197 comments found.
Hi, I extended my support, but unfortunately it still doesn’t work in your ticket system for support. What do I need to do?
Can you try again?
thanks 
If it’s not working then direct message me themepul@gmail.com
Hi, check you inbox, Just send you email to fix a major problem.
Your problem has been solved
Hello, I am failing to import demo import, I created a ticket, please assist
Our team member already chocked and try to fix this issue
May you please check my ticket again
let me check
Hello, I purchased two licenses to use your theme on two different sites, but now I’m having a problem. I installed the “cookiebot” plugin, and it works perfectly, but on mobile, clicking the menu doesn’t react. I’ve been researching, and it seems there might be a conflict between the menu’s JavaScript and the plugin, as if the plugin is blocking the script that requires the user to give consent. I need to know which jQuery script handles the menu so I can tell the plugin to ignore it.
Please create a support ticket https://support.themepul.com
I can’t because both my licenses have expired, but I thought you could help me by simply telling me the URL of the jQuery plugin that the responsive menu uses.
Give me your website login info themepul@gmail.com
email sent
Please check your site
I just checked and the problem persists with the responsive menu from my cell phone.
Please give me a screen record on email
sent
Please check your inbox
Done
i can not activate resly theme with my purchase code. please support
Please give me your website link with login info on themepul@gmail.com
My purchase key not work, please send me new one same as in comment “I have purchase the theme but I got error on the purchase code is saying below Cant Verify Purchase Code So I can’t make a ticket for the support…”
In website or support center?
both website and support center not accept my purchase code
Please send me your websites login info and purchase code themepul@gmail.com
ok thank you solved
You are most welcome
Hi, I just wanted to mention that your theme doesn’t seem to include a timeline or history section. This is a valuable feature for many business websites to highlight their progress and milestones — maybe something to consider adding later on.
Thank you very much for your valuable feedback! Could you please share an example of what you have in mind? You can send it to us at themepul@gmail.com — it’ll help us better understand and improve this feature.
Done
Thank you
I’m using your theme and currently, the portfolio section displays up to 4 columns. I’d like to increase this to 8 columns on desktop view.
Is there any built-in setting, shortcode parameter, or CSS grid option to support 8 columns?
I have purchase the theme but I got error on the purchase code is saying below Cant Verify Purchase Code So I can’t make a ticket for the support…
Error – Purchase Code Invalid
can not create ticket to support: Error – 401 – cant-verify Cant Verify Purchase Code
Please check your inbox
Problem was solved
Thank you
I have purchase the theme but I got error on the purchase code is saying below Cant Verify Purchase Code So I can’t make a ticket for the support…
Error – 401 – cant-verify Cant Verify Purchase Code
please let me know what should I do
Now i cant Import the Demo. Ticket is open
Your problem has been solved. Please check your site
I have purchase the theme but I got error on the purchase code is saying below Cant Verify Purchase Code So I can’t make a ticket for the support
please let me know what should I do
Have you created a support ticket account?
I have created the account but I can’t create a ticket
Please send me your support login details themepul@gmail.com
Sure
sent
I need your purchase code. So send me at my email
Sure
Thank you, Problem was solved
you are most welcome
I purchased the theme but after installation it doesn’t import data even the website https://wptf.themepul.com/restly is not working
Thanks. Is there related with importing data Demo data? It hangs for along time without importing. the theme is almost requiring the demo data from the old URL,How to solve it?
You can use our latest version and import demo data if you need
I used the latest version and tried to import data like this https://restlydoc.themepul.com/docs/restly-documentation/one-click-demo-import/ but the page is hanging with this message. “Importing Content Please sit tight while we import your content. Do not refresh the page or hit the back button.” without and update or importing
Please create a support ticket. our team helps you, https://support.themepul.com
My support has been expired and I just need to import demo data as listed in the documentation
The import has been completed with errors in almost each ajax call
content imported?
Yes. The issue was from the hosting that blocked importing Ajax requests. Now every thing is imported, Thanks for response.
You are welcome
Hello,
I have a problem on my website https://dirua-lan.fr/.
I updated the theme and then I wanted to update Restly Core but I got the following message: The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
I usually delete the plugin, reinstall it and it installs the latest update.
But in this case, I deleted the extension, then installed it, and when I want to activate it, the message appears.
Now the site is all broken because it’s impossible to reactivate the extension.
Can you please help me?
In parallel, I have also sent you an e-mail to themepul@gmail.com.
I am really sorry for this issue. Please check your inbox
Hi
I am facing this issue on my website but nothing on editor
/home2/agilescr/public_html/wp-content/plugins/restlycore/elementor-widgets/about-us.php on line 528 ”>
agilescript.com
Elementor version is 3.28.3
What theme and restly core plugins version do you used?
1.3.5
resolved with theme update
great
Hello, I am installing the theme, the number counter the + symbol is to the right of the number, in my country it is used to the left of the number, how can I modify it?
Please, create a support ticket and send me a screenshot https://support.themepul.com
Invalid Purchase Code” error, sent to you email from my email omar@ok-adv.com
wait your reply or refund our money !
i get it verified now after 6 tries ! .. thanks
Now ok?
Yes
great, let me message if you need any help. we will help you.
During the initial theme setup, the system returns an “Invalid Purchase Code” error, suggesting the provided license key is not functioning as expected or may be incorrectly registered.
Please send me your website login info and purchase code on themepul@gmail.com
I am getting the error Purchase code invalid immediately after installing. Seems like the license key provided does not work.
please create a support ticket https://support.themepul.com
This theme is not supported with Elementor, can’t let me Edit Page with Elementor, Reslty Core plugin conflit with Elementor, Support not responding.
This theme fully working on Elementor. Maybe you have something is wrong. Please check your support center
Thank You very much for using our theme.
Themepul is always trying to make all its customers happy. We are glad to satisfy you. If you face any problems in the future, please let us know. Thanks again