314 comments found.
Hello, I purchased the theme, but all single post layouts are broken and this issue has been going on for a long time.
Featured images appear extremely large and unbalanced on desktop.
On mobile, the image ratio is completely wrong and poorly cropped.
“Standard”, “Featured”, “Large Image”, “Spotlight”, etc. — every single layout has the same issue.
There is no option in the theme settings to control the cover image height, ratio, or focal point.
The layouts do not behave like the demo, and the oversized images completely break the design.
I have contacted support multiple times, but I have not received a clear or correct answer, and no real fix has been provided.
This is not something that should be solved with a temporary CSS snippet — this is a structural layout problem in the theme.
We need a permanent solution through a theme update, not a workaround.
Please check this issue and provide a proper fix, because at the moment the theme is not usable in production.
Thank you.
Interested >> what’s the diff RTL Demo & View Demo—
Hello!
RTL Demo shows the theme in Right-to-Left layout (for languages like Arabic or Hebrew). View Demo shows the normal Left-to-Right layout.
Best Regards.
Had mailed support couple of days ago awaiting response
Also I have raised ticket for a main issue “s in MOW option whenever I change any setting or like adding logo or custom CSS and try to save it always says 1 error found- screenshots also shared
Thank you for letting us know.
For all technical questions and issues, including the one you reported regarding the MOW option and the error while saving settings, our support team handles them directly through the support email system so they can properly review the screenshots and investigate the issue.
Please continue the conversation through the ticket you have already opened, and our technical team will assist you there as soon as possible.
Thank you for your understanding.
Best regards, Frenify Team
How to hide view count in article page?
Hello!
You can hide the view count with a small CSS snippet. Please add this to Theme Options → Custom CSS:
.fn__meta .meta_item.post_views, .meta_item.meta_date .meta_sep { display: none; }
This will remove the view count on the article page.
Thank you. After adding this change and save it is still showing in article page. Do I need to refresh cache ?
Refresh the cache please.
I recently purchased the Mow – Blog & Magazine WordPress Theme, and I’m very happy with the design. However, I need help with one issue.
On mobile and desktop, there is a floating user/account icon on the right side of the screen. I would like to remove this icon completely, but I could not find any option in the theme settings to disable it. I also tried using custom CSS, but the icon still appears.
Could you please guide me on how to remove this icon? Or, if possible, could you provide me with a modified version of the theme where the user/account floating icon is removed?
Hi,
Thanks for reaching out!
You can remove the floating user/account icon directly from the theme settings.
Please go to:
Mow → Theme Options → Floating Bar → Account Button
Then simply disable the Account Button option.
Once disabled, the floating user/account icon will disappear on both mobile and desktop.
Best Regards.
I’m having two issues with the MOW theme:
The MOW Core plugin update (v4.11) won’t install — the update button doesn’t work.
The demo import fails every time with an error message.
My purchase code is verified and all hosting limits are increased, so I’m not sure what’s going wrong.
Can you please send me the latest MOW Core plugin and help me fix the demo import? Thank you so much!
Hi,
Please avoid duplicating the same question across multiple channels. We’ve already replied to you via email — kindly check your inbox for the full instructions and download links.
If you need any further help, feel free to reply directly to that email.
Thank you for your message.
I apologize for posting the same question in multiple places. I honestly didn’t know how to delete my comment, and I tried many times but couldn’t remove it. I’m sorry for the inconvenience.
Thank you very much for helping me and for sending the instructions and download links. I truly appreciate your support, and I’m grateful that my issue has been resolved.
If I need any further assistance, I will reply directly to the email. Thanks again for your help.
Best regards, Rashid Khan
Hi Rashid,
Thank you so much for your kind message — and no worries at all about the duplicate posts, it happens! We really appreciate your understanding.
Best Regards.
The link you provided helped me fix the plugin issue, but the demo problem is still not solved. The XML demo file does not download from the link, and my blog has still not been set up. It has been many days now, and I have wasted a lot of time trying to fix this, but the demo import still does not work.
At this point, I don’t know whether the issue is. I don’t understand why you cannot fix this directly. What is the benefit of buying a paid theme if new issues appear every day, and I have to spend my valuable time trying to solve them? And on top of that, you charge extra money for support. Why can’t these issues be solved through simple email support?
It is very upsetting that I reached out for help, but instead of solving the problem, I am being pushed to buy additional support. You only sent me the link to purchase support instead of actually fixing the issue.
Please check the Mow – Elementor Blog & Magazine WordPress Theme yourself and fix all the problems so that when we, buyers, receive updates, everything works properly. Don’t waste our limited time — we paid for this theme, we didn’t get it for free.
Please don’t take this personally. I’m saying this politely because both of us are affected by this situation.
Hi,
Thank you for your detailed message — and I truly understand your frustration. I’m very sorry that this issue has taken so much of your time. I want to assure you that my goal is not to push you to buy support or leave you stuck. I’m here to help you get the demo imported and your website fully running.
Let me clarify a few things so everything is transparent:
❗ Why the demo import isn’t working
The XML files and the demo import process are working correctly on our side, but sometimes hosting providers block image imports, large XML files, or certain PHP functions. When that happens, OCDI fails even if the theme itself is fine. This is why you cannot import the demo content, and why the XML file refuses to download directly from the server.
✔️ About the XML download
The GitHub link is the correct location, but depending on your browser or device, GitHub sometimes does not allow direct XML downloads. That’s why I already attached the food-content.xml file directly to you — so you can download it without relying on GitHub.
I completely understand how frustrating this is, and I’m here to make sure everything works correctly for you. You paid for the theme, and you absolutely deserve for everything to work smoothly.
Thank you again for your patience — we’ll get this solved together.
Hello, I hope you are doing well.
I recently purchased the MOW – Elementor Blog & Magazine WordPress Theme and I am facing two main issues:
1. MOW Core Plugin Update Not Working On my WordPress dashboard, I see this message:
“New Version Available: A new version (4.11) of the mow-core plugin is available.”
But when I click Update Now, the plugin does not update. Nothing happens.
I also installed the Envato Market plugin, but the update still does not work.
2. Demo Import Failing When I try the One Click Demo Import, it shows:
“Import Failed — Whoops, there was a problem importing your content.”
I have already:
Verified the purchase code
Installed all required plugins
Increased all PHP limits (Namecheap hosting)
My hosting team increased max_input_vars to 3000
Other PHP limits are also high enough
Still, the demo import fails.
Requested Assistance Please help me with:
✔ Providing the latest MOW Core Plugin (v4.11) download link ✔ Fixing the demo import issue ✔ Confirming whether any additional license activation is required other than the purchase code ✔ Guiding me if there are any known issues with the demo server
Additional Information My domain: healthaily.com
If you need temporary WP Admin or hosting access to fix the demo import, I can provide it.
Thank you very much. I look forward to your assistance.
Hi,
Please avoid duplicating the same question across multiple channels. We’ve already replied to you via email — kindly check your inbox for the full instructions and download links.
If you need any further help, feel free to reply directly to that email.
I really love the theme, and I thoughts that any chance to add a 9gag or Reddit demo ❤️
Hi,
We’re really glad to hear that you love the theme! ❤️
As for adding a 9GAG or Reddit-style demo — we will definitely consider it for future updates, but we can’t promise anything yet.
Hello,
I am experiencing issues on my WordPress site where the category page: https://grislybuzz.com/health-fitness/ is loading incorrectly as you can see, all the other categories are loading correctly.
This issue persists regardless of my browser.
Even The WordPress Admin Bar (top black panel) is completely missing for logged-in users on this category page. (You can check out the link I provided above or see the screenshot here: https://www.awesomescreenshot.com/image/57487507?key=13f7ede804903234ca7b7d0789a17600
I have tried to dragonize the problem but failed, please help?
Hi,
I’ve checked your category page and noticed some extra/unnecessary CSS/styles being injected (visible through Inspect element / F12). This usually comes from a third-party plugin conflict.
Please try the following:
Temporarily disable all third-party plugins (anything not required by the theme). Then check the category page again.
If the issue persists, I recommend removing the current theme installation and uploading the latest version of the theme fresh. Sometimes outdated or modified files cause layout issues on specific category templates.
Let me know once you’ve tried these steps — I’m here to help you pinpoint the exact cause if the problem continues.
I tested it by deactivating all third-party plugins, and the category page worked. But when I reactivated them, the issue returned. I’ve narrowed it down to three plugins: LiteSpeed Cache, CookieYes (GDPR Cookie Consent), and Optimole (Image Optimization). When I reactivate any of these, the problem comes back.(I have also updated the theme to the current version as well as the wow core plugin, So what should i do?
Hi,
Thanks for checking the plugins — that helps a lot.
Since the category page works when all third-party plugins are disabled, the issue is caused by one (or more) of those optimization/caching plugins altering HTML output, scripts, or dynamic queries.
Here’s what you can do:
✅ 1. Purge all cache after reactivating each plugin
With LiteSpeed, CookieYes, and Optimole, always clear:
Page cache
CSS/JS optimization cache
CDN/Cloud cache (if enabled)
Sometimes the old cached version is what breaks the page.
✅ 2. Disable optimization features inside those plugins
These options are known to break dynamic category pages:
LiteSpeed Cache
Disable JS Defer / Combine
Disable CSS Combine
Disable HTML Minify
Disable Guest Mode
Disable Server-side Crawler
Optimole
Disable Lazy load for background images
Temporarily disable Lazy Load completely
CookieYes
Disable Script Blocking or whitelist theme scripts
✅ 3. Exclude theme scripts from optimization
In LiteSpeed, exclude these folders from any optimization/lazyload/minify:
/wp-content/themes/mow* /wp-content/plugins/wow-core*
✅ 4. Re-enable plugins one by one
Activate each plugin → purge cache → test → repeat This shows which exact setting is causing the conflict.
Best Regards.
I didn’t have to do all that. What i did is put all the posts on that particular category in “Draft” mode, then the category started working correctly. I found out that the culprit was just one post which i later deleted and now its working perfectly.
Hi,
Great to hear you managed to fix it!
How do I put (write) the blog title and description instead of the logo?
Hello,
The theme doesn’t include an option to replace the logo with a text-based blog title and description. To achieve this, you would need to customize the code manually.
Best Regards.
Hello, I’m interested in buying the theme, but why is there no search feature in the header? Can you guide me on this?
Hello,
Yes, the theme does include a search feature. The search trigger is located on the right side of the layout — this is part of the theme’s unique design.
Best Regards.
Plugin Ad Inserter is not compatible (not working) with this theme (Mow).
Hello!
We have replied you via email.
Best Regards.
Purchased a few hours ago. Trying to import demo data. But, not able to import. It’s showing “Importing Content: Please sit tight while we import your content. Do not refresh the page or hit the back button.” But, it’s not working. Would you please assist me?
I tried to upload your demo data manually. But it’s not working too. What is the Redux option name for the Mow WordPress theme? is it “mow_options” ? please help me.
Hi,
We’ve replied to you via email. Please contact us through email for any technical questions or further assistance.
Best Regards.
ok, i will look there. thanks
There is an issue with the Frenify Followers widget. Triple digit numbers don’t display on the website, if you add 502 only 50 is displayed in the widget on the website.
Hello!
Please contact us via this link: https://themeforest.net/item/mow-blog-magazine-wordpress-theme/55485036/support/contact for technical questions.
Thank you.
The Mow YouTube Video List in Elementor shows Error 153 for any video.
The Mow Categories/Tags in Elementor doesn’t show tags when selecting the Vertical Interactive option.
Fresh install.
Hello!
Please contact us through this link: https://themeforest.net/item/mow-blog-magazine-wordpress-theme/55485036/support/contact
Send us temporary login credentials, and we’ll check it out for you.
Best Regards.
Dear all, I purchased the Mow Blog & Magazine theme and installed it on a server with all the resources updated. However, I cannot import ANY demo – the message I always receive is “An error occurred while fetching file from: https://raw.githubusercontent.com/Frenify/mowxml/main/minimal3-content.xml! Reason: 429 – Too Many Requests.” I have already deleted the entire structure and reinstalled everything and… nothing! I tried sending a message through the website and… nothing! I tried Envato support and… nothing! How can I solve this?
Hello!
Thank you for purchasing our theme.
Replied via email.
Best Regards
The issue has a very significant problem, or at least I can’t find a solution. The articles are repeated. If you want to use different blocks to display all the news, there’s no way to prevent them from repeating. The offset isn’t sufficient, because if you have an article in multiple categories, that parameter isn’t valid. For example, a block with featured articles and those articles are in a different category besides the featured ones. This is essential to solve…
Hi,
Our custom post widget includes several query parameters you can use to control which posts appear in each block. The available parameters are:
Post Number – to set how many posts to display.
Post Offset – to skip a specific number of posts.
Formats Parameters – to filter posts by post format (standard, video, gallery, etc.).
Post Parameters – to include or exclude specific post IDs.
Category Parameters – to display posts from selected categories.
Author Parameters – to show posts from specific authors.
Tag Parameters – to filter posts by tags.
Search Parameters – to display posts matching certain keywords.
Comment Parameters – to sort or filter posts by comment count.
Order Parameters – to control the order of posts (by date, title, etc.).
Please try adjusting these query parameters to refine your content selection and avoid duplicate posts appearing across multiple sections.
Best regards, Frenify Team
Dear Frenify Team,
I purchased the MOW theme and installed it successfully. However, after deleting my previous website and reinstalling it, my purchase code is no longer working.
This issue is urgent as it is preventing me from completing my website setup. I kindly request your immediate assistance in resolving this matter. For your reference, please find my purchase information below:
Purchase Date: 2025-10-18 01:03:01 UTC Item ID: 55485036
Your prompt attention to this issue would be greatly appreciated. I look forward to your quick response.
Hi
Thank you for purchasing our theme
Resolved. Now you can activate it
Best regards
Thank you for your prompt action. I appreciate your help.
You’re very welcome! I’m glad we could help — and thank you for your kind words.
What’s the point of the “Hot Posts” (Trending” page it just has a sidebar and is blank. This is true even for the demo.
1. How do I update this comment section? The texts are all jumbled on a single line. https://prnt.sc/z4-3hkGGWDnF
2. How can i use another plug to edit the current the signin/up button? and how do i edit the existing sign up details page?
Great work guys loving the template so far.
Hello!
Replied via email.
Installed Mow Core and site broke – Critical Error on the site, how do I get refund?
Hello,
First, we’ll try to help you fix the issue. If we’re unable to resolve it, you can request a refund according to ThemeForest’s refund policy.
Before you contact us, please make sure to install the theme and its core plugin on a clean WordPress installation — sometimes a conflict with third-party plugins can cause such issues.
If the problem still persists, please send us a message via https://themeforest.net/item/mow-blog-magazine-wordpress-theme/55485036/support/contact
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