28265 comments found.
Hi, I have reached out to support a week ago and still not heard back. I had the website on a staging server and set up flatsome with registered queue using a temporary url. Went the website went live last week and says they key is registered. This should happen for staging website. Can someone please get back to me asap as I need the theme working to full potential as i have more pages to add. I have paid for the theme, it should not only be used for a month on temporary url which is a number. Please respond to my support ticket.
Our support engineer answered your ticket #186858. Could you check your inbox and spam folder?
I have already checked. Only have confirmation of submission of ticket. No response yet. Can’t upload screenshot to show you.
Hi, I want to create a multi-vendor marketplace using WooCommerce with the Dokan plugin (purchased separately). Can I do this with Flatsome Theme?
We have yet to test, but you can join our official Facebook Community and get feedback and comments from our users who are already using it. Please remember to accept the group rules of the Facebook Community if you decide to join.
I purchased the flatsome theme. My problem is this: I want the “Add to Cart” button to always be on the product. When I try to edit the homepage with UX Builder, there’s such an option. I’ve enabled it, but it still isn’t showing up. I think this is a simple setting, but I can’t find it. Can you help?
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
Does the flatsome theme have a multi-site License?How much ?
Unfortunately, Envato doesn’t offer a multi-site license. But the good news is Flatsome usually goes on sale during Cyber Week/Black Friday, which is right now.
Hi, have been using flatsome for so long. I loved it. Been doing UAT on another host and now cannot do any checkout customizing in the “Cusomizer” – getting error msg. Checkout can be customised in the Editor with your active theme. Why is this happening now?
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
Hi Flatsome Team,
Is there a way to enable UX Builder for WooCommerce product category descriptions (product_cat)? Currently, UX Builder only works with posts and pages. It would be great if category descriptions could be edited visually with UX Builder.
Thanks,
You can create a UX Block and use its shortcode in that area.
Hello, how can i make the sub menu items on main menu to be dropdown on click, not open at all time like in the screenshot: https://prnt.sc/7ExByq2_5NBU
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
Sự cố Flatsome Flatsome không thể nhận phiên bản mới nhất vì mã mua hàng chưa được xác minh. Vui lòng đăng ký lại để nhận bản cập nhật.
Quản lý đăng ký
Quản lý giấy phép của bạn
Could you submit a support ticket here?
Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Yes, Flatsome is fully RTL-ready. It features a unique UX Builder that lets you build pages just like the demos. Plus, we offer premium support for any theme-related inquiries.
Hello,
Is there a simple way to hide the word “Flatsome” on the backend (in the top bar) and only show the Flatsome icon?
Thank you
Could you try the snippet below?
add_action( 'admin_bar_menu', function ( $wp_admin_bar ) {
$node = $wp_admin_bar->get_node( 'flatsome_panel' );
if ( $node ) {
$node->title = str_replace( ' Flatsome', '', $node->title );
$wp_admin_bar->add_node( $node );
}
}, 99 );
Unfortunately, that solution doesn’t work. It could be a great addition for a future update, perhaps adding a checkbox in the options to enable/disable (e.g., icon only or icon + title), providing a way to declutter the admin top bar.
Please make sure to paste the code snippet in the correct location: either inside your child theme’s functions.php file or by using the Code Snippets plugin. Afterward, clear all caches (web server, plugin, CDN, browser, etc.).
For some reason the server side cache didn’t clean. It works now, thanks. Any chance to implement this as a feature in a coming update?
Can flatsome possible disable UXBlock and use Elementor ? I want to use their AI function to generare website
We assume you’re referring to the UX Builder. The UX Builder (and UX Blocks) are core features built directly into Flatsome, so they cannot be deactivated like a plugin.
However, you’re not forced to use the UX Builder. You can absolutely create your pages with Elementor instead. Just ensure that you don’t use both page builders on the same page, as they will not recognize each other’s shortcodes.
Hi please, I get this error when trying to submit the sitemap with this theme Page layout as seen by the robots
Incorrect content-type header in response: text/xml; charset=utf-8Could you help please
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
I purchased 2 licenses, once in 2017 and 2021. for the older site I used 2017 license, and it is now saying “The token was invalid”.
In envato account, it appears with no site, while the second license is fine and connected and registered via envato acount. how to re-register the first license?
Great template, just a niggle more than anything …. I have, on occasion, the need to hide a product category, but only 1 or 2 months of the year. Surely there is a way via an option, to toggle the category as visible or hidden? That way, I can toggle the categories as and when required (also hide the uncategorised category too). If by chance i have been asleep on this one – please share.
I have had someone look at a code snippet but even though it worked as tested, it didn’t in situ – here is his reply…
“If there is any hardcoded widget or loop that don’t follow WooCommerce standards, the products will be displayed. Before displaying products, we have to ensure that visibility is true. Some plugin or developer didn’t check the status.”
Basically, trying to hide categories when not required at certain times of the year. Any help would be amazing. And I know there are plugins, but i don’t want to add to the already increasing number needed for shop functions or pay either.
Thanks S
anyone able to help?
This situation is more related to the core functionality of WooCommerce itself rather than a specific theme setting. Flatsome is built to follow and respect all of WooCommerce’s standard rules for product and category visibility.
got it – thanks for the reply
after a fresh install, anytime I go to (from wordpress dashboard) appearance->menus, I get a basic html page to edit a menu, with a wordpress notice indicating my website has suffered a critical error. In my php error log, I found this:
Fatal error: Uncaught ArgumentCountError: Too few arguments to function Flatsome\Admin\Menu::add_menu_fields(), 4 passed in /var/www/html/wp-includes/class-wp-hook.php on line 324 and exactly 5 expected in /var/www/html/wp-content/themes/flatsome/inc/admin/backend/menu/class-menu.php:68 Stack trace: #0 /var/www/html/wp-includes/class-wp-hook.php(324): Flatsome\Admin\Menu->add_menu_fields() #1 /var/www/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #2 /var/www/html/wp-includes/plugin.php(517): WP_Hook->do_action() #3 /var/www/html/wp-content/plugins/unyson/framework/extensions/megamenu/includes/class-fw-ext-mega-menu-admin-walker.php(185): do_action() #4 /var/www/html/wp-includes/class-wp-walker.php(150): FW_Ext_Mega_Menu_Admin_Walker->start_el() #5 /var/www/html/wp-includes/class-wp-walker.php(252): Walker->display_element() #6 /var/www/html/wp-includes/nav-menu-template.php(621): Walker->walk() #7 /var/www/html/wp-admin/includes/nav-menu.php(1313): walk_nav_menu_tree() #8 /var/www/html/wp-admin/nav-menus.php(671): wp_get_nav_menu_to_edit() #9 {main} thrown in /var/www/html/wp-content/themes/flatsome/inc/admin/backend/menu/class-menu.php on line 68
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
I did already, actually. You can ignore my support request, or consider it solved. I figured it out. It was conflicting with unyson, so I have disabled unyson and I can now access the menus area. 
Thanks for letting us know you’ve found the solution
Hi, i’ve got a couple of questions.
1. Product Page not showing up in Mobile. Works perfectly on Desktop. 2. How do I edit the default Portfolio page template (which shows all the items from Portfolio)? E.g, I want to add a header image. 3. How do I change the Portfolio display page to only display specific Portfolio category (in example, I created 10 different categories, but would only want to display 5 of them).
We see that your support period is active. Could you submit a support ticket here?
Please open separate tickets for different issues. Otherwise, the response from our Help Desk may take longer than two business days.
Hi, I’ve sent the ticket on 8/11, and have not received a reply.
How to remove the logo in the mobile version of the header? it’s not needed at all, and it takes up a lot of space. Thanks
Please copy and paste the CSS below into Flatsome>Advanced>Custom CSS>Mobile Only.
#masthead #logo {
display: none !important;
}
When using a grid > text box > text, how do we prevent the text from being shortened on mobile view, as we have to scroll inside the text box to see all the text when viewing on a phone? I assume there is a setting somewhere, but I can’t find it. Thanks
While in the textbox settings, click the mobile icon in the right sidebar. In the left sidebar, you can adjust any setting with a gray dot next to it, specifically for mobile. When you change the setting, the gray dot will turn green. This indicates the setting has different values for desktop and mobile. You can also do this separately for tablets.
Excellent – thank you so much
ps. Love your theme!
Hi, what is expected in the 4th release and when can it be expected?
Please join our official Facebook Community to get the latest news about v4. Please remember to accept the group rules to be approved.
Does the theme include functionality to add additional category descriptions under the product grid and does it allow me to add extra tabs on product pages?
Yes. You can use the ‘Top Content’ and ‘Bottom Content’ areas in the category edit screen for category descriptions, and add extra tabs from the ‘Extra’ tab in the product editor.
What about Retina x2 support? Category pages don’t support srcset, and how do I resolve serving images of different sizes? If I add a size twice as large, the images will be oversized; if I add them at normal size, the images will be blurry.
Sorry, I messed up something with the image size settings, and now everything is correct. I changed the size settings and regenerated the thumbnails. The retina issue is solved by a larger image size, and that’s how it’s supposed to be, right?
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