4037 comments found.
Hi, Will there be an update for WordPress 6.9?
Hi,
We’ve checked and confirmed that our theme works fine with WordPress 6.9, so you can safely update your site to the latest version of WordPress.
Best Regards,
PenciDesign
Hi. I currently have three critical warnings about this theme. The Plugin “Cube Portfolio” has a security vulnerability. Type: Plugin Vulnerable – Critical. The Plugin “Penci Portfolio” has a security vulnerability. Critical and The Plugin “Penci Shortcodes & Performance” has a security vulnerability.Critical. How do I fix these CRITICAL warnings please?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
It won’t allow me to. It says: “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” I am not buying a new license for $41.13. I will move to a new theme. Buyers beware though!!
Hi,
I’ve already given you two ways to contact us. If you can’t create a new ticket, please send us an email. Have you read my previous reply?
Best Regards,
PenciDesign
Backend, Elementor Editor stopped working on homepage. Can’t use it, even in safe mode (which never activates). It just sits with the dark screen and Elementor logo with Loading sign. I cannot edit the homepage at all. Has been working fine for a year and now it doesn’t. Everything else on the site works fine with Elementor. Everything is up to date. Elementor support says Soledad is causing an issue. Any input?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Thank you. Email sent.
there is a known XSS vunerability to the Penci Shortcodes & Performance Plugin. when will you be publishing the update?
Hi,
We believe we’ve already fixed all security issues in our theme. Are you sure you’re using the latest version of Soledad? If not, please update it by following this guide.
And if you have more questions – please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hello, i finish my website and i want to launch it but i only see that on shop page says that is on test mode, https://jadorebebecy.com/.
How can i disable this?? i spend hours to find the option but nothing. please is asap help me 
Hi,
You’ve confused the themes. You’re using a different theme, not the Soledad theme.
Best Regards,
PenciDesign
I purchased this theme and originally activated the license on one of my website solskitchen.com. That website is no longer in use, so I attempted to transfer the license key to a new domain. However, the system is asking me to contact support to complete the transfer.
When I try to open a support ticket, I am required to pay for extended support—even though I only need help moving the existing license from one website to another. This feels unreasonable because I am not asking for technical support or new features; I simply want to use the license I already purchased on a different domain.
Please allow the license transfer without requiring extended support payment, or provide a straightforward way to deactivate it from the old domain and activate it on the new one.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Look like you didn’t read my message. I tried to open a support ticket and its asking me to pay for the extended support.
Hi,
I’ve already given you two ways to contact us. If you can’t create a new ticket, please send us an email. Have you read my previous reply?
Best Regards,
PenciDesign
I’ve changed my website domain to a new one, and I need to transfer my license to the new domain. Which method do I use to request the change?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Hi. I recently uninstalled and reinstalled the software on the same machine for an update. When attempting to re-authorize the application, I received the error message: “Already authorized on another machine!”
Could you please reset or deactivate my license on your server? This will allow me to successfully activate the updated application on my current computer.
Hi,
Please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Sorry, I posted the comment on the wrong product, but I can’t delete it.
Ok, no problems at all.
Best Regards,
PenciDesign
Hi,
It’s from ThemeREX, not from our themes.
Best Regards,
PenciDesign
Is there any new version that fixes it?
Did you read my previous comment? It’s not from our theme, so we can’t know that.
Best Regards,
PenciDesign
Translation: Oh! I see now, I don’t know how I ended up commenting here… sorry!
Could you please tell me? I have a production and a dev site on a subdomain. The theme only has one license. Will it work on both the main domain and the subdomain?
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Would it be possible to use OpenRouter as an alternative to ChatGPT? Additionally, am I permitted to use Penci AI’s Autoblog IN BULK schedule together with WordAI or Spin Rewriter when integrating with OpenRouter or other APIs?
thanks
Hi,
Thank you for your interest in our theme.
Unfortunately, our theme does not support OpenRouter at this moment.
Best Regards,
PenciDesign
I want to see demo of the two features mentioned in your feature list and I love to buy it if these features are active: 1. Text to Speech 2. Live Blog
Hi,
Thank you for your interest in our theme.
1/ For the text-to-speech feature, we don’t have a demo available at the moment. However, you can check this video tutorial to see how it works.
2/ For the live blog feature, you can take a look at this demo – scroll to “Football Live” section.
Best Regards,
PenciDesign
Hi, can multi criteria user reviews be submitted by the front end?
Hi,
Thank you for your interested in our theme.
Unfortunately, our theme does not support this feature at the moment. We will consider adding it in future updates.
Best Regards,
PenciDesign
Hey Soledad , can you please reset my license so I can activate Soledad again. The old website was just a testing website , it was gone a long time ago . I wanted to try something new with a new website but the activation code doesn’t work at all , because it’s already linked to the old website that has been automatically deleted a while ago . And Thank you for this incredible Theme , it is the best theme i have ever purchased , Big Love to you Guys <3
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi I am already purchase soledad themes but how to add costum fonts and how to delete text etc from footer. please quickly help me and how to send screen short
Hi,
I see that you’ve created a new ticket on our support forum and our developers have already solved it for you.
If you have any other issues, please feel free to drop us a message on the support forum – our developers are always there to assist you.
Best Regards,
PenciDesign
Hello, Please remove my active license key, i changed the domain name. now i need to move my old files to new cp account and i cant activate same code.
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
Is the license issued for one domain or several?
Hi,
Thank you for your interest in our theme.
A single regular license can only be used for one domain at a time. You are allowed to transfer the license to another website later, but it must still comply with the rule of one license per active website at any given moment.
This is the standard licensing policy for all WordPress themes on Envato Market. Thank you for your understanding.
Best Regards,
PenciDesign
Hi I bought your theme and was working well but last week somehow images started not load in website. I tried with some backups but same problem happens. Can you please check the problem and tell me how to solve? thanks
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
I sent mail via your contact form. Waiting for your reply. Thanks
How can I deactivate some of the social media icons that is close to the menu and also on the footer? please see here https://soledad.pencidesign.net/soledad-wedding/?slider=style-21. Where and how I can add google ad codes. Thank you
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
hi presnet my 2 same licence show activate on same doamin name and also on on other domain name there is no teme used that domain used other platform still show activate licnec code ,
Hi,
Thank you for purchasing our theme.
Since you have purchased the theme, please create a new ticket on our support forum or send us an email through our contact form (if you are unable to create a new ticket). Our support team will be happy to assist you. We apologize but we do not provide support via comments. The comments section is only for pre-sale questions. We hope you understand as we do not have any support staff/developers monitoring comments.
Best regards,
PenciDesign
