Hello,

Thank you for your message.

The WpRentals theme does not include a sub-unit structure that would allow you to set up a hotel-style system with multiple rooms (such as Standard Room, Deluxe Room, Suite, etc.) under one main property and manage bookings for each room separately. The theme is not designed as a traditional hotel booking system at all.

Each property/listing in WpRentals is handled as an individual rentable unit, with its own booking calendar, pricing, and availability. So it’s not possible to have multiple bookable rooms grouped under one listing in a native way.

If you were specifically looking for a hotel/resort setup, we can help you request a refund through Envato, as this functionality isn’t supported by the theme’s design.

Please let us know if you’d like assistance with that. You can send a message here https://themeforest.net/refund_requests/new to guide you for the refund process.

Thank you

Thank you for the feedback! We really appreciate you taking the time to share this idea. We’ve added this suggestion to our wishlist for future updates. Thank you

Hello,

I understand your frustration. I’s a very reasonable request and something that does come up in real situations.

At the moment, in the setup where users pay a deposit or the full amount, with various price options, including cusotm price for custom period, the system cannot safely handle advanced calculations for past bookings, invoice updates, or payment adjustments without creating significant issues (for example, incorrect totals).

We completely understand how useful this feature would be, but we have to consider multiple scenarios to avoid affecting existing clients or generating data inconsistencies. If we can find a simple and reliable way to handle this technically and time-wise, we will certainly add it in a future update.

For now, the only option is to cancel the original booking and manually add a new booking as the owner, with notes about what has already been paid and what still needs to be paid.

Thank you for understanding.

I do really appreciate your response and I acknowledge the issues that might arise in all the different situations across your entire customer base… Thank you for responding. If you’re ever able to maybe add something more about it in your documentation – even that its not possible – it would save considerable frustration for the people who search for it for a long time thinking that they must be missing something. Even a note stating, “yeah, you can’t do it – cancel it and rebook it” – would’ve saved me hours.

Hello JNewton80,

Thank you again for your feedback — we really appreciate it. We’ve added a dedicated help article to make this much clearer for all users: https://help.wprentals.org/article/faq-can-i-edit-or-change-booking-dates-after-a-reservation-is-made/

We hope this will make it easier to find this answer via help for the future.

And of course, if you ever can’t find what you’re looking for easily in the documentation, please don’t hesitate to contact us directly through our support portal: https://support.wpestate.org/

We’re always happy to help guide you.

Thank you

I’ve got a few more questions:

I’m customizing the header using Elementor’s Header Template. How can I add the WP Rentals search bar to the header, ideally like Airbnb (where it appears in the header when you scroll down)?

What are the shortcodes or CSS classes for the Login, Signup, and Submit Property buttons used in your default header? so i can link it with my custom header

Appreciate your help!

?

Hello.

The WPRentsls API can allow you import reviews. We do not have step by step for Google or Trip Advisor, but our team made a very good tutorial for WpRentals API and they showcase an example for how to import reviews via API in the video – https://www.youtube.com/watch?v=3a4EcMYs-4k

I’m customizing the header using Elementor’s Header Template. How can I add the WP Rentals search bar to the header, ideally like Airbnb (where it appears in the header when you scroll down)?

—> I do not know if you can make that search in sticky form. The search needs to be unique per page. If the Elementor PRO header template lets you make the header sticky without duplicating it, I assume that would be the solution for your question.

What are the shortcodes or CSS classes for the Login, Signup, and Submit Property buttons used in your default header? so i can link it with my custom header

—> Please see this help to see how you can use the ID for login and register – in the next theme version we will add the header login / register as a widget as we will release WpRentals Studio

https://help.wprentals.org/article/create-custom-login-register-buttons-in-elementor/

If you have any further questions or need assistance, please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.

If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate

Thank you

Also, how do I disable this: Show Contact form instead of Booking Form checkbox. In the property listing page?

Hi,

Thank you for your message.

At this moment, the phone number will be displayed in User details, but will not be used for verification.

For SMS management, the phone number can be manually edited in the My Profile page: https://help.wprentals.org/article/sms-management-by-twilio/

The support team can provide custom css to remove the Show Contact element from the submission form.

Please send your license code to our author inbox to help asap https://themeforest.net/user/wpestate – or please open a ticket in support and our support team will help de-activate the license via our client support https://support.wpestate.org/ This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.

Thank you

Hello.

Please use the client support for theme related question and our support team will guide you to check the documentation for existing theme features.

Client support link https://support.wpestate.org/ . This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.

Regarding the 1st comment -

The theme does not include SMS verification or automatic country code detection features.

Adding the country code as a prefix in the phone fields and validating the phone number is correct – may need a 3rd party script that has this information. And usually such scripts are paid. So could you please send an example link if you have one? I would like to understand whether the country code is automatically detected via a script that reads the user’s browser location, or if it needs to be manually set.

The phone field available during registration is a standard text field that allows users to enter their number in any format and can be turned on/off.

We will note your feedback about adding an optional validation for the phone number format and review it for a future update.

Regarding 2nd comment

It needs to be removed from code or with css. Please open a ticket in support to check and confirm the solution

Thank you

Hello. Thank you for the follow up.

I’m afraid the keyword field is only available in Search Type 4. This feature hasn’t been requested before, so we haven’t extended the title keyword field beyond the initial integration explained in the help article I shared in my previous comment.

If you’d like, we can add this to our feature wishlist. However, I can’t confirm if or when it might be implemented. Please note that even if added, the keyword field would still search only within property titles for performance optimization.

Thank you

Can I use Search Type 4 on the home page so visitors can type a keyword from the listing title and see that listing in the results on the same page I already have the default search on the home page, so please let me know the exact steps to swap it to Type 4 or add the keyword field there.

Also, please add this as a built in feature if it is not possible today. It is a very basic need. Users often search by the property or hotel name, not only by city or country, so title keyword matching on the home page is essential. and only Title search is fine.

Hello,

If you already have the default search on the homepage with the theme hero media, you can switch to Search Type 4 from the Theme Options. Please see the help article for detailed steps: https://help.wprentals.org/article/how-to-manage-search-type-4/

If you would like assistance with the setup, please open a support ticket in https://support.wpestate.org/ as we would need temporary wp-admin access to see your exact setup.

I understand your point about the feature and have added it to our wishlist. However, at this time, I cannot confirm a timeline or guarantee implementation.

Thank you for your understanding.

Hello. Thank you for opening the ticket. We will check the details you sent. But please allow me to answer the comment about instant booking – which does not create duplicate bookings for sure. Help https://help.wprentals.org/article/1-19-instant-booking/

There is always 1 booking ID.

The booking ID si created when user clicks Book Now (before the instant modal).

The instant booking modal is part of the instant booking (with or without woocoomerce, with or without woocommerce for not logged in users options). I am afraid it cannot be disabled, because it is used in multiple scenarios.

In Instant Booking + WooCommerce scenario, user sees his booking info in checkout before completing the checkout – and that is the booking ID generated by the theme for his booking request. WooCommerce generates a Product connected to booking ID and that is unique.

If users sees multiple bookings / products in checkout, it means you are using a test account where you generated multiple tests / bookings with instant booking option and all are showing in WooCommerce checkout as part of woocommerce functionaltity. WooCommerce allows to clear the cart and there is a button for that too.

This will be checked and confirmed via support system.

Thank you

I understand there is a single Booking ID generated before the instant-booking modal and WooCommerce then creates a product tied to that Booking ID. What I’m seeing on my site is slightly different for logged-in users.

What I see • In My Reservations there is a Pending/Unpaid entry created at the moment the modal appears. • After completing WooCommerce checkout there is a Confirmed reservation for the same dates plus a Woo order. • Result is two reservations shown to the user for one stay — one Pending and one Confirmed.

Hello. I checked the ticket ad I did not see the 2 reservations you mentioned.

Please see my test and reply in the ticket created. Show us what are the 2 Reservations you mention as well to re-check and answer

Thank you

Hello. If your moved the database from the original activation site, or if you have a cache plugin that does admin cache, we need to manually de-activate the license for you.

Please send your license code to our author inbox to help asap https://themeforest.net/user/wpestate – or please open a ticket in support and our support team will help de-activate the license via our client support https://support.wpestate.org/ This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.

Thank you

sent the license code to author inbox, please check

Hello. I replied. Thank you

hi, with stripe, if i enable apple pay/google pay on cart page and checkout page… can renter pay on cart page with out adding any details in WooCommerce form?

Hello. We do not personally use this woocommerce setup. I looked for the documentation from WooCommerce/

Here are some key documentation links for enabling Stripe express checkout (Apple Pay / Google Pay) in WooCommerce:

Setup & Configuration with Express Checkout (Apple Pay / Google Pay) for WooCommerce: https://woocommerce.com/document/stripe/setup-and-configuration/express-checkouts/ WooCommerce Stripe WooCommerce Extension Full Documentation: https://woocommerce.com/document/stripe/ WooCommerce Stripe “Apple Pay” Documentation: https://docs.stripe.com/apple-pay Stripe Docs Stripe “Google Pay” Documentation: https://docs.stripe.com/google-pay

The setup needs to be tested to confirm if WooCommerce can support what you wish to do.

Thank you

Hello, Any option you choose will be de sort order applied to properties in search results and will be the default option showing in the sort dropdown.

Thank you

thx, how do remove sort by bathroom eg..

Hello. These need to be removed in code as they are part of the default sort options. Please open a ticket in support to check with development team and advise.

Thank you

i have did that already, there is no hero image in 1. edit directly 2. edit with wp bakery 3. edit with layer the first option is Custom Heading we have the space you need

is elementor plugin in mandatory or default to edit the home page? if yes will it come by default, when we import the child theme or do we nee to install separately, is it the reason why i cannot see the the option,

Hello

Regarding i have did that already, there is no hero image in 1. edit directly 2. edit with wp bakery 3. edit with layer the first option is Custom Heading we have the space you need

I confirm the hero media title is edited as I explained

Edit page Edit hero media – https://prnt.sc/b7MIh9KZjlnh Edit labels there and save page

The demo does not have the header in Bakery.

Regarding is elementor plugin in mandatory or default to edit the home page? if yes will it come by default, when we import the child theme or do we nee to install separately, is it the reason why i cannot see the the option,

—> The office demo is created with Bakery, so you can use Elementor only to create a new page with Elemenetor and replace demo with your new page.

If you have any further questions or need assistance, please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.

If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate

Thank you

Thank you as well for the kind words and for the follow up.

follow up: it was not my customized css it WP fast cache.. i removed it an installed wp rocket and now cart is showing fine.

Ah, ok. Thank you for the follow up!

Hello,

The White Label option is not connected to the Help & Custom Page section. The Theme Options area can be modified manually from the WpRentals Core plugin.

If you need assistance removing that section, please open a support ticket so we can guide you to the file that needs to be modified via FTP.

Thank you.

Thanks for quick response.. i will open support ticket.
ps. concept for white label is not to have any thing showing wprentals

Hello, I understand your point, but the help and documentation section is useful for clients using the theme and we wish to keep it for reference.

Will wait for the ticket to help remove the section.

Thank you for understanding

ok i will not enable any other recommendation to make css and js faster?

i was thinking using this plugin SQLite Object Cache as my server has APCu enable.. What you think can it break anything?

Hello,

Thank you for the message.

We cannot be sure how each speed optimization plugin can be configured, as their settings affect all plugins and scripts on the site, not just the theme. Using an object cache plugin like SQLite Object Cache with APCu enabled should not normally break the theme, but if the cache settings are too aggressive or if scripts are deferred or combined improperly, it can lead to layout or functionality issues.

If you decide to test it, we recommend enabling it step by step and checking the site’s main pages after each change to make sure everything works correctly.

If it helps, our team created a video for WpRocket setup here: https://help.wpresidence.net/article/how-to-improve-my-website-speed-my-website-is-too-slow/ The same setup steps can also be tested for WpRentals if you wish.

According to our research, WpRocket is known to provide the safest optimization results, but other caching plugins can also work well. Testing is required to confirm compatibility and performance.

Thank you.

Hello,

Thank you for your comment and for buying the theme.

WpRentals does not currently support Elementor footer templates using the theme’s built-in options and the free version of Elementor.

If you are using Elementor PRO, you can create and display a footer template with it in the WpRentals theme.

However, in the next theme update, we will introduce WpRentals Studio, which will allow you to create and assign a footer template directly from the theme options, without needing Elementor PRO.

This feature is still in development and will be released in the coming weeks.

Please use our client support center at https://support.wpestate.org/ for any assistance with theme functionality or support-related questions.

This is a private support platform where you can safely share your site details (URL and temporary WP-Admin access) for us to review.

Our standard office hours are Monday – Friday, 9 AM – 5 PM (Europe timezone).

Thank you

Thanks a lot for your quick reply. Since the website is still in development, I’ll wait for the new update.

Thanks again

Thank you

Hello again, Please open a support ticket at https://support.wpestate.org/ with temporary wp-admin access and mention which demo you wish to check, so we can review and help before our office closes today. Thank you

Hello,

there are already o open ticket also provided access, some pictures are added but there are still looks not as in sales demo. on the sales demo each listings have a few pictures 5+, the footer also not same.

May you can let me know how to change also the demo content to other one.

Thanks in advance.

Hi,

The support team already replied to your ticket.

Thank you,

Hi,

Thank you for your messsage.

Please make sure that you placed the pin correctly to reflect the new location for the listings: https://help.wprentals.org/article/how-to-manage-the-listing-location-with-google-places-or-openstreet-places-in-wp-rentals/

Also, if you enable the option for Read pins from file, plaese make sure that you generated the data and pins: https://help.wprentals.org/article/map-configuration-how-read-from-file-works/

Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.

If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate

Thank you

Hi,

Thank you for your comment.

1/ can we use a elementor template from wp residence abd wprental as a theme for using your Booking system OR using the crm of wpresidence and the crm of wprentals on a same Web site without using wp multisite — Unfortunately the WP Residence features cannot be included in WP Rentals. WP Residence and WP Rentals are 2 separate themes and cannot be used together.

2/ can we use the booking system in wprentals to rent office rooms by Day and hour.- The WP rentals theme included booking per night and per hour.

3/ if we can connect the booking system to our Google or Outlook calendar, is your Booking system totally synced with them ? So, if a customer try to book, has he only the available time slots or all the slots even the unavailable ones. —The theme includes the iCalendar feed option that will allow you to sync booked dates with other booking platforms.

Can we decide how many people can book on the same time slot so we can use it as an appointment Booking system or office rentals and with more than 1 for events booking ? Thanks for your reply If not, do you consider adding it soon ? Stéphane—- One period can be booked only once. The theme does not have the option to book the same period multiple times, and we do not have any plans to include this option in the theme.

Thank you

Thanks for your reply.

SO that means practically :

1/ using wordpress multisite to use sometimes wpresidence or wprentals on the same website

2/ the booking system can be used for office rental by the hour or service by the hour (replacing a property with a service), not for events or ticketing

3/ we need to use a third party plugin such as the events calendar, eventon… Are they all compatible or is there one of them that you particularly check the compatibility with your theme ?

This is it ?

S

Hi,

1/ using wordpress multisite to use sometimes wpresidence or wprentals on the same website —-WordPress Multisite lets you run multiple subdomains under one WordPress installation, and each subdomain can have its own theme.

You could have one subdomain using WP Residence, and another subdomain using WP Rentals, both managed from the same WordPress network (same dashboard, same plugins, same users if you wish).

Each subdomain can have separate listings, settings, and theme customizations.

2/ the booking system can be used for office rental by the hour or service by the hour (replacing a property with a service), not for events or ticketing —-The WP Rentals theme has one type of listsing with global details. It does not include an option for services.

3/ we need to use a third party plugin such as the events calendar, eventon… Are they all compatible or is there one of them that you particularly check the compatibility with your theme ? - We never tested such a plguin to be able to advise if it will work with the theme or not.

Thank you,

Hi,

Unfortunately, we do not have a simple workaround for this situation, and we will add it to our wishlist, but I cannot promise when or if this will be implemented in the theme.

I tested the same setup: sticky sidebar and listsing type 5, and I cannot replicate the same. We need to test this further with your setup.

Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.

If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate

Thank you

Thank you for the answer. I would like to suggest that in future updates you can put in all the phone fields where they exist the code of each country as a prefix and the selection will be made automatically based on the IP country of each user. It is very practical for all users of the topic. And a second suggestion if the user does not have a confirmed phone number, he cannot post an ad

Hello,

Thank you for the comments and suggestions.

Regarding your first point Adding the country code as a prefix in all phone fields, could you please send an example link if you have one? I would like to understand whether the country code is automatically detected via a script that reads the user’s browser location, or if it needs to be manually set.

As for your second suggestion Prreventing users without a confirmed phone number from posting ads

I’m not sure if this can be implemented at this time, but we’ll definitely consider it. Currently, the phone field is optional in the registration form.

However, the admin can manually approve new listings submissions, which means properties will not be published until the admin verifies the profile (including the phone number, if desired). These controls are already included in the theme.

For phone verification, we do have a Twilio integration available, and it works from MY PROFILE if enabled.

But please note that it requires a paid account to send SMS messages. It doesn’t enforce property submission, but it can be used if you wish to verify users via SMS.

To clarify, an automatic verification process would mean that the registration form checks the user’s phone number and keeps the profile pending until SMS verification is completed, correct? Implementing this would require integration with a paid service capable of sending messages or calls. Would that be something you’d be open to, even if it involves an extra cost outside of the theme?

Thank you again for your thoughtful feedback.

Best regards,

Hello,

Thank you for your interest in WpRentals!

WpRentals is a standalone theme and not a separate plugin, so it can only be used with its own theme structure, not with Hello Theme or other third-party themes.

Regarding Car trailer rentals with multiple owners: WpRentals can only have 1 owner per listing, not multiple owners. There is no payment to owner either, and there is no way to have statistics of income in owner dashboard in this case.

Thank you