1390 comments found.
Hi. Even I change description into Customizer > WooCommerce > Product page – Tabs/Blocks—> Information , the update not works (and the page shows old data), even I disable every cache. I noticed that Elementor Pro is not the latest version. Is needed to purchase the license or is included with the theme? Thanks
Hey!
Just double checked and my colleague noticed it’s fixed. If you’re keep having problems, please let us know. Thanks!
After much testing Astra, Kava and Kadence, I have decided to go with Raytheme as it gives me most freedom with elementor pro page builder, and ray theme fallback styles and woocommerce styles are to my liking. I hope this theme will get the support for years to come.
Hey there!
Sorry for the late reply! Hope you’re finding Rey useful. Have a great week!
Hello,
Can you add custom block areas and create customizable mega menus in your theme? I want to add a unique block area to each product. I also want to create a custom header and footer. Does your theme allow this?
Hey there!
The mega menus are customizable with Elementor . Please refer to this article to read more about it https://support.reytheme.com/kb/how-to-add-mega-menu-panels/ .
Onto adding unique block areas to each products I believe the “After summary” global sections blocks might help. I wrote more about them here https://support.reytheme.com/kb/editing-product-pages-archives-with-elementor/#product-pages-insert-after-summary-global-sections .
Also same goes for Header and Footers as well. They’re fully customisable with Elementor ( docs https://support.reytheme.com/kb/how-to-create-headers/ ).
Hope this helps!
Hi, I have an issue with PayPal, and their support informed me that the problem is related to the theme. They said your developers should be able to fix it, as we are losing several orders because of this issue.
Please contact the Rey theme developer and share this with them:
Their file rey-core/assets/js/woocommerce/blockui.js assumes all items passed to block() have a classList . During PayPal Payments onApprove, they receive non-DOM objects from WooCommerce/PayPal flows. They must add a safety check before calling classList.add() , for example: if (!element || !element.classList || typeof element.classList.add !== “function”) { return; } Without this guard, their script throws a fatal JS error that interrupts external payment flows.
can you help me?
Hey there!
Have you updated to the last version? I fixed a similar issue about two weeks back and I believe it should be fixed now.
hi, i resolved it but there is another problem. i contacted siteground for a large number ov transient and they sent me this:
Poi ho controllato la tabella e ho notato che il tema causa alcuni problemi e genera un numero eccessivo di transitori. Considerando ciò, mi sono preso la libertà di rimuovere tutti i transitori. Success: 77148 transients deleted from the database. Dato quanto sopra, ti consiglio di verificare con gli sviluppatori del tema se il problema si ripresenta.
So can you help me to understand why the theme are creating so much transient? thanks
Hey!
I see. Rey does cache a lot of things in transients to avoid unnecessary database calls, however they’re set to expire periodically and shouldn’t count that much as told by the SG team.
If you’re experiencing this problem again, try dropping me a message and I’ll also take a closer look to see what kind of transients were those.
Thanks!
can you check it to prevent another time to spend money on siteground and to rest 3 days without website please? just to be sure it is fixed by siteground
hey there, can you check please?
because we have a problem with paypal, again the same problem with the order, and paypal said to us the problem is from the theme. so can you help us please?
Hey!
Sure, I can take a closer look and investigate why this happens.
Can you create a temporary admin account and send the credentials through my profile page’s contact form, and also a screenshot/video recording how to replicate the problem so I can do it too and look into the console to check if there’s any errors or things like that.
Just to confirm, you’re running the latest Rey theme/Rey Core versions (v3.1.10) and latest WooCommerce, right?
Thanks!
Hi. How to display a subcategory menu in the categories like on this link? https://demos.reytheme.com/san-francisco/product-category/cameras/ Thank you.
Hey there!
Do you mean this one from the filters https://d.pr/i/VRD76x ? Try these settings of the widget https://d.pr/i/9264ND or https://d.pr/i/kTfpDL .
If however you mean the carousel at the top https://d.pr/i/siDoMP , simply use Rey’s template library to import the page cover global section from the San Francisco demo ex https://d.pr/i/qVveRN .
Hi. Yes i mean the the carousel at the top. The problem is i can’t modify category pages with elementor so i can’t import the cover global section. Any solution to add it ?
Indeed, categories are not directly editable with Elementor (although there is the posibility of using Custom Templates), however for this particular area – the Page Cover (between the site header and page content), can be built with Elementor (and it is in fact more recommended then Custom templates).
I wrote more about page covers here https://support.reytheme.com/kb/how-to-create-page-covers/ , while for this particular purpose (in a category) try researching this topic https://support.reytheme.com/kb/how-to-create-page-covers/#assign-covers-to-individual-pages-posts-taxonomies .
Basically you should be able to globally assign page covers from Customizer > Page cover > WooCommerce (eg: to all categories), or individually per category (in the Category’s settings at the bottom).
Hope it helps!
Hello Rey.
How can I resolve the issue of the thumbnail image appearing low resolution (pixelated) in the store grid? The image on the product page and when zoomed in looks fantastic, but the thumbnails end up looking pixelated.
Thank you. Leo
Hi Leo,
Have you tried adjusting the image sizes in Customizer > WooCommerce > Catalog > Product images ex https://d.pr/i/qKrdJv ?
Incredible, i tried everything but that… thank you. Resolved. 
Dear awesome Rey Creator, I don´t know when the last time was, when you updated the included plugins, if its been a while, please bless us with the updated versions again to stay up to date with possible security issues. thank you and keep on the amazing work
Hi Michael,
I just updated Woo. Photo Reviews plugin to its latest version, however for the “Woo. Custom Fields” plugin, I’m afraid I’ve removed it because the author of it has also removed it, so because there won’t be new updates, I believe it would be best to migrate to another solution if you use this particular plugin.
Have a nice weekend!
Hi, Can we have a demo link to try it on the dashboard side ?
Hey there!
Sorry, no we don’t have a public admin demo available.
okay, is there a chance that the filter could be multiselection ? Also, is there a possibility to search product by categories ? And last, can we display image variation in the shop page ?
Hi,
Just to let you know that the latest version of the Paypal plugin is not working with your Rey theme. We tried to change the theme and the new version of Paypal worked. On the checkout page we are getting the error message “Unfortunately, your credit card details are not valid”.
When we revert to a previous version of the Paypal plugin or change the theme to “storefront”, we can checkout without issue.
Fred, just replied to your message.
After adding your theme, the Slides sections used to add new slides seem to be missing on all non-theme sliders, so it’s impossible to add any sliders. Does the theme disable Elementor features, and if so, how can I enable them? These include the Image Carousel, Slides, Rey Carousel..
This was a glitch, updating Elementor Pro fixed the issue.
Hello Team,
Am planning to buy this theme, but why Rey theme dont have mobile sticky footer menu like, catagory menu, filter menu etc, which is very essential for now. If you dont have this feature, is there any other plugin available for this feature ? Thanks.
Hey there!
I’m not sure if there’s any other plugin that does this, but I believe there should be. This is something I’ve been wanting to add but felt like it needs to be done right, so I kept delaying it. I’ll try to reconsinder implementing it in future updates.
Hello. We submitted support a few days ago and we have no answer in your item Support but we have no answer. I am experiencing an issue with the Estimated Delivery feature on my website, which is running the Rey WordPress theme. The configured estimated delivery date is not displaying correctly on the product, cart, and/or checkout pages, despite being properly set up in the theme options. When I indicate delivery 3 weeks for products out of stock or in restocking it tells me the lead time for products in stock: 5 days. How to correct this? Bye
Hey there!
My colleague replied back on Wednesday buy I see you haven’t replied back. Maybe the reply went into spam?
I’m trying to replicate based on your screenshot’s settings and get back with a response with my findings.
I can’t find the email in my spam. Please use otoko.fr@gmail.com for your answer and i can provide temporary admin access if necessary for you to investigate the problem directly. Waiting for your solution. Bye
Got it, but no need for the website.
It seems to be working like this by design, because the fallback/custom texts are just text and no actual “data” representation. However I understand the context you need.
So I was thinking you could actually make use of the custom days (per product) setting (ex https://d.pr/i/KJt3C7 ), for example “21” days, and I can provide some custom code to automatically convert the number of days to weeks.
PS: If you can, try editing your reply and remove the email address so it doesn’t get picked up by spammers.
That’s mean change all the products one by one ? That’s not a solution. Some products are in stock and some out of stock. I simply want to differentiate the time displayed in the basket between these 2 types of product, is there not a simpler solution?
And the custom days per product is not working. I have configured 155 days on this product and it is still 3 weeks delay : https://otoko.fr/produit/luminaires-design-contemporain/suspensions/suspension-cosmo-horizontale-base-en-metal-avec-abat-jour-en-verre-au-design-contemporain-par-maytoni/ One more question, we can’t distinguish the delay of 2 different variants?
Hi! I understand, but it’s not simple though.
Regarding the configured 155 days on the product and still showing 3 weeks delay, most likely it’s because the Custom text field has not been emptied. The text field basically replaces and overrides any other value. But like I mentioned, it’s just a text string and cannot be used as a number reference in the code.
So I recommend a data conversion solution to apply on all products. More exactly a code that goes through all products; empties the “Custom text” field and sets the “Days” field to “21”.
As you may know though, customisations like these are beyond the scope of our support. I’d like to help out to create a solution for you but it will take some time (a couple of weeks). If you need the solution now, we can talk more about a paid customisation job, or I recommend reaching out to a professional on a platform such as https://www.codeable.io/ .
If you decide to hire someone, the ACF field keys for the fields are “estimated_delivery__custom_text” and “estimated_delivery__days” (they’ll know what to do with them).
Hi. You’re solution is not working for us because we have some products in stock / some out of stock and some specific delay. We just want to use your estimate delivery as it is inquire here : https://support.reytheme.com/kb/estimated-delivery-text-issues-with-other-languages/. At the moment we can only inform the customer if the product is in stock (5 days) and out of stock (3 weeks) and this is not displayed correctly at shopping cart (out of stock displayed in stock). But we have no solution to inform about a specific delay because estimated delivery is not working as your description. I really need a solution.
I see. I’m getting back in a couple of days with a proposed solution.
Hi guys. do you have a solution to suggest?
Guys, I’ve been waiting for a solution for 13 days. You’re responding to other customers and leaving me with my problem alone. What’s the problem?
Hi,
I’m not entirely sure you’re familiar with the support policy on the Envato market. Your request falls under feature request or customisations which are not part of the support.
However I understood you had specific needs, and I wanted to help you and do you a favor by figuring out a solution that works for you, even adapting more to your needs by trying to find alternatives. The fact that I didn’t helped you on the spot is totally unreasonable to ask since Rey is a stock item and bought as it is.
Anyway, I already implemented a solution last week by extending the two “text fallback” controls from the Customizer, to suport numerical value and thus detect it as a “data” field (and not text), which allowed adjusting the code to override and calculate the date.
I’m sorry I haven’t replied back with news about it but I thought I made myself clear that I am going to find a solution.
Hi. I had to post a negative review to finally get a response, that’s not normal. (Don’t worry, I just changed it to 5 stars.) I still don’t understand your answer. I’m not looking for a “specific needs”, we just want to use your estimate delivery as it is inquire here : https://support.reytheme.com/kb/estimated-delivery-text-issues-with-other-languages/. On this page you show how to display the delivery time in the shopping cart for products but It’s not working. Same think for the Estimated delivery tab on the product page, it is not working as descripted. Is your latest changes fix this problem? If so, when is the next theme update scheduled? Thank you for finally taking the time to reply.
Thanks for changing it!
I just uploaded the new update.
What I did was to add support to these fields ex: https://d.pr/i/4zQXlx , to input a numeric value here. Basically this sets a global default for either Out of stock or On Backorder products.
If you want to override the estimated delivery days number for a specific product (regardless if it’s in stock or not), you can just adjust the Days number there ex: https://d.pr/i/yMSlk2 . I don’t recommend using the Custom Text here, and simply just empty it everywhere and rely on the Days field.
In the frontend where est delivery is showing, if you want to show in weeks (instead of say – 21 days, show 3 weeks), please use this custom code snippet https://d.pr/n/KKCP4d .
Let me know if you have questions.
Hi. Just upload to 3.1.10 and problem is still there. Product out of stock are displayed with the lead time of products in stock in the basket.
Hey! Did you switched to numeric only value (ex https://d.pr/i/4zQXlx )? For example setting “21” days for both fields. And ensure to clear the “Custom text” fields from the products.
Afterwards in the product page and Checkout/Cart, the range of days should be all right.
If none of that works please reach out through my profile page’s contact form and create a temporary admin account so I can look into it too.
Hi. It works perfectly, you are amazing. Thank you so much for your time.
Awesome, great to hear that!! Thank you too!!
I have a problem with the header — it’s covering the breadcrumb and part of the product photos, as well as some pages. How can I fix this? The example is in the link.
https://www.awesomescreenshot.com/image/56969291?key=96500c9935aa52b33140455a324e00e6Hey there!
Try accessing Customizer > WooCommerce > Product page > Layout and disable the Absolute position of the header on the product page ex https://d.pr/i/DDEmDe . If that doesn’t work, please send me a link to the website and I’ll take a closer look. Thanks!
Hi, ReyCommerce, I like your theme very much. It is very attractive to me and it is one of the options on my purchase list. However, I found that the sticky state of all the DEMO menus has no background when scrolling up. Is this a problem? As shown in the figure: https://prnt.sc/4tXpp-tnmUts
Addendum: It seems that once you set a background in Elementor in the Global Sections header, the settings here no longer take effect. Header Positions and Overlapping Content -> Absolute (over content) (see image: https://prnt.sc/E5Y_mGBye5Fi)
It’s been one year the Oslo and Boston premade sites are still not added to the list of premade sites in the Settings. How do I change my existing site to Boston Demo?
I can see the Premade site library is updated. Thanks for the quick response.
Hey!
I’ll try to move this task for the upcoming update. To change your existing site to Boston demo, the easiest way is to just import it. It won’t override the existing content, however it would change some settings (for example picking the homepage). I wrote more about demo importing here https://support.reytheme.com/kb/importing-demos/#importing-a-demo-after-you-previously-imported-another-one .
Hello, we would like to migrate our website into a new fresh install while keeping all the customizations, we’ve done a test however we found some issues in global sections not linked properly to their places, and some elementor customizations like buttons, titles and a couple of carousel widgets…Can we have some assistance in this matter? Thanks
We updated all plugins and themes of a site with a legit license and now it does not have the license key installed. We don’t have access to the envato account used to buy this particular license. Could we provide the domain to you to send us the license?
Hello,
Unfortunately I’m unable to help in this matter. Can you reach out to Envato’s support ( at https://help.market.envato.com/hc/en-us/requests/new ) and try retrieving the purchase code so I can look it up as well?
Monaco demo when? Wish you all a good day
Hey!
Thanks for asking but sorry, not planned for the moment.
Hi,
I am considering making a purchase however I can’t see if your theme can work with affiliate products. Can you confirm if you support the display of affiliate products?
Hey there!
Yes, Rey is compatible with WooCommerce’s “External/Affiliate Products” product type.
Perfect, I will give this theme a try
Hello, I saw in one of the demos of the King theme that it is possible to have a carousel of products in the Shopping Cart section, as seen in the image that I am sharing in the following link: https://www.tabas.com.pe/wp-content/uploads/2025/08/carusel.jpg I’ve been searching exhaustively for the tutorial in the theme’s user guide but I can’t find it. Please help me locate the Help Guide section so I can activate that product carousel.
Hey!
The carousel is automatically filled with cross-sells of the products added in the cart. Basically ensure products have Cross-sells set ex https://d.pr/i/MNWb5s .
Also please make sure to enable it ex https://d.pr/i/S3UqhR .
Thank you very much!
