8635 comments found.
Question: I am looking for a solution where i can have coursework in a category ( Bundle them together) then provide one certifiate if someone completes the bundled coursework… Is this possible ?
Hello there!
Thank you for your question about MasterStudy! It’s great that you’re looking to bundle coursework into categories. Yes, you can group courses into bundles using MasterStudy LMS, which allows you to organize them together for a cohesive learning experience. However, certificates are issued individually for each course upon completion. Unfortunately, it’s not possible to generate a single certificate for the entire bundle at this time.
Best regards,
Is there a way to prevent screen recording of the course’s multimedia content? How do you manage content security?
I’ve reviewed the preview of the MasterStudy theme and the ProPlus plugin, and both allow recording of course content.
Hello there!
Thank you for your question about preventing screen recording of multimedia content in courses. By default, MasterStudy doesn’t offer this option, but you can use third-party plugins to enhance content security.
Let me know if you have more questions!
Best regards,
10000000 million bugs how come this theme is on envato ??? Refund my money – BUGS Errors Crashing Revolution slider not responding trust me if you were my local vendor I would have personally come and raise a complaint with the local authorities and have you shut down
Since you are online I will do my best to stop you from selling and causing mental agony to other innocent buyers
Refund my money and let go off me
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Looks like there’s a problem with this site
https:/——wp-admin/admin.php?page=hfe#onboarding might have a temporary problem or it could have moved.
Error code: 500 Internal Server Error
The site could be temporarily unavailable or too busy. Try again in a few moments.Your theme (MasterStudy) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.HIDDEN CHARGES
You are just one step away – Complete “MasterStudy LMS – Online Courses, eLearning PRO Plus” Activation Now
Get a direct WPBakery license to unlock customer support, cloud services, and automatic updates or activate your license.
Welcome to Patch
We are highly recommend you to create backup of your site. Please activate both WPBakery Page Builder and Elementor plugins.
Note: Not all converted modules will be the same as they were in Visual Composer, due to some differences between plugins. But we will take care about almost all aspects of your content. After the patch we dont recommend to use both Builders, as it reflects on the site speed. I made back-up and ready to proceed!
TCH Post found – “Streamline”. Launching patcher. Getting post to patch Post found – “Streamline”. Launching patcher. Post “Refund and Returns Policy” patched Post found – “Refund and Returns Policy”. Launching patcher. Getting post to patch Post found – “Refund and Returns Policy”. Launching patcher. Post “My account” patched Post found- “My account”. Launching patcher. Getting post to patch Post found – “My account”. Launching patcher. Getting post to patch Post “Checkout” patched Post found – “Checkout”. Launching patcher. Getting post to patch Post found – “Checkout”. Launching patcher. Post “Cart” patched Post found – “Cart”. Launching patcher. Getting post to patch Post “Shop” patched Post found – “Shop”. Launching patcher. Getting post to patch Post found – “Shop”. Launching patcher. Post “Courses page (for Gutenberg)” patched Post found – “Courses page (for Gutenberg)”. Launching patcher. Getting post to patch Post “Courses page (for Elementor)” patched Post found – “Courses page (for Elementor)”. Launching patcher. Getting post to patch Post found – “Courses page (for Elementor)”. Launching patcher. Post “Default Kit” patched Post “Default Kit” patched Post found – “Default Kit”. Launching patcher. Post found – “Default Kit”. Launching patcher. Getting post to patch Post “Activity” patched Getting post to patch Post found – “Activity”. Launching patcher. Getting post to patch Post “Members” patched Post found – “Members”. Launching patcher. Getting ost to patch If you ready to go, Press “Start” butto
Welcome to MasterStudy LMS – Online Courses, eLearning PRO Plus! To get started, please enter your license key:
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Hello there!
I’m truly sorry to hear about the frustration you’re experiencing with the theme — we never want our users to feel this way. From our side, there are no inherent issues with the theme, but it seems you’ve reset your site, which makes it impossible for us to investigate the problems you’re facing. Currently, one of our team members is working on your query through the ticket you submitted. If you’d like a refund, please submit a request directly through your Envato account, as refund requests via comments are not processed.
We’re here to assist and resolve this for you — please bear with us!
Best regards,
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Please do not spam the comments section. Reach out to the support team and provide the correct credentials for your site for further assistance.
Kind request for Envanto to take action or rename the theme as BUGGY Theme that the end users are just testers
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Please do not spam the comments section. Reach out to the support team and provide the correct credentials for your site for further assistance.
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Issue Refund and free me from your Bugs
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How can I get a demonstration of the features included with MasterStudy Plugin free?
Is there a way to prevent screen recording of the course’s multimedia content? How do you manage content security?
I’ve reviewed the preview of the MasterStudy theme and the ProPlus plugin, and both allow recording of course content.
Thank you for your question about preventing screen recording of multimedia content in courses. By default, MasterStudy doesn’t offer this option, but you can use third-party plugins to enhance content security.
Let me know if you have more questions!
Best regards,
hi there, can I use my current license on a new domain that we want to migrate to or we will have to get a new license for that as well?
Hello there!
Thank you for reaching out!
If you’re simply looking to change your domain and migrate to a new one, you can deactivate the theme license on your current domain by following the instructions here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/installation-and-activation/license-key-deactivation. After that, you should be able to activate it on your new domain.
However, if you intend to use the theme for a completely new project, you’ll need to purchase a new license, as each license is tied to one live project per Envato’s policy.
Let me know if you have more questions!
Best regards,
1.) In my Quiz Section, the ’<’ and ’>’ symbol doesn’t show when a student retakes the quiz but only shows at FIRST attempt only. Please how do i resolve this issue as my students are stranded.
2.) Also, how do i get the actual number of questions that the student answered correctly not just the percentage score. i.e 8/10, 57/60 etc.
Thank you
Hello there!
Thank you for bringing up these issues with the Quiz section — we’re sorry it’s affecting your students.
Please ensure you’re using the latest version of the theme and its plugins, as an update might resolve both the missing symbols on retakes and the display of the exact number of correct answers instead of just the percentage. After updating, let me know if this helps with both problems, and we’ll assist further if needed!
Best regards,
Hello, Can you resolve the problem described in Ticket #Z100388. I have been waiting for your response for several days. Thank you.
Hello, Problem resolved without your Support. Thank you
Hello there!
Apologies for the delay — we’re truly sorry about that. Normally, our agents respond within two business days.
We’re glad to hear you were able to resolve the issue described in Ticket #Z100388.
Please don’t hesitate to let us know if you have any further questions!
Best regards,
Hello Support team,
When a student creates a new account, the certificate generated for them is displaying the student account ID rather than their full name. Could you please advise how to configure the system so the certificate shows the student’s full name instead of the ID?
Hello there!
Thank you for reaching out about the certificate issue. By default, our system does not display the student account ID on certificates or in any public fields — only the full name or username can be shown.
If the ID is appearing, please try disabling all third-party plugins and clearing both server and browser cache. If the username is displayed instead of the full name, make sure the students entered their first and last name during registration or updated it in their profile settings.
Then, verify which option is selected in the settings here: https://prnt.sc/huPb76daMbLT
Please let me know how it goes after checking these steps!
Best regards,
Hi, When setting up courses and levels, I can successfully create and assign levels like Starter, Beginner, or Intermediate to courses without any issues. However, when selecting “Pre-Intermediate” level to assign it to a course, it refuses to save and displays the message: “The Level is not a valid option.”
Hello there!
Thank you for reaching out.
It seems this might be related to a caching problem. Please try disabling any caching plugins on your site and clearing both your server and browser cache to see if that resolves it. If the issue persists, please disable all third-party plugins to check for potential conflicts on your site.
Please let me know how it goes after trying these steps, and we’ll assist further if needed!
Best regards,
I’m currently using the MasterStudy theme for my eLearning platform, and I’ve noticed some serious issues with the quiz module.
Specifically, the quiz interface seems broken — the layout looks misaligned, parts of the quiz overlap, and the submission/score section doesn’t render properly (as seen in the attached screenshot). It also doesn’t display results neatly, and in some cases, students report the quiz freezing or not saving progress.
I’ve checked my setup (updated theme, latest LMS plugin, cleared cache, tried multiple browsers), but the issue persists. Could you please help me identify what might be wrong or provide a patch/update to fix this?
Screenshot attached for your reference.
https://postimg.cc/LgZhrtP5Hello there!
Thank you for reaching out about the issues with the quiz module.
To help troubleshoot this, please ensure all MasterStudy plugins are updated to the latest versions. Next, try disabling all third-party plugins on your site to rule out any conflicts. If this doesn’t resolve the issue, please check the browser console for any error messages and send us a screenshot of those errors.
Alternatively, you can contact our team via the contact form on our page here https://themeforest.net/user/stylemixthemes with your WP admin access and additional details, and we’ll investigate further.
We’re here to get this fixed for you!
Best regards,
Hi I need to deactivate one license because I dont have the domain name anymore, and someone registered it. The domain name is ivolta.com.ar Thanks a lot!
Hello there!
Thank you for reaching out.
I’ve successfully deactivated the license associated with the domain ivolta.com.ar for you.
If you need any further assistance or want to activate it on a new domain, please let me know!
Best regards,
Hi, quick question, im getting “Error occurred: 500 – error! Please check your website after few minutes or Run Demo Import once again! ” the server meets all theme requirements but after getting that error wordpress show the error “Warning : Attempt to read property “post_title” on null in …public_html/wp-content/plugins/elementor/core/isolation/elementor-adapter.php on line 28” The demo does not fully install, kindly assist
Hello there!
Thank you for reaching out.
Please check if your site’s system settings meet the recommendations outlined here: https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements . Additionally, try disabling all third-party plugins on both your site and server, especially caching plugins, as they can often interfere with the import process. After doing so, attempt the demo import again.
Please, let me know how it goes!
Best regards,
⚠️ Be careful before upgrading! I purchased the Regular License ($59) for MasterStudy LMS through ThemeForest, which clearly included future updates and 6 months of support.
Around July, the developers offered a 3-month free trial of the Pro version. After the trial ended, they blocked access to the plugin unless users subscribe to a $99/year plan, even for those who already purchased the regular version.
I don’t need the Pro features — I only want to use the version I originally paid for. This approach feels like a bait-and-switch tactic, forcing customers into subscriptions they never agreed to.
I’m sharing this so the community is aware and can make an informed decision before buying.
Hello there!
Thank you for sharing your experience and concerns about the MasterStudy LMS Regular License and the trial of the Pro version.
We’re sorry to hear about the confusion—this is indeed a strange case. After the 3-month free trial of the Pro Plus version ends, the system should automatically revert to the Pro version you originally purchased, as per your Regular License. It’s possible that something on your site, such as a configuration or plugin conflict, may have interfered with this process. To help us investigate and resolve this issue, please contact our support team via the contact form at https://themeforest.net/user/stylemixthemes . Be sure to include a detailed description of the problem and provide WP admin access credentials so we can take a closer look.
We appreciate your feedback and are committed to ensuring you can use the version you paid for without any issues. Let us know if you have any further questions!
Best regards,
Hello, I just bought MasterStudy. Any changes in the Courses section settings (e.g. Courses page layout and Courses per row) have no effect on the Courses menu on the Website.
Hello there!
Thank you for reaching out and for choosing MasterStudy!
I recommend trying to edit the Courses page directly through the page builder (e.g., Elementor) to ensure the settings are applied correctly.
If this doesn’t resolve the issue, please contact our support team by clicking the “Support” button below. They’ll review your site’s settings and provide a detailed guide to help you get everything working as expected.
Feel free to reach out with any additional details, and we’ll get this sorted for you!
Best regards,
Hello, I would like to unregister a domain that I no longer use from the purchase code listing, but I can’t it’s locked. I also no longer have the option to open tickets because my support has expired. What can I do? Thank you very much.
Hello there!
Thank you for reaching out.
Could you please clarify the specific domain you’d like to deactivate from the license? Once you provide the domain name, I’ll check its status in our system and help you proceed with the deactivation.
If you need further assistance, I’m here to help!
Best regards,
Thank you very much for the quick response. The associated domain is neas.tech. I was running some tests on a subdomain, formaciones.neas.tech, where, as you can see, there’s currently a Moodle installed. Thank you for your attention.
Thank you for providing the details about the domain. I’ve successfully deactivated the license associated with neas.tech from our system. Please check it.
Best regards,
I’ve been able to register the new domain. Thank you very much for your help. Best regards.
I’m thrilled to hear that you were able to successfully register the new domain!
We’d greatly appreciate it if you could share your positive experience by leaving a 5-star review for MasterStudy’s functionality and our support service here: https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews . Your feedback helps us keep improving and supporting our community!
If you need any further assistance, we’re always here for you.
Best regards,
Hi team! I’m here because I need your help… I bought this theme a while back and used it as a test for a project I was working on that ultimately didn’t work out. Time passed, and since it wasn’t used, we terminated both the service with the hosting provider and the domain (which no longer belongs to us). The URL is www.mentoringespiritual.cl so you can verify that the site effectively no longer exists. I currently need to use the theme for a new project, but when I reinstall the theme, it asks me to deactivate it from the other website (which I no longer have access to and which no longer exists). Can you help me? Thanks in advance.
Sorry, I made a mistake with the URL I mentioned… www.mentoringespiritual.cl is the new one… the old one that no longer exists is www.escuelaparadigma.cl… thanks again
Hello there!
Thank you for reaching out and providing details about your situation.
I’ve gone ahead and deactivated the license associated with the old domain from our system. You should now be able to activate the theme on your new project’s domain.
Please try activating the license again on your new website and let me know if you encounter any issues. If you need further assistance, I’m here to help!
Best regards,
Excellent! Thank you very much, it’s a pleasure working with you.
Thank you for your kind words—it’s truly a pleasure to work with you too!
We’d greatly appreciate it if you could share your positive experience by leaving a 5-star review for MasterStudy’s functionality and support on WordPress.org here: https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews . Your feedback helps us continue improving and supporting our community!
Looking forward to assisting you further if you need anything.
Best regards,
