plugins were successfully installed and activated, but a few required plugins are not installing and the “Install” button is not clickable. I also noticed that the theme package doesn’t include a “plugins” folder, so I can’t upload the missing plugins manually.
Could you please guide me on how to install or activate the required plugins properly? Is there a manual download link or a specific method to fix this issue?
Thank you for your support.
— Rahat Ahmed
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
Pre-sale question: does this theme include a module that allows to manage and generate gift vouchers/meal vouchers?
Hi,
Thank you for your interest.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Thanks for your answer. So, You have one request now! 
The updates don’t show on the front-end, no matter how many times the cache is cleared, css is regenerated, changed browsers, etc. I see that some others are also having this issue, looks like it’s not really the problem on my side, and it keeps coming back. I have submitted a ticket too, I hope this gets fixed asap.
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
Reservation Popup It NEVER worked for me.I NEVER RECEIVED an email…Why?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Tried importing a single page as per the documentation, but it doesnt seem to be working. pages do not show up. i already imported a full site, but now cannot import a single page
Hi,
Thank you for purchasing.
We replied to your ticket. Could you please continue there. Thank you.
does this theme also support the Zenchef reservation plugin/tool?
Hi,
Thank you for your interest.
If it’s a WordPress plugin then it should be working fine with the theme.
How do i remove a purchase code from a URL that has no live site, so i can re-use on a new site i want to build. I cant log a support ticket with you because my support has lapsed.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
It says the purchase code is already registered. I dont know to what email address. Are you able to provide an email address so i can email you my purchase code and proof of purchase?
Yes, could you please contact us using the contact form on this page https://themeforest.net/user/ThemeGoods
I am having some issues with the menu section of this theme. My support has expired, is there a way to contact support still? Can i send an email?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
how do i make the food menu two or three column instead of 1?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello,
Is the theme compatible with PHP 8.3? Kind regards, Emmanuel
Hi,
Thank you for purchasing.
Yes, it’s compatible with PHP 8.3
I submitted a ticket because I’m unable to import a demo page. the option is not working for me in Elementor and I am running version 2.1 of Grand Restaurant Theme Elements for Elementor.
I was told that It’s issue with Elementor template library in v3.32.2 and they would find a solution and update soon. I asked for an ETA weeks ago and still no response.
Do you know when this will be repaired?
Hi,
Thank you for purchasing.
It’s issue with Elementor template library in v3.32.2
We will look for the solution and will release the update soon. Thank you.
I wish I knew this before purchasing this theme. I purchased with the expectation that I would have access to the page templates within the demo and now I’m left with being at a standstill for completing my website.
I have provided my review accordingly
Hi there,
is it compatible with WPML? i need to add another language, and how can i manage language menu placement?
Hi,
Thank you for purchasing.
Yes, you can use WPML or PolyLang plugin as well. You can manage language for header using these plugin settings.
Hello, I’d like to ask how I can change the photo in the demo Grand Restaurant slide. I wasn’t able to locate the slide image either in Elementor or in Revolution Slider.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, are there any banner pop-ups that show the promotion program before loading the website?
Thanks.
Hi,
Thank you for your interest.
Yes, you can also use this plugin https://wordpress.org/plugins/popup-for-elementor/
Ok, thank you so much.
Does the “clean” demo site has online order? The demo site doesn´t show it, and if I manually input the shop URL (https://grandrestaurantv6-7.themegoods.com/clean/shop/), it shows a 404 error.
Hi,
Thank you for your interest.
Yes, all demo pages cant use demo shop page for online order system.
Can or can´t?
Would the shop page have the same UI style as the other pages of the “clean” demo, or would it have this totally different UI?
Sorry, yes, you can use demo shop with other demos for online order system.
Would the shop page have the same UI style as the other pages of the “clean” demo?
Yes, it will have the same UI.
I have a couple of questions about the “Clean Food” demo site.
1 – I noticed it doesn´t have many 4 pages (Home, Our Menus, About Us, and Contact Us). This is it, or it has more pages that are not added to the demo site?
2 – The “Shop” link in its footer takes the user to a shop page that has a completely different style. Does it have a shop with the same style as this demo site?
Thanks in advance!
Hi,
Thank you for your interest.
This demo has all pages you saw on demo website here https://grandrestaurantv6-7.themegoods.com/clean/
You can also mix other demo pages with this demo pages too.
Hi, thanks for your reply.
Yes, I know I can mix other demo pages with the “clean” demo website, but they have a completely different UI. The other demo sites have multiple pages, but the “clean” demo site only have 4 pages. If I mix the pages from the other demo sites into the “clean” demo site, would these pages have the same style as the “clean” site, or would they keep their own style (which is completely different from the “clean” demo)? Thanks!
Does it need Elementor Pro or any other paid plugin?
Hi,
Thank you for your interest.
Basically everything you saw on demo site are included without required purchasing any additional pro version.
So there is no need to buy Elementor pro version to create all pages you saw on our demo sites. We are using basic version of Elementor across all demo pages too.
I’m waking up to the same issue as Elypaul. The “Grand Restaurant Theme Elements for Elementor” plugin is causing a fatal site error. Please help!
Error Details
An error of type E_ERROR was caused in line 54 of the file /srv/htdocs/wp-content/plugins/grandrestaurant-elementor/templates.php. Error message: Uncaught Error: Undefined constant Elementor\Api::LIBRARY_OPTION_KEY in /srv/htdocs/wp-content/plugins/grandrestaurant-elementor/templates.php:54 Stack trace: #0 /srv/htdocs/wp-content/plugins/grandrestaurant-elementor/plugin.php(185): GrandRestaurant_Templates_Manager->init() #1 /wordpress/core/6.8.2/wp-includes/class-wp-hook.php(324): GrandRestaurantElementor\GrandRestaurant_Elementor->init(’’) #2 /wordpress/core/6.8.2/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #3 /wordpress/core/6.8.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /wordpress/core/6.8.2/wp-settings.php(727): do_action(‘init’) #5 /srv/htdocs/wp-config.php(84): require_once(’/wordpress/core…’) #6 /wordpress/core/6.8.2/wp-load.php(55): require_once(’/srv/htdocs/wp-...’) #7 /wordpress/core/6.8.2/wp-admin/admin.php(35): require_once(’/wordpress/core…’) #8 /wordpress/core/6.8.2/wp-admin/plugins.php(10): require_once(’/wordpress/core…’) #9 {main} thrown
Hi,
Thank you for purchasing.
Please download the latest version of theme from your account and you should be able to install “Grand Restaurant Theme Elements for Elementor” v2.1 which will fixes the issue.
Thank you so much! All fixed. I appreciate the quick response!
Although, now I can’t edit the Headers and Footers. Any idea what can fix that?
What’s error message you got please?
Also, please open Settings > Permalinks and save all settings again to see if it fixes the issue.
It did! Hoorayyyy! Thank you again! Best theme ever!
You are welcome
Btw, Could you help us rate for the theme please?
