12003 comments found.
Hello Admin, thank you for designing an impressive website theme. I have some questions and would like your support to make improvements for my website as follows:
1. In the Location creation section, I noticed there is a description field. I would like this description to be displayed publicly, possibly below the listing, as this would help with SEO. 2. Similarly, for the Listing Categories description, I also want it to be displayed. [Image 1: https://prnt.sc/QL-TJwG-r_Nw] [Image 2: https://prnt.sc/Z1f4WdpWJ6EC]
3. In the theme setup section: I have set the Header Text and Border Color to black. However, on pages (except the homepage), the text appears white, blending with the white header background, making it invisible. I’m not sure what’s causing this issue. Please guide me on how to fix it. [Image 1: https://prnt.sc/uNxbUMVZXQkl] [Image 2: https://prnt.sc/ZonXi1lsJPS5]
4. The theme is currently set up on my website. However, I’ve noticed that the website’s loading speed is very slow (I’ve already installed LiteSpeed Cache and am using a powerful LiteSpeed server). Is there a way to improve the website’s loading speed?
Hi,
Thank you for your kind words and for sharing your detailed feedback.
Category & Location Description: We already have a built-in option to display the category description. You can enable it by navigating to your WordPress Dashboard > Theme Options > Listings > Listing Archive. From there, you can manage the display settings. By default, the description is shown at the top of the archive page. If you want to display it somewhere else, that would require custom work.
Header Text and Border Color Issue: It seems to be a cache-related issue. Since you have active support, we recommend reaching out to our team via https://help.listingprowp.com so we can check it in detail and guide you accordingly.
Website Loading Speed: Please note that website speed depends not only on the theme but also on server resources, content, cache configuration, and image sizes. We suggest contacting our support team — they will analyze your setup and help you optimize the speed effectively.
Best Regards,
Customer Success Manager
Can the map/geo features be disabled and this theme be used as a directory for only online sites?
Hi,
Yes, absolutely — you can disable or limit the map/geolocation features if you only want to use the theme as a directory for online listings.
Please go to your admin dashboard> theme options> listings> listing detail> disable the map feature by drag and drop.
Also you may disable it from the pricing plans, disable the address field.
3rd you can also disable it from the Listingpro CC> Visualizer> FES builder> from there you can remove it if you have enabled.
If you need further help setting this up, feel free to reach out to our support team.
Best regards,
Customer Success Manager
I have emailed, left a ticket and have had no response.
I installed this theme according to your instructions and it looks absolutely nothing like the places demo. When I try to tweak the header and banner, nothing changes. This as you can imagine is very very frustrating. I am simply trying to get the basic site looking like the demo and it is not working as advertised.
I am also getting a 404 page whenever I click on the listings that I have added. Why is this?
I have cleared cache and nothing works
Hi Stuart,
Thank you for reaching out. We received your email and support ticket after our working hours, and we sincerely apologize for the inconvenience caused.
Please note that our team has already responded to your queries via both email and ticket. Kindly check your inbox and ticket dashboard for our detailed response and troubleshooting steps.
If you’re still unable to locate the replies, please let us know here, and we’ll resend the details promptly.
Best regards,
Customer Success Manager
My Key is already used. I want to delete the old website and want to use the key for a new website. Does not work 
.
Hi Antony,
Thanks for reaching out!
Please contact us through our support portal and share the new site details where you want to activate the license. Our team will reset it for you.
Also, please note that you can use the license on two environments — one for testing and the other for your live site.
Here’s the link to reach us: https://help.listingprowp.com/
We’ll be happy to assist you there!
Best Regards,
Customer Success Manager
Hello. Do you have IOS and Android App with this Theme ?
Hi Antony,
Thanks for reaching out!
We do have an Android app, which is currently under testing. It was temporarily downgraded due to some technical issues, but it will be available again soon.
At the moment, we don’t have an iOS app available.
Thanks for your patience and understanding!
Best regards,
Customer Success Manager
Hello, I tried every other way to reach support but nothing worked, so I am leaving a comment. Only one banner works for me, the banner image would not load in the others, not even the default one. The header colors won’t change, I also cannot edit the locations, if I make a new location I don’t get to add an image, I get a 304 error, if I try editing an old one, same thing, Only images on listingprowp.com are able to be connected to locations. if I make a new one and try editing it same thing. I’m not in America so I need to localize the theme, I spent the entire weekend using all the features, so I know these issues are legit. please help.
Hi,
Thanks for reaching out.
Please contact us at contact@cridio.com and share your site details there. Our team will review, test, and resolve the issue for you.
Best regards,
Customer Success Manager
Is there a way to remove the ‘sidebar search location’ from banner style 2? if not how do I change the cup to something different
Hi,
Thanks for reaching out.
You can disable the search bar by going to your WordPress Dashboard > Theme Options > Search. There, you’ll find the “WHAT” and “WHERE” options — you can enable or disable them as needed.
Please note: In this section, the functional structure is reversed — when you disable, the search bar will show, and when you enable, it will disappear.
Let us know if you’d like us to guide you further.
Best regards,
Customer Success Manager
Sorry, it’s the section below the ‘what’ and ‘where’ boxes? There’s a little Gold cup and a greyed out box called ‘sidebar search location text’ (in banner section of theme options)that you can only type in, not search.
Please note that if you’d like to change the text, go to your WordPress Dashboard > Theme Options > Banner > Sidebar Search Location Text. From there, you can edit the text easily.
If you’d like to change the trophy image, that can be done through code. However, if you prefer to disable it, we can provide you with custom CSS code to do so.
Yes please, can I have the code to remove the box completely, thanks
Please add below CSS code under theme options> general> custom CSS.
.lp-sidebar-search-location { display: none !important; }
Let us know if you face any issue.
Thanks for this, but it doesn’t seem to be working
Please clear your cache properly — it should work fine afterward. If the issue persists, kindly reach out to us at https://help.listingprowp.com/ . Our dedicated support team will be happy to assist you.
Hello dear CridioStudio_Support team Any update for 3.0 ? :)) Thanks Regards
Hi,
Thanks for reaching out
We don’t have any update regarding version 3.0 yet. However, version 2.9.10 is currently under testing and will be released soon.
Kind regards,
Customer Success Manager
Where can I find the CBD Pro demo to install?
Hi,
Thanks for reaching out.
You can find and download all the add-ons, including CBD Pro, from the following link:
https://listingprowp.com/plugins/Best regards,
Customer Success Manager
Hello, how to hide What form frob search in banner? I only need Where form
Hi LeonardoManera,
Thanks for reaching out.
Please go to your WordPress Dashboard > Theme Options > Search. Here, you can manage the “What” field. If you enable it, the field will be hidden on the frontend. If you disable it, the field will be visible on the frontend.
Let us know in case of any issue.
Best Regards,
Customer Success Manager
Are you planning to upgrade the theme anytime soon? It has been more than a year since the last version.
Hi,
Thanks for reaching out!
Yes, the update is ready and currently under testing. It will be released as soon as possible.
Best Regards,
Customer Success Manager
Hello, May I ask how to export and import my old directory listings into ListingPro?Thank you
Hi Borgan,
Thanks for reaching out.
Please note that you can export your listings from the WordPress Dashboard > Listings section. There’s an “Export” button located at the top left, next to the “Add New” button — simply click on it to export your listings.
To import listings, please refer to the article below for detailed instructions.
https://docs.listingprowp.com/knowledgebase/how-to-import-bulk-listings/Let us know in case of any issue.
best Regards,
Customer Success Manager
Thanks for your quick reply. I think I need your help, I will submit new ticket
Sure please submit the ticket, Our support team will be there to assist you.
I can’t imagine how you have more than 32K in sales and don’t implement the ‘iCal Two-Way Synchronization’ for booking, or at least for appointments. I hope you redraw your pipeline to include the basic requirements and solution for real-world businesses. Loved your item, but it’s not ready yet.
Hi,
Thanks for sharing your feedback — we really appreciate your kind words about our directory!
Each product comes with its own set of features, and while we understand your concern about the iCal Two-Way Synchronization, our clients have been quite satisfied with the custom booking system we currently offer. We’ve also included video consultation features in some of our other products, but this particular theme uses a well-established booking system tailored for directory needs.
That said, we truly value your suggestion and will discuss the possibility of adding iCal synchronization in a future update.
Best regards,
Customer Success Manager
Hi there,
I’ve already purchased the 6-month extended support (see screenshot: https://prnt.sc/eN5DfkPD4yVO), but when I try to access your support page, it still shows that my support has expired ((https://prnt.sc/nxaftfy6ZUz7)), so I’m unable to submit a ticket. Could you please update the system as soon as possible? Otherwise, the extended support I purchased can’t be used.
I also have a question regarding customization, we previously updated the front end using custom CSS, but after updating the theme, all the customizations disappeared. Please advise on the correct way to apply or preserve customizations so they remain intact after future theme updates. Thz
Hi there,
Thanks for reaching out, and we sincerely apologize for the inconvenience.
Our team is currently looking into the issue with your support status. However, we’ve noticed that you already have 24 tickets, and most of them are still open. You can continue your conversation within any of your existing open tickets — our team will assist you there.
Regarding your customization concern, we’ll also be happy to guide you on the best way to preserve custom CSS changes so they remain intact after future theme updates once we review your active ticket.
Thank you for your patience and understanding.
Best Regards,
Customer Success Manager
Ok, please see Ticket #285981. Thank you
Thank you for contacting the helpdesk. Please check our team’s response there — they will assist you further with your queries.
One question before purchasing: I’d like to make my site’s home page a map with several establishments similar to your banner Style 8 (Map). Clicking on the symbols them opens a small window where I can include an image and some text, and a direct link to an external page (no internal pages of the establishments are necessary). Is this possible? Thanks.
Hi,
Thanks for your interest.
Please note that by default, you can display listings on the map. When a user clicks on a map pin, a small popup window appears showing the listing’s featured image, title, and basic details. From there, users can click to be redirected to the linked page.
This functionality is included by default in the theme.
best regards,
Customer Success Manager
Thank you very much for your response. So, can the pop-up link be customized? Typically, the link is to an internal page.
Best regards
Hi,
Thanks for getting back to us. Yes, you can customize its code to change or set your own link for the pop-up. By default, it redirects to the listings that are displayed and associated with that specific pin.
Best regards,
Customer Success Manager
Hello, Thanks for the reply. Is this a theme option? Or do I have to modify the code to include a external link to each establishment in the pop-up? I’m not very knowledgeable about that. Best regards
Please note that it’s important to first understand how the map pins work. When you add a listing with a proper address, it appears on the search results page. This page can display multiple listings, and each listing is represented by a pin on the map showing its location.
When you click on a pin, it corresponds to a specific listing, and the popup that appears displays information related to that listing — including its direct link.
Therefore, there’s no option to manually change the URL of these pins since they are automatically linked to the listings shown on the search results page.
If you want to customize this behavior based on your specific concept, you’ll need to modify the relevant code files.
Why does the demo have no structured data?
https://validator.schema.org/#url=https%3A%2F%2Fclassic2.listingprowp.com%2Flisting%2Fsushi-kashiba%2FHi,
Thank you for reaching out.
Please note that our theme is already structured by default. On the demo sites, however, we have not installed schema plugins because we don’t need our demos to be indexed in search engines. That’s why you are not seeing structured data in the demo example you shared.
If you want to use structured data on your live site, we do provide a ListingPro Schema option that you can enable and configure as needed. This will allow you to have proper structured data for your listings.
Best regards,
Customer Success Manager
Please answer me. I purchased the MedicalPro Add-on directly from your official website. I received the zip file, but I didn’t find any license code inside the package or in the confirmation email.
Hi,
Thank you for your purchase and for reaching out. Please log in to our official website using the account you used for the purchase. Once logged in, you can check your invoice/order details, and you will find your license code listed there.
If you face any issues accessing it, kindly share your order ID with us so we can assist you further.
Best regards,
Customer Success Manager
Thanks!
You are welcome
Hi Team, once again thank you for giving such a wonderful theme , really appreciate that. Finally after nearly 2 years our portal – www.visit2australia.com.au is set to go live tomorrow , a comprehensive travel portal. Our main worry is images keep on going missing from time to time ! NO SSL issue as such , for the record site is hosted with AWS t2 micro and Lite Speed Plugin is in use. Is there any chance you can help Us to solve this ?
Hi Team,
Thank you so much for your kind words and congratulations on your portal going live! We’re really glad to hear that you’ve been enjoying the theme.
Regarding the missing images issue – this is fully related to cache. Since you’re using the LiteSpeed plugin, the cache sometimes causes images not to load properly. We recommend clearing and re-managing your cache settings to ensure the images display consistently.
Please give it a try and let us know if you still face any issues, we’ll be happy to assist further.
Best regards,
Customer Success Manager
Your demo is not showing and working properly: https://classic2.listingprowp.com/
Hi Ray,
Sorry for the delay in response. We have just tested the demo link: https://classic2.listingprowp.com/ and it is working perfectly fine from our end.
Could you please clear your browser cache or try checking in an incognito/private window? Sometimes caching can cause such issues. If the problem still persists, kindly share a screenshot or the exact error you’re seeing so we can look into it further.
Best regards,
Customer Success Manager
How do I hide the banner at the top of the search results pages?
Hi Leonardo,
Thanks for reaching out.
Yes, this can be done in two ways. You can either hide the banner using a simple CSS code, or you can go to Theme Options > Listings > Listing Archive View and select a style that does not include the banner. Additionally, if you would like to remove the header banner across all pages, you can do so from Theme Options > General by disabling the page title.
Best Regards,
Customer Success Manager
“I have it disabled but it keeps appearing” I have it disabled but it keeps appearing
Please note that for archive page we have mentioned it could be done vis CSS or change of style.
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