Where do you guys explain importing of custom field? i don’t see anything related to meta key (if thats used) in your documentation. Your documentation just talks about sample template which has zero custom field in it https://docs.listingprowp.com/knowledgebase/how-to-import-bulk-listings/

You also link to this documentation: https://docs.listingprowp.com/go/guide/ if this is old and useless then kindly remove it. Let me know if i need to open up a support ticket for this, it should be already part of your documentation and as i said before, your documentation is not professional at all and neither it explain the features within the theme and lastly check the search option in your documentation link which provides randomly everything rather then the specific keyword.

Your support is worse then your documentation. They shared the same plugin and sample CSV file.

Kindly refund because this is a complete waste of time.

Hello Hammad,

Thank you for your message. We truly understand your frustration and we are here to help you resolve this as smoothly as possible.

Firstly, please come out of the concept that the documentation is incorrect. The documentation is accurate and fully up to date regarding the bulk import process. There is no missing step—custom fields are imported simply by following the sample CSV and adding your custom meta keys as new columns in that same file.

Our support team has already shared the sample CSV file with you and provided initial guidance. You just need to prepare your own CSV by adding your custom fields using that sample format. Once done, please send the prepared file to our support team—they will be happy to import it for you directly and also record a video tutorial so you can learn the complete process.

We truly request you to stay calm. We are here because of our customers and our support team always puts full effort into resolving issues. We completely understand you might be frustrated, but please continue the discussion with support and allow them to take responsibility for completing the import for you.

We assure you—your problem will be solved. Just please upload the CSV with custom fields and let the team take it forward.

Thank you for your patience and cooperation.

We look forward to resolving this for you.

Hi,

Please note that it depends on which element or section you’ve added to the homepage. It’s possible that the element is set to display listings from specific categories or authors only.

Kindly contact our support team and share your site details so they can check your setup and guide you accordingly:

Thank you!

Hi,

Thank you for reaching out.

ListingPro follows standard accessibility best practices, but full WCAG 2.1 Level AA compliance is not included by default.

However, it can be achieved through custom development and adjustments. If you’d like guidance or recommendations on implementing these accessibility standards, please contact our support team here: https://help.listingprowp.com/

Best regards,

CridioStudio Support

Hi,

Good evening! We haven’t announced any Black Friday deal yet, but please stay tuned — there’s a good chance we’ll have something exciting coming up next month.

Thank you for your interest and continued support!

Best regards,

CridioStudio Support

Hi,

Thanks for reaching out.

Please watch the below video link to learn https://www.youtube.com/watch?v=wI-kuQlF99g

Yes there is online delivering services system as well. like food panda.

Please watch the video and let us know if you face any issue.

Best Regards,

Customer Success Manager

i Julia,

We’re really sorry for the inconvenience you’ve faced.

Could you please reach out to us through our support portal https://help.listingprowp.com/ticket/ so we can look into this in detail and assist you further?

Actually its the comment section here we can’t ask for the site details.

Our team will be happy to help resolve the issue as soon as possible.

Best regards,

Customer Success Manager

Hi Richard,

Thanks for reaching out!

The function get_the_modified_date() does work for fetching the modified date, while get_the_date() retrieves the post creation date. However, in ListingPro, the creation and renewal processes sometimes update the post date, so both values may appear the same.

If you’re not getting the exact original creation date, this would require some custom work to fetch and display it properly. You may contact wpvender.com . They can assist you in implementing this customization.

Best Regards,

Customer Success Manager

Thank you for Feedback. Is this support free of charge?

Hi,

Thanks for your message. Please note that official support is available at ListingPro Help Center , which is a paid service, though the cost is minimal.

Support through comments here cannot cover detailed assistance or private account-related issues. We can only provide general guidance or information in this public space.

We appreciate your understanding.

Best regards,

Customer Success Manager

Hi Kashif,

Thanks for reaching out.

We’re really sorry, but on the archive (listing-categories) page, the footer isn’t included as part of the theme’s default design.

If you’d like to have it displayed there, it would require some custom work to implement.

Best regards,

Customer Success Manager

Hi there,

Thanks for reaching out!

We’re currently checking the details — it could be that the version update wasn’t reflected in the code header, but the file itself is already up to date. No worries!

Best Regards,

Customer Success Manager

Hi there,

Thanks for reaching out!

Please follow the steps below to update the plugins:

Go to your WordPress Dashboard → Plugins.

Delete both plugins:

ListingPro Plugin

ListingPro Reviews

Once deleted, you’ll see a notice at the top of your dashboard with an option to “Begin installing plugins.”

Click on that option — you’ll find the latest versions of both plugins available for installation.

⚠️ Important: If you’ve made any custom modifications directly in the plugin files, please make sure to create a backup before deleting them.

This will ensure you have the most recent versions compatible with your updated theme.

Best regards,

Cridio Studio Support Team

Hi there,

We’re really sorry for the inconvenience you’re experiencing. We’ve checked and noticed that you created a ticket about 15 hours ago, and our support team has already responded there. Could you please log in to the helpdesk and check our response?

If you’re unable to access the helpdesk, kindly let us know what specific issue you’re facing so we can assist you further.

Here’s your ticket link for quick access: https://help.listingprowp.com/ticket/312219

We’re always here to help you and ensure your ListingPro experience runs smoothly.

Best regards,

Cridio Studio Support Team

Hi kostas,

Thanks for reaching out!

We truly appreciate your valuable suggestion. We’ve forwarded it to our development team, and it’s planned to be included in the next update release.

Best Regards,

Customer Success Manager

Hi Firas,

Can you please let us know when you made the request and where you created the ticket? This will help us locate your case quickly.

Also, please reach out to us directly at contact@cridio.com so our team can assist you right away.

Best regards,

Cridio Support Team

Hi Shanny,

Thanks for reaching out.

Our support team has already responded to your ticket. Please check their response and let them know if you face any further issues — they’ll be happy to assist you.

Best Regards,

Customer Success Manager

Hi conceptr980,

Thanks for reaching out!

Our theme offers three responsive layout options for mobile view:

User Responsive Mode – makes the mobile view look similar to the desktop layout.

App View – provides a mobile app–style layout.

App View 2 – a second app-style layout with a different design approach.

You can select your preferred layout by navigating to: Theme Options → Listings → General

Additionally, it would be great if you could share what kind of further customization you’re looking for — this will help us guide you more precisely.

Best regards,

Customer Success Manager

Hi qualistery,

Thanks for reaching out!

We’re sorry, but currently, there isn’t an option to allow businesses to upload PDF files (such as certificates) directly. However, this is a valuable suggestion, and we’ll definitely consider adding this feature in a future update.

Best regards,

Customer Success Manager

Thank you. I look forward to this update to make a purchase. Do you have a time projection for this feature?

Obviously we will do it upon internal meeting, Further we shall be sharing the logs if it will be included.

Hi Parag,

Thank you so much for your valuable suggestion! We really appreciate your feedback and the reference to JustDial — that’s a great example. Your idea about enhancing the listing view with bold verified tags and distinct markers for paid listings is excellent, and we’ll surely take it into consideration for future improvements.

Thanks again for taking the time to share your thoughts with us!

Best regards,

Customer Success Manager

okay I figured it out – not super intuitive (having to download it and upload it as a plugin and then going back to themes) – however, none of the dummy content uploaded for PetFinder and the homepage doesnt have a finder – its all messed up.

Hi Christy,

Glad to hear you were able to figure out the installation part!

For the issue with the PetFinder demo and missing dummy content, please contact our support team through the following link: https://help.listingprowp.com/ticket/

Our dedicated team will assist you further and make sure everything is set up correctly for you.

Best regards,

Customer Success Manager

Hi,

Thanks for reaching out. It seems your purchase code has already been utilized on one website, which is why it’s not working on the new test site. You might be trying it in the same environment.

Please share the details of your new website with us through our support portal, https://help.listingprowp.com/ and we’ll reset your license for you.

Best regards,

Customer Success Manager

Hi,

Thanks for reaching out and for providing such a detailed explanation of the issue — we truly appreciate your thoroughness.

Please note that ListingPro already includes proper nonce verification in all AJAX requests and front-end submissions to ensure protection against unauthorized access and CSRF-type vulnerabilities.

Regarding your concern about security vulnerabilities, we want to assure you that all known issues have been addressed in the latest version of the theme and its bundled plugins. Our development team continuously audits and hardens the code to maintain security and performance integrity.

Additionally, we are currently preparing a new update, which will include further improvements and optimizations for enhanced stability and security. This update will be released as soon as possible.

In the meantime, we also recommend:

Keeping all themes and plugins updated to the latest version.

Using a WAF or rate-limiting firewall (as you already have).

Rest assured, the incident you described doesn’t appear to originate from the theme itself, as nonce validation is already implemented in both the ListingPro core and its add-ons.

If you’d like, our team can review your setup once the site is restored to ensure everything aligns with the best security practices.

Best regards,

Customer Success Manager

Thanks a lot for the clarification and assurance — much appreciated.

We’ll proceed with restoring the site on a new AWS EC2 instance (gp3 storage, updated Bitnami WordPress stack) and keep Cloudflare WAF + rate limits active.

Once it’s online, I’d be happy to share temporary admin access so your team can review the setup and confirm it aligns with ListingPro’s current best practices.

Appreciate your prompt response and continued support.

Sure, You are welcome