Discussion on Onum - SEO & Marketing Elementor WordPress Theme

Discussion on Onum - SEO & Marketing Elementor WordPress Theme

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755 comments found.

Hello, I have deleted all of the headers but one.

I have settings turned on to display that one header on desktop and mobile across all pages.

The site is still pulling an old header that I’ve deleted.

I’ve cleared website and browser cache. The site continues to pull a deleted header – when I delete the menu, the menu it called is gone but the old header shows (minus the menu).

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Hello,

Approximately three years ago, we purchased and started using your Biz Onum theme on our website. Despite taking all standard and recommended security precautions, our website was unfortunately hacked. The affected website is: avsamedya.com.

Throughout this period, we:

Kept all plugins and WordPress core up to date

Used reputable security plugins

Followed best practices for server and website security

Despite these measures, the incident occurred, which has led us to believe that there may be a security vulnerability related to the theme.

We are now planning to rebuild our website from scratch. We truly appreciate the design and overall look of the Biz Onum theme and would like to use it again. However, we are seriously concerned about experiencing the same security issue in the future.

Therefore, we kindly ask for your support regarding:

Whether there are any known security vulnerabilities in the current version of the theme

Whether similar security issues have been reported by other users in the past

Any specific recommendations or precautions we should take to ensure a secure reinstallation of the theme

Your guidance and clarification are very important to us before proceeding further.

We look forward to your response.

Best regards,

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Did you tested out this template with WordPress 6.9?

I am having issues to index new pages, I mean when I look for domain/sitemap_index.xml all pages don’t show up. Any susggestion?

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

melolhx

melolhx Purchased

Hi,

I built this site a few years ago and the Onum Circle Process element in the Services section has stopped rendering on the live page.

Site: https://changingnow.co.nz/ Section: Homepage → “Services” (Onum Circle Process) with 3 points

It displays correctly inside Elementor editor, but the circle does not appear on the published page.

Could you help me with it, please? Thank you!

Melodie

Hi,

Please don’t worry, we’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

When I try to show tax in the summary excluding tax settings in the payment section of my website, the tax is not shown. I would like to ask that this problem be corrected.

Hi,

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Thank you!

esotanc

esotanc Purchased

Hi!

I installed the theme, but I get error in customization and on the live site : Warning: Attempt to read property ‘post_status’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2298

Warning: Attempt to read property ‘post_status’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2302

Warning: Attempt to read property ‘post_status’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2308

Warning: Attempt to read property ‘post_status’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2312

Warning: Attempt to read property ‘ID’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2316

Warning: Attempt to read property ‘post_status’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2320

Warning: Attempt to read property ‘ID’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2325

Warning: Attempt to read property ‘ID’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2329

Warning: Attempt to read property ‘ID’ on null in A:\laragon\www\seogalaxis\wp-admin\includes\template.php on line 2334

I use the latest WP and PHP8.3

Hi,

Please check your menu and delete some menu item error: WP Admin > Appearance > Menus

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Hi guys,

I would need to use the license I bought about six months ago on another website, removing it from this website.

Since I will no longer need the template I bought from you for this website, can I use it in another site that I’m creating?

Please let me know

Thank you for your support

Claudio

Hi Claudio,

Use each regular license on a domain only.

You can transfer to another domain.

Thank you!

I’m using onum theme on my website, yet 1 month ago i have infected by mailware. the mailware is generating fake pages in the website which destroying the website traffic and the website rank in google. I have tried everything from (changing admin password – change the hosting – deleted unnecessary plugins). I’m sending to you to ask if you have faced this issue with the theme and if yes how can i fix it

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Hi Team, i am trying to remove the background image from the individual blog posts. I am try to do it under customize and remove image from single post. The image gets removed but is replaced by the color. I would like to remove the image and color and just have my blog pages begin with the blog thumbnail.

please advise. Sorry to bother.

I’m getting an error message from WooCommerce The theme (Onum) contains outdated copies of some WooCommerce template files. These files may need to be updated to ensure they are compatible with the current version of WooCommerce. Suggestions for fixing:

Update your theme to the latest version. If no update is available, contact the theme creator and ask about compatibility with the current version of WooCommerce. If you copied content over a template file to apply a change, copy the new version of the template and apply the changes again.

I updated, but the error is still there.

Its/ fixed

Great work, Thanks!

Home 3, social networks are not working (icons).

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

the Onum theme search engine looks bad.

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

My name is Mr. Rizza, and I have been a client using the Onum kit for a few weeks. I am currently trying to customize the “Pricing” section within Home 9, which includes a toggle allowing users to switch between monthly and annual payment options.

Unfortunately, it seems that I can only modify the title and the text above the pricing tables, but I am unable to edit anything within the three pricing boxes, including the prices and package details.

Could you please assist me with this? Additionally, would it be possible to apply the same monthly/annual toggle functionality to the pricing sections of the other home layouts as well?

I appreciate your support and look forward to your response.

Best regards, Mr. Rizza

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Hi, in page editing, there is a metabox for page settings, but in single post editing and single product post editing, there is no metabox for editing!!! I want to edit the custom header and footer or background image in a single post.!!! Or, in the single post header, instead of the default image, the featured image of the post should be used.

Hi,

1, Header setting: https://docs.oceanthemes.site/onum/2020/10/15/2-header-settings/

2, Footer setting: https://docs.oceanthemes.site/onum/2019/12/16/footer/

3, Edit header/footer after import the demo content: https://docs.oceanthemes.site/onum/2020/10/15/1-header-content/

=> => Note that header option and footer option are no separate support for each single post and single portfolio / single product.

Thank you!

I have purchased the theme, can’t install. “The package could not be installed. The theme is missing the style.css stylesheet.” this is the message that i am getting.

Hi,

Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510

Thank you!

Hi,

Missing style sheet error when installing the theme A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix: https://help.market.envato.com/hc/en-us/articles/202821510

Thank you!

Hello

Thinking of buying a theme but need to make sure, is it compatibale with PHP 8.2?? Our servers have 8.2 and we can’t downgrade the PHP

Hi,

Our theme is compatible with PHP 8.0 or higher.

Thank you!

Hi, is it posssible to edit Search Results page witouth need to buy elementor pro? If yes, than could you please describe how? Thank you

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Hi,

Thank you for your reply and for being so kind. I’ve been a long-time customer of OceanThemes and have purchased three themes from you. I’ve always been satisfied with your products and even left a 5-star review because of the quality and support.

Unfortunately, my support license has expired, and this is the first time I’m facing an issue that I couldn’t resolve with your documentation. I was wondering if you could kindly guide me on how to edit the Search Results page without needing Elementor Pro, even though my support has ended. Or just point out where can I find this in documentation? (similar is with 404 page) I cant’t find the documentation how to edit.

I truly appreciate your assistance and hope you can help me with this one-time request.

Thank you in advance for your understanding and support!

Best regards,

Hi,

I have a solution for you.

1, Please use the Onum-Child: https://prnt.sc/drHgVFU0t3AM

2, Copy/Paste the search.php file from Onum to the Onum-Child folder.

3, Edit search.php file

Thank you!

Hello There,

I’m trying to edit the homepage. There are blocks I’d like to add, but when I go to add blocks from Elementor, none of the theme’s blocks appear. How can I import them? Thank you.

Hi,

Video tutorial: https://www.youtube.com/watch?v=5QjjFqR1akg

Documentation: https://docs.oceanthemes.site/onum/

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

Im not being able to customize the theme when going to the home page and hit customize. The only thing that appears me is: “Your are customizing vacation dream” and a widgets dropdown.

Hi,

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

i can’t upload onum template it contains virus

Hi,

I am sure Onum theme is virus free, product is strictly moderated from Envato.

Please don’t worry, We’ll check and provide a solution for you.

Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/

Support time 9 am – 6 pm and Monday to Friday GMT+7

Thank you!

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