Hi Antony,

Thanks for reaching out!

We do have an Android app, which is currently under testing. It was temporarily downgraded due to some technical issues, but it will be available again soon.

At the moment, we don’t have an iOS app available.

Thanks for your patience and understanding!

Best regards,

Customer Success Manager

Hi,

Thanks for reaching out.

Please contact us at contact@cridio.com and share your site details there. Our team will review, test, and resolve the issue for you.

Best regards,

Customer Success Manager

Please add below CSS code under theme options> general> custom CSS.

.lp-sidebar-search-location { display: none !important; }

Let us know if you face any issue.

Thanks for this, but it doesn’t seem to be working

Please clear your cache properly — it should work fine afterward. If the issue persists, kindly reach out to us at https://help.listingprowp.com/ . Our dedicated support team will be happy to assist you.

Hi,

Thanks for reaching out

We don’t have any update regarding version 3.0 yet. However, version 2.9.10 is currently under testing and will be released soon.

Kind regards,

Customer Success Manager

Hi,

Thanks for reaching out.

You can find and download all the add-ons, including CBD Pro, from the following link:

Best regards,

Customer Success Manager

Hi LeonardoManera,

Thanks for reaching out.

Please go to your WordPress Dashboard > Theme Options > Search. Here, you can manage the “What” field. If you enable it, the field will be hidden on the frontend. If you disable it, the field will be visible on the frontend.

Let us know in case of any issue.

Best Regards,

Customer Success Manager

Hi,

Thanks for reaching out!

Yes, the update is ready and currently under testing. It will be released as soon as possible.

Best Regards,

Customer Success Manager

Hi Borgan,

Thanks for reaching out.

Please note that you can export your listings from the WordPress Dashboard > Listings section. There’s an “Export” button located at the top left, next to the “Add New” button — simply click on it to export your listings.

To import listings, please refer to the article below for detailed instructions.

Let us know in case of any issue.

best Regards,

Customer Success Manager

Thanks for your quick reply. I think I need your help, I will submit new ticket

Sure please submit the ticket, Our support team will be there to assist you.

Hi,

Thanks for sharing your feedback — we really appreciate your kind words about our directory!

Each product comes with its own set of features, and while we understand your concern about the iCal Two-Way Synchronization, our clients have been quite satisfied with the custom booking system we currently offer. We’ve also included video consultation features in some of our other products, but this particular theme uses a well-established booking system tailored for directory needs.

That said, we truly value your suggestion and will discuss the possibility of adding iCal synchronization in a future update.

Best regards,

Customer Success Manager

Hi there,

Thanks for reaching out, and we sincerely apologize for the inconvenience.

Our team is currently looking into the issue with your support status. However, we’ve noticed that you already have 24 tickets, and most of them are still open. You can continue your conversation within any of your existing open tickets — our team will assist you there.

Regarding your customization concern, we’ll also be happy to guide you on the best way to preserve custom CSS changes so they remain intact after future theme updates once we review your active ticket.

Thank you for your patience and understanding.

Best Regards,

Customer Success Manager

Ok, please see Ticket #285981. Thank you

Thank you for contacting the helpdesk. Please check our team’s response there — they will assist you further with your queries.

Hi,

Thanks for getting back to us. Yes, you can customize its code to change or set your own link for the pop-up. By default, it redirects to the listings that are displayed and associated with that specific pin.

Best regards,

Customer Success Manager

Hello, Thanks for the reply. Is this a theme option? Or do I have to modify the code to include a external link to each establishment in the pop-up? I’m not very knowledgeable about that. Best regards

Please note that it’s important to first understand how the map pins work. When you add a listing with a proper address, it appears on the search results page. This page can display multiple listings, and each listing is represented by a pin on the map showing its location.

When you click on a pin, it corresponds to a specific listing, and the popup that appears displays information related to that listing — including its direct link.

Therefore, there’s no option to manually change the URL of these pins since they are automatically linked to the listings shown on the search results page.

If you want to customize this behavior based on your specific concept, you’ll need to modify the relevant code files.

Hi,

Thank you for reaching out.

Please note that our theme is already structured by default. On the demo sites, however, we have not installed schema plugins because we don’t need our demos to be indexed in search engines. That’s why you are not seeing structured data in the demo example you shared.

If you want to use structured data on your live site, we do provide a ListingPro Schema option that you can enable and configure as needed. This will allow you to have proper structured data for your listings.

Best regards,

Customer Success Manager

Hi,

Thank you for your purchase and for reaching out. Please log in to our official website using the account you used for the purchase. Once logged in, you can check your invoice/order details, and you will find your license code listed there.

If you face any issues accessing it, kindly share your order ID with us so we can assist you further.

Best regards,

Customer Success Manager

Thanks!

You are welcome

Hi Team,

Thank you so much for your kind words and congratulations on your portal going live! We’re really glad to hear that you’ve been enjoying the theme.

Regarding the missing images issue – this is fully related to cache. Since you’re using the LiteSpeed plugin, the cache sometimes causes images not to load properly. We recommend clearing and re-managing your cache settings to ensure the images display consistently.

Please give it a try and let us know if you still face any issues, we’ll be happy to assist further.

Best regards,

Customer Success Manager

Hi Ray,

Sorry for the delay in response. We have just tested the demo link: https://classic2.listingprowp.com/ and it is working perfectly fine from our end.

Could you please clear your browser cache or try checking in an incognito/private window? Sometimes caching can cause such issues. If the problem still persists, kindly share a screenshot or the exact error you’re seeing so we can look into it further.

Best regards,

Customer Success Manager

Hi Leonardo,

Thanks for reaching out.

Yes, this can be done in two ways. You can either hide the banner using a simple CSS code, or you can go to Theme Options > Listings > Listing Archive View and select a style that does not include the banner. Additionally, if you would like to remove the header banner across all pages, you can do so from Theme Options > General by disabling the page title.

Best Regards,

Customer Success Manager

“I have it disabled but it keeps appearing” I have it disabled but it keeps appearing

Please note that for archive page we have mentioned it could be done vis CSS or change of style.

Hi Murohuso,

Thank you for reaching out and for your patience

Our team is actively working on potential updates for version 3.0. However, we’d like to clarify that we haven’t made any official promises or release commitments for 3.0 yet. We’re currently analyzing and testing whether this update will be the right fit and bring meaningful improvements before moving forward.

Once we have solid information or a confirmed release plan, we’ll be sure to share it with all our customers.

Best Regards,

Customer Success Manager

Hi R-T,

Thank you for reaching out

At the moment, there isn’t a built-in option to add a general note under each review. To achieve this, custom work would be required.

If you’d like, we can guide you on possible approaches or recommend a developer who can implement this for you.

Best Regards,

Customer Success Manager

Thank you very much for your feedback. I would be grateful if you could suggest a possible approach. Thanks and BR Richard

If you prefer not to go for custom work, you can still change the text showing with each review (e.g., “Was this review …?”) by using Loco Translate. Simply go to Loco Translate > Theme > ListingPro and replace it with your desired text. (This could be trick that may help you)

Hi,

Nothing to worry . This usually happens due to a mixed content issue — for example, the activation button may appear grey after entering the code.

Please go to your WordPress Dashboard > Plugins > Add New > search for “Mixed Content” plugin, install and activate it. Once done, you shouldn’t face this issue again.

If you still experience any problem after this, feel free to let us know and we’ll assist you further.

Best regards,

Customer Success Manager

Great advice, I used the Siteground speed optimiser ‘fix insecure content’ function. Thanks again for such a fast, and really helpful, response. Nick Garnett

You are welcome

Hi Antony88,

Thank you for reaching out. At the moment, we have an Android app (currently under development) but no iOS app yet.

We’ll make an announcement as soon as we’re ready to launch again.

Best regards,

Customer Success Manager