306 comments found.
I have an issue on all pages. The portfolio slider is not loading or is covered by the footer.
Hi there,
I’m sorry to hear that you are encountering an issue with your site.
Unfortunately, we are not able to assist you from this forum since this is a presales forum. We kindly ask that you submit a support ticket via this link: Support Ticket System .
To open a ticket, you’ll need to include your purchase code, which verifies your support license. If you’re unsure where to find it, you can follow this guide from Envato: Where Is My Purchase Code?
We look forward to helping you out via our support desk!
Kind Regards,
John from FoxThemes
Support
Knowledge-base | Support Ticket System
Hi, just want to ask if you are planning to release an update to the theme? WPBakery is currently outdated. Thanks.
Hi there,
About your question here, yes, we will update the theme in the near future. In the meantime, kindly submit a support ticket about this via this link: Support Ticket System for assistance.
Kind Regards
Hi, can you please update the changelog details? Thanks.
Hi there,
In this case, I will notify our team about this so that they can update the changelog to reflect this change.
Kind Regards
Hi there, after downloading the files it doesnt seem to include the documentation. Instead it points to a url that doesnt exist anymore. Can you advise how best to access this?
Also your support ticket doesnt seem to be working. when i tried to start a support ticket it says: “An error prevented the entry for this form submission being saved. Please contact support.”
Thanks in advance
Hi there,
Thanks for reaching out!
We saw your ticket and have responded with the correct link to the documentation. Regarding the support ticket issue — we’re sorry for the trouble you encountered. Please be sure to create a ticket with us directly via this link: https://foxthemes.me/support/
If the issue with the form persists, feel free to reply here and we’ll assist you further.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi there, thanks for your email. The new documentation URL you included also comes up as unavailable so im afraid that doesnt work either.
I also tried (again) to open a support ticket. However the issue persists as before saying there is an error and to contact support. So i cannot open a support ticket from that link youve included,
Hello Brian, Thanks for getting back to me again. However your most recent reply had another URL for the docmentation. But again, this still didnt work. They keep coming back with a 503 error.
I have emailed you about this but that was a couple of hours ago. Can you either send me a link that works or the documentation files themselves.
Thanks
Hi there,
Thank you for your message, and apologies for the continued trouble.
The documentation link we provided in our previous message is indeed the correct one. We’ve replicated the 503 error on our side as well and have already alerted our development team with urgency. They are currently investigating the issue, and we hope to have it resolved as soon as possible.
In the meantime, if you have any specific questions or need help with the theme setup, please feel free to reach out to us directly through our support ticket system. We’re happy to assist you there with anything you need.
Thanks again for your patience and understanding.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Thanks for acknowledging the issue Brian. However as i have mentioned in my initial message, your support ticketing system is not working. Everytime i try to start a ticket it says. “An error prevented the entry for this form submission being saved. Please contact support.” So it leaves me with nowehere to go really.
I have been experiencing issues with this theme and would like to try and get them sorted, however accessing support is proving difficult. Is there an alternative to your ticket system? As that doesnt seem to work at the moment
Hi there,
Thank you for your patience and for bringing this to our attention.
We can now confirm that the issue with our support ticketing system has been resolved. Could you please try submitting your ticket again and let us know if it works on your end?
We truly appreciate your persistence and apologize for the inconvenience this caused. Once you’re able to access the system, feel free to share the specific issues you’re experiencing with the theme, and we’ll be happy to assist you further.
Looking forward to your update.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, I can’t figure out how to disable the coming soon page? I disabled it on the theme options, but it still shows when I try to load my page?
Hi there
Thank you for reaching out.
After disabling the “Coming Soon” page in the theme options, please ensure you clear both your browser cache and any server-side cache (if applicable). Cached data can often cause previously loaded pages to display instead of reflecting the latest changes.
If you’re using a caching plugin or a CDN, make sure to clear its cache as well. Once this is done, try loading the page again.
If the issue persists despite clearing the cache, please let us know so we can assist you further.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, can you have footer also in the single post? e.g. https://dev.peterfajs.com/bring-art-to-color-the-world/, i don’t see option where to activate it. thanks
Manage to fix it with custom css: .single-post .main-wrapper>#footer { z-index: 11!important; }
Hi Pfajs,
Thank you for following up and letting us know that you managed to resolve the issue on your end using custom CSS. Great work!
If you have any further questions or need assistance with additional customizations, feel free to reach out. We’re here to help.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi Brian, one more question. I wanted to update the Whizzy gallery, but it appears to be broken due to a bug. I’ve already tried disabling all plugins, switching PHP versions, and even changing WordPress core versions, but the problem persists. Here’s a screenshot for reference: https://prnt.sc/EjeoYXC9Th19
Could you guide me on how to resolve this issue?
Hello,
Thank you for bringing this to our attention. It seems like this could be a new issue, and we’d like to investigate it further from our end. To proceed, could you please create a support ticket with your site credentials? This will allow us to perform the necessary checks and investigate the issue in detail. Support Ticket System
Once we have the credentials, we’ll get back to you as soon as possible with an update.
Looking forward to your response.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi,
Basic stuff like changing the logo & theme options are non-functioning, even when downgrading to Wordpress 6.5 (Actual when your last theme update was).
I’m unsure what the issue is here?
Hi there.
Thank you for reaching out regarding the issues you’re experiencing with the theme options and logo functionality.
We would like to look into this issue directly on your site, as we are unable to replicate the problem on our end. Everything appears to be working as expected during our tests.
To allow us to investigate further, could you please create a support ticket through the following link: https://foxthemes.me/support? In your ticket, kindly include the following details:
A brief description of the issue. Any error messages you’ve encountered. Steps you’ve already taken to troubleshoot. Login credentials (if applicable and safe to share) for temporary admin access so we can replicate and resolve the issue. We’ll do our best to assist you promptly once we receive your ticket.
Looking forward to your response!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Unable to access certain elements (quote, descriptions and titles) for portfolio pages. Images are only appearing in full gallery of portfolio – not in the location between the header, post information and the body content.
Banners are also not working or missing functionality that was previously available, such as a style or editing the contents of the banner.
The “Urban Slider” option does not function, I cannot update or add images. When I switch out images in current banners, they do not save.
This is very frustrating and I don’t feel as though I should have to “renew support” to get functionality back in my website
Hi there,
Thank you for reaching out regarding the issues you’re experiencing. To help us review and replicate these problems, we kindly ask that you create a ticket with us through our official support channel using a valid support license. You can access our support portal here: Support Link.
Once we have your ticket, our team will thoroughly assess and replicate the issues you mentioned to provide a resolution. We appreciate your patience and understanding as we work to address your concerns.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Your support link in the comment and the email I received does not work in Safari or Chrome, and I receive the same error is given when I click on your “Support Ticket System”.
I receive the following information in Safari:
“Connection timed out Error code 522”
What happened?
The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.
What can I do?
If you’re a visitor of this website:
Please try again in a few minutes.
If you’re the owner of this website:
Contact your hosting provider letting them know your web server is not completing requests. An Error 522 means that the request was able to connect to your web server, but that the request didn’t finish. The most likely cause is that something on your server is hogging resources. Additional troubleshooting information here.
Hi there,
Thank you for bringing this to our attention.
I’ve just retested the support link on both Safari and Chrome, and it worked successfully on my end without any issues. The error you’re encountering might be related to the network you are using.
Could you please try the following steps:
Check your network connection – If you’re using a shared or restricted network (e.g., at work or in public places), it could be blocking certain connections. Switch to a different network – For instance, try using a mobile hotspot or another Wi-Fi connection to access the link. Clear your browser cache and try accessing the link again. If the issue persists, please let us know, and we’ll explore alternative ways to assist you.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I have upload the latest version of the theme. It makes troubles with the wordpress, I have serveral notifications about the woocomerce is outadet and needs to be updated to the latest version. Also brings some trouble with the instagram slider. Could you please update the theme according to the latest version of wordpress? if not the website doesn’t work correctly
Thank you for reaching out.
Regarding the WooCommerce warnings, it’s important to note that WooCommerce frequently updates its templates, which could be the reason you’re seeing those notifications. We can manually update the templates for you to resolve this issue but for this create a ticket with us with your credentials.
As for the Instagram slider, we may need to investigate your site further to pinpoint the exact cause of the issue. Could you please create a ticket with us so we can check into this in more detail and assist you further? You can do so by getting in touch with us here:
Create a New Ticket
We look forward to resolving this for you as quickly as possible.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello Brian, thank you for your repply. I can’t write a new ticket because my support has been expired. The website worked well until I updated the last version of the theme, it seems it didn’t work well with the last version of the wordpress either. How could I contact you? Of course I can send my theme credentials thank you
Hi there
Thank you for reaching out. We understand your concern regarding the recent update and are here to assist as much as we can within the guidelines.
Please note that according to our policies, a valid support license is required for us to provide support. Since your support license has expired, we kindly recommend that you purchase or renew it to access our assistance. This allows us to investigate the issue thoroughly and provide a resolution.
To renew your support license, please follow this guide: Envato Support Renewal Guide. Once renewed, you can create a new ticket, and we will be happy to help you resolve the issue.
Thank you for your understanding, and we look forward to assisting you further!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hello,
So, when we purchase this theme, we are getting 34 different templates to use, and you are going to add more in the future free of charge?
I am asking because I am interested in mixing and matching – i.e. for example use some futures from one template and apply to another template?
Marine
Hello Marine,
Thank you for your question!
Yes, when you purchase the theme, it comes with access to multiple different demo templates that you can use for your site. Additionally, more templates will be added in the future at no extra cost.
Regarding your interest in mixing and matching features between different templates, that’s absolutely possible! You can certainly combine elements from one template and apply them to another, depending on your specific needs. This flexibility is one of the benefits of the theme, allowing you to customize and build your site to match your vision.
If you need any assistance with combining templates or specific features, feel free to reach out. We’re here to help!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi, this is a preorder inquiry. Regarding https://wiso.foxthemes.me/portfolio-item/nature/, if I’m the viewer and I want to see the entire artwork, can I click on the image and see it? In other words, as the viewer, I need to have the option to be able to see the original source. The visitors need to be able to see the entire image. Thanks!
Hi,
Thank you for your inquiry!
Regarding the page you mentioned (https://wiso.foxthemes.me/portfolio-item/nature/), the current setup works as a slider, which means it’s not possible to click on the image to view it in full. However, the theme offers several approaches that allow for different interactions with images. Some layouts enable users to click on an image and see it in full view, giving your visitors the option to see the entire artwork.
If this functionality is crucial for your site, you can easily choose a layout that better suits your needs from the various options the theme provides.
Let me know if you need any further details!
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Hi Brian, thanks for your response. For https://wiso.foxthemes.me/portfolio-item/music/, is there a way to not show the “grid” layout but only use this feature: https://app.screencast.com/cJAnBM3L1X6ro? If not, are there any gallery options that will show full-width images without cropping the image or changing its orientation? Thanks!
Hi there
Thank you for your message!
To address your request regarding the layout for your portfolio item at https://wiso.foxthemes.me/portfolio-item/music/, I recommend checking this link: https://wiso.foxthemes.me/portfolio-item/olivia/. Please compare it with your current setup to see if it fits your needs.
If this layout works for you, I can assist you in implementing a similar style. Additionally, if you’re looking for full-width images without cropping or changing orientation, let me know, and I can explore alternative gallery options.
Looking forward to your feedback!
Best regards, Brian
Hi Brian, I’m not sure I understand. I just want to know if different-sized images in the gallery can be displayed 1 at a time, in a manner that doesn’t require someone to zoom-in/out and scroll to see the whole image. The images don’t need to be displayed full-width and if an image is not full width, a black background would be shown on either side of the image.
Here’s what we are trying to achieve: https://app.screencast.com/cJAnBM3L1X6ro Once an image is clicked, a lightbox or popup window will open and display the full image size (responsive).
https://app.screencast.com/yd903iuIqtr4O https://app.screencast.com/3qBwIlmKFL2nWIf it’s not available, will there be a cost for customization (if it’s possible)? And what are the minimum image dimensions?
Hi there
Currently, the theme does not support displaying different-sized images in the gallery one at a time with a lightbox or popup window feature. However, this functionality can be implemented with custom work.
While we do not provide custom work services, we recommend consulting a developer who can assist you in achieving this layout and functionality. They will be able to guide you on the necessary adjustments, including any minimum image dimensions required for optimal display.
If you have any more questions or need further assistance, feel free to ask!
Best regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Good morning. With the latest php version, the WP Bakery plugin no longer works with the WISO Photography theme and the website goes down. The plugin or theme should be updated to allow the site to function properly. Thank you
Good morning,
Thank you for reaching out. Our theme works well with the WP Bakery plugin, even with PHP 7.4+ version. The issue you’re encountering might be related to specific configurations on your site. We’d like to troubleshoot this further on your end to identify the root cause.
Please create a support ticket, and we’ll be happy to assist you in resolving the issue promptly.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I have a problem displaying a website with the Wiso theme. Even though I have created several pages and added them to the menu, only one page is displayed, regardless of the link clicked. When I turn off the “wiso plugins” plugin, the pages switch normally, but they do not display correctly. please help.
Hi there
Thank you for reaching out. To assist you better with this issue, we recommend that you create a support ticket with us alongside your site credentials. This will allow our team to take a closer look at your site and help resolve the problem.
Please provide as much detail as possible in the ticket, including any steps you’ve already taken and any specific error messages you’ve encountered. We’re here to help and will work with you to get this resolved.
Best regards,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Broken theme, not working since 2 month and can’t get any refund… Wiso About widget is broken. “There has been a critical error on this website. Please check your site admin email inbox for instructions.” Please i want a refund.. since 10/04/2024 i purchased this but its not working at all and its a loss of money.. thanks.
Hi there,
I’m sorry to hear about the issues you’re experiencing with the theme. Refunds can be requested on Envato via this link. However, we can also check into the site issue with the widget to help resolve the problem.
Please provide any additional details about the error, and we’ll do our best to assist you. You can do so by getting in touch with us here:
Create a New Ticket
Thank you,
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
How do you edit the WISO text between the top left and right menus? I have changed the site identity.
Hello,
To assist you better, we may need more information, such as a screenshot of the section you are referring to. This will help us identify the exact area you want to edit.
Please create a support ticket with us via this link: https://foxthemes.me/support/ and include the screenshot. We will be happy to guide you through the process.
Thank you!
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I can’t customize the section services can you help me ?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please let us know where you are encountering this issue. You can do so by getting in touch with us here: Create a New Ticket.
Kindly note that we do not provide support for custom work.While we strive to provide the best support possible for our themes, customizations that fall outside of the theme’s standard features are beyond our expertise. We recommend hiring a qualified developer experienced in WordPress customization to assist you with your specific requirements.
Hope this helps. If I can be of any further help, please let me know!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
I am thinking about buying this theme but I can’t find any info about SEO – please advise.
Hello,
Thank you for considering our theme for your website.
While our theme does not have specific SEO features built into it, it is coded within WordPress standards, which inherently cater to SEO practices. WordPress itself is designed to be SEO-friendly, and our theme follows these standards to ensure compatibility with SEO best practices.
Additionally, you can further enhance the SEO performance of your website by using popular SEO plugins available for WordPress, such as Yoast SEO or Rank Math. These plugins provide advanced SEO functionality, including the ability to optimize meta tags, create XML sitemaps, and improve website visibility in search engine results.
If you have any more questions or need further information, feel free to ask. We’re here to help!
Best Regards
Brian from FoxThemes
Support
Knowledge-base | Support Ticket System | FoxThemes Facebook Community
Purchased at Elements, the whole theme is not working? Quodeblock does not activate
Theme backend is broken. 
Hello,
We’re sorry to hear that you’re experiencing issues with the theme and the activation of the Quodeblock plugin. It sounds like there might be some underlying issues that need to be addressed.
To assist you further and get your theme up and running smoothly, could you please reach out to us via email at hi@foxthemes.me? Kindly provide us with your site credentials (WordPress admin login details) so that we can investigate the issue directly and provide you with a solution.
Once we have access to your site, we’ll be able to diagnose the problem and work on resolving it promptly.
Thank you for your cooperation, and we look forward to helping you resolve this issue.
Best regards,
Brian
We bought your theme on Envato Elements, the quodeblock plugin will not activate
Hello,
Thank you for reaching out to us. We apologize for the inconvenience you’re experiencing with the Qodeblock plugin. It seems that the plugin is not activating properly.
We are aware of this issue and are currently working on a solution. In the meantime, we kindly ask you not to update the plugin. We are in the process of scoping the updated version from Upqode to resolve this issue.
We appreciate your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us.
Best regards,
Brian
Sadly the plugin in the download is already not working without update
The problem is the autoload.php file in the plugin
Hello,
Thank you for bringing this to our attention. Our development team is already aware of the issue with the autoload.php file in the plugin, and they are actively working on a fix.
In the meantime, if you have found a temporary solution or workaround to address the issue, that’s great to hear. We appreciate your patience and understanding as we work to resolve this issue promptly.
If you have any further questions or need assistance with anything else, please feel free to reach out. We’re here to help.
Best regards, Brian
Sadly the theme is not working we tried to fix the autoload.php problem ourselves but does not work do you have a timeline for us?
Hi there,
I’m sorry to hear that you’re experiencing issues with the theme, and I understand how frustrating that can be. Our team is actively working on resolving the autoload.php problem, and we aim to provide a solution as soon as possible.
To ensure that we address your concerns promptly and effectively, I kindly request you to submit a support ticket through our official support channel at hi@foxthemes.me. This will allow us to gather more information about the specific problem you’re encountering and provide you with personalized assistance.
Once you’ve submitted the support ticket, our dedicated support team will prioritize your issue and work diligently to resolve it in a timely manner. Thank you for your patience and cooperation.
Best regards,
Brian.
hello, I have a question. The theme is really cool but I have problems displaying my pages. sometimes the whole page is not displayed correctly and half goes under the footer. sometimes this is fixed by reducing the size of the window, sometimes this does nothing.
Hello,
Thank you for reaching out, and we appreciate your feedback on the theme. We understand the importance of resolving any display issues you’re facing with your pages.
To better assist you, could you please provide us with a link to your site and, if possible, share the credentials for your WordPress admin login? You can send this information via email here. This will allow our support team to replicate the issue on your site and investigate the problem more thoroughly.
Once we have this information, we’ll work diligently to identify and address the display issues you’ve described. Thank you for your cooperation, and we look forward to assisting you further.
Best regards,
Brian from Fox Themes
On my woocommerce chart and checkout pages I keep getting this errorcode in the shipping-costs when I set the country:
$formatted_destination = isset( $formatted_destination ) ? $formatted_destination : WC()>countries>get_formatted_address( $package[‘destination’], ’, ’ ); $has_calculated_shipping = ! empty( $has_calculated_shipping ); $show_shipping_calculator = ! empty( $show_shipping_calculator ); $calculator_text = ’’; ?> $formatted_destination = isset( $formatted_destination ) ? $formatted_destination : WC()>countries>get_formatted_address( $package[‘destination’], ’, ’ ); $has_calculated_shipping = ! empty( $has_calculated_shipping ); $show_shipping_calculator = ! empty( $show_shipping_calculator ); $calculator_text = ’’; ?> $formatted_destination = isset( $formatted_destination ) ? $formatted_destination : WC()>countries>get_formatted_address( $package[‘destination’], ’, ’ ); $has_calculated_shipping = ! empty( $has_calculated_shipping ); $show_shipping_calculator = ! empty( $show_shipping_calculator ); $calculator_text = ’’; ?>
Hello,
BrianFoxThemes Support Team
Thank you for bringing this issue to our attention. We understand the importance of resolving it promptly.
To better assist you and investigate the error you’re encountering on your WooCommerce checkout pages, could you please email us directly at this email? Additionally, providing your WordPress credentials in the email will help our support team expedite the resolution process.
Rest assured that we take the security of your information seriously, and our team will handle your credentials with the utmost care. Once we receive the necessary details, we’ll promptly delve into the issue and work towards a solution.
If you have any additional information or specific steps that trigger the error, please include them in your email to help us better understand the context of the problem.
Best regards,
