11999 comments found.
Can you point me to where and how restaurants add their menus to their listings? Is their any kind ordering or delivery system?
Hi,
Thanks for reaching out.
Please watch the below video link to learn https://www.youtube.com/watch?v=wI-kuQlF99g
Yes there is online delivering services system as well. like food panda.
Please watch the video and let us know if you face any issue.
Best Regards,
Customer Success Manager
Hi. Somehow after the new update my child-theme became invisible, although it has never been an issue before. So had to reverse to a previous update. What could be wrong?
i Julia,
We’re really sorry for the inconvenience you’ve faced.
Could you please reach out to us through our support portal https://help.listingprowp.com/ticket/ so we can look into this in detail and assist you further?
Actually its the comment section here we can’t ask for the site details.
Our team will be happy to help resolve the issue as soon as possible.
Best regards,
Customer Success Manager
Hi CridioStudio_Support
I would like to show in the Listing-Details, when the Listing was created. Not the renewal date, e.g., when a free entry is reactivated after expiration.
So i use class=”listing-date” and get_the_date It looks fine, but it is not the creation date but the modification date(get_the_modified_date)
Both queries return the same date: <?php echo get_the_date(‘d.m.Y’, get_the_ID()); ?> <?php echo get_the_modified_date(‘d.m.Y’, get_the_ID()); ?>
Can you tell me, where i can find the real creation date from a Listing?
Thanks and BR Richard
Hi Richard,
Thanks for reaching out!
The function get_the_modified_date() does work for fetching the modified date, while get_the_date() retrieves the post creation date. However, in ListingPro, the creation and renewal processes sometimes update the post date, so both values may appear the same.
If you’re not getting the exact original creation date, this would require some custom work to fetch and display it properly. You may contact wpvender.com . They can assist you in implementing this customization.
Best Regards,
Customer Success Manager
Thank you for Feedback. Is this support free of charge?
Hi,
Thanks for your message. Please note that official support is available at ListingPro Help Center , which is a paid service, though the cost is minimal.
Support through comments here cannot cover detailed assistance or private account-related issues. We can only provide general guidance or information in this public space.
We appreciate your understanding.
Best regards,
Customer Success Manager
Thanks.
Hi Kashif,
Thanks for reaching out.
We’re really sorry, but on the archive (listing-categories) page, the footer isn’t included as part of the theme’s default design.
If you’d like to have it displayed there, it would require some custom work to implement.
Best regards,
Customer Success Manager
2.9.9 is available as download not 2.9.10 
Hi there,
Thanks for reaching out!
We’re currently checking the details — it could be that the version update wasn’t reflected in the code header, but the file itself is already up to date. No worries!
Best Regards,
Customer Success Manager
Hello, after updating the theme from 2.9.8 to 2.9.9 I see a notice in red that can’t be disabled about updating both plugins:
1—- ListingPro Plugin
2—- ListingPro Reviews
However, in the install plugins section I don’t see update options for them, nor I see update options in the plugins settings.
How do I update the plugins?
Hi there,
Thanks for reaching out!
Please follow the steps below to update the plugins:
Go to your WordPress Dashboard → Plugins.
Delete both plugins:
ListingPro Plugin
ListingPro Reviews
Once deleted, you’ll see a notice at the top of your dashboard with an option to “Begin installing plugins.”
Click on that option — you’ll find the latest versions of both plugins available for installation.
⚠️ Important: If you’ve made any custom modifications directly in the plugin files, please make sure to create a backup before deleting them.
This will ensure you have the most recent versions compatible with your updated theme.
Best regards,
Cridio Studio Support Team
Hi I am really having difficulty reaching out to CridioStudio as I have just renewed my support with them. but everytime I try to login for assistance the website can’t be reached, my Listpro Theme has been giving me problems and my business is being affected. is there another way to reach CridioStudio as I have no assess to them through Chrome or any other platform?
Hi there,
We’re really sorry for the inconvenience you’re experiencing. We’ve checked and noticed that you created a ticket about 15 hours ago, and our support team has already responded there. Could you please log in to the helpdesk and check our response?
If you’re unable to access the helpdesk, kindly let us know what specific issue you’re facing so we can assist you further.
Here’s your ticket link for quick access: https://help.listingprowp.com/ticket/312219
We’re always here to help you and ensure your ListingPro experience runs smoothly.
Best regards,
Cridio Studio Support Team
Hello. when do you plan to add tiktok url as social on listing ?
Hi kostas,
Thanks for reaching out!
We truly appreciate your valuable suggestion. We’ve forwarded it to our development team, and it’s planned to be included in the next update release.
Best Regards,
Customer Success Manager
Hello, I have extended my support for six months last month, and opened a ticket to change my old support period, you requested to share my login details for the help desk, and then you will investigate it. I provided them but till now my new support purchase is not updated. Could you please help?
Many Thanks.
Hi Firas,
Can you please let us know when you made the request and where you created the ticket? This will help us locate your case quickly.
Also, please reach out to us directly at contact@cridio.com so our team can assist you right away.
Best regards,
Cridio Support Team
Hello so I went on your site trying to get informaiton, can not activate site , can not import content . I created a ticket , Tried to contact you
Hi Shanny,
Thanks for reaching out.
Our support team has already responded to your ticket. Please check their response and let them know if you face any further issues — they’ll be happy to assist you.
Best Regards,
Customer Success Manager
It would be great if you explain how to modify the mobile view of the theme as i couldnt figure it out yet while i see only 1 design no matter what style i choose from the theme options!!
Using the theme with elementor
Thx
Hi conceptr980,
Thanks for reaching out!
Our theme offers three responsive layout options for mobile view:
User Responsive Mode – makes the mobile view look similar to the desktop layout.
App View – provides a mobile app–style layout.
App View 2 – a second app-style layout with a different design approach.
You can select your preferred layout by navigating to: Theme Options → Listings → General
Additionally, it would be great if you could share what kind of further customization you’re looking for — this will help us guide you more precisely.
Best regards,
Customer Success Manager
I need to add an option for businesses to upload PDF files, such as certificates of quality. This should be available for paid packages. How do I add such custom fields? Thanks.
Hi qualistery,
Thanks for reaching out!
We’re sorry, but currently, there isn’t an option to allow businesses to upload PDF files (such as certificates) directly. However, this is a valuable suggestion, and we’ll definitely consider adding this feature in a future update.
Best regards,
Customer Success Manager
Thank you. I look forward to this update to make a purchase. Do you have a time projection for this feature?
Obviously we will do it upon internal meeting, Further we shall be sharing the logs if it will be included.
Hello team, j Just a suggestion. Can you build a more intense listing view with Bold Verified tag etc. One of the world’s most dominant B2C directory JustDial.com can be a place to capture how a listing is presented. Personally i find we have room for making the listing view more sharper and paid listing can have some bold markers to differentiate a free listing versus a paid listing plan. For your perusal and review please. Thanks in advance. regards,parag
Hi Parag,
Thank you so much for your valuable suggestion! We really appreciate your feedback and the reference to JustDial — that’s a great example. Your idea about enhancing the listing view with bold verified tags and distinct markers for paid listings is excellent, and we’ll surely take it into consideration for future improvements.
Thanks again for taking the time to share your thoughts with us!
Best regards,
Customer Success Manager
How do you install the (free) petfinder demo? its not included in the setup wizard. thanks
okay I figured it out – not super intuitive (having to download it and upload it as a plugin and then going back to themes) – however, none of the dummy content uploaded for PetFinder and the homepage doesnt have a finder – its all messed up.
Hi Christy,
Glad to hear you were able to figure out the installation part!
For the issue with the PetFinder demo and missing dummy content, please contact our support team through the following link: https://help.listingprowp.com/ticket/
Our dedicated team will assist you further and make sure everything is set up correctly for you.
Best regards,
Customer Success Manager
Dear Team, we have to delete the old site due to DDOS attack so we are building from scratch. All previous test sites are now deleted. Just wondering why cant we add the purchase code to the test site we are building now ? https://visit2australia.websrus.net.au/
Hi,
Thanks for reaching out. It seems your purchase code has already been utilized on one website, which is why it’s not working on the new test site. You might be trying it in the same environment.
Please share the details of your new website with us through our support portal, https://help.listingprowp.com/ and we’ll reset your license for you.
Best regards,
Customer Success Manager
Hi Team,
We recently experienced a severe incident with our site https://www.visit2australia.com.au (site is now DELETED). , which is built entirely on the ListingPro theme and hosted on AWS EC2 (Bitnami stack).
Within minutes of restoring a clean backup (dated 24 September 2025), our EC2 instance was flooded with repeated POST /wp-login.php and POST /wp-admin/admin-ajax.php requests originating from a few IP ranges (mainly 20.171.207.46 and 196.251.71.69).
The WordPress core, theme, and plugins were fully updated at the time of the incident. Despite that, the site became unresponsive within minutes, suggesting either:
a security vulnerability in the ListingPro theme or one of its bundled plugins, or
a botnet exploiting an exposed AJAX endpoint related to the theme’s front-end submission or login process.
We’ve already performed full scans, blocked the abusive IPs, and resecured the instance with WAF + rate limits, but we’d appreciate your team’s urgent input on:
Whether there are any known vulnerabilities in the latest ListingPro version that could be abused via admin-ajax.php or login hooks.
Whether there’s an official security patch or recommended hardening guide specific to ListingPro’s AJAX or front-end forms.
If any bundled plugins (like ListingPro Plugin or LP Addons) are known to expose public AJAX endpoints without nonce validation.
Given that the issue reappeared immediately after restoring a clean backup, we suspect this may be theme-related rather than a generic brute-force.
Any clarification or official guidance from your security or development team would be appreciated.
Hi,
Thanks for reaching out and for providing such a detailed explanation of the issue — we truly appreciate your thoroughness.
Please note that ListingPro already includes proper nonce verification in all AJAX requests and front-end submissions to ensure protection against unauthorized access and CSRF-type vulnerabilities.
Regarding your concern about security vulnerabilities, we want to assure you that all known issues have been addressed in the latest version of the theme and its bundled plugins. Our development team continuously audits and hardens the code to maintain security and performance integrity.
Additionally, we are currently preparing a new update, which will include further improvements and optimizations for enhanced stability and security. This update will be released as soon as possible.
In the meantime, we also recommend:
Keeping all themes and plugins updated to the latest version.
Using a WAF or rate-limiting firewall (as you already have).
Rest assured, the incident you described doesn’t appear to originate from the theme itself, as nonce validation is already implemented in both the ListingPro core and its add-ons.
If you’d like, our team can review your setup once the site is restored to ensure everything aligns with the best security practices.
Best regards,
Customer Success Manager
Thanks a lot for the clarification and assurance — much appreciated.
We’ll proceed with restoring the site on a new AWS EC2 instance (gp3 storage, updated Bitnami WordPress stack) and keep Cloudflare WAF + rate limits active.
Once it’s online, I’d be happy to share temporary admin access so your team can review the setup and confirm it aligns with ListingPro’s current best practices.
Appreciate your prompt response and continued support.
Sure, You are welcome
Hello Admin, thank you for designing an impressive website theme. I have some questions and would like your support to make improvements for my website as follows:
1. In the Location creation section, I noticed there is a description field. I would like this description to be displayed publicly, possibly below the listing, as this would help with SEO. 2. Similarly, for the Listing Categories description, I also want it to be displayed. [Image 1: https://prnt.sc/QL-TJwG-r_Nw] [Image 2: https://prnt.sc/Z1f4WdpWJ6EC]
3. In the theme setup section: I have set the Header Text and Border Color to black. However, on pages (except the homepage), the text appears white, blending with the white header background, making it invisible. I’m not sure what’s causing this issue. Please guide me on how to fix it. [Image 1: https://prnt.sc/uNxbUMVZXQkl] [Image 2: https://prnt.sc/ZonXi1lsJPS5]
4. The theme is currently set up on my website. However, I’ve noticed that the website’s loading speed is very slow (I’ve already installed LiteSpeed Cache and am using a powerful LiteSpeed server). Is there a way to improve the website’s loading speed?
Hi,
Thank you for your kind words and for sharing your detailed feedback.
Category & Location Description: We already have a built-in option to display the category description. You can enable it by navigating to your WordPress Dashboard > Theme Options > Listings > Listing Archive. From there, you can manage the display settings. By default, the description is shown at the top of the archive page. If you want to display it somewhere else, that would require custom work.
Header Text and Border Color Issue: It seems to be a cache-related issue. Since you have active support, we recommend reaching out to our team via https://help.listingprowp.com so we can check it in detail and guide you accordingly.
Website Loading Speed: Please note that website speed depends not only on the theme but also on server resources, content, cache configuration, and image sizes. We suggest contacting our support team — they will analyze your setup and help you optimize the speed effectively.
Best Regards,
Customer Success Manager
Can the map/geo features be disabled and this theme be used as a directory for only online sites?
Hi,
Yes, absolutely — you can disable or limit the map/geolocation features if you only want to use the theme as a directory for online listings.
Please go to your admin dashboard> theme options> listings> listing detail> disable the map feature by drag and drop.
Also you may disable it from the pricing plans, disable the address field.
3rd you can also disable it from the Listingpro CC> Visualizer> FES builder> from there you can remove it if you have enabled.
If you need further help setting this up, feel free to reach out to our support team.
Best regards,
Customer Success Manager
I have emailed, left a ticket and have had no response.
I installed this theme according to your instructions and it looks absolutely nothing like the places demo. When I try to tweak the header and banner, nothing changes. This as you can imagine is very very frustrating. I am simply trying to get the basic site looking like the demo and it is not working as advertised.
I am also getting a 404 page whenever I click on the listings that I have added. Why is this?
I have cleared cache and nothing works
Hi Stuart,
Thank you for reaching out. We received your email and support ticket after our working hours, and we sincerely apologize for the inconvenience caused.
Please note that our team has already responded to your queries via both email and ticket. Kindly check your inbox and ticket dashboard for our detailed response and troubleshooting steps.
If you’re still unable to locate the replies, please let us know here, and we’ll resend the details promptly.
Best regards,
Customer Success Manager
My Key is already used. I want to delete the old website and want to use the key for a new website. Does not work .
Hi Antony,
Thanks for reaching out!
Please contact us through our support portal and share the new site details where you want to activate the license. Our team will reset it for you.
Also, please note that you can use the license on two environments — one for testing and the other for your live site.
Here’s the link to reach us: https://help.listingprowp.com/
We’ll be happy to assist you there!
Best Regards,
Customer Success Manager
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